I've been banking with Financial Plus for about 5 years now. I like the small town feel and…read morefriendly staff. They have great rates on auto loans, safety deposit boxes, and a mortgage consultant from a Consumer Loans LLC. Although they don't have all the bells and whistles or accessibility like a Wells Fargo, they make up for it with customer service and consistency. I had a situation in which my card was charged erroneously. I filled out the form for this and faxed it in. I had supporting documentation too. It took forever to get resolution but I liked that the bank credited me the money back while they pursued the business.

If you're looking for the best loan rates and member service in town, you've found the perfect…read moreplace to do your banking.

I sure miss the days when you could stop in and be able to see a banker at that time or wait until…read moresomeone was available. Maybe the bank has gotten too big.

Complex staff will ensure you get the right product and assistance every time. I have had great…read moreexperiences there so far!

The staff were all friendly but I think it's absolutely ridiculous that they charge $8 to cash a…read morecheck that's from one of their own account holders. It was a larger check but I've NEVER encountered that. If a check is written by one of your own account holders you simply pay the person they've written the check to. I've never had to pay to cash a check written from the same bank!!! BS!!!!

Multiple people standing around when there was a line of 5+ at the teller. Only one person actually…read moreservicing clients. Two people walked out. Do NOT come to this location for anything other than the atm.

Banking with them for decades means nothing. I'd rather go to Green State where they are much…read morekinder. Edit after Veridian response: My husband has had an account with you since 1981. I joined in 2003 when I met him. Our account number is so old it only has six digits. My husband came in on Tuesday because our teenager accidentally used his dad's card. He only was asking to put a hold on the card for two days until pay day. He was denied. Instead he was chastised for being negative (yes! Because you've charged us over $200 in overdraft fees for transactions as small as $2.75) and told he couldn't be helped. Then yesterday I wheeled my chair into Green State and told them about my struggle the past two years. Told them what Veridian knew. That I got a total hip replacement not even two years ago and I've been to the ER six times this year because it has dislocated. Last year I beat colon cancer, now I have breast cancer. So, besides the horrible economy, that's so bad companies are offering free meals for kids, my medical bills are out of control. Green State immediately gave me paperwork for a medical excuse to delay my mortgage, car payment, and credit card. They also noticed my account was negative $100 and deactivated that card and gave me another. I've only been with them because they handled my $300k mortgage the past eight years because Veridian didn't want to do our mortgage. Green State treats us like we're people instead of numbers. We'll be closing our account today like SO MANY other people we know who are tired of how your credit union does "business." I hope you and John Deere you were named after go under like all the rest of us are. Too bad that will happen before any of your employees are trained to be kind to customers. I won't even refer to the stupid people who use your service as "members." We're not members of anything. It's a bank. We're all just numbers and Veridian lacks any human element.

I was a member here for 15 years, I financed everything through them. They are great, while you are…read morelol Try coordinating between vehicle, consumer and mortgage departments without making 9 phone calls. Left hand refuses to discuss the right hand. Mortgage resolution ladies are snarky, ​rude and make promises that they have no intention of keeping. I've had wonderful experiences with some staff but at the end of the day, banks are not there to help you they are there to make money, unfortunately. They'll be there while you're down, just to keep you there.

Chase bank is the best bank out there. Customer service is exceptional. Website is customer…read morefriendly . You can always get in touch with someone . They are huge on fraud alerts which is great in this day and age.

I've had nothing but fantastic service when stopping in this branch. I'm from Louisiana and I was…read moreSO happy to see Chase Bank come to Des Moines area! I would be sure to set an appointment prior to coming in, but they do walk-ins. You might just have to wait a bit. Most of their machines can do anything a teller could do for you.

I've been very unimpressed by CCCU since opening an account back in March. When I was signing up…read morefor both a loan and checking account, I specifically mentioned an upcoming trip and having access to cash. The person signing me up assured me that this would be fine. Fast forward to my trip and I asked to have the my limits raised for a week. They declined, leaving me with two options: A $500 daily limit in Vegas or carrying around a bunch of cash in Phoenix prior to hitting Vegas. Neither was great. I ended up paying out the wazoo in ATM and cash advance fees. Additionally, the mobile app seems to be very clunky and somewhere in 2017 in terms of functionality. There's also been multiple times where the system crashes and access to my accounts is unavailable. I'll give them its nice having instant deposit credits when using the mobile app. However, the negatives outweigh the positives. I've taken the majority of my business to an online bank; I'll end up getting the same level of service.

My parents recently moved to Urbandale and needed to open an account and a safe deposit box…read more I called several banks/credit unions and found the large boxes were quite scarce. On this preliminary call I found there was one at Community. The young lady I spoke to was kind enough to hold it for one hour, giving us a chance to get there to secure it. The computers were a bit uncooperative that day, but no fault of the staff. We are always treated respectfully when visiting and I would highly recommend.

All I asked WF is to properly subtract my entire principal payment from the balance like they…read moreshould have done on the date of payment. Wells Fargo is trying to commit fraud again! All I asked them to do was fix this so-called mistake and they refused. They just gave me the run around! No idea what they did????? All I know is WF is charging me interest on my incorrect balance! By accepting the principal payment and having it printed on the receipt, WF entered to an agreement to accept the principal payment! I should have been not been told it would go towards my balance if it was not going to be at the time of the deposit! Principal payments go directly towards the balance only, not interest! Principal payment is simple math. The entire principal is subtracted from the balance only! They do not need to contact me to confuse the situation or try and convince me what they did is correct! This is not the first time Wells Fargo has done questionable activities, in fact there is a Netflix special just on Wells Fargo illegal activities. Now the question is how many customers is Wells Fargo doing creative accounting on?

The service here beats my credit union, contrary to expectations. I have had service issues at…read moreother branches. Enes stands out. He's maybe the asst mgr. He helped me very much and made banking at this location worth while. Reagan was another very helpful employee. I think the culture in this particular branch is very pro-client.

Amar helped me out heavy. Saw I was having problems with other clerks and clutched up helping me…read morecash my check. What a player for real. Amar deserves a raise

Katherine.e.hunt@wellsfargo.com keeps sending me spam emails even though WF told me that:…read more a. these emails were, indeed, spam (even though katherine hunt can be found at WF) b. I would be removed from the email list. Wish WF would keep its word.

I have been a loyal customer since 2006. well as of today I will be looking to move my account!!!…read morethey denied a deposit being made to my account!!!!!!

I was part of a transaction where my client was purchasing a new home but the people buying her…read morehome had serious trouble with their process and closing on time. Long story short... Jasmina Alicic was 100% engaged and understanding with what the customer was going through. She was a great communicator, super attention to detail, she bent over backwards to help the customer get everything aligned so she could pay off her old house and complete the purchase of her new home. The care and consideration Jasmina showed in this process is why I will never hesitate to do business with West Bank nor recommend them to anyone. Great work Jasmina!