Great Team at the Auburn, Ma Location. AJ and Kaiya went above and beyond with explaining the…read morebattery keep alive process and procedure for registering the new battery with the date, battery amperage rating and CCA (cold cranking Amps) rating. Thank you!

I've been here a few times to this location. Usually the employees here are very helpful. Tonight…read morethis guy was more interested in talking to his friend on the other side of the counter. Wasn't exactly sure what I was buying so I asked him if he could look up what I purchased last time which he did and then just flipped the computer around at me & told what aisle. I really don't know anything about cars so I was asking for help. I'm sitting out here doing this review and two cars with like five kids just drove in and they're all handing around eating pizza with the worker and his friend. I won't come here at night anymore. I'll come during the day when the people that are actually nice and helpful will be here.

I wouldn't ever bring my vehicle to them again. Tried them out for my son's truck as they were…read morelocal and had descent reviews. Simply charging issue. They admittingly had a novice troubleshoot this (as expected as it's a rookie job) and diagnosed a faulty starter. Odd as Chevy just replaced this in 2021...but tossed it up. Well son picked up the truck and I t did not start. Garage claimed they didn't charge the battery that it should be good by the time we got home....i advised my son to leave it there as it is not complete (receipt stated they recharged battery). Upon further diagnostics they stated a parasitic draw due to water in the headlight. That is more plausible of an action but they insisted that the starter was also a contributing factor before. They would only replace with OEM parts at $1550 plus labor for the headlight and wiring harness. Absolutely crazy as they also had the truck for over a week now. Said that if we keep the working harness unplugged that the system wouldn't drain...odd that should mean the wiring harness was fine..Told them to just give it back. Already paid $400 for a not needed starter and $200 for that bad diagnostics. Ended up having to spend $300 hundred more for diagnostics which I really call cash to train their shop mechanics....oh and the wiring harness that the said was needed, that worked if unplugged, well yeah it doesn't work because they wrecked the connector removing from the housing. After it was all said and done I paid $900 for a new not needed starter and labor with an additional $1550+ needed if I wanted this fixed. Ended up ordering the parts from Amazon fo $180 and it took me 30 minutes to remove/install....expensive lesson for your kid that was taken advantage of but hopefully he learned a valuable lesson about these shops.

They did the job they said they were going to for the price they were going to at the time they…read morewere going to so far 100% going back Wednesday for another problem let's see how they do on that one

I bought a 2014 Nissan Pathfinder from Gary Jackson Motors in March 2025 after being told their…read moreservice team had made it safe to drive. Their March 1 repair record shows they replaced the rear subframe, suspension, and brakes. By September 1, the car broke down and a second shop found loose parts, an incorrectly assembled rear end, and front differential failure -- the same areas that had just been repaired. This happened within about 10,000 miles, indicating repair issues, not driver misuse. By October 1, the transmission also failed, leaving me with no vehicle.

After struggling through multiple new shops, we have found our home! GJM and the service team give…read moredetailed quotes, repairs and updates when your car is in service. Their customer service is top notch, and I love the text message updates and videos of problem areas.

I waited about a year and a half before writing this review because I wanted to see how the work…read moreheld up. Unfortunately, after seeing recent reviews, it looks like my experience wasn't an isolated incident. I brought my 7th-generation Honda Civic in to have all four speakers replaced and a new head unit installed. The owner recommended speakers from his shop and suggested a radio that would improve the overall sound, so I trusted his recommendations. When I dropped the car off, an entire day went by and only the rear speakers had been replaced. I was then told the speakers I had chosen were defective, so I had to wait another day before he even began working on the front speakers and radio. After spending around $1,000, I expected quality work. Less than six months later, the front speakers started cutting in and out. About a year later they stopped working completely. I also ended up chasing a parasitic battery drain that killed my battery, leading me to replace it before discovering the real issue. An automotive electrician later found corrosion in the speaker wiring and wiring leading to the doors, along with poor installation work. None of these problems existed before the shop worked on the car. Looking back, I should have brought it back under warranty, but after the experience I had, I wasn't confident I wanted anyone there touching my car again. What also left a bad impression was the constant complaining about working on my Civic. A 7th-generation Honda Civic is one of the most common and straightforward vehicles for aftermarket audio work. Hearing that he "didn't want to work on another Honda Civic again" after the job was finished was unprofessional and didn't inspire confidence. Sun & Sound just doesn't feel like the same shop it was when they were located in Worcester. Based on my experience, I won't be returning.

I was unsure where to go to get my Car Starter Problem as it just stopped working…read more A Friend said go to Sun and Sound in Auburn. I went in and told them my Problem. They diagnosed the Problem in a matter of Minutes. Then the got it up in running a short time later. I Asked how much do I owe You and they No Charge. They told Me when You need something else come back and see Us. I can highly recommend Sun and Sound just as I was sent in their direction.

