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    Biothera Laser Clinics

    5.0 (1 review)
    InexpensiveMedical Spas
    Closed 10:00 am - 6:00 pm

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    15 years ago

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    Skin Secrets - Dr. Andrew Neitzel - MSc MD FRCPC

    Skin Secrets

    4.2(5 reviews)
    6.1 km

    I've been going to this clinic regularly for years. It originally stood out as a budget-friendly…read moreplace for Botox because the per-area pricing made costs predictable. When they switched to per-unit pricing, it was understandable, as inflation is real and businesses need to adjust. However, this change led to a complete loss of price transparency. One visit I would spend $500, the next $700 for the same treatment. Dosing changes are not communicated until checkout. When I raised this concern, I was told simply that to achieve the same look as before, the injector had to add more, leaving clients with no ability to make informed choices. They raised Botox pricing due to rising costs, yet seem to have no issue unexpectedly increasing clients' bills by hundreds of dollars, as if we don't have budgets of our own. Andy in particular is worse with not being upfront about pricing, while the female injectors are much better. I have also had several consultations with Caroline over the years. I was repeatedly shown the same before-and-after photos and only offered the most expensive packages if I wanted "transformative results." Individual pricing was dismissed, and booking required a 50% deposit upfront, with packages costing thousands of dollars. Advice at the clinic has been inconsistent. A few years ago I was told they did not carry retinol because it thinned the skin. Later, new skincare lines were brought in and the same ingredient was promoted as barrier-strengthening, which is actually correct. Caroline uses technical-sounding ingredients such as matrixyl synthe 6 and betaine and cites specific stats from treatments, which can feel convincing. But researching the information shows it is largely drawn from pamphlets, not personalized expertise. Caroline pushed the idea that you cannot get proper results unless you use "medical grade" products. She made it sound exclusive, more regulated than anything available to the public, and framed retail options like Sephora as inferior or ineffective. It was the classic med spa sales pitch. In reality, the term isn't regulated at all, and many retail or Korean products can be just as effective depending on your skin and what's actually in the formulation. Unfortunately, my experience often felt more like a sales pipeline than genuine skincare advice. After using multiple suggested exfoliants, acids, serums, and drying acne products, my skin barrier became damaged. Rather than addressing the root issue, I was repeatedly told to book more facials or buy different products. After a Botox appointment, my brows were completely dropped for months. Andy was abrasive and uncomfortable to discuss the issue with, asking what he was "expected to do." The only explanation given was that it was a possible side effect, with no guidance or support offered other than putting a note on file for next time. The clinic prioritizes the appearance of professionalism over consistent, quality service. Staff turnover is high, requesting a specific injector can be difficult, and appointments are often moved to different injectors without notice. This feels like a typical family-run business prioritizing profits over clients while masking it with a polished image. Accountability is rare, and concerns are often defended rather than addressed. Overall, they prioritize perception over consistent client care. I would highly recommend seeing a female injector if you do end up going here, but I urge anyone considering this clinic to explore all their options first.

    If you are looking for an amazing place to go for your skincare this is it! I have been going to…read moreSkin Secrets for years to get Botox, but have also in the past couple years been getting Hollywood carbon laser facials, and they are great! Everyone is so friendly and professional. Trust me you will be happy with the results!

    Photos
    Skin Secrets - Dr. Neitzel and a client in the clinic.

    Dr. Neitzel and a client in the clinic.

    Skin Secrets - Skin Secrets clinic.

    Skin Secrets clinic.

    Skin Secrets - Dr. Neitzel and a client in the clinic.

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    Dr. Neitzel and a client in the clinic.

    Fluid Spa - Couples treatment room

    Fluid Spa

    3.8(37 reviews)
    2.8 km
    $$$

    I visited Fluid spa for the 1st time and was allocated an appointment with a masseuse by the name…read moreof Bal, who was absolutely the best at conducting both an Indian head massage as well as an ashwaganda facial. I spend 2 hours with her and don't have 1 complaint about her services. I have had many spa services in the past but I must say, never such a great and peaceful experience than as with Bal. I left her room feeling very rejuvenated, relaxed and ready to face the day. I would not hesitate to book a future spa appt. with Bal. She was very professional and warm hearted. and she gave me the most impeccable spa services ever! I wish I could enjoy her professionalism daily! Thank you again Bal. Yvette G

    Update: They finally have some blinds now in the bright…read morelounge area- doesn't block the view of construction and still a tad too bright for spa ambiance. Would be great to have shutters. They have more of an assortment of snacks versus the Natures granola bars now. There's a bit of a sell of products at the end of the facial but not too pushy... no samples to offer which is tough to sell with pricy medical grade products. Thuy the RMT is amazing at addressing any concerns and offers stretches to help with issues after. Tried out the new location in Langley. Spa is beautiful. Super bright and airy and big too. Booked RMT- unable to book online but was able to book via email with response promptly. RMT is only through one therapist which is only on Tuesdays... bummer, I hope there will be more options later since places like Spautopia has many RMTs so it's easy to have a spa date. Lounge is beautiful- so bright ... only wish there was an option for it to be dimmer for a more relaxing... nap inducing experience. There's some snacks and water/tea availab Massage was lovely. Change room is big- was a bit odd there was no body wash but shampoo and conditioner in the shower stall. Sauna is small but complimentary to use with appointments.

    Photos
    Fluid Spa - Warm and inviting spa lounge

    Warm and inviting spa lounge

    Fluid Spa - Wonderful cozy lounge that provides an escape from the outside world.

    Wonderful cozy lounge that provides an escape from the outside world.

    Fluid Spa - Fluid Spa Family!

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    Fluid Spa Family!

    Spa Westgate

    Spa Westgate

    1.7(6 reviews)
    5.2 km

    I go on Tuesday and see Cherry she does a great job I return weekly and will keep seeing cherryread more

    Worst massage I ever had. I highly recommend not wasting your money on this place…read more I showed up for my appointment and they didn't even know I had one because the lady had forgotten to write it down. After about 20 minutes of talking to the person at the desk, the one I originally made the appointment with walked in and said she had forgotten (no apologies or anything, just acted like it was no big deal). Had to then wait another 10-15 minutes to get in. Then they proceed to tell me that I can only get a 30 minute massage instead of the 1 hour I originally booked because they don't have enough time now (even though I had been there in time for an hour long) . They made me pay before going into the room and expected me to give a good tip before knowing how the massage would be. The lady that was doing my massage gets me to undress and lay on the table, then proceeds to say she forgot something and goes out of the room leaving the door wide open with other people walking in the hallway. She then comes back in and does the massage. She doesn't use her hands and just uses her forearms pushing them up and down. I tried asking to only do my back, but she wouldn't listen and spent more than half the time on my legs and arms even though I kept repeating myself and asking her to stop and just focus on my back as that was my whole reason for going there. I came out feeling far worse than I did going in, kind of glad that I didn't have to spend an entire hour there after all.

    Biothera Laser Clinics - medicalspa - Updated July 2026

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