I am writing to share my horrendous experience with Beauty Rewind. In January, I had a lip filler…read moreprocedure with Aly that left me severely deformed. The filler caused unsightly pockets, lumps, and bumps in my lips, and overall a bo*ched look as seen in photo 1 attached. Despite having had filler procedures before, the clinic insisted that my swollen appearance was normal, despite my face being swollen for almost two weeks, where I could barely open my eyes, nose was swollen. A second opinion confirmed this was abnormal. Over the next 4.5 months, I endured three dissolving sessions to correct the issue. My lips remain disfigured, especially when I smile. The bo*ched procedure severely impacted my smile and confidence. I had to wear a mask to hide my deformed lips during social engagements, including work and my cousin's engagement party. This persisted throughout January and February, some of March preventing me from attending daily social activities, work, gym, volunteer. The state of my lips during January and February can be seen in Photo #1, during this time my work made an exception and let me work from home. Despite visiting the clinic twice, the nurses insisted my appearance was normal and assured me I would be fine. I had to take off most of January to work from home and was advised to wait a month before dissolving, leading to more time off for swelling and healing. Even after the dissolving procedure in March and two more visits, nothing was resolved. The inside skin of my lips bulged out, and bumps remained. Drinking was difficult due to the disfiguration, with liquids often seeping out the sides of my lip. This has turned into a relentless ordeal, affecting my ability to show my face in public. Despite this, I continued to work with the clinic, hoping for a resolution. However, their policies are inconsistently enforced, and they refuse to assist you. Their patient care practices disappear once they realize their mistake is costly. Twice this year, I had to reschedule appointments due to unforeseen circumstances--once due to a doctor-ordered quarantine and another time because my car was hit. The clinic falsely claimed I had canceled eight times, ignoring that unforeseen events can happen within 48 hours of an appointment. When I called to reschedule due to a legal matter involving a hit-and-run, the clinic abruptly informed me I was no longer allowed to book appointments and would be taking my $100 deposit, which was never enforced before, and was never given a warning. Keep in mind, if you call within the 48-hour cancellation time to reschedule, you will be marked automatically in their system for late cancellation, which is what happened with me earlier this year. Additionally, after reviewing my emails, I noticed I would receive emails, where the email would say the time and date of my appointment and say that it has been changed to the same time and date originally booked for - which makes absolutely no sense. Lastly, I want to add that it's been hard enough to come in for dissolving after dissolving hoping my lips will return back to normal, the distress caused by the clinic manager has been an additional stressor. I am beyond frustrated and upset as this experience has destroyed my smile and confidence, and I paid for a procedure that left my lips disfigured. I urge anyone considering this clinic to research the practitioners and their education thoroughly. Beauty Rewind does not care about patient care once the procedure is done, and your face is disfigured. They do not treat patients well if something goes wrong, barely claiming responsibility, and will stop responding, & take your money. With my sister getting married in one month at a 700-person event, I am left to figure things out on my own. I am now seeking legal advice for the disfiguration caused, incompetent management and lack of empathy/patient care. I strongly advise against choosing Beauty Rewind for any procedures. I wish I could attach full photos, however, I would like my patient privacy to be respected.

Liz is best in class for Botox. She did a great job on my eye area with lasting results. I'm very…read morepicky and was more than satisfied with her work. Highly recommend!

I've had two visits to the downtown Lucere location for cosmetic botox and I have been very happy…read morewith my experience and results. The clinic itself is bright and modern. It definitely feels like a high-end experience when you enter. The staff at the front desk are always friendly and offer you drinks while you wait. Both of my appointments have been with Crystal, a nurse practitioner who specializes in injectables. During my first appointment with her, she gave me a bit of a consult and while I have had botox before, she was able to offer helpful opinions. While doing the injections, she makes the experience feel as safe and painless as possible. After my first visit she recommended a follow-up 2 weeks later to make sure everything was looking the way it should. Lucere is definitely more expensive than other clinics I have been to but you definitely get what you pay for.

Beautiful space and amazing client care. Everything sparkles in there, including all their staff!…read moreThis clinic goes above and beyond to ensure they understand patient needs, and delivers on all accounts. Nurse Tracey is gentle, patient (I'm incredibly jumpy and a wuss with needles) who has wonderful bedside manner, an marvelous eye for beauty, and ultimately knows how to wave a magic wand to make you look and feel your best (which is all you can ask for in your injector)! High quality staff, and an amazing experience overall. Thank you Nurse Tracey and Lucere. I'll be back soon!

I received a gift certificate to New Skin Laser Studio In a…read morestress reduction kit that I received because I am a health worker. I quickly booked an appointment and was connected with Shelby. I contacted them through Facebook messenger and they were very responsive. I wasn't sure what treatment I wanted to have done so I booked a consultation and time for the treatment as well. When I arrived I noted T studio is very clean. I was the first appointment of the day at 10 AM so I didn't have any issues with waiting. After filling out some paperwork Shelby sat with me and explained the different options we had to address my skin concerns. I like that there were many different options at different price points. After we had decided on a treatment plan shall be proceeded with the procedure. I went with the Radio frequency skin resurfacing. The procedure itself was uncomfortable but that is not anyone's fault. They do have an option to apply a numbing cream however it is at an extra cost. I would recommend it though because I did have tears streaming down my face near the end of the treatment. Next time, I will apply my own numbing cream prior to going to the studio which is an option that they also recommend. It is now two weeks later and my skin is already showing the positive effects of the treatment. I am very pleased! Overall this is a great studio with knowledgable staff who can help you address your skin concerns.

