We recently hired 911 for the 3rd time onto a project at our home. It saddens me to feel it…read morenecessary rating them lower than usual based on my current experience. I truly believed I had found my go to company for emergency as well non-emergency needs.   Though the work itself was alright, the way the lackluster communication we experienced was disappointing to say the least. This was a surprising new experience through the company as the first couple emergency repair projects went smoothly. This time, for a construction job, many things went poorly. After lot of charged back and forth the issues were addressed and rectified but not in a professional manner. Pros : quality work for the most part, timely completion of the project, competitive rates.   Cons : Communication, professionalism, ambiguity. Anthony Michal spent very little time to come by and gather the scope of work. Every interaction with the company felt rushed. We did not think of it much at the time as we trusted them already through their previous work. 911 hired an independent contractor, Victor, to do the work requested. Upon initiation of the work, we realized there is a significant communication gap between what was agreed on v/s what was communicated. Anything we found missing from the quote was preliminarily assured to be included through text. However, Victor came and began his work with some scope missing. We had to rehash the scope over again and again, which should not be happening. There was never a 3-way discussion between Anthony, Victor, and us, preventing us all from being on the same page. Anthony did promptly reply to texts, however there was minimal presence past the estimating stage which left the project's streamlining sorely lacking.   The thing which bothered us the most was hounding us for payment from Day 1. Per California Law, we are expected to pay 10% deposit and settle the invoice upon completion. Them being a small company, we mutually agreed to make payments in phases. However despite this good faith showing, the way payment was demanded, we were treated as though we were in default for months and have been missing out on payments. There were miscommunications regarding the amount to send day over day on our end, but we did not appreciate the tone. We were told that the big boss is angry with us which is hilariously unprofessional. Nevertheless, the whole invoice was cleared at the end of the project.   I hope they take the communication part seriously as the work performed was good at the end of the day!

Been meaning to write this review for a long time, but you know, forgot. Luckily Yelp has a whole…read morelist of reviews I started but didn't finish! I typically do wait a little bit after service to write reviews, just in case something happens. And something that leads to me clicking extra hard on that 5th star... well, the owner reached out for a review, and reminded me once after and said he wouldn't pester me with it again. And sure enough he didn't. So that was cool. But to the real review.... my rental had some tenants who didn't report a leak for months apparently, since they were hiding a cat and didn't want me to come and fix things and see the cat. Long story short, I had to tear down 2 of the 4 walls of a bathroom and an entire wall of pantry cabinets in the kitchen on the other side of the bathroom. Mold was completely black! Needless to say, I really wanted to have this fixed ASAP! And of all the "911" or "emergency" or "fix it right away" type of remediation companies... they all did something similar except 911 Restoration. They all urgently booked a "free estimate", then take a day to send a quote. Then almost all were weeks out to schedule it except for two who can start "immediately". However, they would have to do all these "tests" to get started. 911 wasn't the cheapest, but their quoting agent was very nice, thorough, and most professional sounding. Like, he could've been a sales guy for jet engines not just another contractor. Felt very formal and courteous. In any case, when they say they can start right away, they did. Came out and started demoing the next day after I decided to go with them and sent them a deposit. And while they weren't the cheapest, they did do a bit more than the other guys (had them all itemize what they'd do) and for the common work, they were willing to price match it and did a discount on other areas where they could. They weren't too far off to begin with. Some folks tacked on contingency charges and it felt like hidden fees. 911's quote was straight forward. In the end, when you want something like this addressed, you want it done right. They not only did it right, but felt confident of their work and both the project manager and the workers were all courteous and professional. If there's a lesson to be learned....better declare that friggin cat. Kiss that deposit good bye! *sigh*

Dealing with water damage and mold is something that no one wants to go through, but I can't…read moreimagine having gone through it with anyone other than Hansel. He and his partner do all of the work themselves, so you know exactly who you're dealing with from start to finish. He took care of my home as if it was his own, and was responsive, transparent and communicative throughout the entire process. Having never gone through this before, it was important to me to have someone who I felt like I could trust and would give the information to me straight, and I found that in Hansel. Even when it became a larger project with more days than anticipated, they added on a 12 hour Saturday work day and put in all of the time it took to resolve the issue in my home. His prices were competitive, and he sent us a certificate of completion at the end.

Hansel Hernandez and his crew did a tear down of our existing patio. The very professional and…read morefriendly. They did a great job on the clean up. I highly recommend their services.

