If you buy a vehicle from this company, the vehicle will be severly scratched on day 1. Then Ryan Brown, the GM will blame you, when this dealership is the one that scratched up the vehicle. All this deplorable company has done is cost me money I purchased a brand new 2025 Subaru forester from this deplorble business in October of 2025. Within a week I noticed that my Forester was severly scratched- swirl marks were all over my Forester. This was after the Xzilon coating was applied same day- sealing in any scratches. I informed Fred Anderson. Their response was to bring the forester back so they could "fix it". So I did. They had my Forester for about 1hr. This is not enough time to properly fix the paint or clear coat. When they brought my car back i informed the sales manager the scratches were all still on my car. To which he replied "the wind scratched you car. Then they took it back to detailing and had it maybe 30 min. When they brought it back, they parked my forester in the shade to make sure that the scratches could not be seen. Then when I called back to inform them that the scratches were all still there, the answer was to bring my car back, give me a loaner so they could fix it. They had my car a week and still DID NOT fix it. I did not findout until after the fact, that Fred Anderson hired a third party without my consent to "fix" my car. The third party did NOT do anything to my car but leave holo mrks where they "worked at" the paint (right front fender). Ryan has since refused to accept responsibility of the dealership. Over 10 cars have the same pattern at fred anderson as i leave this review. Multiple cars are severly scratched. Just to get the paint fixed on my car $3,199. I paid for the Xzilon $338.25 plus the rental that was over $250 while my car was in the shop. Now i will be incuring even more charges to hold this deplorble business accountable in court! I did not take my brand new vehicle through a carwash and I did not use a bristle brush on it as I do not and have never owned one! read more

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I've been dealing with Fred Anderson Subaru for about a year, since I bought an Outback from them as a 10th anniversary present for my wife. I've also had two routine service experiences, including this morning. Both the sales and service experiences were exemplary. I feel I got a fair deal on the purchase, and the purchase process was reasonably quick with minimal upselling. Both service visits went well, today I was in and out in under an hour for an oil and cabin filter change and tire rotation plus an annual state safety inspection. The waiting area is large, open and comfortable. I'm not usually a fan of dealership service depts, but Fred Anderson is quick and fair. Can't ask for much more. read more

Fred Anderson Subaru is a RIPOFF. They charged me $186.00 just to diagnose my radio-gps and tell me it would cost me $1500.00 to fix. They did nothing but spend a few minutes looking at it and charged me $186. STAY away from them!! Take your problem to a smaller business where they will diognose the problem WITHOUT CHARGING for doing nothing. read more

Our check engine light went on in our Subaru Outback while on vacation in Black Mountain the Friday before the July 4th weekend...and we were leaving the area for a long drive home on Sunday! We were able to make an early morning appointment online for the next day. We brought it in Friday morning and the fix wasn't a quick one - but the service area staff were so kind and helpful, and the service crew got it done by the end of the day! They are all heroes in our eyes! We would definitely trust them to work on our car anytime. read more

Great employees. Loved getting a video of my repair. Received constant communication. Fixed quickly.

I went in to have an oil change. I was asked if I wanted my tires rotated. I said no. They did it anyway. And they charged me for it. I will not go back! read more

Always trying to upsell "preventative" maintenance you dont need. Today, they wanted to charge me over $200 for fuel injection service that included "and additive to the gas tank that cleans out sludge" and $300 for rear brake pads. Ridiculous! I was in for oil change and tire rotation. I questioned why those things were needed and decided to decline service today. They told me it would be an hour and a half to 2 hours for the oil change. They must be trying to remove the oil filters with their feet and that's why it takes them so long. I dunno. Anyway, after about 10 minutes, a different "service manager " approached me to "answer my questions " which was just really round 2 of the high pressure sales push. It's so obnoxious to come here. If i hadn't purchased the stupid maintenance agreement, I would never set foot in their service dept again! I did let them align my wheels. When the service manager brought me the sheet, she explained that "red was bad." I noted my back wheels had been 10 degrees off. I commented about that and said "Woo-wee! I don't know how I was able to keep that car in a straight line!" She didn't get it. Save time and aggravation and take your car to a real mechanic that does honest work and doesn't speak to you like you are stupid. I don't need a fancy coffee machine. Thanks. read more