I had laser hair removal with Sarnia on my face…read more They used their "new" machine. 6 weeks after, NOTHING fell off. I called back to report the results with evidence and was told that there's nothing they could do to help the situation. Sarnia actually said " you are just trying to get money back from us" when the treatment clearly did not work. When I told her I was not in edmonton and basically called for feedback, She hung up post-yelling at me and sent me to voicemail knowing I'm no longer in town. I feel soo ripped off! Wish I could give this no stars but hey you can have 1. So surprised this rude and incompetent business has a 4 start rating, very clear you are rating yourselves. I suggest spending time taking some CUSTOMER SERVICE courses so you can learn how to treat PAYING customers with respect.

This place is an absolute joke!!! DO NOT waste your money here, there are way better business out…read morethere that know what customer service is. I mistakenly bought groupons for this business. I have been trying to get a hold of someone there since September and no one has bothered to get back to me and because of this those groupons have expired and I am out $200!! TheIR phone message states they return calls within 48 hours... my first message was sent on Sept 16, 2011 and my first e-mail the day after... after several phone calls and e-mails later no one has bothered to call me back.

Excellent Service. Done by professional people who have been in the field for over 10 years…read more Results are great and the place is very clean and has a beautiful ambience.

I came here during covid for a stubborn blemish. Since that initial visit I have gotten laser hair…read morereduction, had a birth mark layered away and regularly get my Botox for migraines. I was so impressed I have since become a regular client in St. Albert for my waxing and facials.

Great experience at True Balance! Special shout out to Marlee! She's my go to cosmetic injector. I…read morealways get the absolute best results! I took my friend with her as well and she was thrilled with the results! Also, they carry amazing products and they're so knowledgeable. They'll explain to you exactly what they're meant for, how to use them and what to pair it with for best results. This place is a 5 out of 5 for me!

Dr poon is simply the best thing that happened to my face. He is one of the only doctors that is…read morenot all about selling you unnecessary services .... he will do his best to make you feel beautiful and have the right result that will suite your face. Linda is amazing and knows a lot about her work...Always pleasant and makes you feel at ease. #dreamteam As for Tatiana the esthéticienne, she is excellent at what she does. I tried her facials and laser hair removal and they are on point ! I drive 5 hrs from a different city to come to the spa and it is worth every single minute and money spent. Thank you for helping me fell to pretty , look better and encouraging me on keeping a clean diet to have better skin results:-) I've attached some pictures to see the difference from before and after. I had horrible bags under my eyes. Love my eyes now Can't wait to come back I strongly recommend to try . Best regards and good luck to everyone Rachad

I had my first lip injection today with Dr Poon and Linda and I am soo happy with the results…read more My lips look so healthy and very pretty I love my new very natural but bigger lips!! I was also very satisfied with the customer care They girls at the reception are very friendly and professional I recommend this clinic 100%

Daisy is my girl, she gave me back my eyebrows that I waxed off when I was in my 20's. Yes I was a…read more90's girl with the thin eyebrow and all. Now everyone compliments me on how great my eyebrows look so nature. Even my best friend who does not give out compliments about make-up or looks says I look great with eyebrows again and is NOW thinking about having it done too. My daughter had micro-blading done(somewhere else) and wished she had had Daisy do hers. Over all Daisy is wonderful, friendly and takes the time to do her work. The permement make-up she did for me boasted my confidence, love you Daisy!!!

Friendly staff. Lots of services. Pricy…read more I've known about external affairs for a very long time as I frequent tons of spas. I won a giveaway and was able to try the services. I had my facial consult which was neat because they took photos to see problem areas on my skin. I found the consult to not be so helpful. I was recommended things that other spas would refuse to do to my skin because it was too harsh. I'm super careful and knowledgeable about different treatments so this kind of sent off a red flag for me. They really only recommended treatments which they had the machines for which was pretty limited from what I am accustomed to from going to medical spas. I also was actually taken back by the prices as they were alot more than other places I've been to. Hence probably why I never tried them before. Anyways...I ended up being model for a hydra facial Deluxe for $235 and got 50% off my treatment. The tech was actually new and I felt like she didn't give me a proper treatment because I could feel that she had missed some areas and didn't focus on my problematic areas (nose and chin). Luckily I was using a gift card and got a discount for the treatment. But if I had paid full price I would definitely have been disappointed. Overall. They have good options available for treatments and plenty of products which I am yet to try. And maybe I'll come back for one of their specials. But my skin didn't feel or look as glorious as it typically did compared to getting a $235 treatment elsewhere. So I'm not sure I can justify the full price from this experience. It was overall a positive experience but a few things were off for me. I am a spa addict and I have extremely high expectations of going to a spa for treatments so take this with a grain of salt.

Staff are friendly and do great work but the wait times are insulting. I have waited for up to…read more45mins for my treatment - no apology, nothing. I find it infuriating when I get a reminder that if I cancel within 24hrs I can get charged but they make clients wait between 15-20min each time. Honestly, I don't think it's worth it anymore.

I'm all about trying new things right now, and deciding to see what all the fuss is about bikini…read morewaxes, I decided to break with the au naturel and test my pain threshold. I figure... I made it through 2 tattoos, I should do fine. Fortunately, I had Alana here (hope I spelled it correctly!), and she was fantastic! Super encouraging, warm, and understanding if this newbie. I was surprised at how little it hurt. I mean...it's not pleasant having your cooch groomed, but I was expecting to be like Steve Carell in The 40-Year Old Virgin. Nope! Aced it! It's out almost before you have a chance to react. I spent around $50 for the French variety with tip, and definitely plan on coming back for more services.