It was time to do the PM replacement of the timing belt for my 20218 Honda Ridgeline. I obtained…read moreproposals from several local repair shops and the proposal from Bullets was among the most competitive. After selecting the 3 lowest proposals I visited each of those three shops to see their operation. Bullets Automotive has the feel of a small town business with big town capabilities. This is a family run business with two additional employees that I witnessed are treated like family. The owner, Bullet, feeds the employees a grilled or smoked lunch every day. He shows them that they are valued. That is important as happy employees tend to care more about their work and helping to grow the reputation of the business. Bullet's spouse handles the office very capably. While visiting the shop I witnessed her negotiating with a warranty company on behalf of another customer. It was easy to tell that she is knowledgeable and skilled at dealing with the warranty companies and the hoops through which they put customers and repair facilities. The job for my vehicle was scheduled for the following week and they accepted my vehicle on time. The maintenance was performed and completed within the promised amount of time and at the cost that was quoted. No Surprises. The total extent of the work was to replace the timing belt, water pump and pullies as well as replace the serpentine belt. Bullet saved the replaced parts and offered them for my review. The job was done well. Having moved to Florida from the north where I was connected and knew where to get the services I needed for anything there was a bit of angst associated with the process of finding a good, honest auto repair facility. I think that this is a trustworthy repair facility that does good work for a fair price. Bullets Automotive has earned my business and I will continue to use them.

After 6 months and several jobs done we are disillusioned with Bullet Automotive. We have had to…read moretake our vehicle back several times to have the "fix" fixed, charged $200 on a average more than originally agreed upon, picking up our vehicle just to have pieces dragging on the ground, a control arm and tie rod so poorly installed the shop we took it to after suffering an intense shimmy said "you should buy a lottery ticket, it's a miracle the wheel did not fall off!" The reason for two stars is we are somewhat complicit for continuing to go back. Beware of Bullets; I would steer clear, pun intended. You can trust me, this is our experience with them. ;D

Honest family run business. There's just about nothing these folks can't do to keep you on the…read moreroad. I've used them for many years & found them to be totally aboveboard.

Honest quality work reasonable rates. Friendly staff. Great customer service. Perfect locationread more

I rarely leave negative reviews, but this experience was bad enough to warrant one. What I…read moreencountered at Viking Automotive in Vero Beach was not just disappointing--it was dishonest and unprofessional. From the beginning, basic expectations weren't met. Communication was slow or nonexistent, and when I did get answers, they were dismissive rather than helpful. I took my 2007 BMW Z4 3.0i E85 in for a straightforward diagnostic: rough cold start, a tire sensor issue, and a few mechanical noises. I was told it would take a couple of hours, which I was more than willing to pay for--especially if it meant getting a thorough, accurate assessment by their only BMW Mechanic! Instead, after about an hour, I found my car already sitting back in the lot with no phone call it was ready or an update. I was then told that nothing had been done beyond checking the oil, and that the engine was essentially "breaking down" due to supposed metal shavings and large debris in the oil filter. No one showed me the filter at the time. No one explained the findings clearly. I never even spoke directly to the mechanic. The written report was filled with vague language, like "possibly this" and "possibly that," which is not a diagnosis--it's guesswork. Despite claiming photos were taken, none were provided so I had to call and request them. Once I received the photos, I see this in the Subject of the email: * INSPECTION RESULTS FOR YOUR 2007 BMW Z4 ROADSTER* "3.0si" I Told them my Bimmer was a 3.0i ... did I receive another 2007 BMW owners diagnostic report?! And it's THEIR oil filter and diagnostic I received?!?! Are they THAT Unorganized & Incompetent? What's worse is what came next. After spending days stressed, believing my engine was failing, I had the car inspected by an independent mechanic. He reviewed the same photos and immediately identified what Viking called "metal" as air bubbles. When he physically inspected the car, he confirmed there were zero metal shavings or plastic debris in the oil filter--just bubbles. He also explained why the filter had collapsed, which was supposed to have been changed by a previous mechanic in Fort Pierce (obviously didn't change the filter, did they even change the oil)? After a cold start, changed AND filter, put in an additive all of which has quieted the tapping to ticking (intrinsic of the N52 per BMW) and improving. He then took my car for a drive afterward and stated my Bimmer has a strong engine! So now I'm left with a simple conclusion: either the Viking BMW mechanic, Colton, lacks the basic competence to distinguish between metal debris and air bubbles, or they knowingly misrepresented the condition of my engine, plus exaggerated damage, or diagnosed another BMW and sent me photos of another owner's Oil Filter, or simply LIED! None of which is acceptable. Kathy refused to do any other diagnoses as requested, nor will she do any repairs, and couldn't explain in-depth the diagnoses I needed explained. (She's a mechanic too??). The only person that should be explaining the diagnoses is THE Mechanic him or herself and Show ME the Filter! If they didn't want to work on an older BMW, they should have said so. Instead, they chose to provide a rushed, incomplete, and ultimately misleading assessment that caused unnecessary stress, wasted my time and money. Time IS Money! I would have gladly paid for a full, proper diagnostic and on MY CAR, Not someone elses. Instead, I paid for an hour of speculation and left with a completely inaccurate conclusion about MY vehicle's condition. I cannot recommend Viking Automotive to anyone looking for honesty, reliability, or professional integrity. There are far better options out there that actually value their customers, appreciate drivers that love their vehicle, and not only Do the Work, but stand behind it!

