Very satisfied with my purchase from Birch Gold Group. Thanks to Sam and Susan. They were really patient in explaining to me how to transfer my 401k into a gold IRA. It took some time to move the money over iinto my new account, but Susan was excellent at keeping me up to date on the status. I've been nervious about the stock market for a few years now. So now that my retirement is out of there and into gold (plus some silver) I'm feeling much more confident in my money! Thank to everyone at Birch Gold. read more

Beware of scam brokers like Birch Gold. Firstly, just consider others like Miles Franklin or KEPM because they're fair and won't charge outrageous premiums. In September 2023 I converted my traditional and Roth IRA accounts to precious metals with Birch Gold. The representatives were helpful enough and even offered me custodial services at no charge. I felt good about it for a long while until I started looking into other, more honest aforementioned brokers. Little did I realize at the time that they were charging me as much as 470.04% premiums on some of the silver assets in my order! Yes, almost 500%!!! Now that's a spread! In addition, they sold me these funky 1.85oz products and other "Laurel" coins that aren't common and don't really have a buyer in the free market. I consider this unbelievably predatory behavior from a company that I trusted after hearing about them via Ron Paul's Liberty Report. If I could go back I would have shopped around a little more rather than just placing my trust in them via Ron Paul's credible endorsement. Despite the market increase in gold & silver since that time in late 2023, I feel horrible about the dishonest practices of this company and how they scammed me out of a large percentage of my hard-earned savings. I've contacted Guy Artuso and tried to recoup what I lost with my initial order. He gave me buyback prices that reflect a spread of approximately 58% from Birch Gold Group's current ask prices. If they were to sell a new customer my exact asset portfolio, it would cost that customer $266,416.76. So why is my buyback offer only $111,581.65? No progress with them as of yet, but I've found a financial advisor who knows attorneys who specialize in these types of complaints, so I'm feeling hopeful even if all else fails. In summary, DO NOT TRUST Birch Gold Group. They will scam you out of your hard-earned retirement savings just like they did to me - and they won't lose a wink of sleep over it either. read more

Birch Gold SCAM artists are overcharging the public. Scrutinize every last detail of your purchase. Question all prices and markups. There is a growing body of overcharged customers out there. I'm currently working a lawyer to straighten out my mess. read more

Please do your homework before doing business with Birch Gold Group! On 1/5/22 I purchased metals with Birch Gold for my Roth and Traditional IRA accounts with them. I was advised by James Collins to purchase mostly fixed mintage coins as the safest investment. When I received my first statement from Equity Trust the value reflected was significantly lower than what I had invested. I called to ask why the value of my account was so low but was assured by Mr. Collins that the value of my accounts were much higher than reflected, as that is only the melt price, and my coins were worth much more than that. In January of 2026, I requested my buyback values and was sick to my stomach when I learned that they won't even pay spot prices at buyback and the offer was even lower than the values reflected in my Equity Trust account. This raised serious red flags with me and I decided to investigate further. What I learned is that I was overcharged significantly on both accounts at the time of purchase: Roth: I paid a 94.49% premium, which equates to an overcharge of $30,139. Assuming normal premiums at the time of purchase, I should have been able to purchase an additional 1,102 ounces of silver. Traditional: I paid a 57.4% premium, which equates to an overcharge of $6,053. Assuming normal premiums at the time of purchase, I should have been able to buy an additional 3oz of gold. So between the two accounts I overcharged by $36,193, and explains the lower value reflected in my Equity Trust accounts from the outset. Using spot prices as of 1/26/26 and the amount of metals I should have been able to purchase at the time of initial investment, this equals an approximate difference of $141,012 from where I should be to where I am. Silver: $114.09 x 1102 ounces = $125,712.18 Gold: $5095 x 3 ounces = $15,285 The excessive premiums robbed me of my true earning potential and without the high appreciation in the value of the metals during this time, would have left me way in the negative. Be aware that Birch Gold engages in predatory pricing and is not an upright company to do business with! read more

Had a talk with Sam with the main intention of knowing all about metals as well as fluctuation of prices. They were patient and gracious in sharing knowledge. read more

