This is out of control wrong!!!!! We have used takeout taxi before and our food has always arrived. Today 4-2-15 our stomachs remain empty and our card was charged/ with a delivery charge and we were given an arrival time. We have nothing to show for it. After noticing that it had been a really really long time we went to call takeout taxi and they are now closed. They close at ten and we put our order in at 9:10. It is now 11:10. We called to the restaurant ( ramsies) to see if the food was picked up only to find out there have been no takeout orders in the past few hours put in. Not only does this company have our info but we are so angry. We had to call the restaurant and order our food again and Pay for it again and go and pick it up hours later! This is bad service and faulty. Never ever again! Take note and just drive there yourselves. There is nothing worse than and lie regarding food. read more

Takeout Taxi - Empty plate bc our food never came! - Food Delivery Services Near Me - Louisville, Kentucky

Be Warned!!!! You will get NO CUSTOMER SERVICE if something goes wrong, say... your food is two hours late and cold and gross! See my email below to the supposed local contact and be warned. DO NOT USE!!!! Mr. Delivery and Takeout Taxi are the same thing and deliver the same lack of service. T.wheelock@mrdelivery.com We use Mr Delivery a lot. Or we did. After this past experience I cannot imagine using it ever again, given the level of customer service that I received last week. Our food arrived two hours after we ordered it and it was nasty and inedible. Order #1757618 We placed an order at 7:19 and expected the hour estimated delivery time. We got a text after that hour had since elapsed that it would be another 20/30 minutes. Ok, I guess. But we were starting to not really want the food anymore. After that text time had elapsed, I called to cancel the order. We did not want the food anymore. I just wanted a refund. I was refused (customer svc: Pride?). I was told I could not cancel and that I could not get a refund. I asked to speak to a manager (Daylin?). Same thing. No refund. No cancel. Nothing he could do. He said that he would escalate the issue to my local office. I asked for that number/email to follow up in case they didn't get back to me. I was refused this info and told to just call the same number back. The food arrived two hours after ordering. The pasta was soggy and gross. It went into the garbage. Well... no contact. So I called back the next night. I spoke to a girl (Kim?) that was really helpful and understanding. She said I should have gotten a refund that night. Unfortunately since it was the next night she could not do it but would get her manager. Daylin came back on. Was somewhat nicer this time and said he would escalate (again). This time he did give me this email address. No contact again. No surprise either. It is absolutely the worst customer service I have experienced for something like this. There are a lot of Delivery options available. The fact that I couldn't cancel my order or get a refund for food that was late and bad is inexcusable. Especially in a new and competitive market. I'm wondering if this is even a valid email. I will continue to try to make contact just on principle. And I will be spreading the word on this service to every venue that I can. read more

This is for the Lexington, KY location since they do not have their own yelp page. I placed an order for Local Taco at 7:15pm and the website said the order would be delivered between 30-60 minutes depending on traffic, restaurant wait time, etc. Well, I did not get my order until 8:45pm. The driver got to the restaurant at 8:04pm. I called takeout taxi to see what was going on with my order. So, the woman on the phone informed me that the driver had picked up another order and delivered it before mine. Which would be fine if it weren't for the fact that my order was already late and the website still said the driver was at local taco. There really needs to be a better system for order delivery. If drivers are picking up multiple orders, the website should let the customer know or at least be able to see their location so they have some idea where their order is. The prices are much higher than the actual restaurant and they tack on fees and require you to tip the driver. I would be fine with tipping drivers who follow the time that was given when you place an order, which did not happen. read more

I use food delivery services when I travel, and I have lowered expectations in general. I was quoted 30-60 minutes but it ended up being closer to 90-100 when my food arrived. Had I been starving or in a hurry, this would have been a problem. But I was just tired and too lazy to leave my hotel room, so I was willing to wait. Minus 2 stars for inaccurate time quoted, not proving a receipt, or, most importantly, not bringing silverware or napkins with my food. (Good thing I carry extras in my suitcase or I would have been up a creek) read more

I used the service for the fourth time today. I agree with the others, I never had delivery on time. Once I waited 90 minutes. Once, they blamed the restaurant, another time they said the driver was in traffic for 30 minutes. Their website doesn't explain how they work, how many in the fleet, etc. it makes sense that ordering at dinner time drivers might deal with lots of traffic. Also, Louisville Metro is sprawling! There are add-one for gas, service charge and a tip of 15% for orders over $40, but I believe that is negotiable once you get to the credit card page. Now for the five star news. My food has arrived hot and orders were correct. I did not get utensils; I advise asking for this when you place the order. The drivers have been very nice. But the best part is that when I am stuck at home or don't want to drive or cook, I don't have to have pizza or greasy Chinese food! They have some very good restaurants on their list, and a good variety of options. I will continue to use them, I just will just order early and be patient! read more

