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    Billy Bowls

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    3 years ago

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    Takeout Taxi

    Takeout Taxi

    1.7
    (71 reviews)
    3.8 mi
    $$$$

    I used the service for the fourth time today. I agree with the others, I never had delivery on…read moretime. Once I waited 90 minutes. Once, they blamed the restaurant, another time they said the driver was in traffic for 30 minutes. Their website doesn't explain how they work, how many in the fleet, etc. it makes sense that ordering at dinner time drivers might deal with lots of traffic. Also, Louisville Metro is sprawling! There are add-one for gas, service charge and a tip of 15% for orders over $40, but I believe that is negotiable once you get to the credit card page. Now for the five star news. My food has arrived hot and orders were correct. I did not get utensils; I advise asking for this when you place the order. The drivers have been very nice. But the best part is that when I am stuck at home or don't want to drive or cook, I don't have to have pizza or greasy Chinese food! They have some very good restaurants on their list, and a good variety of options. I will continue to use them, I just will just order early and be patient!

    Be Warned!!!! You will get NO CUSTOMER SERVICE if something goes wrong, say... your food is two…read morehours late and cold and gross! See my email below to the supposed local contact and be warned. DO NOT USE!!!! Mr. Delivery and Takeout Taxi are the same thing and deliver the same lack of service. T.wheelock@mrdelivery.com We use Mr Delivery a lot. Or we did. After this past experience I cannot imagine using it ever again, given the level of customer service that I received last week. Our food arrived two hours after we ordered it and it was nasty and inedible. Order #1757618 We placed an order at 7:19 and expected the hour estimated delivery time. We got a text after that hour had since elapsed that it would be another 20/30 minutes. Ok, I guess. But we were starting to not really want the food anymore. After that text time had elapsed, I called to cancel the order. We did not want the food anymore. I just wanted a refund. I was refused (customer svc: Pride?). I was told I could not cancel and that I could not get a refund. I asked to speak to a manager (Daylin?). Same thing. No refund. No cancel. Nothing he could do. He said that he would escalate the issue to my local office. I asked for that number/email to follow up in case they didn't get back to me. I was refused this info and told to just call the same number back. The food arrived two hours after ordering. The pasta was soggy and gross. It went into the garbage. Well... no contact. So I called back the next night. I spoke to a girl (Kim?) that was really helpful and understanding. She said I should have gotten a refund that night. Unfortunately since it was the next night she could not do it but would get her manager. Daylin came back on. Was somewhat nicer this time and said he would escalate (again). This time he did give me this email address. No contact again. No surprise either. It is absolutely the worst customer service I have experienced for something like this. There are a lot of Delivery options available. The fact that I couldn't cancel my order or get a refund for food that was late and bad is inexcusable. Especially in a new and competitive market. I'm wondering if this is even a valid email. I will continue to try to make contact just on principle. And I will be spreading the word on this service to every venue that I can.

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    BJ's Restaurant has so many choices!
    BJ's Restaurant has so many choices!
    THIS IS A JOKE. ON TOP OF THE NUMEROUS RIDIC "delivery fees", they SNEAKILY INCREASE the cost of the food from the restaurant!!

    See all

    THIS IS A JOKE. ON TOP OF THE NUMEROUS RIDIC "delivery fees", they SNEAKILY INCREASE the cost of the food from the restaurant!!

    Billy Bowls - fooddeliveryservices - Updated June 2026

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