Brought my car in for an oil change. The next time I drove my car, nearly all of the oil leaked out of the engine. Smoke was coming from the hood of my car, burning oil was splattered everywhere, and my engine was making a clicking noise. The worst part about the situation was that they told me that the vehicle had been serviced appropriately, then one of their mechanics must have thought the car had just been brought in and proceeded to loosen everything, then the car was returned to me... What they did is incredibly dangerous and I am lucky that I was not injured. The dealership only provided limited options to remedy the situation, and the only realistic option involves me dealing with necessary service for future damage that presents itself. The most unrealistic option was them asking me to pay $7000 on top of trading in my vehicle, to obtain a vehicle with similar mileage to mine. Bringing a car here to be serviced is a definite risk. Please save yourself from the dangers of their service and go elsewhere. read more

Fred Anderson's Subaru - Oil leaking from filter and splattering everywhere - Car Dealers Near Me - Asheville, North Carolina

absolutely worst experience yet..from mileage inflation on inspection to ratting and crunching that wasn't there after an oil change..never ever will I go back here. read more

We purchased a used vehicle from Fred Anderson Subaru in September 2025. 6 months later it had needed a CVT transmission replacement . They worked with me to help cover some of the cost and I appreciate it. read more

The service was done quickly but they wanted push on me a new battery for 479.00 plus labor and taxes, I had NO idea that batteries are 500.00. I found out not that expensive if purchased on your own. So why did they do this? I don't like to be taken advantage of. Beware!!!! read more

After having continuous battery problems with a brand new 2025 Outback, I brought it back to Fred Anderson Subaru to trade for a Nissan. They were unable to deal with Nissan, so they offered to buy it outright from me. Jack Bouressa, who acted like my best friend, brokered a deal wherein I really got robbed. The car had some kind of white (plastic?) stuff painted all over the positive pole/screws of the battery, so there must have been a problem either from the factory or the dealership. I thought I had paid a lot less than I did for it because I bought it on a trade, but Jack (and the "Manager" he kept having to run downstairs to talk to) knew. They also knew I was anxious to let go of it and like the proverbial used car dealers, ripped me off. Shame on you, Jack. Karma. Carol Black read more

What an amazing group of people and the facility is fabulous! Malik, Ginger and particularly Quay are fabulous!

More interaction is needed between the mechanic and the client. Their use of "service managers" leads to confusion over repair needs and options available to customer. Pushy on expensive repairs, misdiagnosed issues, unwillingness to do simple testing leads to, of course, to much higher profits for this dealership. I have had Subaru for over a decade and really miss the professionalism of Prestige Subaru. Will travel outside of Asheville to get my next subaru. read more

What a great dealership! Our salesman, Austin Root, did an exceptional job before & after the sale. He took time to create a personalized video of the vehicle prior to us making a long drive to the dealership. He also knew the vehicle inside & out and he answered all of our questions. My wife and I both feel this was the best new car buying experience we ever had. We're happy with our new Outback and we're thoroughly impressed with this dealership. read more

Treated with respect, no high-pressure...and top-notch product knowledge. A sale was not possible this day, but we'll be back fir certain

Do NOT use this company for service. I brought my car in two years ago for an issue that wasn't properly fixed and now it needs 10K worth of work done. I won't ever buy another Subaru. read more

Love the service and love Subarus. Love the new place. We are a two Subaru family. However, at the moment, you are advertising on a Sinclair station which we are boycotting. Hope to see your continued advertising on the Greenville station only. read more

I've had my car serviced here twice now with no problems or issues with wait time or the service received.

