Terrible service department. Nice people, just not good at getting things done. Sales not much…read morebetter. Gave some bs excuse as why the price went up even though we had a signed contract when we ordered it.

In 2021, I bought a new Keystone Raptor 5th wheel from Primeaux in mid May…read more 1. My license plate didn't go to my address. They had to re-order it and it didn't arrive until July 20. 2. Emily, my sales rep, told me multiple lies: 1. That there were 3 AC's installed on my RV. We negotiated the price BEFORE I realized that there were only 2 2. My AC (that I had to pay extra for) would be installed when I picked it up. It was not 3. A wifi gateway was available to go with my winegard air 360 and it would be installed when I picked it up. On May 10, she told me she was getting a price on it, but I never heard back from her. Not only was it not installed, but I found out that she never ordered it, then she told me that they could not do that and that I would have to order it and install it myself. 4. That I would receive a complete walkthrough of every working function of my RV, and pointed out specific things that they would show me. I was only shown half of those at walkthrough. 5. On May 19, I asked for a total price on purchasing the RV, along with installation of AC and gateway. She told me that she was out of the office, but that she would check with Rebecca. I didn't hear back from her. 6. On May 21, she told me I was scheduled to have my ac installed while I waited on June 11. Said it would only take an hour. That did not happen. 7. On May 22, she told me there was a mixup on the paperwork and that the gateway was not ordered, and that she would send me the info about it. She never sent anything. I asked that she remedy that situation before I came in on July 22, but didn't hear back. 8. On May 25, I texted her to call me. I wanted to get the gateway problem fixed, but she didn't call me. 9. On July 6, I texted her that my RV had been in service for almost 4 weeks and that virtually nothing had been done. She told me that she sent an email and would call me soon. I never received a call. 10. On July 7, I texted her asking if she had heard from them. She said that she hadn't heard yet, but were supposed to call her back that day. Since that date, I have not ever heard back from her. 3. My fridge quit working one week after I got the RV. I brought it in for warranty work on July 11 and told them I believed it was a bad circuit board. It took 3 weeks to get a diagnosis. A week later, I found out that the part had still not been ordered. 4. I called to talk to the service manager on July 6. The receptionist said he would call me back. He didn't. When I called on July 7, he's not in the office. 5. When I call Nancy with questions about what's going on with all of these issues, she says she will find out and call me back. But she never answers my questions, even when she does call me back. She quit on July 7. 6. I talked with Jessica at 1:30 on July 7 about all of my issues and she said she would talk to someone in charge and they would call me. Steven called me twice in the next few days, explaining how it was all Nancy's fault and that she had quit. July 12-called at noon for Steven. Out to lunch. Was told he would call me when he got back. Never returned my call. July 19, still hasn't called me back. In July 14 I called to talk with Steven. He was out. Talked with Casey. He told me my board for my fridge was on order and my ac parts were there, but couldn't give me any other info July 19th 10:15 am called for update. Was told Danny, my new service rep was with a customer and would call me back. Had to call him again at 2:30. Finally got him to run down my list with me. First time! Parts for ac and fridge are in. Cannot fix tires, gutter, or soft spot. Talked to Jessica. She said they will deliver my license plate on 7/20, and they did. July 22- I went to Primeaux service and finally met Danny. He went through each of my items on my ticket with me. He said that all of my parts were in, except for the grommet on the rear gate. Then he told me that my RV was 8th in line. He quoted me over $600 plus labor for the gateway, which I refused. My AC and circuit board still haven't been installed (Aug 4) Rebecca- did my financing and warranty. She was great. Johnny- did my walkthrough at pickup on May 21. He was unfamiliar with my RV. He had to figure out how most things worked, which took way too long. Then, because the workday was ending, he hustled me out and ended the walkthrough before it was complete. He was completely nice, but his lack of knowledge of my particular RV resulted in a ridiculous waste of time. He even told me that my gateway had been installed. I didn't find out until I left that it was not there. Emily was my RV expert. She was very nice and a good salesperson, but lied to me repeatedly and was awful after she got her money. Stephen- great at first, but didn't deliver or follow through Jessica Brinkhaus?- got my license plate for me and always followed through when she said she would do something.

My experience with Great American RV was absolutely unacceptable from beginning to end. If I could…read moregive zero stars, I would. During negotiations, the sales associate, Mark Martin, actually told me "I have real customers I need to work with." Hearing that from the person who's supposed to be helping me was beyond disrespectful. I've never had a salesperson speak to me like that -- it immediately set the tone for how little they value their customers. When I arrived to pick up my camper, things somehow got even worse. The unit was not clean, not properly inspected, and clearly not ready for delivery. After spending this kind of money, the absolute bare minimum should be a clean, inspected RV. Instead, I was handed something that looked like it was rushed, ignored, and pushed out the door without any care. This whole situation completely ruined what should have been an exciting purchase. Instead of feeling confident and happy, the entire experience was uncomfortable, frustrating, and honestly infuriating. Great American RV needs to seriously rethink how they treat people, because the way they handled my purchase was nothing short of embarrassing.

My experience with Angie at the Great American RV location in Breaux Bridge, LA was Fantastic !…read moreThe "Personal and Interest" displayed on my RV Service needs was excellent. Proud to give a 5 * Review. Tommy L.

We drove up asking for immediate help due to an incident. They welcomed us in, learned of our…read moreneeds, and took care of it promptly. Liz and the two guys in service were courtesy and helpful beyond what you might expect. They not only had a new ac in stock, they patched the wholes in our roof in less than 2 hours, and send us all of the pictures and information needed for insurance. Thank you, Courvelle Team.

