I've been donating for several months. The wait has gotten progressively longer. It used to take 45 minutes for the entire donation but the longest was 2 hours. A couple of weeks ago, I was told I needed to give a blood sample which I did. Then I received a letter from Biolife stating I could not donate because I had a STD. I called to get more information and was told they could not discuss my results over the phone. I went to the health department and took another blood test. Turns out the first test was a false positive. I never had the STD. Then I got a call from Biolife stating that I could donate again. The whole experience was unpleasant and stressful. read more

The staff that got my information was extremely rude and needs to work on how to be mindful and have a personality. They were not helpful at all. They do not care. I will not refer anyone to this place, not worth it! read more

This will be my third donation. The last one was not the best but this time was great. Fast to get in even though the center was super busy. Very professional and friendly staff. Most of the chairs were full but the staff continued to be efficient. I'll definitely keep going back to this location. Andddd...don't listen to the bad reviews. I understand that all businesses have new and inexperienced employees so I have patience even with this endeavor. Beside the fact they do pay well for waiting and sitting. Just take your phone or a book. read more

Just got to my appointment at 1:15. The lady that got my information was extremely rude and needs to go flip burgers. Fast forward to assistant manager that has no personality, tried to be nice and asked how day was while looking at the blood spatter on his lab coat, it's going was the response. The place overall felt dirty and the workers all clearly need new jobs. I will not refer anyone to this place, not worth it! read more

BioLife Plasma Services - Rude person - Blood & Plasma Donation Centers Near Me - Savannah, Georgia

Clean area, friendly staff. Would have been nice to know that having a sleeve tattoo would disqualify me from donating before I spent 2 1/2 hours going through their physical process. Not a new tattoo either, just use the other arm? read more

I go give plasma about 1x a week staff is kind. Buildings clean! I haven't had any issues as far as this building or business traffic in the mornings is rough in the area . read more

This is a great BioLife location with a great staff. Dakota is a good technician who goes above and beyond for donators. The nurses on staff are always readily available for questions too. read more

This isn't the first time Im treated poorly. I like to help out, but I rather donate else where as I usually have in the past. Biolife in Savannah needs to retrain their staff on how to properly talk to clients. Most of their staff have attitudes, they talk about other clients inappropriately, get upset when you ask questions, and expect you to know exactly what to do once you get there as a new donor. They have a process and I respect that, ( as Im a veteran I'm all about structure) but theres lots of instructions that take time, at the beginning and as a first time donor, can be confusing. I wasn't donating for the money, im donating to help those I can how I possibly can. Today was one of those days again, and I was rudely spoken to treated unfairly with no regards to others there at the facility and no regards to my husband and I. (To be clear this was at the front counter while being finger printed, not inside where you actually donate). In the past I have observed not only during my session but other clients as well, the staff start to have conversations after they take of the red pin to insert the needle, which should be done immediately after they unpin. All the times I've gone they have bruised me. I'm a lefty and have great veins I don't understand the issue here vs other places. On one occasion, the bed where we lay to donate, was wet so I asked them to please clean it or dry it off & the response was "it's clean sit down" . I wasn't going to sit down on a wet bed. Well, (staff) she got an attitude about it. I hate having to write this for it's the second day of the new year. However this must be said. Today the lady at the counter, yells over a client she was attending (taking their vitals), yelling- "sir sir sir sir" ( I'm not a sir) so I didn't think she was referring to me, apparently she was yelling at my husband because he was there with me, wanting to know the process and the name of the anticoagulant. She began to yell, "he can't be there" In this case she could've stopped what she was doing, walked over and told us but instead she's yelling at 9 AM, to 2 grown adults and clients of that center. She continued to yell at us and embarrassed us now everyone staring, ... I sure wasn't having any part of this display. My husband immediately said sorry as he just walked out humiliated by this woman. I sure didn't like it and so I voiced it, I'm sorry for yelling back I could've handled this better-but this is not the way to talk to clients; see the problem here is that they are aware that people might be needing the extra cash, so they feel entitled to talk down to people. In my case it's not I'm a veteran and my husband is active duty I do not do this for any other reason but to help. And it's not just this one person it's few other staff members that feel entitled to treat you as they wish with no regards to your culture, or feelings in general. We are in there for an hour and sometimes more giving blood. We're not donating toys or clothes, this is very intimate and I feel that they should consider that if it weren't for us they wouldn't have jobs and those ppl we want to help can't get the help. I don't smoke, drink, nor do drugs and that's safe blood that can be used immediately. NO WHERE in their policy does it state that my husband cannot be there. (not an underage child), it's how they felt throughout COVID for safety however things have changed now. They stated "he might coerce you" well those are thoughts not policies!!! We now have asked to see in writing in a policy hand book where he can not be there even if for support, and they can't provide it. I'm sure tomorrow they will have a sign up "one person at a time, at the counter" still doesn't make it a policy, it's not Biolife nor the FDA policy, however they have made it impossible at this point to donate and quite frankly I feel this is discrimination. I just want you all to know that their best interest is not YOU. God speed! read more

Great experience with staff and technicians. I usually go in the morning and it is always an easy process. Staff and technicians are very helpful when an issue arises. I deal mostly with Dakota, and she is always pleasant for 6:00 in the morning and very professional. read more

clean facility & not a bad experience or anything against the staff. would urge BioLife in general to label tattoo/tattoo ink on the area for Venipuncture being a disqualification especially if you are becoming a new donor. Have never had an issue & was a frequent donor at a different company but it is BioLife specific requirement which should be listed explicitly somewhere on the website or in the section regarding tattoos; It isn't listed anywhere & if it was, it could've saved everyone some time. read more