BIRCH GOLD ROBBED ME OF MY RETIREMENT!!! I invested my entire 401K with this company. I was so excited, because after my gold and silver purchases, gold and silver skyrocketed. After speaking with my new financial advisor and telling him about my investment, he informed me that my assets should be worth around $1.2M. When I asked BIRCH GOLD how much they would pay for my gold and silver they told me $786,000. Because of the premiums they charged me they cost $414.000 of my retirement. What should be the happiest times for me as I plan to retire, has turned into a nightmare. The reason I went with this company is because of the endorsements by Fox News, Ron Paul, Jordan Peterson, Steve Bannan. Why are they endorsing Birch Gold, who is stealing people's retirement? Now, I find out that the owner of this company, Laith Alsarraf made his money in the adult entertainment business with Cybernet Ventures Inc. DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE THIEVES!!!! read more

Birch scammed and misled us. After a pleasant purchase, we realized we were scammed at buyback. Please research and buy elsewhere from a more reputable dealer. In March 2022, after listening for several months to Birch's President Phillip on a conservative podcast, I invested through Birch Gold in Gold Australian Florins and two-ounce Silver Australian Florins into an IRA rollover. I initially contacted Birch and inquired about bullion in an IRA, but representative Jack told me Florins were the right products for my portfolio as they maintain the premium, and being new to precious metals, I trusted that guidance. Here's what that guidance has now cost me. I was charged a 73.80% premium on gold and an 81.73% premium on silver. Industry standard is roughly 10% on gold and 20% on silver. Since then, gold spot has increased over 158%. Silver spot has increased over 221%. These are extraordinary, historic gains. And yet my effective return is 49.77%. My gold returned 42.18%. My silver returned 68.75%. In a market that has more than doubled and tripled, I barely broke even relative to what I should have earned. The reason is simple. The inflated premiums I was charged at purchase evaporated at buyback. Those premiums didn't just decline, they went completely negative. Had I been sold standard bullion at fair premiums, I would have purchased an additional ounces of gold and silver with the same money. At today's spot prices, the value of my portfolio would be about 58% more than Birch's buyback offer. I was told these coins were better for me. They weren't. The premiums didn't protect anything. They didn't appreciate. They destroyed value and cost me a significant portion of my retirement investment. read more

Super satisfied with my decision to move to gold IRA with Birch Gold Group. Staff assigned to me was super nice and the whole process was smooth. read more

RUUUUNNNN - DON'T WALK - AWAY FROM BIRCH GOLD!!!! I was scammed by Brock Kelly at Birch Gold Group. I trusted him when he recommended that I buy "fixed mintage" and "proof" gold and silver coins over bullion. I questioned him about why they cost so much more than gold and silver bullion. He assured me that was because there was additional cost to mint the coins and that they were more valuable as collectors' items. He also said during market "recessions" the coins usually outperformed the bullion and would be easier to sell. He claimed that the proof coins are "IRS approved" which is a scam tactic - bullion and other minted coins are also approved for IRA accounts. LIES ALL LIES!!! I was steered into gold proof coins at a total cost of over 100% and silver proof coins at 368% over spot price in the fall of 2023 - meaning some of these products remain under water even after this historic rise in metals pricing. I was overcharged by about $52,000 which translates to an opportunity cost of over $220,000 in lost portfolio value had I allocated those dollars toward bullion with a reputable company that didn't scam investors with exorbitant markups!!!! RUUNNNNN AWAY FROM BIRCH GOLD!!!!! read more

FRAUD ALERT!! I was extremely overcharged for my gold and silver coins. In March of 2022 I moved my 401k into an IRA with Brich Gold. After speaking with Phillip Patrick, who seemed very informative and upfront with information they proceeded to cheat me. I was overcharged roughly 75% on my silver coins and over 50% on the gold coins. This is over industry standard which is roughly a 20% charge. The market has doubled since I initially invested and three years later after the price of gold doubling and the cost of silver nearly trippling, my account is worth less than my inital investment. If the market didn't go up as well as it did over the last few years I would actually be looking at a substantial loss in my investment, a roughly 30%-40% loss. I brought this issue up immediately after my initial investment my statment was showing a 35% loss, I spoke with a "Jeremy" who became quite irate with me because I was loudly asking why my account was showing 35% less than my initial investment. Jeremy told me that I was wrong, that I just didn't understand how the metal market worked. Long story short I was charged a premium of 61.29% above the spot price of gold when I should have paid only 10%, I was over charged 51.29%. I was charged 96.49% above the spot price of silver. Based on a 20% premium for silver I was overcharged 76.49%. THESE PEOPLE ARE WOLVES IN SHEEP CLOTHING, PRAYING ON INVESTORS. STAY AS FAR AWAY AS POSSIBLE. read more

