I pulled up to this body shop because the drivers side door hinge broke on my older car and I was in a real bind! Unfortunately, someone recommended this business to me. I thought it was a bit odd that there were no cars in the bays and no customers around, just a couple of employees hanging around inside. But I thought "Oh cool! I won't have to wait!". A employee came out and as I was explaining what my problem was, he very rudely interrupted me and told me he couldn't fix it. That's it....just that he couldn't fix it. So I tried to get clarification. "You can't fix it at all?" He began this long mansplaining episode to me in which he had he "seen it happen on a 'hunnerd' vehicles and it takes too much time and costs way too much money to fix it. It will cost more to fix that door than what your whole vehicle is worth" he said. Oh really?? He said this to me 2 or 3 times. Mind you: He didn't even walk out to my car to even LOOK at it. I even walked over to my car, opened the door and said "Here, look, it's really simple. Just this top hinge..." and he interrupted me AGAIN and repeated his spiel that he'd seen the exact same thing on a 'hunnerd' different vehicles and said "it can't be fixed." and he wouldn't even give me the COURTESY to walk the 5 feet to come LOOK at my door. I'll admit: I was taken aback and silent for a second. I was raised by a single father and I know quite a bit about fixing cars. I KNEW that door hinge could be welded and I couldn't believe what I was hearing from this rude man. When I found my tongue again, I asked "It can't be welded?" He interrupted me (again) and said "Someone else can weld it. I can't. It would cost more to fix that door than what your whole vehicle is worth." I still couldn't believe he was saying this to me. While my car may not be up to par for this arrogant prick at Biltmore Body, it has been one of the best, most dependable, reliable vehicles I've ever owned. It's worth fixing to ME! And everything he told me was total BS. I knew it could be welded. That day, I looked online for a welding shop. THE FIRST welding shop I called had me come right in. I drove up. He came out, helped me immediately with a smile and friendly personality and he had my car fixed within about 30 minutes and for $40. $40!!!!!! I tipped him a $10, sent him a 5 star review for his website and reviewed him 5 stars here on Yelp. The most time consuming part of that 30 minutes was him dragging his equipment out to my car and just prepping to do the work - the actual fixing part took about 10 minutes. Yeah, sure, my car wasn't worth fixing. NOW I KNOW why there were no customers at Biltmore Body!!!!!! What a hateful, rude man and what a crappy way to do "business". If anyone wants opinions on body shops, I can say with certainty to stay the heck away from this one. read more