We have found the team to be caring, clear and flexible. They understand that this is not an…read moreexperience we look forward to and make it as comfortable as possible,

I've been waiting for seven days for an MRI confirming that my L2-L3 spinal disk is broken. I wake…read moreup every day in excruciating pain and take pills over the course of the day that barely make a dent in the pain. I cry all morning and wish for death some days, like today. I have been trying to find out why it is taking an entire week to read an MRI, so I called AMI and explained my situation. I had been weeping continuously all morning from the pain and I was at my wits end. I still am. The first woman I spoke to was kind and caring and she gave me hope. But then I spoke to her supervisor who was more interested in blame-shifting than showing even a crumb of understanding or empathy or offering to help in any way. It was really sad to see. The US healthcare system is a devastating landmine field of red tape bureaucracy made possible by a lot of people who don't seem to care about anyone other than themselves. I fear we are doomed medically speaking here in the US at this point.

I was very pleased with the office, my doctor and the support staff. Dr. Garwood was very thorough…read moreand listened to each answer. She explained everything in detail including several treatment options. She explained pros and cons and we decided on a plan together. I wasn't sure what to expect but was very pleased with the information received.

Lincoln is so fortunate to have smart, caring providers of often frustrating, complicated disease…read moreprocesses. I would not go anywhere else for my care and would recommend this clinic to friends and family.

Office staff is amazing…read more After visiting several times with scalp issues. My beautician knew more. Started using a shampoo and conditioner she recommended and my scalp healed. So 3 times to see Heibel or staff was a total fail. Would not recommend.

Dr. Heibel, Nick, Jessy and all the rest of the staff are thorough, communicative, caring,…read morefriendly, prompt, and accommodating of schedules. So glad my and I go there!

The Doctor I saw was condescending and dismissive. 1 won't go back there for anything.read more

I have always had good experiences with Andrea. However, when I called and spoke to a nurse recents…read moreabout an issue I was having the nurse was very condescending and almost rude. I will continue to come to the clinic for Andrea

I am appalled by the customer service at Gateway Dermatology. Christine Trombino made a mistake and…read moreinstead of owning up to it or attempting to rectify the situation she stated "If you are unhappy with the care here you are more than welcome to go somewhere else." The treatment I was needing is not easily transferable. Never have I ever imagined saying something like this to a patient. I was charged for an office visit that I did not need and forced to wait an extra month for treatment due to their negligence. I spoke with Mary the office manager and she refused to take the necessary steps to correct the mistake. I will not be going back to this office. If you are considering becoming a patient I would highly recommended finding somewhere else.

They refused to see me due to the fact I had a problem seeing their sign and drove by and I was 10…read moreminutes late. There was no one in the waiting room and it was close to their lunch hour. I begged to see the doctor, said I would be happy to wait but they refused me medical treatment. The main receptionist is very kind but the girl who checks you out and collects your money got up and slammed the glass window on me! I wanted 5 minutes of the doctors time but no go. Disgraceful! Then I get a letter from Dr. Verrall telling me they are discharging me as a patient due to MY rude behavior. Of course I had no intention of going back there. They do not care about their patients. 10 minute appointments. Dr. Pollinger never even took the time to look at my body which has severe psoriasis. This place is a disgrace to the medical field!

I just moved to Lincoln and am so thrilled that my insurance led me to Family Health & Wellness!…read moreEveryone in the office was super friendly. And PA Kelli Kodad is nothing short of awesome! I had the most thorough visit and never once felt like I was just another patient on their schedule. I highly recommend this practice!

I am very disappointed in the Family Health and Wellness office. I have been a patient there for…read moremany years. My employer had changed our insurance provider so after I went for my yearly physical, I received an out of network bill. My yearly physicals have always been 100 percent covered, so this was unexpected. I was very disappointed that no one in the office informed me that my new insurance would now be out of network when I made my appointment or when I checked in. If I would have known, I would have chosen a different providers office. I also work in healthcare and our office ALWAYS checks patient insurance at the time the appointment is made so there are no surprises. The office manager at Family Health and Wellness was not willing to work with me on my charge unless I was a cash patient at the time of check in and I am told I must pay the full amount. Needless to say, I will not be returning to this office again! Poor patient customer service.

I called there because I worked with them and their residents when I was a Hospice social worker…read morefor a hospital in Lincoln, NE. Because that previous experience is so much fun and interesting working with great staff and wonderful residents, I thought volunteering there would be the perfect place. I called the office and spoke with a woman. I told her what I wanted to do but she was very rude. She transferred the call to another person. The next woman was just as rude as the previous one. I decided not to volunteer with Eastmont. I didn't want to surround myself with rude and grumpy staff. I did get a call from upper management. She was very kind. I appreciated her apologizing for her rude employees. Eastmont gives great care to its residents. I hope that never changes. Since renovating their facility/home, it is a beautiful and comfortable environment. I gave them a lower review so they will learn to hold people accountable. I believe everyone should be treated with kindness and being polite.

Our mother was at Eastmont, recently, for over six months. The best thing was the experiences…read moreprovided by Carol every day during the week! Mom played Bingo and won snacks, watched movies, was involved in Tasty Tuesday, participated in wonderful craft projects and there was also a a variety of entertainment brought in for the residents. Carol was a very caring person who made the residents feel special with every interaction. Sadly, Carol is leaving Eastmont May 2024 (budget cuts?). Eastmont will not be the same without Carol!

Awkward location. Not enough parking. Walk into the lobby and waiting seats are 3 feet away from…read morethe receptionist. Apparently they forgot about HIPPA requirements for patients. To get there, you have to drive around the Amigos Mexican restaurant parking to get to a very narrow parking area. On the back of the building is HOME realty. It will be fun when there is snow piled everywhere. My PCP transferred to this facility after several years of being affiliated with another health system at a different location. I'm seriously questioning who selected this location and did the physical layout. The exam room, at least the one I'm was in was 10x10 feet with sliding doors. Furniture looks like an IKEA tiny house design. Don't get me wrong. I have nothing bad to say about my PCP or His PA. It's the building/facility that is my issue. I'll give it a couple of visits before I decide to jump ship and switch doctors.

The new location wasn't amazing at first but they have made improvements and now is up to standard…read more They have since put in new furniture that changed the ambience from sterile clinic to a homey, comfortable family sitting area. The receptionist is as far away as many other doctors office I have been to so I don't think there is a HIPPA concern. The actual patient rooms are great. There's really nothing wrong with their physical location other than it's hard to find the first time you go. As Keith in the previous review stated, it's behind amigos and a reality office and doesn't immediately stand out. Parking is fine for the small location though. I've never had issues finding parking for my visits. The reason to go to Northpoint Family medicine doesn't really have anything to do with the setting though. This clinic is operated by Byran and is a great boon for our community. The doctors I've seen there are honest, caring, and go above and beyond the call of duty. Gab in particular is amazing. The staff is accommodating, professional, and pleasant. This is in great contrast to the last place my PCP was at (Autumn Ridge ran by CHI) which seem micromanage the doctor-patient relationships to increase profitability. I am appreciative of this new location most because it is away from the previous management which made life difficult for both the doctors and the people they serve. 5 stars! 100% would recommend family to see them.