I had a really great experience with Zen Windows! Jennifer was so friendly and easy to work with…read morefrom the very beginning. I really appreciated how open and honest she was throughout the entire process. There was never any pressure, which made the whole experience so much easier. The pricing was very competitive, and I was honestly surprised by how quickly everything came together. The installation team was great as well. Since my home has lead paint, I really appreciated the precautions they took during the installation to make sure everything was handled properly and safely. They also did a great job cleaning up afterward, which made a big difference. Overall, the whole process was smooth from start to finish, and I'm very happy with my new windows. I would definitely recommend Zen Windows to anyone looking for a company that is honest, professional, and genuinely cares about doing a great job!

Zen windows was a breath of fresh air from beginning to end. They did not hassle us when we reached…read moreout, were straightforward, fast, knowledgeable, and courteous. Their work reflects their commitment to excellence. We would definitely recommend them and will continue to use them in the future!!!

I had an amazing experience with American Dream Home Remodeling for our deck remodel in the…read moreRaintree neighborhood. From start to finish, communication was consistent, clear, and professional. Working directly with owner Ben Bellassai was truly a pleasure. He listened to exactly what I wanted for our deck, worked within our budget, and made the entire deck remodel process stress-free. The crew was fantastic, respectful, hardworking, and kept the project moving smoothly every day. Our new deck turned out even better than we expected, and the deck was completed earlier than planned, which was a huge bonus. If you are in Raintree or the Charlotte and surrounding area and looking for a company for a deck remodel, deck replacement, or custom deck project, I highly recommend American Dream Home Remodeling. The quality of the deck work, communication, pricing, and overall experience were all five star. We absolutely love our new deck!

I would give 0 rating if I could. So far I deleted reviews 2 times as after each review ADHR was…read morevery responsive but no communication after that. Now, I am writing review again because no updates or communication about next steps from them (and it's same thing everytime). I read all recent reviews (some of them very precise about delays). I just want to warn you guys who might get fooled by marketing tactics of American Dream Home Remodeling. I gave them one home improvement project last year. Please note, not to give them any money until they start actual work (or I would say until they finish work). If that's not possible, make sure you add clause for completion timeline and penalty for not delivering on time. Below are the timelines. - June-2025: Signed project - Dec-2025: started initial permit process - Jan-14--2026: started footer work, inspection was also done in next 2-3 days but then work stopped due to winter storm (which lasted just(10-15 days). Since then, all debris (you will see in photos) were in my patio for 2 months - Mar-6-2026: Filled footer with concrete - Mar-12-2026: I had to move debris to side of my house as I was expecting guest. - Mar-27-2026: scheduled 2nd inspection round with county but no one showed up and no updates since then. - Apr-04-2016: Finally debris were cleaned. Now I am waiting and waiting. No updates. There customer rep. always say one line "I will pass your message to the team" and after that no updates. It's been over 11 months now and I am still waiting to start building actual project. Initially visits were very good where they shown deep interest working with me and made impression that they are best in business (like saying top quality material, experienced contractors, etc.), but now I don't know when it will start and finish. EJ (CSO), Ryan (CMO): I am fed up with false promises. My main issue is you guys are not communicating and even communicate, you guys don't stick to your commitments. I had to reach out multiple times. My Son's birthday is in October and I am wondering if project is even going to start until then. I want my money back. Biggest regret of my life to go with ADHR. Local contractors are much faster and accountable. Since I gave this project, 3 other contractor's finished some other projects and this guys just did footer concrete. Also messed-up my backyard patio. Cracks at 2-3 places, dirt sports because of debris lying for 2 months.

I called looking for window repair but I couldn't even get a human. I just got passed around…read morebetween AI bots until one asked me for my zip code for a free estimate. Guess they price the service based on how affluent the neighborhood is.

From the owner: Eastover Windows, established in 2012, has emerged as Charlotte's premier window installation and…read morereplacement specialist, serving residential and commercial clients throughout the Carolinas. With a commitment to excellence and sustainable building practices, the company has transformed over 15,000 properties while maintaining an impressive 4.9-star customer satisfaction rating. "Our success stems from our unwavering dedication to quality materials and expert craftsmanship," states Kathleen Matthews, CEO of Eastover Windows. Specializing in energy-efficient window solutions, Eastover Windows offers an extensive portfolio of products, including double-hung, casement, and bay windows, all backed by industry-leading warranties. Their certified installation teams undergo rigorous training in the latest window technologies and installation techniques, ensuring every project meets the highest standards of quality and energy efficiency. Looking ahead, Eastover Windows is expanding its service area and introducing innovative smart window technologies to meet growing market demands. The company recently launched its exclusive EcoView line, featuring advanced thermal protection and UV filtering capabilities. With a strong focus on environmental responsibility and customer satisfaction, Eastover Windows continues to set new standards in the window installation industry across the Southeast.

We had our porch enclosed by CHI. From start to finish it was very smooth and looks fantastic…read more The crew kept our job site clean of debris daily we did have a small issue and it was taken care of asap and they kept us informed daily on the process. Thanks again CHI. We will be calling for windows in September.

From the owner: Beyond providing top-notch products and expert installation, we stand firmly behind our work with a…read morededicated Team and unwavering commitment to honoring warranty and guarantee promises gives our customers peace of mind, knowing that we’re here to support them every step of the way.

