Save yourself the time and do not use this place! I was…read moreinvolved in a hit and run and I took my vehicle there to get an estimate trying to not involve Insurance and the estimator, Doug, stopped the estimate at $7500 and told me the vehicle was totaled out they don't work on totals and recommended I file a claim with my insurance company. I filed a claim with my insurance company and they quoted me significantly less... $1300 after multiple phone calls trying to figure out what the heck the differences were I was told to bring the vehicle back in and the difference would then go to the insurance company, and if the vehicle was still totaled out, the insurance company would guide me on what to do and I would be able to take the vehicle back without being forced to repair it. The insurance company told me I could decline repairs! So I do that. I tell them at the drop off that I want the vehicle back and it does not have to be repaired, and I was then given an update after hours several days later that the vehicle was being repaired and not totaled out that the estimator gave me a different estimate saying that it had to be repaired and they technician did not think replacement was necessary. I never ever ever would've filed an insurance claim had this been the case because now I am not only out of pocket my deductible. I never the manager, Wes, to stop the repairs and give me my car back. He said I signed a paper saying it was to be repaired. My fault as I didn't read all of the fine lines and simply TRUSTED Doug and the business. I am out of pocket for multiple weeks rental since it was a hit-and-run rental reimbursement was not covered and the manager, Wes, continued to try and make me feel as if I was crazy. He told me that I was changing my story each time because I did not tell him from the beginning I couldn't afford the deductible where my personal finances didn't need to be discussed. Nor should that have mattered. I asked for him to speak with the estimator and get back with me and he never got back with me admitted that he didn't get back with me and then when I asked if he was willing to meet me halfway and take $250 off for the deductible, he insulted me by saying why would he do something like that because I signed a piece of paper even though he 100% knows that HIS estimator misquoted me. Wes was not willing to help the customer. He was willing to defend Doug the estimator who admitted he told me to file the insurance claim because the vehicle was going to be totaled out. Worst customer experience of my life. Spread the word these are not local people trying to help locals in this economy. They don't care about you at all.

The team at Joe Hudson's did a great job correcting the damage to the front end of my Santa Cruz…read more They were wonderful in communicating the process and kept me up to date on the repairs. The cost was on par with the estimate and in line with what others had suggested cost would be. Thanks and I do recommend this location if you need service or body shop work.

I've been here myself and had multiple family members take their vehicle and we were treated with…read moreanything but respect. STAY AWAY.

We had two cars at Moss at the same time several years ago before it was sold to the current owner…read more First our SUV was hit in the rear, and although there was no damage to the bumper cover (other than a small scratch which we covered with a decal) the hatch was damaged and the hatch's window was broken. We took it to Moss right away, and even though we were not yet customers, they placed the clear self-stick sheet over the hatch where the window was, to seal it up. When we took it in to replace the hatch, the folks at Moss were easy to work with and the job was well done. The tri color pearlesant white paint was matched perfectly, and they took care of every issue. I think Dennis was the tech and he really takes pride in his workmanship. A few weeks later, our other SUV was hit and we took it to Moss. The tech was also Dennis? And he was great to work with, as were all the other Moss folks. The paint job is perfect and I have no complaints. I have learned that Moss is now owned by a large company which owns many collision shops, and we can only hope that they employ the same quality folks who care about dealing with customers and doing an exceptional job on repairing cars.

Just had my windshield replaced. Great job, great price. Super nice people to deal with. My auto…read morebody shop recommended them. Now my husband is looking into getting his windshield replaced...[too much sandblasting over the years.]

From the owner: Auto Glass Auto Parts…read moreUsed Cars

These folks are super friendly and efficient. After a car accident I took my car in for an…read moreestimate. They were kind and helpful. (I was in tears from the trauma of the accident). They worked well with my insurance company. They finished the repair work ahead of the estimated time quote. My car is like new again!!! I highly recommend this business for car repairs. They're fair, honest, friendly, and professional. Their front office is furnished nicely...which was comforting. Didn't feel like I was in an auto repair shop. More "home-like". I especially appreciated the owner, Rodney, and Courtney (front office). This is a long-standing family business who treats you like family.

Very professional. They were able to fix some minor damage in very little time at No Charge!!read more

I can't say enough good things about this business. I was in an accident, took my car to the…read morecollision center my insurance recommended, and was provided with an estimate of approximately $8200.00. My insurance company then declared the car a total loss, even though the damage was repairable. I heard about Hedden's and took my car there instead. Not only did they fix it they brought it in for just $5000.00! The car looks great and I'm so thankful to have found such a helpful and hard-working garage. Mike went the extra mile to help me out by going with me to the original auto body shop to retrieve parts that they had "forgotten" to give me when I left their property. I highly recommend Hedden's and while I hope to not use them in the future, they will be the first place I go to if need any more body work done.

Although it took 5 months to get my car repaired it looks brand new. Very happy with the results…read more I emailed a couple of times asking about the delay with no response but I wasn't in a huge hurry so I didn't push it. If I had been in a rush I could have put pressure on these guys. The tow truck driver that towed me in told me I had picked the best & I believe he was correct!

Highly recommend Rickman's Paint and Body. They found the…read moreparts for my daughters quickly and had them on in a day. Great price and service!!! The couple who own the place are the nicest people and most helpful!!

I cannot recommend Rickman's Paint and Body enough…read more Ms. Jessica and Mr. Daniel are some of the kindest, most genuine people I've ever met. After my car was totaled and the other driver's insurance did the bare minimum, I was stuck. AAA Asheville recommended Rickman's, and I'm so thankful they did. The damage to my car was almost as much as I paid for it, and insurance barely lifted a finger. But Jessica and Daniel worked incredibly hard to get the cost way down--at their own expense and time spent--just to help me get back on the road. When I couldn't pay right away, they didn't pressure me. In fact, they offered to cover a large part of the cost themselves! I did pay them, but that offer alone showed me the kind of people they are. This is the most generous, honest, and compassionate business I've ever dealt with. If you're in a tough spot, or just want to be treated like a human being, go to Rickman's. They truly care.

Luke did a fantastic job: he updated me along the way, found a great price for tires needed and…read moredealt with my insurance company. He called me when he said he would, very friendly, knowlegeable and professional. Christine greeted me when I first arrived and I knew I was in the right place. She was so helpful and understanding. She also helped me with my rental car return. In the end my Subaru SUV looked great. What a super team, great job. These are the people you want working on your vehicle.

Just wanted to give a well deserved shoutout to Christine and Sierra I had a situation where an…read moreinsurance company was failing to properly communicate with me about the status of a vehicle that was sent to Caliber Colision for the initial adjustment and claims process. Both Christine and Sierra were extremely pleasant to speak with and more than happy to answer my questions on multiple occasions and provided any information that they could.

Used them to repair our CRV after reading excellent reviews and am glad we did. Very professional…read moreand reliable and did quality work. Excellent communication from start to finish and they handled dealing with our insurance company, making the process very easy for us. Highly recommend them!

We have spent thousands of dollars having our Mercedes wagon painted and repaired here. Without…read moreexception, we have been fully satisfied and pleased with the work done and the personal service we received. You may count on the company owner's honesty, skill, and determination to do an excellent job. Jim Bishop, Black Mountain, NC