If I could give this place negative stars I would. The staff here is extremely rude. Not all, you occasionally come across some of the good staff. However, their are a lot of bad apples at this specific location. Personally, I love to be able to help others and I do not mind donating my plasma, but the staff here makes it so hard for me to want to come back. And let's not mention that I don't live very close. It is not like I am around the block. I take the time out of my day to take a drive to help others and I don't get treated very well. && it feels like if it is to busy or you upset them you are "not able" to donate. If the staff here dislikes their job so bad maybe they should get a job where they don't have to work with people. read more

They offer big payments at first and treat you like a king initially. THEN once they get you hooked on the $ they treat you like dirt. You make an appointment for a specific time and it's customary that you THEN have to wait outside for up to 40 minutes! The lines are ridiculously long as they are completely understaffed. If you try taking advantage of coupon codes, they often don't put them in, and they will not make it retroactive to the donation you just gave! Make sure to verify the code was applied to your account BEFORE the blood draw starts, trust me! THEY *ALWAYS* OVERBOOK APPOINTMENTS AND YOU WILL NORMALLY SPEND UP TO 2 HOURS THERE! Most of the staff is rude and couldn't care less about being there. If you try complaining, "Cindy" will respond by telling you that you are wrong and how great the place is. Avoid this place like the plague! read more

I was there last night. They currently make you schedule an appointment. I have no idea why. They are constantly overbooked. From entering for my 2:30 appt., it was 45 minutes before I had a bed, and another 30 before I was even stuck. Their plasma machine was constantly stopping, making me wait even longer for it to be constantly reset. It took me a total of 3 hours, before finally leaving. In addition, the supervisor couldn't understand why I was upset seeing people, that were behind me in line, getting stuck before me. When I left, the line was then twice as long. read more

When you go, ask for Michael (the phlebotomist who sticks you). He does a great job and I only trust him when it comes to sticks

EXTREMELY clean, sterile lab where the staff is friendly, informative and genuinely concerned with you having a pleasant experience during your plasma donation. Free Wi-Fi and on-site supervised child care are above and beyond for this type of place. Folks from all walks of life come here to donate and their parking lot is bright and spacious. Appointments are recommended as lines can get pretty long during peak hours. read more

I was recently diagnosed with COVID-19, so I decided to go to Biolife to donate my plasma with antibodies in them. After my second visit, I noticed that they had my payments incorrect and were charging me much, much less then they had originally promised. After calling and confronting them about this, they locked my account for 20 days because they were testing to see if my plasma was viable to send out. After a few weeks without being able to donate, I received a letter in the mail stating that I cannot donate anymore, because they detected Hepatitis C. As anyone else would, I was worried about my diagnosis and if I had given it to anyone. The next day, I went to my primary care doctor to get retested and continue to start the treatment. However, my results came back negative. I called Biolife back asking if I could donate again since I was officially declared that I didn't have Hepatitis C by my doctor. They told me that I could not since they base it on their own response. This was confusing to me though, because the nurse explained that I should not trust Biolife's diagnosis and the doctor's test trumps their own. I am very frustrated and disgusted that I was given word that I have a viral infected, nevertheless, being told though the mail. read more

I am a frequent donor here and have been for months. I always thought it was disgusting that from the beginning the people at the front desk pricking fingers were wearing their gloves for 10+ patients never to be seen changing them and then going back seeing the people actually dealing with the needles not changing their gloves going from person to person to person sticking needles in their arms with dirty gloves on and not only that, cleaning chairs and equipment inbetween too (again with the same gloves on) Now I'm a phlebotomist and anywhere I work I have to not only change my gloves, but hand sanitize twice in between patients. So why are you special? I went in last week and had to ask 3 people to change their gloves before they touched me. And now there's a pandemic and they're still not changing gloves between patients. Unless you want to catch the virus I wouldn't go here. read more

Terrible service! Don't go there! Go to octapharma or CSL plasma. I went through the entire registration process, passed everything to donate, and was told I had a slight scent of Marijuana and could not donate because of it. I HAVE NOT SMOKED FOR WEEKS, AND I WAS NOT HIGH. Octapharma and CSL has never turned me away. Always been a safe place to donate. Biolife Plasma should not be on your option list! They are rude, and unprofessional. read more

Word of caution to potential donors. I saw the generous allowance for donating and set up an appointment to check it out for myself. For first tine donors there is an extensive (and lengthy) screening process. Between the lines and computer quiz screen freezing repeatedly I finally got to the (nurse?) after about two hours. Because I have arthritis I cannot donate she tells me. Seriously? I just answered about fifty questions about various medical ailments that would stop me from donating (Aids etc). How about a posting a list of ailments and medications that are a "no" BEFORE PEOPLE WASTE HOURS OF THEIR TIME? Better yet, what happens to the electronic fingerprint and blood sample I had to give before being allowed to see the nurse? I told several friends about BioLife and they all told me they'd never do it as they suspect they also collect your DNA etc I blew that off as conspiracy thinking. Now after today they may be on to something. When something sounds too good to be true..... Avoid. "Phishy" business. read more

I've tried to call this location 20 times today, and not once was the phone answered. I heard someone pick up the phone then put it down once just to send me to voicemail. Worse customer service ever. read more