Steve and his T&C crew replaced my 2nd story picture window last week. They did a fantastic job…read more Steve was a pleasure to deal with from start to finish. He provided a very reasonable fixed price estimate and the communication from ordering to install was great.

From the owner: The owners of Town and Country Windows have been serving Charlotte and the surrounding communities…read morefor over 35 years. We have learned over those years that no matter which window you buy, if it isn't installed correctly and in a timely manner, you the customer are not going to be happy with your purchase, period. This is why we only use proven professionals to install your windows. Our crews have experienced every situation you can have with window replacement. That means they know what to do and they get it done . When you purchase windows from Town and Country Windows or if you have siding installed you can be sure that you have chosen the best products on the market and will have them installed by the best crews.

Absolutely amazing service! The quality of the windows is amazing and the end result is more than…read morewe expected! Our home has been transformed, and their quotation was over half what others estimated within the marketplace. You cannot beat their pricing quoted and billed, and the installation was seamless. So happy we chose Arc Energy!

One of the my best experiences as a homeowner has been working with Arc Energy Systems. They are…read morehonest, provide quality products, and are a joy to work with. Thanks Noah and Tonya and the installers!!

Update on my previous review. I had 3 Provia exterior doors installed along with a four-panel…read moresliding glass door. A significant purchase to upgrade my home. I choose to utilize their financing and pay the lump sum a year from now. From the moment I signed the contract it took two months for them to manufacture my order and install. It would have been longer if I would had created the opening for the sliding glass door. My friend who is having a similar project completed started his contract before me and until date has not has is sliding glass door installed just his door. I negotiated a price with the sales rep Corey who was knowledgeable and respectful. If you purchase from Marvin they have to be the ones to install, they claim it's for warranty purposes. However, if the installation (sliding glass door) would be in a place where there isn't an existing opening you can get your own GC to create an opening for installation. I highly recommend you go this route I was able to save 15k on the project. I dealt with Gabe the project manager who was first-class, responsive, and honest. It was a pleasure dealing with him. Marvin will subcontract out the installation. Paul the installer and his team were superb, they pay close attention to detail and are open to feedback, and if you don't like something they will redo it if it's within their power. The installation was scheduled for four days, however, it was completed in one day, and on the second day they came to touch things up. I was surprised by this rapid push but I gave them the benefit of the doubt. After the doors were installed two things were wrong. One, the locking mechanism for the sliding glass door which secures the top of one of the panels does not function. I was informed by Gabe that this is a manufacturing defect that has become a common problem. Two, on the exterior of my sliding glass door there is a threshold that needs to be installed which they didn't have in stock. I was told that the locking mechanism would take 2 months to order and install (although they are the manufacturer) and the wooden threshold would take a month. If you pay 30K for a project you would expect completion, especially considering that their products and installation are substantially marked up in pricing. I share my concerns and disappointment with the service manager (again 30K project). I communicate that the project is not complete and if I am being inconvenienced therefore financing of the project should not begin until completion and they should join me in my inconvenience. The response from the service manager was not to apologize, share empathy and or seek to come up with an amicable resolution. The response was to justify their installation so that they could get paid by the finance company. It feels like bad business to me. To Marvin completion of project is installation regardless of missing parts. Today, I received a call from the finance company so that Marvin can receive their payment for an incomplete project. In this process I learned that a General Contractor can go direct to the manufacturer in an effort to complete your project. The biggest benefit I found going through Marvin would be the zero percent and no payment for a year.

We were told that when they had finished installing our accordion doors the wall would be ready to…read morepaint. Instead, some of the drywall tape has not been mudded and the parts that are mudded are covered in large globs of mud. Our doors arrived with no hinges. After waiting for the hinges to come in, they installed the wrong trim. We have been waiting for 6 months for these doors and they are still not finished. We were given incorrect information by the sales rep and by the scheduler. A purchase this expensive should not come with all these problems. Never again!

I was pleasantly surprised by the low-pressure sales approach, which differed from other reviews…read moreI'd seen. The pre-installation process was straightforward and very helpful, giving me a clear understanding of what to expect. Unfortunately, installation day brought several complications. A team of three began installing 16 windows, but just 15 minutes in, one technician badly twisted an ankle and had to leave. The remaining two proceeded to remove all windows on a scorching 90+ degree day before starting replacements, turning my home into an uncomfortably hot and humid environment. While they finished the installation that day, it was an incredibly long shift, from just before 10 AM until 9 PM, requiring my continuous supervision. I noted that a drop cloth was only used for the very first window, which helped with the mess initially but wasn't continued. Another issue was the window color. I had specified a tan/wicker exterior with a white interior, but received entirely white windows. To avoid a 6-8 week delay and a $350 rescheduling fee, I accepted them. They do look good, and the white exterior matches my previous windows, so I'm not overly concerned about this. My primary outstanding concern is a gutter downspout that was removed during installation and never reinstalled. Despite multiple calls (three to the install team, two to the service team), I haven't received any communication or action to rectify this. This lack of follow-up so soon after installation makes me question the reliability of their warranty service.

We spent over $18,500 for new windows from this location, one significant window was installed…read moreincorrectly resulting in damage to the siding, insulation, creating mold and bug issues. They've ghosted/ignored all attempts of mine to have it fixed, despite all of their empty promises about warranties during the used car sales pitch. Stay far away from this company, I've recently contacted the BBB and after that will be a lawyer.