One of the best contractors I've hired. We had an unexpected leak that damaged our kitchen island,…read moreand he was professional from start to finish. He handled the remediation, demo, and even gave honest recommendations for other contractors when needed. If you want a clean job and no B.S., give him a call. I had several restoration companies and plumbers assess the damage, and he was by far the most knowledgeable and transparent. I'll definitely be reaching out to him for any future projects.

Eric and his team helped us with our water leak. He took the steps above and beyond by coordinating…read morewith the testing and abatement companies, as well as documentation to our insurance company. He answers calls over the weekends and Memorial Day. We really appreaciate him and his team.

The team did a great job and provided an honest top and bottom quote. If there's one complaint ~ I…read morewish they would've had a little more communication on the equipment pickup and arrival times instead of showing up unannounced. Also I had to use a different company for drywall, paint and baseboard which is normal since remediation companies doesn't handle repairs. But they said they were going to refer me since day one but it took about a week before they reached back out despite me asking on the daily for a repair quote. But nonetheless 5 stars for the main job well done!

Another gem from Eddy and 24/7 Restoration! During our struggle to sell our home and move from CA…read moreto CO, our AC condensation line became plugged and created moisture (as the movers were there) in a small area. The line was fixed immediately and, as usual, Eddy arrived the same day and began the drying process. Due to Eddy's quick work over 3 days, everything worked out perfectly. I'm writing this review from our new home in CO thanks to Eddy and 24/7 Restoration! You guys are the best!

Miren at All-Water Restoration was extremely helpful during his visit and very communicative during…read morethe whole process. After helping us unmount our dishwasher and checking multiple floors of our house, he determined the leak was actually very minor. Instead of trying to sell us on services we didn't need, Miren talked us through what we could do to take care of the issue on our own. If you are looking for honest, hard-working people to help you with water damage in your home, look no further!

In early 2023, we had a major water leak that ruined our kitchen floors, part of the cabinetry and…read morewalls that bordered our formal dining room and wet bar area. The entire space needed to be gutted down to the studs. Miren and his associate Mike project managed everything in meticulous detail, and working with subcontractors (flooring, electrical and plumbing) was easier than we anticipated. The only challenge (as these things go) was constant negotiation for fair compensation via our insurance company (another story entirely). Thank you, Miren!

Genuinely good guy in this otherwise very sketchy space…read more Everyone uses scare tactics to grab cash. He talks a lot about how mold is everywhere and grid to minimize because I think he's used to all the crazy worries we all have - so understand that's where he's coming from when he almost excessively tried to calm your fears. We had a substantial roof leak with mold in walls - all handled very well and professionally and nowhere nearly as expensive as it could have been. You won't regret calling him. Genuine good person. Hope he doesn't change.

after seeing john's response, i have to point out that it's strange he's accusing me (and others)…read moreof reviewing him without using his services, when he didn't actually give me (us) the opportunity to use them, instead shouting at us that we're foolish for even requesting them. also, i still don't know what IIRIC or whatever is. all i know is that it's strange that someone billing himself as an environmental tester berates potential customers for... requesting environmental testing. i mean, maybe others will have better luck with him, but this was my experience, and i think anyone can tell from my review history that i tend to rain praise upon businesses more often than not.

My experience with AssurePro was amazing!!! Benson was extremely gracious with helping me navigate…read morethis entire process. There was a leak upstairs which had then affected my bathroom and kitchen (mold and water damage) and I was frazzled. Benson was calm, professional, extremely knowledgeable and walked me through every step of the mold removal, mitigation and rebuild. The work was completed beautifully and I'm extremely satisfied and excited about the end result. No doubt I will be referring AssurePro to everyone and anyone I know as they are extremely good at what they do! Thanks AssurePro!

We had an incredible experience with this restoration company after discovering a slab leak in our…read morehome. From the moment we called, their response time was impressively quick. They understood the urgency of the situation and had a team out to assess the damage right away. David and his crew were professional, knowledgeable, and thorough throughout the entire process. They clearly explained what needed to be done, kept us informed every step of the way, and completed the repairs efficiently and with high-quality workmanship. You can truly tell they take pride in what they do. What really stood out was how much they helped us navigate the insurance process. Dealing with insurance can be overwhelming, but Natalie worked directly with our adjuster, provided all the necessary documentation, and made sure everything moved along smoothly. It took so much stress off our shoulders during an already stressful time. We are beyond grateful for their quick response, expertise, and support. I highly recommend them to anyone in need of restoration services!

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.