I bought the platinum service plan. Every time I go in for service, I wait 2+ hours even for just an oil change. Since they moved to their new location, there is a push for me to get additional optional services that are not covered by my pricey platinum plan. Now, I am getting emails that some mysterious concern was identified the last time I was in for service (2 weeks ago) and need to come in for service again. Shady service department. Beware! read more

This dealership is the definition of a big corporation that hides behind policy instead of fixing obvious mistakes. I sold them my Bronco and they issued a check with only the numbers filled in, not the written amount. Wells Fargo rejected it and the Federal Reserve flagged the check. After two days of three-way calls with my bank, Wells Fargo clearly told them to stop payment and send an ACH or wire instead. They knew the situation and Leadership here is cold, rigid, and indifferent. They dragged me along for two days, even asked for my banking info, which made me think they'd finally do the right thing--then refused to take action. They have my car, I have no money, and their only "solution" is for me to return a bad check in person after I get back in the country in 10 days. This is my second major issue with Fred Anderson Automotive Group and I will never do business with them again. Stay far away. read more

I have been having my car serviced at Prestige for 4 years and always been satisfied. Of course one or twice I waited too long but I am glad to have, reliable, honest shop read more

Called for an appointment for our "free oil change" as part of the sales pitch when we bought the car. Gave the phone person our mileage and were told to come in at a certain day and time. When we arrived were told we needed the 30,000 mile maintenance to qualify for the free oil change. Since we had not been told beforehand and hadn't figured in a 3 1/2 hour wait, we tried to compromise and get the oil change then and schedule another time for the rest of the work. Were told the oil change would then be ~$90. The conversation deteriorated at that point with neither side willing to budge. Prestige Subaru is part of the Fred Anderson company of auto dealers. Apparently the party line is to bait and switch customers. Not telling you to not deal with them. however, be forewarned you too may be the victim of a similar bait and switch tactic, which is illegal in North Carolina. read more

Not a good experience here. They helped me get into a car over a year ago. Now they tell me me that car is worthless, after telling me that if I kept it for a year I could get into something better. Very disappointed with their service. read more

Do not buy a subaru, this is the second failing cvt i've owned and will be moving to a different manufacturer as they keep using failed technology. Screw you, subaru. read more

To say I hate the car buying process is an understatement. However Sean from the Sales team at this location turned my entire experience around and I would refer this man to the world. He was everything opposite from a known stereotype for salesman/used cars and more. His authenticity was refreshing. His desire to make sure we loved what we were seeing while also not pushing at all. He heard our requests and allowed us to do research and view more options. He did so with such confidence bc he knows in his heart he stands behind his skill set, vehicles and company- His energy almost provided a belief in such abundance that I felt NO PRESSURE at all. And at the end of the day, we wanted to make the best choice all around. Creating wins for all. Going with a salesman like Sean felt like going with someone you know and trust. I'm so grateful to be working with him. I don't think I've ever attached my name to a car place before and I really can't with integrity state about all of this dealership. I can however give Sean 5 stars for the professional he is. Ps he even he tons of candy to take a piece of while visiting ;). read more

Buying a car should be A fun and easy experience and Sean made my experience both! Our car was being totaled and Sean worked hard to find me a car that fit my needs in the fine frame I needed it. We had originally ordered a Forester Premium, but when it wasn't going to arrive on time Sean went to bat to get us a slightly preowned Forester Touring for almost the same price! Now we are pimped out with more features that's we could ever need! read more

I come here to serve my car. They are SO friendly, and so Fast. I feel really cared for and it does feel like family in there.

We have bought 2 Subaru Outbacks in the last 4 years and had all of the maintenance done by the service department at Prestige Subaru. We are extremely pleased with all of our experiences with Prestige Subaru. read more

Myself and my wife just recently bought two Subarus from Prestige throughout the last couple of months. They were by far the best dealership I have ever went through with purchasing a vehicle in the Asheville area. Never once pushy to sell us anything and worked very hard to get myself and my wife vehicles that fit in our budget. Thanks again, Austin and the rest of the team! read more

bought a 2020 subaru forester here.They seem to insist on sticking to the Subaru manual suggested maintenance schedule regardless of number of miles on vehicle. My vehicle barely has 51,000 miles on it but yesterday they tell me I need a 60,000 mile service that would cost almost 700 bucks.Apparently it is mileage or time,whatever comes first.Are they incapable of doing a check of fluids,belts,spark plugs,hoses,filters,etc. and evaluating what needs to be changed/serviced and only replacing what actually NEEDS to be done?Apparently you have to go along with this program to get a free oil change.Well spending 700 bucks to get a 90 buck oil change free is not a net gain.Better to pay for the oil change and have them give you their inspection check list.But NO-they send you a video of the inspection and apparently the customer is supposed to note from that what needs to be done.No.I am not going to sit down and make note from a video of what needs attention-that is their job.FFS read more