We handled both a purchase of an upgrade RV and a consignment sale of our existing RV through…read moreCourvelle's RV, and had to make use of all aspects of this business, from sales to RV service and repair--every experience was great. I would recommend Courvelle's RV for all RV needs.

The guy working in parts is rude not a nice person, customer service is Horrible! Spending a lot of…read moremoney here and treated like crap. Will Never Shop here Again!

The absolute worst service I've ever had buying a camper. I bought a brand new forest river…read morewildwood heritage Glenn 5th from camping world on April 10th of 2026. I take it on the first camping trip on April 17th I walk into the camper while it was raining and the back slide out is pouring water inside of the camper. I try to call them they are so hard to get in touch with no body ever knows what is going on over there I would not recommend anyone to buy a camper from them! There are a couple little things that I pointed out before signing papers they said they were gonna take care of them when I get there for the walk through I see these problems still we're not fixed I mentioned to them again nothing was done for the second time of letting them know! At this point I don't even want the camper it's so frustrating I spend all this money with a company and I get junk!

Very friendly! Good and fast services. Helped get exactly what we needed and did not try and sell…read moreus things we did not need.

My son wanted to replace his old cracked tub in his mobile home. i am not a carpenter by trade but…read morei have learned how to do a lot and consider myself efficient in most all repairs so i took the task on ( never worked on mobile homes ) before doing anything i called this establishment ( seen the commercials on tv ) i spoke to Bud from get go i felt like I was talking to a friend, he listened to everything and gave me advise, I wanted a tub, 3 seperate walls and shower doors with drain. Bud stated that my order would be in on Tuesday ( truck day ) i explained id pick it all up Wednesday after i get off work , which to my surprise i didnt have to give credit card , no deposit he said ill get it ordered. and that no problem with pickup day ( this was a thursday) Sunday i get a call from Joey . He stated that the particular tub has been discontinued and he can get a different brand few dollars more and it isnt a perfect match to the walls i had on order, well we changed the order to all the new specifics. ( i was just as with Bud, felt like the person on the other end really wanted me to be satisfied with my purchase and again felt like talking to a friend ) again didnt ask for any money , felt like i stepped back in time when people took the time to sell you an item yet can talk and respond with great attitude toward the person doing the purchase . Well Tuesday i did receive the call and i had asked if he thought everything would fit in a tacoma bed, i was assured it would. Wednesday came and i went to the location ( a little out the way and thought i was in the wrong area , thru a residential street but its there big building ) i was kindly greeted by the secetary and she called Joey. This Guy , Wow he had all my stuff ready to go my name on everything and he took the time to go over everything plus asked if i needed things i didnt think of ( saved me a trip back ) and i even grabbed a new faucet ( they had the solid ones ) while we were talking before i even paid the crew there had my truck loaded and actually was tying everything down with rope WOW WOW WOW!!!!! Seriously , i am 56 years old i can remember when i was younger thats the service people got back then but i have not seen service like that and i didnt realize how i have made myself numb to it in todays world of non exinsistant SERVICE -- i felt valued, i felt so glad that after my hard day at work i dont have to load and tie down all this stuff. i had such a smile on my face i couldnt stop saying WOW! --( price was more than reasonable , paid and on my way) -- after getting home ( and nothing moved at all out bed of truck for my 50 mile ride home ) i decided to start bathroom project thursday ( i gutted earlier during the week ) everything worked perfect with only minor issues ( my end issues ) after looking at the faucet my pex came straight in not at the 90 degrees the facet needed it to and i didnt have enough slack in the pex to make this work uggg so i called and this time spoke to Jason ( another great member of G & J family) , he said he has what i need so we changed out no problems at all ( even though i opened the box and i didnt need my receipt ) again WOW. Well the install back on track, pulled out the glass shower doors all good and we pulled the track out box and i seemed to be missing the bottom framing and had these two small 24" pieces ( hence i thought they give me the wrong part. i called and spoke with Joey again, and he was so sorry that the part was missing , this guy offered to bring it to me or meet me half way ---- whaaaaaaaaa i was blown away !!!!! he looked in back and had a kit what i needed with all the parts, he took a photo and sent it to me -- well while boxing up mine back i noticed ( only then ) my bottom track was placed inside the top track i presume to save room in the box ( my mistake yet i felt bad calling and saying it was missing ) i called back spoke to Joey and explained what happened he was fine with it and understood he also explained the smaller aluminum pieces were towel holders ( lagnape xtra nice things in box ) WOW--- service- commitment-family feel , right parts and did i mention they have tons of RV and mobile home parts right there in house ! Please keep this local part shop a chance and keep them in business you will be satisfied , they go over and beyond . i thank G & Js so much

I called this man when I was broke down in need of help and not only did he take the time out of…read morehis day to help a complete stranger, one Sunday evening, but pulled my trailer to his storage lot and wouldn't accept money for gas. He merely said, "When you come back, just pay me what you think is best." I drove from Corpus Christi, TX to pick up my trailer a week later and to pay this gentleman $200 for all his help. Again he surprised me by saying "No thanks. If more people would just help each other without any expectations afterward, it would make this country a lot better. Go help another in need as I have for you." So I wanted to say thank you to this man who came in my time of need and asked for nothing in return. May the Lord bless you in all your ventures and things to come. -Ryan

The Short couple takes pride in their livelihood. When you call they are there no matter what the…read moreissue is. This is the type of individuals that are hard to come by and very dedicated. If you are a renter of theirs you won't want to leave.