Top-notch service -- quick and helpful! I highly recommend! Rick's did a fantastic job on a rainy…read moreday!

This company is one of the reasons Louisiana pays such high insurance premiums. they are either…read moreincompetent or crooks, probably both. Facts: 1. my friends family member was killed in a car accident and Rick's was called from the police list to pick up the vehicle. 2. when my friends family tried to get access to the vehicle Rick's employees said they needed a power of attorney access the vehicle without the owner. they told the employee that the owner was killed in the accident and the employee said " I know, Im sorry it's the Law". 3. in the state of Louisiana ( and in almost every other state) even if you have a power of attorney once the person granting the power of attorney dies the POA is no longer valid. it expires when you do. 4. in the above circumstances the car insurance company can give authorization to the family to access the vehicle to collect the family members belongings. My Opinion: 1. if this company did not know that the insurance could authorize the family the access ( which we got access the same day we called the insurance by advice from the state troopers office) then they probably shouldn't be on the police list to get these calls. 2. i believe they did know this rule and knew that the insurance company was paying the bill so the longer they have the vehicle the more money they can squeeze out of the insurance company because they know its a guaranteed payday for them. the insurance company was waiting for the family to let them know they got everything they needed out of the car so it could have it towed to a salvation yard and Rick's knew this and managed to get over a week of storage paid for for no good reason. And Louisiana residents wonder why we pay high insurance premiums its crooks like this squeezing insurance companies for all they can get that drive up our premiums. 3. once my friends family is done grieving i hope they file a complaint, this company should not be on a police call list if they don't know how to handle an accident in which the owner didn't survive. 4. put a note in your car of who you want to tow your vehicle if you are in an accident and are not conscious so crooks like this company cant take advantage of the situation. So i have read someone of the other reviews and seen Rick's snarky replies to some of the reviews so lets have it Rick's, explain this situation away or give some snark answer as to how i am wrong that you didn't take advantage of a horrible situation for my friends family.

Shop does quality work and the owner is very knowledgeable. All work is covered with warranty and…read morefixed right. Very fair prices

I remember a time when there were multiple mechanics working here. I was a little taken back when…read moreI arrived and there seemed to only be one mechanic on duty. I had pictures and described my dilemma to him because I needed to know that he could perform the task because I would have to tow my vehicle there via roadside assistance. I was unable to receive a quote simply because his system didn't show an hourly rate he can charge me. It may have been a blessing in disguise. There's no telling how long my car would've been in the shop.

Tech Rv did an outstanding job repairing our travel trailer. They added slides under our BAL Exact…read morecable slideout between the floor and rollers saving us a large repair bill for a fraction of the price. They were also able to get other problems payed for by extended warranty company. Dillon went over everything with me that had been done before we left with camper. They are a 1st class company

I can't say enough good things about this company, it's owners and staff!…read more We had an issue with the bedroom slide in our Motorhome. We needed to have the motor replaced and calling all around, companies were booking at the end of 2023 and out even further. We explained our situation (we live full time in our RV) and Kim and Dwayne Baudoin got us in within 6 weeks. We got there and the shop is big, clean and very organized. Everyone is super friendly and very knowledgeable. The cost was reasonable and we were out in a day. If you need repairs done on your RV, Motorhome or other mobile vehicle give them a call!

Took my 66 Mustang here with a fluid leak and they did me up right…read more Joe knows his transmissions and can taylor your transmission to what you want. By that I mean they can make it more durable, shift smoother, shift harder, etc. in my case they did a full tranny rebuild and tweaked the shift points to shift later and harder for more of a hot rod style shift. Overall I'm very pleased with the work and would recommend them to my friends. (And enemies. Lol) Enjoy!

If I could give this place a negative star, I would!!!! I will definitely advise all of my friends…read moreand family to stay far away from this place and to share this with their family and friends! This business had my vehicle for 4 hours to thoroughly inspect my auto A/C. I got a call the same day explaining what the problem was and they would fix it the next day. The next day, I pick up my vehicle after 8 hours...........and the A/C is not fixed!!! Apparently what was repaired was not the problem! Either the technicians are not knowledgable or this is a way they hose new customers!!!

Exceptional service very courteous professional notified me of estimate prior to doing in. Work was…read morevery pleased with outcome. Highly recommend to anyone needing maintenance or repair on a range rover.

I had a new wheel and tire installed on a 2011 Mercedes E350. They put a lot of scratches on the…read morenew wheel. Also asked them to do an alignment. A lot of miscommunication between front desk and service department and lots of delays. When I got home I had another shop take a look at it. High End did it all wrong. That's how they treat people from out of town.

UPDATE: Management replied with the standard "please contact us" response. That's not…read moreaccountability--it's dismissive lip service. After everything I experienced, I will never return to or recommend this dealership. My experience with this dealership has been terrible. My transmission failed at only 20,000 miles, and ever since their service department worked on my car I've had ongoing problems. The service manager, Kelly, was rude, dismissive, and completely unwilling to take responsibility for the damage their team caused. Their service department is careless, unprofessional, and cannot be trusted. I will never purchase from this dealership again and strongly warn others not to waste their time or money here.

I have called numerous times to speak to management in service and the GM of the dealership with no…read moreresponse and no returned calls. This organization has digressed immensely. Customer service doesn't exist at this organization and I will never purchase another vehicle from them!

Avoid Lafayette Custom Automotive…read more I confirmed multiple times that I was ordering a hidden hitch for my Porsche Cayenne. When I picked up my car, they had installed a large, visible hitch (chipped and rusted) and cut my bumper without my knowledge or consent. I later found out the front desk employee changed the order on her own to "save me money"--something I never approved. They eventually installed the correct hitch, but the damage was already done. My bumper now has a large, unnecessary cut that will cost me around $1,000 to repair. To make matters worse, they had the audacity to tell me the bumper would have needed to be cut anyway--which is misleading. It would not have been cut where they made the visible damage; that only happened because they installed the wrong hitch. Despite all of this being their mistake, they still made me pay half of the $200 overnight shipping to fix it. Unacceptable workmanship, poor communication, and zero accountability.

Outstanding service and great people to work with. Added a step to my Jeep YJ and came…read moreOut better than expected. Highly recommend this shop to think outside the box

I want to give a big thank you to Gerald's Towing in Scott, LA for coming out yesterday evening…read morewhen my car stalled and I was stuck dealing with a broken shift part. They were professional, helpful, and patient during a stressful situation. Even though my car issue was a little more complicated than expected, they still took the time to assist and helped get me back on the road. I truly appreciate their kindness, quick response, and willingness to help. Great customer service and definitely appreciated!

They have the appropriate equipment for the job. However, they will charge outrageous fees and lock…read moreyour vehicle behind a gate until you pay. They are not friendly or honest. They are very difficult to deal with and their goal is to possess your vehicle, as witnessed by their 40 acre yard of towed vehicles. The goal is to make you give up your vehicle so they can take it over. Avoid at all costs.