We were visiting in Cashiers from eastern Va. We had brake trouble with our Impreza. Being July 4th (5th) no garage in the area could schedule our car to be repaired We had to drive over an hour to Asheville after making an appointment to have the service done. Kelly was very helpful in getting our problem solved. Their waiting area was very comfortable. read more

Serivice was EXTREMLY rude to us upon calling about a used vehicle we bought recently from their dealership. I was so taken back by their attitude and negativity after having such a positive experience from them in sales. It seemed like their answer was come in pay and shut up. I highly doubt after this experience that I will ever refer Prestige or buy another Subaru from them. Very disappointed. read more

I scheduled service for my Subaru Forester and was told it could be 3 hours in duration. They told me my 10:15 appointment would be fine for it to be completed. Around 11:30 they informed me that it would take 3 hours and they didn't have the time that day. They suggested that I rent a car. The cost would be $340 and $165 an hour for labor. I will not utilize Prestige Subaru ever. read more

Jason managed to exceed all of my expectations related to the car-buying experience. From the moment we met, he was kind, thoughtful, and genuinely concerned about what was best for our family. Initially, he took the time to ask excellent questions that helped us identify a handful of cars most suitable for our needs. He also patiently explained the technological and safety features of each car on our list. Which certainly helped us avoid confusion later on. Jason's thoughtful yet light-hearted approach made the experience fun, enjoyable, and stress-free. He and his team made us feel like a part of the Subaru family. Never once did I feel pressured or coerced into a decision. And I can honestly say I've never been happier with a vehicle. From now on, Jason will be the first person I call for any car-related purchases or questions. If you want an honest, caring, and knowledgeable person assisting you with your next car purchase (Subaru or otherwise), I cannot recommend Jason and Prestige Subaru enough. read more

I wish I had never stepped foot in Prestige Subaru. Members of their service staff have been unable to make repairs on a car they sold (said car having promptly broken after leaving the lot), intentionally misleading and uncommunicative. They do not seem to communicate amongst each other even. It was a convenient location but go somewhere, anywhere, else should you need a new car, or to go an old car repaired, in East Asheville. read more

Just on a conveyor belt of sales. Great salesman talked me right into "a great deal" and was really reluctant to show me anything else, yes of course my fault too. NOT a GREAT deal!!!! And the second I paid in full all service was over!!!! Would not recommend lack of follow through of service and lack of presentation of options. In and out is what I got!!! For a bit too much $$$. read more

For service department - Made an appointment for tire rotation, oil change, and differential oil change. All of that can take about 1 hour give or take. I've been here for 2 hours and 15 minutes!! Feel like they spent more time recording a video to convince me to pay for more services than to get me in and out for what I made an appointment for. Not cool with waiting this long especially when I scheduled an appointment. read more

This was an amazing car buying experience and my wife couldn't be happier with her new Forester. From the first interaction I knew this was going to be a different kind of car buying process... and it was well worth the drive. Thank you Heath, Ryan, Jason and Justin. read more

My late father in law purchased a used car here. He passed away less than a year later. We went to see if they would buy back the car and even though it had not been driven much they offered less than 1/2 what he still owed on his loan. They not only put him in an upside down loan but at a grotesque interest rate (luckily he was able to refinance with his local credit unit shortly after purchasing it so, no, his credit wasn't the problem). Also he went to purchase a Subaru and the sales person pushed him on a Nissan Juke. Not a very practical car for an elderly person. They took advantage of an old man. This place will never get business from our family again. read more