ALWAYS LATE (almost an hour after promised time) and they offered nothing to offset this inconvenience. This was my last order with this company. read more

Takeout Taxi - THIS IS A JOKE. ON TOP OF THE NUMEROUS RIDIC "delivery fees", they SNEAKILY INCREASE the cost of the food from the restaurant!! - Food Delivery Services Near Me - Louisville, Kentucky

Awful. The food arrived within an 1 1/2 like they said, and it was hot. So there's the positive. However, they charged me 4 (read it, FOUR) times on my credit card. I attempted to use one card once, but it wasn't taken, so I used my older card. Turns out, it charged the original card 3 times, and the newer one (that was approved) once. I will be taking action against this if it isn't resolved quickly. My review will remain a 1, although unfortunate it can't go lower. read more

Do not order from these people!!! Waited for my food, kept getting text messages and emails that my order was confirmed, my order has been placed, the driver was at the restaurant, the driver was on their way and my food was delivered. Sadly, my food was not delivered. When I called the number given I was told the address and phone number were wrong and my order would not be arriving and they did not have time to argue with me. When I asked who to contact about a refund I was told it was my problem. I should have given them the correct info. They could not answer why I was getting text messages when they could not contact me as they said they tried. I asked who they get the order from since I was getting updates. I was told "the Internet" seriously. I can't get my food or my money..... read more

Takeout Taxi - a text message from a customer - Food Delivery Services Near Me - Louisville, Kentucky

I've tried ordering food with these guys as the delivery people twice now where my order was cancelled because there wasn't a driver available, and I was informed both times after waiting a little over an hour, which is ridiculous they should inform customers sooner when they can't perform the service they claim to offer. Don't waste your time. read more

If you don't mind not ever getting your food then this is your place....ordered food for my entire family at 8:15 pm and at 10pm they call to tell me my order has been cancelled because when the driver got there the restaurant was closed...no we are sorry no offers to go get it elsewhere but even a hey here's a coupon for a free delivery nope just cancelled. So this company delivers food and has absolutely no idea whether they are open or not and my money still hasn't hit my bank so this company is lire or less worthless read more

If I could give no stars, I would. You're overcharged. There's hidden fees and no receipt given. We received the wrong food and when we called the restaurant they said they had no takeout orders that day. Really wondering where the food came from. And. When we called takeout taxi about the wrong food, we were basically told we were out of luck and given attitude on the phone. I've tried emailing to complain, and never heard back. read more

Returned home from a movie around 9:30 or so and wanted to order a late dinner. Logged on to Mr. Delivery (formerly Takeouttaxi) and ordered from Anselmo's who showed a closing time of 11:00pm. We placed our order at about 10:30 and it WAS confirmed by Mr. Delivery and, according to Mrdelivery.com, was confirmed by the restaurant as well. And, we waited. After about an hour I started wondering where our order was and went on the Mrdelivery.com website where I found our order listed as "cancelled"! No notification, nothing. And this, AFTER, they had confirmed our order and charged my card. I called Mr. Delivery and was told the restaurant was closed to take-out orders at the time of our order - no explanation, or real concern, as to why Mr. Delivery CONFIRMED our order. Nor was there any concern with making reparations. Just "my apologies" over and over again. Be careful with this service. I've used them numerous times but will only do so in a pinch from now on. read more

Don't use Takeout Taxi. I've had three bad experiences now, and this will be the last as I will never use them again. Tonight our order was over an hour late, the dispatcher lie about the delay and then when the food finally arrived it was wrong! Previous orders were always late. Just go pick up your food, it will be quicker and less frustrating. read more

Tonight I waited 90 minutes on food just for it to be wrong once I got it. Waited another 60 minutes before I got tired of waiting and called and told them to forget it. Last night I called after waiting over an hour on my food, but only to be told it would be another 45 minutes. Ridiculous and bad business!! read more

Never again.. I gave them 3 chances... Every time It took 2 hours and I was either told the restaurant was at fault or the driver was in an accident (in the same week). The final straw was when I called in and was on hold for 30 min and when they answered the gentleman knew my name, probably from the caller ID and apologized for making me hold for so long but advised me that they could no fulfill my order. Like I said never again! read more

