great service! solved my key problem. helped me save money. = value more reasonable quote than others. kind. i felt cared about. read more

Accurate fast service ! sadly ACE cut the keys twice and they still did not work. Bills did it right the first time and with humor

Quick response to locking myself out of the house at the end of their work day. Had it open in a jiffy.

I got locked out of my Sentry safe and called Bill's Lock & Safe to see about making an appointment to for them to open it. They were so accommodating and were actually able to help me open my safe over the phone, saving me the cost of a repair visit. All they asked in return was that I leave a Yelp review which I'm only too happy to provide based on my experience. I highly recommend trusting Bill's if you are in need of a locksmith. read more

Great people! Very knowledgeable, kind, efficient, and quality work. I called and asked about getting a lock open, instead of charging me to come out, they walked me through how to fix and open it. Just great people! read more

I had Bill make keys and replace locks. It's a family run business with him and his sons. He shows up on time, is exceptionally fast, cleans up after himself and charge me less than what he originally quoted. How could you possibly ask for more? read more

I arrived at about 4:15 with my front door locks. Around 4:30 the guys here rekeyed them. He also make sure I knew how to replace the door knobs. Great business all around. read more

Great customer service and honest work! They were very upfront, helpful and completed a complicated key cut. They programmed my aftermarket keys and were able to get the job done for a better deal than other shops quoted. Will definitely take any future business here. read more

Very honest people. Lost the key to my mailbox and rather than just take my money they let me know it would be cheaper to call up the manufacture and deal with them. In this day and age not always easy to find honest and reliable companies like this. Thank you. read more

This company, Bill's Lock & Safe Service is committed to providing excellent services. They are on time, efficient in their work and reasonable in their pricing. I appreciate their attention to detail and customer service. Thank you for providing exceptional service to me in an unexpected and undesirable time of need and in a quick and timely manner. That is something that I did not expect. Your guy was very skilled at drilling out my lock that had a broken key inside it. I highly recommend this company and I will use their services again. Thank you Lily B. read more

Had a problem removing a cross threaded lock on my truck. Dropped in to Bill's Lock & Safe. They had it removed in minutes and at no charge. They have all of my lock business in future! read more

My Key fob broke and I needed a new one. My key was discontinued so I bought one off the net and brought it to Bill's. The cut the key while I waited and double checked the programing steps for me to program the fob. They went the extra mile for me. read more

This was a really good experience. A friend had a lockout and Aaron was able to send Martin over the next morning - he quickly replaced the lock and made extra keys. All staff were polite and professional, and the price was very fair. I recommend this business! read more

I wanted an electronic lock put on my front door to replace a regular lock. I called and Jude came the same day. He was pleasant, efficient and knowledgeable. His work was excellent and he walked me through everything I needed to know to use it. Excellent! read more

I would hope they are knowledgeable concerning locks and safes, and my door had some challenges obtaining parts, but the service received I would consider poor in follow up, appreciation and value of time, and reasonable communication concerning these issues. And they are not above patronizing the customer to substantiate these shortcomings. In short I had a door flopping in the wind for a month, with resolution movement only really occurring after my calls. read more

I needed an electronic key copied for a late-model Toyota. This isn't an easy thing to do, but Austin persisted until he got it done. The price was less than half of what the Toyota dealer would have charged me. Highly recommended! read more

I called all around, couldn't find any locksmith that made a weird-shaped key for my motorcycle, until Factory Powersports gave me the name of Bill's Lock & Safe Service on Piner. Whipped over, and in instants, they had a new perfect key! Cheerful, confident, quick! I was ecstatic, and now know where to go for any key needs. Thank you, Bill's Lock & Safe! (And thank you, Factory Powersports, too!) read more

Bills Lock & Safe is the best hands down. They have the best customer service in the industry. Martin is a superstar. Thank you for going above and beyond to help my daughter. read more

Most excellent customer service. Aaron resolved my front door entry issue without hesitation and was extremely personable. Don't see going anywhere else in the future. Mad props to them. Thank you! read more

Fast and efficient! Thank you for helping me out on the weekend! I would've been really screwed without them.

I needed a replacement key fob for my 2020 Tacoma. After many failed attempts with other suppliers and key smiths I found these guys. Absolute great service and got the job done!!! read more

I asked Bill's lock & safe service for help several times. They staff is always friendly and professional. Last time I called they were able to fit me in the same day schedule without extra charges. They locks are good quality and last long time. read more

Excellent customer service! The staff at Bill's Lock and Key went above and beyond to accommodate us!