Receptionist hung up on me 5 times - all I did was asked to be transferred - and she said sure. Then hung up on me without an explanation. So I called back ...she hung up again. Called back ...she hung up again. Repeat that 4 more times. Then when I asked for the person who they said to speak to ...he didn't even remember if we spoke before lol. Man get out of here...tightly run organization I can tell LOL. More like sloppy. I think these guys have been around for a while so you'd think they would know the importance of having a FRIENDLY receptionist by now as that is the face of your company. Because after I called back on the 6th time the girl that answered wasn't friendly either. She didn't really apologize until I asked why that happened like twice ...then she coldly say "sorry about that I will transfer you now" okkkk...how about explaining why someone hung up on me 4-5x in a row and giving me a sincere apology. Who's running that shindig over there and why is nobody listening to the calls that are coming in to ENSURE that your front desk girl is being professional, kind and NOT HANGING UP ON THE SAME PERSON 6 times in a row. Super unprofessional. read more

Have you noticed that they disbanded the company and moved their headquarters to Des Moines, IA? LOL Well, I'm surprised it lasted as long as it did. Probably because the owner was dumping money into it. Seems like he was a one hit wonder with his 'Adult Check'. Everything else is a long, drawn out failure. He consistently hired the wrong managers and support personnel. He was sitting on a gold mine (pun intended) but he hired and empowered people to be in charge who were incompetent and ran his businesses into the ground. Where are they now? A few of them are out selling solar roofs. LOL Don't bother trying to do business with them, they have switched to work from home employees who are poorly trained and unengaged. They'll tell you the same spiel about how you should buy collectible gold for your IRA or 401K and then try to sell it to you at a 30 to 60% mark up. Don't believe me? Call them up, act like an idiot until they get to the end of the trade, write down the prices and the coins they're trying to sell to you, put them on hold, and then check a reputable company's price. Surprise! It's at least 40% less expensive. That's the heart of their scam. They tried to put 100K of my IRA in gold but I checked the prices of their proofs and their's was at a huge markup. When I tried to buy bullion, they just about hung up on me. Try it before you buy. If everyone did, they would no longer be in business at all. He might keep it around as a tax write off or ego thing but the whole entity will be gone in five years or so. Oh, they were strutting around all cocky across from Warner Bros, pretending they were movie stars. LOL Where are they now? LOL Karma, baby, Karma. read more

Called in to get a price and inventory check. Was looking for various types of metals and weights. Spoke with Stewart and Steven (or Sam?). Both took their time to clearly explain the whole buying/selling process. Really appreciated their candor and professionalism. read more

I want to give a big "thank you" to Birch Gold Group for helping me move my 401k into a gold IRA. They were great every step of the way -- what I thought was going to be a long and difficult process was super easy, and I'm happy to say that I finally feel like my money is in bit of a safer place than where it's been up until now. I feel like I had done a really good job of putting money into the 401k plan with my old employer. I was with them for over 10 years and had put in a consistent amount each year. There was quite a bit of money in the account when I quit that job, all in some "mixed portfolio" mutual fund that they recommended, which was made up of some kind of mix of stocks and bonds and stuff, and then it just sat there for several years. Then a few years ago, during the recession, I watched in practical horror as my portfolio went down... and down... and down. Jeez, everything I had saved for! All of a sudden something like half of it was gone. Thankfully in the last few years, my portfolio started to recover. it almost even made its way all the way back to where it was before the recession hit. But something didn't feel right. I don't trust a lot of what's going on in politics right now, or with the financial system, it just doesnt feel like anything has really been fixed. I don't want my savings to disappear again. So when I saw an ad on the internet for Birch Gold Group, and found out that I could put precious metals into my IRA, I had to learn more. After speaking to my rep at Birch, I realized that gold is a great way to help maintain the value of my 401k, just in case the markets crash again. Plus, I still get to keep all of my money from my 401k in a retirement plan -- just a simple rollover into an IRA! So it's not like I'm withdrawing my funds early and would have to pay good old uncle sam his penalty for getting my money before retirement age. The process was super easy, after speaking to Vince a couple of times and deciding what kind of gold I wanted to put my money into, I worked with their IRA department to finalize the transfer from my 401k. Birch Gold handled everything... they just asked me for some pretty basic info every now and then, had me fill out a pretty small amount of paper work, kept me up to date on their progress, and soon enough my money was out of stocks and into gold! What a fantastic feeling. Seriously folks, if you're considering a gold IRA, you need to talk to the guys at Birch Gold Group. They're very professional, top notch and once your money is in gold, you'll sleep so much better at night. read more

