The company did a great job installing my furnace. It been two years and so far so good with my new furnace. I would recommend this company , read more

Very poor customer service. Installed am Aprilair wrong and would not fix it. Had to go to Molo to have it installed correctly. DO NOT GO HERE. Buyer be ware!! read more

Extremely Disappointed - Poor Judgment and Costly Service Mistake As a new customer, I contacted Birch Heating & Cooling (565 Cedar Cross Rd, Dubuque, IA) when my AC began blowing warm air. I scheduled a combined AC and furnace maintenance check. While the initial appointment was understandably canceled due to high demand, the rescheduled visit the following day began a frustrating and costly ordeal. The technician--who the company claimed was one of their most experienced--arrived promptly and quickly determined that my AC system was severely low on coolant (only 2 lbs remaining out of 10 lbs required). This should have raised an immediate red flag indicating a significant leak--either in the AC unit, furnace connection, or lines. Instead of identifying or locating the source of the leak, the technician went ahead and added 8 lbs of refrigerant (at $70-$100+ per pound), without first calling me for consent or discussing alternative options. Only after performing this expensive service did the technician call me. I expressed serious concern about the decision to add refrigerant without first finding the leak. He brushed off my objections, claiming the coolant would "probably last a year," which any seasoned HVAC professional knows is not a guarantee, especially with such a severely depleted system. To make matters worse, he left without evaluating the furnace, stating he was "too busy"--this despite the fact I had scheduled a full maintenance check. When I contacted the office to express my concerns, I was met with defensiveness and zero accountability. They merely reinforced that this technician was "one of their best." Out of desperation during peak AC season, I contacted another HVAC company. Their technician promptly identified the leak that Birch's technician never even bothered to look for. Unsurprisingly, I had already lost a pound of coolant within 24 hours--verifying that the expensive refrigerant added was leaking right back out. Now, I'm stuck with over $1,200 in unnecessary service fees and wasted coolant, all because Birch's technician chose the wrong approach. I had hoped to build a long-term relationship with this company--but this experience destroyed all trust. While I acknowledge not all of Birch's technicians may act this way, the decision-making by this individual--and the company's refusal to take ownership--is unacceptable. I cannot recommend Birch Heating & Cooling to anyone. If they respond to this review, I suspect it will be with excuses and no real accountability. My wife and I feel completely taken advantage of--financially and professionally--and caution other homeowners to think twice before hiring this company. read more

It's warm in here. Great variety of fireplaces and patio furniture in the showroom. 24 hour heating service by experienced staff. I had no idea they had barstools. Honest and trustworthy staff treated me like family. I would recommend them for the Tri-State area read more

See all

Don't waste your time. Go somewhere that values customer service. They treat you great until you make your purchase and then are not responsive and could care less. It's all about that bottom line. read more