Terrible. Ordered at 7, quoted 30-60 minutes. At 90 minutes I called, was told my order was next in que, and would be there in 20 minutes. 55 minutes after this the food arrived, heralded by the delivery driver calling to request that I come out to the street to retrieve the food as she could not find parking. All in all I paid $40 for $22 worth of food and it took three hours to get it. Absurd. read more

Ordered in Lexington KY and they did not charge my card until two months later. I explained how I am not able to expense my charge through my employer because so much time has passed and they were unhelpful and unapologetic for their mistake. I will never do business with them again given their poor business practices and terrible customer service. read more

Never used this service before and was very happy with it tonight. Delivery was estimated at 1 hour and food arrived in 40 minutes. I liked that charges including tip was included in total. read more

Very disappointed... Last weekend I ordered Yankee Noodle and was told it would be an hour plus before it would arrive. When my food arrived it wasn't long before I realized my $60 order was short an entree. I called takeout taxi to see where it was and she said she'll call me back... In my head I'm thinking, I just paid $7 for delivery, and another tip was included due to the amount, plus I tipped the driver... Ugh... She called me back and said the restaurant manager said everything was given to the driver and the driver said he gave me everything.. She explained the problem was that Yankee Noodle was closing and Takeout Taxis's manager wasn't in but will call me Monday. It is now Friday and I never received a call, a fix for the problem, or an apology. Im assuming i will not be reimbursed for the entree I did not receive, for that I give them a negative star. So never again... My kids ate great but I went without my meal. -julye mcdonald read more

Do not use Takeout Taxi! They messed my order up and i called 8 times and texted several times and could never get an answer. One star is too generous. read more

In the hospital for a long stay and was tired of the hospital food so i ordered from cheesecake factory through takeout taxi. Food was ordered at 5:30pm and given a delivery time of 6:30pm. Food did not arrive until 7:05pm. Food was cold and the bags smelled like cigarette smoke. Between the extra fees on the food and delivery fees, this service is WAY OVERPRICED! Will not order from takeout taxi again. Would not recommend. read more

Ordered online at 7pm yesterday and was given the normal 30-60 minutes. I expected 60, but after 90 minutes, we started to worry. I tried repeatedly to contact the business. I used the 'contact us' portion of their website, I emailed them and I called multiple times. It was obvious that someone was picking up the phone and immediately hanging up. I triple checked the information we provided, and it was all correct. Needless to say, the food NEVER arrived. They still have not responded to any of my correspondence, nor have they refunded my card. The owner's name is Tommy Wheelock, for anyone looking to contact them. I found him on Facebook and plan on doing that later today if I don't receive any other responses. read more

I ordered 7 hours in advance ( for my sick fiancé in another state). Was 45 mins late, had to call because online service wouldn't recognize original address ( 1 mile from restaurant) and when I called to get help it took three calls to find the order and then all they offered was to credit me 5.00 for a future order ( like I will ever use them again). read more

Do not order from them!!! Ordered food on Derby Day...put on the order was going to pay with a $100 bill and would need change. Driver arrived and was $7 short to give me change. He called back to his manager at my door and then advised me sorry nothing he could do. So he got tipped plus the $7 he didn't have to give me. I called them and they advised me that the driver told them I shorted them $20 even though I paid w a $100 bill. Nothing resolved...they were rude when he delivered plus unprofessional when called about this problem. The worst!!! read more

If you're willing to pay all the extra charges for convenience take out taxi can be a good option. There can be a large variance in waiting time but it is usually about an hour. They are good about correcting any mistakes they make in an order. read more

Terrible, terrible, terrible. The food was warm but it took 2 hours to get to us, was missing items. Had to spend 10 minutes on the phone with the driver because he didn't know how to use GPS. After fee's my total was almost double. The fee's they charge are not worth it at all. read more

I love it, I use it all the time! For a few bucks more, I can get a meal from some really great restaurants without having to fight traffic to pickup. I've only experienced a couple mistakes, for which we received gift cards. It's perfect when I'm slammed with work or I just want to stay inmy pajamas! read more

They didn't check our order and we needed up with 3 dishes of different kind of fried rice when we ordered one white rice and two lomein. Sushi was hot instead of cold and all of the egg rolls were soggy. read more