Took in a BMW 328 I with a whole laundry list of problems, Kathy was very helpful and gave me a…read morequote for all the work, most of the work has been completed. Very good quality cars running great.

The Ram 1500 this time. In-and-out in 20 minutes again. Every 5000 miles it's a no-brainer.read more

Went to a real mechanic. They said I need: Steering rack…read moreTires soon Brake caliper hose twisted and missing bolts Throttle body gasket and cleaning Drive belts Valve cover gasket All fluids changed(no oil sticker on car!) Brake fluid cap Battery mount and new terminals Paid these guys $150+ for nothing. They're shady. Avoid. Said the truck I bought was beautiful yadah yadah, turns out it needs $2k of work. These are the people that force everyone to know about cars, when I don't wanna care, I just wanna drive. Wouldn't even trust them to change my oil.

This repair center is without question the most honest,…read more professional and caring organization i have had the pleasure of encountering. I am a former mechanic and know how to correctly repair a vehicle. I am not local to Vero so they have been taking care of my 84 year old mothers repair needs for a couple of years now. She calls me with her estimates and questions. On many occasions i have on my visits to her confirmed the need for the recommended repairs and they have been spot on and never seem to try to include unnecessary add ons. She has been to other shops before she found this one and they would always try to add on easy money scam repairs that i would have to advise against. That doesnt happen here. They treat her like family and i cant thank them enough. You may have to wait a bit to get in, but theres a reason for this. They are the BEST. Thank you to all the Team at Old Dixie.

Always a good experience. Nice people ,great waiting area if you stay. Diagnostics are very…read morereasonable, proper work performed .

I cannot say enough good things about Eddie's Garage. It's a small local business. They are super…read morebusy always because they do such good work. Honest. Thorough. Super fair prices. I'm lucky I found them in May. Here we are 2 months later and I have had work done on two cars and referred two friends to them who are also happy. The only negative is sometimes being too busy to fit someone in quickly. Answer: set an appointment. They are great

I went to Eddie to get my brakes done a while ago and forgot to post a review. He was efficient,…read morefriendly, professional, and did not charge me a ridiculous amount of money for brakes for my Audi A5. I highly recommend his shop and will continue to go! :)

I called on a Saturday they where closed but there was a cell number of Marshall which i called. He…read moresaid he was going into the shop and would stop by my house and take a look at my problem. Got to my house diagnosed the blow fuse problem was able to get me back up and running in a couple of hours if your not using these guys your missing the boat, Bobby's has my business from now on I'm a raving fan!

I called because I'm having issues with my TPMS sensor…read more They were as kind as can be very straightforward that they were busy, but could squeeze me in later that day... I showed up to the shop and they were getting hammered. They treated me with nothing but kindness and respect. They did not sugarcoat anything. Mr. Robert was very straightforward. I will be taking my vehicle/vehicles to get my work done from these guys . Unfortunately, they were not able to fix the issue until I get new tires (my issue not them)! and the fact they didn't charge me a dime when they're getting crushed during season tells you everything you need to know about this company . They have been here for over 30 years now I see why . Thank you, Mr. Robert and thank you to the gentleman who took my call. I look forward to doing business with you guys. From your real local Florida man!

Except for a few months after getting my a/c charged, I'd been without a/c for about 2 years. I…read morewent to A C Automotive & very happy I did. The total for the repair actually ended up being lower than their estimate & a very reasonable price! Great customer service, too. I will be going back for any future repairs.

Nice, knowledgeable people. Dont do work that's not necessary. Honest. Need 85 characters written…read morehere. Discourages any reviewer