New wait donor time 3 to 4 hours. Current donor wait time 3 to 4 hours. You see less nurses have less stuff to do but you are guaranteed to wait 3 to 4 hours for this location to get you threw the process. Do not fall for the it's only the first time no it's everytime you go in. Most of the staff are lazy and slow. It's clearly obvious that the staff is not bothered by the long lines and have no eagerness in picking up the pace. I understand taking your time to do it right but they stand around talking or are just plain moving like a turtle to get things done. The place only ever has four sections open they never have the whole place open like the should and could do. Your wait will goes as follows should you choose this location. 20 to 30 minutes for vitals. 30 to 1 hr for bed 20 to 40 minutes to be hooked up to machine 30 to 50 minutes to donate plasma(that's more on you though based on the water you drink. Peter is amazing he's constantly trying to speed things along and works hard sometimes to the point you see the sweat rolling off him. The others could learn and thing or 2 from him bet if they did what he does the wait times would fall drastically. There Is no eagerness or willingness from the staff. You can tell it bothers them to be there. You have 2 long lines in an already tight building with Corona virus flu and other things running crazy. They literally took down a donating section so they could make an area to line people up in line make it make sense. Csl in Joliet tho go see them they know how to run a place. As soon as my wait period is over I will be going to csl after years of donating with biolife 4 hours to donate for 20 to 40 bucks just isn't worth it. Csl 50 and done under 2. Well with the bonus it will be 100 each and done in under 2. Wish they had the old staff they knew how to run the place w.e happend to them. This new thing and situation you got going on just simply put is frustrating and makes absolutely no sense. read more

Their website and center says they accept walk ins but they sometimes randomly demand appointments with a 5 minute window. When asking to speak to a manager I was told she was busy and she'll call me later, and she never did. It's clear they started heavily prioritizing new donors over returning donors. read more

I have been coming regularly to Biolife Plasma. Today I went in, got tested and told what section to go to.. They sent me to a section that wasn't set up. I kept waiting and waiting. Then people after me were getting seated and taken care of. WTF! My time is important too. When I complained, they just acted stupid to me. I think it was because the last time I was there a lady named Shoban waited on me. And something fell on the floor and she had to redo the machine with new tubing. She was pissed. I could tell. She whispered something to another employee. Also, that night when I was finished they left me on the machine a long time before they disconnected it. Like it was my fault the stuff fell off the bed! I guess they were trying to punish me or something. Oh well. They sure did make me feel like shit. You know the old saying "no good deed goes unpunished ". Also, Shoban poked me Very hard with the needle, unnecessarily, and it left a Big bruise. She is Very unprofessional in Every way. I also really needed the payment. It should come out of Shobans check! Serve her right for treating a client like she did me. I'm one of the reasons she has employment there. read more

Went here today for a first time donation. When I had been checking medical qualifications when deciding to donate or not, I didn't see a problem. After I was there for two long hours, all of a sudden a certain medical condition disqualifies me. I was told in no uncertain terms than anyone with any type of this medical condition is automatically disqualified from donating. Not just depending on the type or seriousness of the condition like I read on the site. I was fuming when I left there!! But I couldn't get angry at the people that work there, just the ones that put the info on the site!! read more

I went to the office to register and was told they would be right with me. 3 other people were registered that came In after me. I kept telling them I was next. They kept saying we will be right with you. I waited 50 minutes for assistance. I think that's long enough to wait so I left. My experience with customer service sucked. read more

Bolingbrook location - Awful. They overschedule. Your 1 hour process is likely to turn into a 3 hour process. Most of it waiting just to get in a chair. They also lie their butts off. I went in for a great promo they were running and was told that I needed a new physical before I could donate. I still had 4 months left in my year before I needed one. They said well it's been 6 months since you've donated so you need a new one. I asked them to please pull up the last time I had been in which was LESS THAN 6 MONTHS AGO. And they said well, close enough, take a physical. I said I have to get to work I only have time to donate, and it has NOT been 6 months. They would not let me donate and I had to walk out and leave. I had been in on 11/6, and went in 4/22. Every time I go to this place I feel like I have to end up standing up for myself and arguing for myself because they try to scam you out of something you are owed one way or another. Will never go back. read more

Every week it just gets worst with the waiting time I'm here for at least 2 1/2 hours I mean for 20 for the first its kinda uncomfortable to wait so long standing for an hour in line 2 sections open and people just moving slow it's like cmon now we have things to do I work in less then an hour and am still waiting this opening new locations is Messi up Bolingbrook location I did get why they hire all the trainers and waste our time while they learn read more

The Bolingbrook location is awesome. I've been going to the location for several months. Everyone is friendly and attentive. The process is quick and the entire staff is great. I especially want to recognize Sydney who from day one has been a joy to meet an is an excellent member of the team. read more

I went for a first time donation and I thought the place was nice and clean. Very big and everything is new looking. The staff was friendly and took good care of me. It was my first time donating and took close to 3 hours. I was glad though they have on-site daycare otherwise I wouldn't have been able to come. read more

The only positive thing I can say about this place is the employees were nice when I was there donating. After I donated, I called them to let them know I would not be back after experiencing some unexpected side effects after the donation and asked to be removed from their lists and not to be contacted in the future. After that initial call I made to them, I have received 3 more calls each time asking me to come back in to make another donation. Each time the person told me there was no record of this information in my profile. In my opinion this place is not worth going to because of the amount of harassing phone calls you continually get after the fact. read more