I wanted to take a moment to recognize Lu for her outstanding customer service. I had been waiting…read moreon some work to be completed for quite some time, and she took the time to listen to my concerns and make sure I was connected with the right people to get the issue resolved. What really stood out was that every time I called, she remembered my name and was always professional, friendly, and willing to help. It's rare to find someone who provides that level of personalized service. We often hear about negative experiences, but it's just as important to acknowledge the positive ones. Lu went above and beyond, and I truly appreciate all of her assistance. Thank you, Lu!

I came with issues of a file cabinet lock with a broken-off key inside, and a e-bike battery case…read morelock. They extracted the broken key in under a minute, and advised me on alternatives for the bike battery case. I have been here before, and will return. They have good counter service. I have not used their home service.

The camera and alarm installation was smooth. Great communication and answered all of my question…read more Highly recommend

Scammy and deceptive. Jodennis and his crew showed up at our door unsolicited telling us…read moreimmediately that he wasn't trying to sell us something (he was). They are NOT directly with ADT. They are a third party. We recently purchased our home. He said that our real estate company paid for the installation and the equipment. Our realtor had no idea about this deal, when we later asked them about it. He got us on the hook for a 36-month contract and was rushing to get a technician out to do the install the same day. After looking at the contract and seeing some inconsistencies that set off red flags, as well as poor online reviews, we decided to cancel. The number listed on the contract to cancel sent us to ADT and they couldn't help us. We got back in contact with the dealer and were able to cancel, but they did not send the cancellation in writing (another red flag). Overall, it was a shady experience and we are glad we cancelled before we owed a ton of money. DO NOT LET THESE PEOPLE IN YOUR HOME.

A man says Just for his SERVICE FEE is between 350.00 and 500.00?? HARD PASS…read moreNO!!!!!!!!!!!!!!!!!!!!!!! I had Extra Cameras (NEW) Even had a Brand NEW DVR if that was problem...but 350.00 to 500.00 just for a SERVICE FEE Only???? NO!!!!!

They were quick to respond & access our needs. The service & follow up is beyond excellent! I would…read morehighly recommend!

Camera off line. If you are not at home they are of no help. Why should I have the service. I…read morecan't climb a ladder to fix it. And Vivant will not send any one. Home security at it's worse. !!!!!!!!!!!!!!!!!!!!!!!!WISH I WOULD HAVE READ THE REVIEWS!!!!!!!!!!!!!!!!!

I had an extremely disappointing experience with Vivint and would strongly advise others to think…read moretwice before signing up. From the very beginning, their sales tactics were pushy and unprofessional. The salesperson was more focused on closing a deal than actually listening to my needs or explaining the system honestly. It felt rushed, misleading, and uncomfortable. Once installed, the issues only got worse. The products are wildly overpriced for what you get, and the customer service is even worse. Trying to get help or accountability from their team was frustrating and unproductive. The most concerning part of my experience was when an unauthorized individual was able to enter my home and invade my privacy using the very equipment Vivint installed. This is completely unacceptable for a company that claims to provide security. When I raised this serious issue, the senior representative I spoke with after 8 hours on the phone with employees that refused to transfer me or provide employee IDs, showed little to no concern. The response? A half-assed apology and no real action taken to address what happened. That was the final straw for me. I canceled my service and couldn't be happier to be done with them. If you value your safety, privacy, and money--beware and steer clear. This company is more interested in profits than protecting its customers. *Lawsuit incoming*

In obtaining bids for a CCTV upgrade for our HOA, Martin Security was one of 4 we contacted. Rich…read moreshowed up on time (actually early) and spent a good amount of time discussing options for our project. Rich sent the two estimates to our HOA that evening detailing all the options and costs. He was very responsive to follow up questions and he was chosen for the project. For the installation he was again right on time and competed the project that day and came back later that day for a follow up and finalize a few things. In review of the cameras and system we had questions and Rich made himself available to come back to the site and work with us on the issues and even performed a relocation of two cameras that the HOA wanted moved. He's a pleasure to deal with and is responsive, honest and does great work. We highly recommend him and his company.

I cannot say enough great things about Martin Security. Reliable and resourceful. Please call…read morethem, you can't and won't get any better.

this was the first time I reached out to this company and I can tell you Paul was a very…read moreprofessional person. I will be using his company in the near future again. I am very pleased in his work and he is very knowledgeable in what he does.

Very good quality equipment. The process was exactly as planned and professionally executed. Very…read moresatisfied with their communication!

I was referred to this company by my neighbor for tv mounting services. I have to say, they…read moredelivered with everything they promised. The service was awesome. I had the pleasure to have Larry, the president of the company, come and do my install. He was professional, efficient, and quick. He took his time to make sure I understood everything I was purchasing. He mapped everything out before he started. I loved that he cleaned everything up before he left. He also took the time to set my tv up and explain the warranty process. I would suggest their services for your smart home needs.

My father called Smart Home services to set up his universal remote, Apple TV and simply to clean…read moreup the mess that was his entertainment system. Jeremy was our technician and he not only arrived on time for his appt, but he was a few minutes early, which is always appreciated. He was knowledgable and his work was thorough. He took time to give my father a tutorial on how to work all the features on the remote and how to access his Apple TV. This is the 2nd company my father has used for his entertainment system. The first company sent out a technician who spent two hours fidgeting with the equipment only to tell my dad he was unable to do what needed to be done. Our experience with Smart Home was the complete opposite. I could not recommend them enough.

I cancelled my service. Numerous phone calls and emails, no response to my refund. Cheap company…read more They owe me under$30 and keep ignoring their responsibility. Suggestion: not worth dealing with this company.

I have been using them at work for over 4 years. Extremely responsive, Professional and make you…read more feel like part of the family. I am so impressed I had them install a system at my home. They are Awesome!!!