I managed to get my key stuck in my ignition thanks to a metal flip flop Keychain (long story). While I considered, briefly, trying to tackle the situation with bolt cutters, I am so glad I took it to Bill's lock and safe instead. They were quick, effective and very generous in their service- I'd highly recommend!!! read more

I needed to get all 3 house doors rekeyed to the same key. I called Bill's Lock & Safe and they got a man out here the following afternoon. I showed him the doors I needed done, and he just said, "OK, no problem," and got to work. He was done in about an hour; no trying to sell me things I don't want, no problems or excuses, just excellent service at a very reasonable price. How refreshing! I have no reason to call anyone else for locksmith work in the future. read more

Bill was professional and friendly. He quickly installed two deadbolt locks and keyed them to match an existing key I had. I would hire Bill again. read more

So happy i found this place, I went to 2 different hardware stores to get key copied they were both out of that type of key, this place had it and made me the copies I needed, I showed them a lock on a door we have were the lock won't work anymore, they were very helpful and said they could come out and try to fix it or even replace the lock with a more user friendly one( this is some fancy Eruopean lock) the door was given to us but no one that uses it knows the technique to use it , So looking forward to setting up a time for them to come fix the issue. very helpful people read more

I hadn't dealt with a locksmith before but for our new house, we had to rekey all the custom door knobs in this place. They were very professional, did their work well, and was an overall good value. It was much less expensive than trying to buy all new door knobs. read more

Very accommodating, good customer service very punctual and good follow up. I would highly recommend this place if you're looking for a locksmith or for any type of security for your home or business. read more

Bill's Lock and Safe came out immediately to help our business. Without this help, we would have lost a lot of business that day. They were fast, efficient, and affordable. We highly recommend Bill's Lock & Safe Service. read more

These guys rock. They were busy this morning yet after I had two keys made, I showed them a broken key and told them that the other half was in my pickup shell. "No problem, let's take a look" It took about 15 minutes of patience, skill and experience to pop out the embedded key. Done. Total for 2 keys plus extraction plus tax $38.00 My 7th time here over 20 years. The Best Lockshop and Locksmith ever. Love all the American Flags! Thank You Bill!!! Great Team! read more

Needed a key for an old file cabinet I was looking at buying. Picked up a key from Bill's, but unfortunately, the lock on the cabinet was broken. Wwent back to Bill's and they let me return the key (It's a standard key, not custom). Great customer service. Will use them again! read more

I never do Yelp reviews, but I have to share this. I am house sitting with a couple of dogs in Petaluma. As I left this morning, I realized I had forgotten something. Put the key in the lock, it would not turn, worse yet, the key was stuck in the lock! I tried for at lease 20 minutes to remove it (bloody finger to prove it). Called Bill's, he walked me through how to remove it, still couldn't get the key out. He actually had me face time him, showed him the lock. He told me exactly what to do and the key released. I asked him if I could send him some money or Venmo, and he said no. Thank you Bill's Lock and Safe Service! read more

I've used Bill's twice in the past five years. They are efficient, and super nice. I recently added additional exterior doors and security gates to the house. Within 30 minutes, I had all the locks matching and he even made me a spare key out of the work truck. The only hiccup this last time was I scheduled them to come on a thursday and after 30 minutes of no one arriving, i called and whomever scheduled the appt wrote down friday. Bills had one of their guys come to my house immediately...he was at my door within 15 minutes. I would use them again. read more

I called Bills Lock & Safe to re-key three knobs and replace two dead bolts so three doors will match. I also asked that they provide several copies of my newly installed front door Baldwin lockset. When the tech was finished he gave me a new key for my font door (Baldwin lockset) which I did NOT ask to be re-keyed as it was new and worked fine, I simply needed copies of the key made. After the tech left without checking the locks...I went to check the locks to be sure all was complete only to find that I no longer have a working key for my new Baldwin lock-set! When I called to complain about why I paid over $400 and was left without a working key for my new Baldwin lock-set which I DID NOT ASK to have re-keyed and I was told Baldwin lock-sets are garbage and they were not responsible. I calmly asked for the owner who quickly took my call. He explained that Baldwin Locks are now garbage and they use a smart-key which often does not work! When I explained that I DID NOT ASK FOR THE FRONT DOOR TO BE RE-KEYED, he said I will come out and fix the situation! He arrived with the tech and took a look around, I showed what I had asked for, explained about the front door (and the back gate which they damaged). His response was we did a good job here, my guy could not have damaged your gate and you bought garbage at a high price and he was not responsible. End Result: I no longer have a key to my font door and I wasted my money. STAY AWAY FROM THIS LOCKSMITH AT ALL EXPENSE!! Total rip off! read more

Great! We called Bills mobile kick to help out at our investment property ! Jesus came out on time and fixed the problem! We had another problem and he also helped with that too! I highly recommend as they are professional and on time! Will definitely use again! Thank you for your expertise and promptness! read more

These guys are horrible! They quoted me a reasonable price before the work, stayed within their estimate, they were nice, and to top everything off! they did it within a timely manner...Jerks! read more

I called Bill's after our car was stolen with my purse containing our house keys . I was anxious to get our 70's front door key rekeyed! I had to cancel one appointment but the office staff very kindly and efficiently got me a new appointment as soon as they could. These old doors are one of my favorite things about our house and I was so grateful that their senior technician Jesus, who has been a locksmith for 18 years, knew how to rekey our old doorknobs so we didn't have to replace them. I'm very impressed with the quality of the work, their breadth of experience and their efficiency. I can sleep better having new keys! read more

Bill's Lock & Safe Service - Keys & Locksmiths Near Me - Santa Rosa, California

This is a perfect example of what "professional" means. Bills Lock and Safe stand behind their work and products. I have been a client for years, and will continue to be one! They are extremely knowledgeable, helpful and take pride in their trade. You will not be disappointed. read more

Fast service and great work. I had a house key that I could not find anyone that could duplicate it for me. They made on in seconds.