This location reported false medical history which prohibited me from making donations at a new location until I fix their mistake in my records. I don't recommend them at all. read more

They have new policies where you cannot check in until 10 minutes before your appointment and if you are more than 10 minutes late you have to reschedule. I was 12 minutes late to my recent appointment. They wanted me to reschedule for an hour later. Me being late was my fault, however I would have waited to get a bed for at least an hour usually more like an hour and a half. Then even when you get a bed you wait at least 20 minutes to be hooked up. I find it ridiculous that I was given a hard time about being 2 minutes past the cut off but then they wanna make you wait 2 hours before donating. Donation will take 3 hours of your day, be prepared for that. They are obviously short staffed and some of the technicians are not very good at finding a vein. And heaven forbid do NOT be more than 10 minutes late but then go ahead and wait 2 hours to donate read more

This place has always been slow but now, slow and they've made new rules. The lady mentoring at the front desk is very rude

This place is a joke they will get your file mixed up with someone else's and it stops you from donating plus they have some rude staff

I would give the establishment no stars if I could. The moment I walked in the lady at the front desk had a attitude. She explained I could not have my ten year old with me. But in the rudest way possible, I could have and would have made another appointment to come without him. But it will be a cold day before I give BioLife my plasma after dealing with her. I wish I had gotten her name but of course with her attitude she didn't greet me or even say hello. Just started off with her rudeness. The website didn't specifically say no one but the patient could come. I can't believe I was treated so rudely within the less than 2 mins I was in the door. She could have offered to reschedule me. read more

ATTENTION! They switched the debit card policy (and conveniently didn't mention it) so the ATMs are now deducting a FEE every time you make a withdrawal. A FEE for you having the pleasure of deducting YOUR money! Also, it does not show up on the App withdrawal history (so you'll be more likely to overlook it). Prepare to get ripped off, and in fact, you have probably ALREADY been ripped off in your last few withdrawls! read more

I'm super unhappy with the experience I had here. I showed up to support my boyfriend, who was donating plasma for the first time. After about 45 mins. of being stared at by the nurses, I was told there was no waiting area, and that id have to leave. There's a waiting and play area for kids, but I was told to "wait outside"- mind you, it's 40 degrees currently and donating takes 3 hours here, apparently. There were 30 open seats, but they kicked a young woman out into the dark and cold. Unacceptable. read more

Almost died when the technician handling a swap-over when the current machine broke(?) Connected me to a saline bag FULL OF AIR BUBBLES. Had to manually clamp down to prevent them entering my arm. Not just one or two, lots, deadly amounts. She stared like there wasn't a problem. This was after 3 of them stood around me looking concerned after the machine acted up (they never did say what was really going on) and the lady they assigned to put this change over saline bag on me could not complete this task without instructions from another, who had to take over when she still could not do it. But that clearly wasn't enough, because there was still the air problem. The front staff is also rude and slow with their work, it feels like you are a burden to them that they begrudgingly deal with. The building itself is clean and well lit. if they ever had better staff who knew what they were doing, I would love to keep donating, but your life is worth more than a few bucks- don't risk it. read more

Great place & love the staff. Every one has a good personality everytime I come through the door !

If I could rate this place 0 starts I definitely would. This place just is a bad place to get anything done at. I'm not sure what the issue is to why it takes so long. Even just the physical. read more

I am not happy about the appointments. It takes hours to get in and you have to wait outside. Why is the security guard indoor?? Should not be outside where everyone is having to wait to go in.... I do like the people in the back. It just the customer service side of it. The waiting read more

This place is just TERRIBLE. Terrible staff and disorganized. I donate plasma in WI and decided to donate while here for vacation. The lady who greeted me at the door was very rude. She questioned where I was from multiple times. There no urgency here with the staff, they drag there feet and walk around. There was a man next to me who had a reaction and it took the tech's several minutes to realize, as the man was very pale and sweating. The lady hooking me up to the machines sang the whole time while inserting the needle. Not professional what so ever. Would HIGHLY not recommend! read more

Still in complete shock, I've met such rude and unprofessional "people" in my life. They walk around in their lab coats thinking they are doctors. This isn't Grey's anatomy. If they are in such dire need of plasma, then they should be more polite to the people that want to donate. I won't be back. read more

I am very frustrated with this place. When I first started donating at the center over a year ago I mentioned I had 4 tattoos in total. The physician NEVER looked to see where they were. When it came to signing the papers she never read back what she wrote down and had me sign it. Well when it came time to do my physical again I was deferred because they only had three of my tattoos listed. When I told them that I stated I had 4 from the beginning he's was like well we can't let you donate until this investigated. Well when I CALLED back to find out what was going on because it had been 3 weeks and no communication they said I had been permanently deferred. The person I spoke to said and I quote " Well you signed off stating it was true and that makes it your fault". The thing is she never read to me what I was signing she could see it I couldn't. Now they won't go in and fix THEIR mistake which is screwed up! It definitely seems like these people here are only worried about themselves and not the donors! There are several ladies there and a few gentleman that are super rude and have nasty attitudes. I just want to give everyone a heads up so they don't have the same situation I did. read more