I shopped for the lowest cost in purchasing silver and gold assets. A tedious process to say the least. Jake Kennedy, (800) 355-2116, provided me with the best transaction price. I appreciated the no BS approach while educating me as to the opportunities available to me. No come-on gimmicks, free coins, ect., just the lowest percentage cost above the market price. Bam...... done deal for me. Looking forward to doing business with Jake again during 2014. read more

I'm retired and I'm not a licensed stockbroker or anything but I know a thing or two about money and managing finances. I first contacted Birch Gold Group in Burbank for their free investor's kit for gold and silver. What I got was a phone call from someone asking me a bunch of personal questions and when I asked for their kit I was told that it's just a fancy brochure with a bunch of pictures of gold coins. First clue this company was a rip off. I finally told him to send it or I would hang up. Did some research on the company and on their website they list they have addresses in London and Singapore and Burbank, CA. Only the one in Burbank is legit, the other two are shadow offices or virtual offices, they don't really exist, only collect mail. Second clue it's a rip off. Got their 'kit' which is only a color folder with pictures of collectible gold coins and pages of old people holding hands saying, "Security, this is why you buy gold..." and on and on. No prices, no specific products, no information on their markup, just emotional buttons. And no information about the company. Who are they?How long in business? Who owns it? Are they licensed? Nothing. A few days later, I received a call from their telemarketing 'opener'. Would you like a market update? "Sure", I said. They put me on with Jake Kennedy, a fast talking English fellow who was obviously reading from an article they probably passed around as their script. When I asked him specifics, he didn't have a clue. He was telling me about how the value of the dollar is going down and that I should buy gold. "Well, that's not true. Compared to other currencies, the value of the dollar is the strongest and gold and silver are dropping as compared to other commodities such as oil for example." That stumped him and I could tell that he didn't know jack. Ok, I thought, he's just an idiot reading what he's told, maybe I can still buy from this company. Gold is gold, right? "How much is your gold, what is your mark up?" Then, it really gets interesting, he tries to talk me into buying collectible gold and silver coins. Calling it investment grade. What the heck is 'investment grade'? That's the silliest thing I've ever heard. No such thing. We went back and forth and I could tell that this idiot didn't have much life experience or know what he was doing. So he transfers me to his boss, Vince Miller. He started shouting into the phone about how everyone is buying investment grade and how gold will go up in price and on and on. When I asked specifics, he didn't know either. He even lied and told me I would have to report my gold when I sold it, that is a lie and only pertains to a few types of bullion gold and any cash transaction above 10K is reported anyway. He was trying to sell me collectible gold coins from a hundred years ago. When I asked how much gold is in it, he didn't know. Ok, he then tries to sell me silver dollars, when I asked how much silver is in it, he didn't know. As he's talking, I'm looking up the prices and coins on APMEX , a well known gold and silver dealer. Meanwhile, this guy keep lying to me over and over. Turns out they just want to sell collectible gold and silver coins at a 30% mark up. That's their scam. And if you buy bullion bars, which is what you should be buying, they mark it up too. You can get better prices from APMEX. What is your buyback price? He didn't know. Can you guarantee buyback? He didn't know. Why should I buy from you at a 30% markup when the same gold coin is available from reputable companies for only a 3 or 4% mark up? He didn't know. In a nutshell, their scam is to fast talk people into buying collectible coins or proofs for their IRA's. They tack on a 30% or higher markup. If you put 100K of your IRA into gold with these scammers, they'll take 30K of it. How's that for an investment. ? Take a pass on these guys. Scammers. I can't wait to hear their response on here. Hey Birch Gold, why are your proofs and 'investment grade' gold and silver coins 30% higher than their actual value? Huh? Why do you have idiot hack telemarketers on the phone who don't know a commodity from their holes in their backsides? How does it feel swindling people out of their retirements? Go to apmex people, not these boiler room clowns. read more

I was very satisfied with the demeanor of my salesperson and the excellent response of your support staff.

I was quite nervous with my decision to invest in gold and silver as it was my first experience. I was fortunate to have picked the Birch Gold Group to aid and assist me through the purchase of both. They answered every question and helped me with which investment would be a proper fit for my situation. The purchase and delivery of product could not have gone any smoother. Follow up calls ensured that all was fine and I was happy with my purchase. I could not be any happier with the customer service provided by the Birch Gold Group and would and will highly recommend them to others. read more

Everyone I spoke with at Birch Gold was exceedingly responsive, polite, and helpful. They patiently answered my many questions and walked me painlessly through the process of converting my IRA. I could not be happier. read more