I have a good experience every time here but today. The little lady in the front needs to not be…read morethere. I'm not trying to be rude she's slow. And it wasn't like she takes her time slow and does it right she's slow and messed up on all my vital check. It wasn't crazy that it took 10 minutes plus to get my vital done. I feel like a complainer but for me to get on an app and say something says a lot.

honestly... They staff their employees late they have staff meetings on donors time... They say…read moreopen at 7bam I get here and the doors are closed like always screwing their donors over and they pay like shit this place won't open till 9 am... They took away donor statuses and the points system and still pay like crap.

The nurse gave me a hematoma, and they originally only paid me 20 dollars. I brought this to the…read moreattention of the nurse on duty, and he assured me the remaining 60 would be sent to my account that day, but only 20 additional dollars were uploaded to my account. I should also mention that it's their policy that if they prick you, they pay you. So, I called, explained the situation, and the supervisor was very rude and argued with me, saying since I wouldn't go to my other arm, that was all the money I would receive. I explained to her that I wasn't in the condition to move to my other arm. I was visibly sweaty and extra sensitive to the lights in the room. On top of that, the blood was filling up where they stuck the needle under my skin, making a bubble, and I was in pain. After explaining this to her, she wouldn't budge, so I asked to talk to another supervisor. She huffed, then agreed, but forgot to mute me and told them I was yelling at her, to which I replied, "Yelling is a very strong word." She then muted me, and all they did was add an additional 20 dollars, making the total I received 60. I'm so annoyed that I didn't even call back, but I will more than likely never go back and will most definitely not recommend this place to friends. It's not worth dealing with the rude staff, and for people working in healthcare, they sure are bad at helping people and sticking needles.

Want to speak to a representative but no one will answer my calls or return my callsread more

Nice, clean, and spacious blood donation center. You can make appts and do paperwork ahead of time…read moreonline. They usually have some sort of free gift when you donate. All the staff was nice and thorough especially the lady who checked me in. Overall , I was there for about 45 min including wait, checkin, and donation.

Gotta give this 5stars for helping people in need of blood n plasma. I gave blood here a few weeks…read moreback, it was very easy and not painful at all. Took about 45 mins from start to finish. The ladies were very sweet n very helpful being a first timer here. If you have time please donate your blood!!!

I've been dealing with this chapter of the Red Cross recently and am impressed. Friendly, helpful…read morestaff who want what is best for the community. I like knowing they are my neighbors.

With the new interior design, lighting and quick and easy check-in, this has become a up-to-date…read moreplasma donation center. Friendly staff who are knowledgeable and efficient you are sure to be in and out very expeditiously. I recommend checking the peak hours online before coming in as you may experience long wait times at certain times and days. I wish they would return to playing games on the donor floor for prizes. With the opening of the newly renovated center most, if not all, donors are eligible for new donor fees, so that was an unexpected surprise. Most of the same old crew are there still so you are sure to see some familiar faces that you can trust to stick you. Very well managed and supervised. Office staff is very organized and knowledgeable also and are happy to answer all your questions. Be patient during peak hours.

From the owner: At KEDPLASMA Hot Springs, we play a crucial role in saving lives through plasma donation. Our…read morespecialized center focuses on the collection and procurement of high-quality plasma, which is then processed into life-saving therapies. Join us in making a significant impact on patients in need. Come donate today and be a part of this life-changing journey! BPL Plasma is now part of KEDPLASMA, a Kedrion Biopharma company.