Absolutely the worst service ever. They texted us 45 minutes after when they said they'd be at our house to say the driver had arrived at the restaurant. When I called & said it was unacceptable, the young girl had no way to help resolve the situation except to say the manager might help us out on the next order. THERE WILL BE NO FURTHER ORDER. TAKEOUT TAXI SUCKS!!! read more

I've used takeout taxi on several occasions. Recently, the service has gotten more reliable. I like using their service when I'm unable to go out. The food has arrived on time and has been warm to hot. Thank you! read more

We've been using takeout taxi for a few years now and enjoy it! Service can be slow sometimes, taking longer than the time we're quoted, but generally our food is hot a fresh as much as it can be for takeout! It will never be restaurant quality, but it's pretty close and it saves us a trip across town(and fighting crowds/finding parking) downtown. read more

Love this service....any issues that occur are always corrected immediately and in the customer's favor. I have no problem paying a little extra to be able to spend my time on something other than driving across town. :) read more

Love the convenience of Takeout Taxi's service. The drivers are pretty much on time & are always friendly & courteous. The selection of restaurants is diverse with lots of choices. read more

Food is typically delivered on or before the estimated time. Huge selection of options, and are always adding more. I love it for lazy days, or when you don't want to fight the traffic on a Sunday night. read more

Hi, I attempted to send this to you via your "Contact us" section on your website but was met with the error page "Whoops! The page you requested could not be found." So I am posting it on alternate venues instead. I was wondering how one would go about removing their restaurant from your delivery options. The restaurant I work for was never asked to have the menu as an option for Takeout Taxi. The menu you have is not current and I constantly have to tell the people doing your orders that items have been off the menu for nearly a year. Takeout orders for your service consistently sit for 30 minutes to an hour after they are prepared before they are picked up. I once had to keep my restaurant open an additional half hour after closing because an order had yet to be picked up. I can't imagine that the quality, preparation, and timing of the food is preserved by your drivers. Not to mention your driver's cars and timing meeting health code requirements... You charge 20% more for our food AND recommend customers tip their driver 15-20%. Meanwhile, I am waiting on 20 people in my bar while making drinks for the other 50 people in my dining room on a Friday night, I have to stand on the phone for five minutes and neglect my customers while taking an $80.00 carry out order for your service, an additional five minutes ensuring that the food is correct once it is prepared and bagging it up. Then I have a nice 45 minutes respite where the food is not picked up and think "huh, must be Takeout Taxi again, I told them it would only take 20 minutes for that order." When the food is finally picked up, I get stiffed on the tip despite the fact that taking and putting this order together took me away from taking care of my other customers. Meanwhile, the customers receiving the food you picked up are paying $96 for $80 worth of food AND are expected to tip your delivery drivers (??) for cold food that was ready 45 minutes before it was picked up and possibly an hour or more before they received it. This then becomes a poor reflection on the restaurant I am in, even though we never approved having your service deliver our food. I am thankful that you have "Takeout Taxi" on your delivery driver's credit cards so I always know exactly who was responsible for my unpleasant experience. So, I ask again, how does one go about removing their restaurant from your website and delivery options? read more

I don't know if takeout taxi is Mr.Delivery now, but my food was 30 minutes late with no reasoning. The restaurant is 5 miles from my house. I called to ask about my order and the customer service was terrible. read more

Great service! Yes, it may have cost $$$ for the luxury, but when you aren't able to get out and need burger-they will bring a hot and tasty Home Run with great fries! read more

Ordered from Mellow Mushroom at 6:15 and got the food approx. 8:15...45 minute estimate. Called about 25 minutes before it was delivered, and the person on the phone (real nice by the way) blamed the delay on Mellow Mushroom. I said I understood and appreciated the update. After I spent 10 minutes on the phone giving their delivery guy directions the entire way from the restaurant, he finally arrived. (At one point, I thought I was part of a joke because the process was so labored.) After opening up the boxes, it was evident that the delivery was the problem and not the restaurant. The pizza had been sitting for some time and the bread for the bruschetta was just sad. Unfortunately, it is a bad reflection on Mellow Mushroom as well to leave food sitting for so long. Next time I'll chose Domino's. read more

Although they do have a good selection of restaurants they nickel and dime you to death. There are several different charges and it just seems to be so expensive it's really hard to order from there very often. So I'm doing this review to take advantage of the $12 discount. Also they force you to do a 15% tip and they base the 15% off not only the food but also the fees and taxes and everything else. read more

Great way to feed my family! Lots of restaurants to choose from! Perfect for catering a party as well.