First let me start by saying, I am not the type of person to leave any business a negative review…read moreunless it is absolutely deserved! This review is not in any way directed to the salesman who frequents our area or the guys working the counter! They have always been very pleasant and helpful. This review is directed at the branch manager and the companies' quality control and testing departments. Our company has been doing business with D&W diesel for 15+ years and I have to say they treat their customers very poorly when it comes to warranty issues! Our last "and final" experience with D&W was approximately two months ago. I purchased a set of remanufactured fuel injectors for a 2004 5.9 Cummins diesel along with a set of their brand new connector tubes. We are not "green" to replacing injectors in these common rail systems and are fully aware of the necessary precautions that must be taken to avoid any contamination of the new fuel injectors! As with all vehicles we repair, we performed full diagnostics on the truck prior to condemning the original parts. We determined the truck needed at least three replacement fuel injectors but we always replace them as a complete matched set along with a new set of connector tubes. Once I had customer approval I called D&W with the engine number to assure I would receive the correct parts. The salesman that I usually deal with was very helpful and personable as he always is! He is a five star employee as far as I'm concerned! I received the injectors and tubes the next day and we brought the truck into our shop to perform the repair. My highly trained star diesel technician disassembled the engine and removed the connector tubes and injectors. He then inspected and cleaned all of the high pressure fuel lines, common rail and fuel filter housing cup of any contaminants. He then began the reassembly procedure, everything was spotlessly clean and the injectors and tubes were installed using the correct Cummins installation procedure, including all torque values specified by Cummins! We installed a new Wix fuel filter in the filter housing, primed the fuel system and started the engine. Within ten minutes of running we knew something was very very wrong! The truck smoked like a train and the engine ran rough. Using our scan tool, we were able to isolate the suspect injectors and determined that four out of six injectors were over fueling the cylinders. We contacted our salesman and he requested we remove all of the fuel injectors and he would pick them up to be analyzed. He picked them up as promised and sent them to their "clean room" for testing. Our salesman called me two days later with the results of testing, he told me that the injectors were full of dirt from contaminated fuel. I expressed my doubts to him as we had spent a great deal of time making sure everything was spotless and he told me his hands were tied. D&W diesel refused to offer any help except to sell us another set of their "poor quality" injectors from their so called "clean room". I told them they could keep their injectors as cores and reluctantly paid the invoice so our credit would not be damaged. I then ordered a new set from Tim at Accurate Diesel along with new connector tubes.Tim is a really great guy and he is extremely helpful! I received the parts two days later and my technician repeated the installation procedure. The engine runs excellent and we were completely satisfied with his product! I have since purchased many more injectors from him and many other products from Tim including injection and cp3 pumps and have nothing but positive feedback for him! We are now exclusively using Accurate Diesel for all of our diesel fuel system parts! I hope this very truthful review was helpful!

The cashier, Deb is beyond rude to customers. She called me stupid because i went inside to get…read moreassistance with having the gas pump started. When I originally swiped my card outside the pump did not activate and then flashed "all pumps stopped". The minute I walked in the door she yelled at me.

From the owner: Welcome to the EV Charging Station at Nouria, where cutting-edge technology, convenience, and the…read moreultimate guest experience come together. Our Level 3 high-speed chargers power up your electric vehicle quickly and efficiently, minimizing downtime so you can stay on the move. Committed to sustainability and reliability, Nouria delivers a seamless, fast, and hassle-free EV charging experience designed for today's drivers. While your vehicle charges, step inside and enjoy freshly brewed coffee, wholesome snacks, and a variety of on-the-go essentials to fuel your journey. At Nouria, every stop blends innovation, sustainability, and exceptional service, ensuring you leave refreshed, recharged, and ready for the road ahead.

I got a used car that I needed detailed and looked up places in the area and saw the good reviews…read morefor Troymade so I made an appointment to drop the car off. The previous owner of the car had a dog and the whole car was covered in pet fur. Troy did an amazing job of removing all of it and the car looks great. It took longer than expected because of all the pet fur but Troy kept me up-to-date and he stuck to his original estimate which was very reasonable. I'd highly recommend Troy and I plan to use him in the future for repairs.

Beyond helpful! I was buying a used car and called to see if I could get it looked at before I…read morebought. He was on his way out to an errand and literally turned around, came back to the shop, took the car he had in the bay, to pull my car in to take a look. He told me the work that needed to be done, and was honest in the price I should pay for it. I brought the car back for the work, it was done in a timely manner, and I was in the loop 100%. I will definitely be bringing my business back :)