My car broke down on eastbound I90 just after I passed the Lewiston exit. I was heading to Illinois from Rochester. The temperature outside was -7 and heading towards -14. As I was passing the exit, I noticed white smoke in my rear view mirror, and assumed I was having a problem with the cooling system. I was able to make it to the rest area, only about a mile past the Lewiston exit. This was about 3:30 in the afternoon. Not being familiar with the area, I called roadside assistance to have someone tow my car to a dealer to get it fixed. I'll spare you frustrating 4 hour ordeal i went through with roadside assistance, they finally got ahold of Bill's Towing, but it was now nearly 7 PM and the temp was -10. The tow truck came around 7:20. I was going to have them tow my vehicle to the dealership in Lewiston and I was going to wait for a Lyft to take me to the Rochester airport to get a rental car. The tow truck driver (Jadon) offered to drive me to the airport once we dropped the car off. When I told him they weren't going to be able to start working on my vehicle until Wednesday, he offered to have his mechanic (Brock) take a look at it to see if he could get me going sooner. Brock had just left for the evening, but said he would come back to at least take a look at it. When Brock arrived, he immediately identified the problem was the water pump and started calling around to parts stores to get a new pump. The first 3 places he called didn't have one, but he finally found one at a store in Rochester, and they were open until 9. He asked me if I wanted him to get it (along with the GM coolant), and he would stay and replace it tonight! Of course, I said yes! He send Jadon to go get the part before the store closes and pick up another vehicle on his way back that was left in a parking lot. Brock proceeded to remove the old water pump while Jadon went to get the new pump. Jadon dropped off the new pump around 9:20. Brock the put the new pump in, got everything put back together, added the new coolant and cleaned up the engine compartment as best he could so I wouldn't smell the old coolant on my drive home. I was back on the road by 10:20 that evening!! I was incredibly to lucky and grateful to encounter Jadon and Brock. They went out of their way to help an out of state stranger in need and made me feel comfortable throughout the process. I was facing a week long (or more) ordeal to get my car repaired at the dealership, not to mention having to rent a car to go back and forth between Chicago and Rochester. If I could rate them 10 Stars, I would!! Thanks guys, you made my day!!! read more

This recommendation and account is way overdue. By years. Yet they were so helpful I've never forgotten their service in helping my 17-year-old daughter in the scariest incident for her up to that point. Simply put: Use them!! They were helpful and they cared to do their job right and be helpful My daughter wiped out in a middle-of-nowhere cornfield on her way home at night. After calling 911 and learning that where she had literally straddled the county lines, by the time my son and I got there, there were two sets of sheriffs and police lighting up the field helping to keep her calm and safe. We all had to wait for the tow. Bill's towing was dispatched and took us back to Onalaska Wisconsin, where we had to drop off the immobilized car. They were caring and considerate. Their professionalism helped a long night a drive home go smooth! read more

These Guys are Fabulous!!! The St. Charles Area is very lucky to have this business and the guys Brock, Terry, Poe, and Billy servicing all their auto care maintenance and needs. If you find yourself experiencing car troubles, or just need routine maintenance these are the Guys to call. They will alleviate your vehicle troubles quickly, calm your stress, as they thoroughly service all of your vehicle needs at really affordable prices!!! I wish I could wrap this business up, move their shop and their mechanic technicians to my home area!!! They are honest, hard working, the are the guys to call for any automobile needs. Thank you again Brock, Terry, Poe, Billy. You're guaranteed to find a 'Pal' here!!! Truly grateful, Carol read more

I was in Plainview for a soccer game at 7:00 at night. My serpentine belt snapped in the KT parking lot. Brock from Bill's happened to be in line while I was telling a friend what happened. He was nice enough to offer to look at it for me. Next thing I know he's driving to meet someone to get a new belt. Put it on while I was at the game! I got to drive my truck back home to Lacrescent when the game was over. He went out of his way to help a stranger. It was so appreciated! There are truly some good people out in this world yet! Thank you again Brock! I would definitely trust these guys! read more

Our car died right by the Dover Exit on I90. Bill's got out there quickly and towed us back to their shop. They realized that the problem was more than they could fix. They then gave us a ride to Rochester in an attempt to rent a car. When that was unsuccessful, they drove us back to St. Charles, hooked up our car, and hauled us all the way home to LA Crosse. There wasn't a single grumble or complaint from any of the staff. Their rate was much lower than we expected. I'd recommend them for sure! read more

My van developed an issue which rendered it undrivable which left me stranded on a remote county road in mid 20F temps. After calling Bill's Towing, Brock arrived at my location very quickly and towed my van to the vehicle repair shop. Brock was polite and courteous, the fee charged was reasonable, and I would recommend Bill's Towing to anyone in need of that service. read more

One hell of a team! First thing the driver asked me was "Are you sure you're okay? Do you need some water?" He rigged up my bike in a way so no additional damage would be done. Stopped a few miles down the road to re check all the straps. Best service I've ever had, hands down! And yes I did need water. Thanks guys! read more

So thankful for Bill's Towing! After waiting for AAA to respond, we were fortunate to be able to contact Bill's Towing directly. They came out right away to change our flat tire on I-90. tiThey then even took us back to thrvshop to fix the flat tire. Amazing! Highly recomend them! read more

Bills towing was terrific. Our truck broke down late at night and they showed up very quickly after contacting road side assistance! They even drove us 6 miles further to our destination after dropping our vehicle off in town. I would highly recommend Bills Towing! read more