I'm including info that may be useful for people as it's hard to find definitive info specifically…read morefor relocating to FL from another state. In FL, the Motor Vehicles Agency (MVA) issue driver licenses and anything related to that. To register or get license plates/tags, you have to go to another tag/titling agency, not the MVA. Many are run by individual proprietors and process taxes as well. -You should get an appt for MVA services online. If you try to do a walk in - you will be waiting in line for hours and may end up out of luck. -Online appts- keep trying and refreshing the appt browser until you get an appt, look at other offices in less busy areas if you are desperate. I had to keep checking the site multiple times every day for 3 weeks before I found an appt slot a month in the future! Once you get a confirmed appt, you will get an email initially then a day or 2 before the appt date. Print it out and bring it if possible. I saw people having difficulty showing their phone/email to staff. -Bring all your documents. Look online for the required documents. Save yourself and the office stress by being prepared. If it says 2 documents to prove your address, bring them. Don't think you will get away with trying to produce a random document that doesn't have your name and address clearly printed.. think utility bills, credit card, insurance, pay check, 401k docs with your name and address. -There are no forms to fill out ahead of time, the staff fill out everything for you based on the situation. They enter in the info and you can validate on a screen to make sure everything is correct -Free parking but it gets pretty full but I was able to find a spot on a Monday morning. I arrived at 9: 20 and the walk in line was already long -There are 2 lines extending right and left from the entrance. One is for walk ins and the other is for appointments. Make sure you are in the correct line. The line that is on the left (if you are facing the building from the parking lot) is the appointment line. The walk in line had people waiting in the sun. The appointment line was under the building's awning so at least not directly exposed to the sun -There is an employee that checks and will stack you in the order needed based on the appointment time. For reference, when I arrived, 5 people were in front of me. I got into the building about 15 minutes later. (appointment line) -Once inside, you get assigned a number and there is a TV monitor w/ the number and station you should go to. They are also very good about calling out the number out loud. -For the Driver's license at least, I submitted my paperwork, they scan them, vision test, sign a few things, take your photo and then you to go another line for the cashier, pay, and get your license the same day -The entire process with an appointment including waiting in line took about 1 1/2 hour -Once inside, there are chairs and a few vending machines. Room is air conditioned and comfortable. Only feedback is the staff should consider clearly marking the appt vs walk in lines and information on signs. That way, people would not need to keep asking them or asking each other and would avoid some stress. Additionally, it would be nice to provide alcohol or wipes to sanitize the machines for vision testing. This location was surprisingly well run for a MVA (compared to the horribly inefficient Kendall branch) and the staff communicated clearly (English and Spanish) and were professional and helpful. I know a 4 star is highly unusual for a MVA government office, but compared to the lack of care or logic at other branches, this one was good as long as you are educated about what to expect.

Just like most DMV's this place is horrible. These county workers think there's something special…read morebut they aren't. They antagonize you behind the glass after you've waited, got all your documents and made a mistake. You lost your chance. No coming back the same day no more walk-ins available You're screwed. The person in charge of these DMV really needs to be fired or retire. And let AI do everything that these people do because it's a joke and I'm tired of paying for it as a taxpayer.

This has been the DMV with the best coordination and kindness I have ever been to. From the…read moresecurity team at the front door to the staff inside, everyone was professional, helpful, and welcoming. We were assisted at Station 7 by a young Black gentleman who was truly outstanding--patient, respectful, and extremely courteous throughout the entire process. I genuinely hope other DMV locations take this one as an example. Great experience from start to finish!

Walk-ins are fake you can't get a walk-in appointment and online cannot be done the same day , even…read morethough it says they're available . which is completely ridiculous. This is the laziest workers in the face of the planet and I pay as a taxpayer and it pisses me off.

Good customer service and short wait time! I just moved here and needed to get a license and…read morelicense plate. I went on a weekday and weekend and both trips were quick and easy! I scheduled an appointment for both trips and was seen quickly and the staff was very friendly.

Overall: 1/2 Cleanliness:…read more Service: Quality: Efficiency: Value: I know this location has a ton of one-star reviews, but based on today's visit alone, I honestly can't relate to that experience. I came prepared -- researched what I needed ahead of time, downloaded the right application, filled it out, and made an appointment online. When I arrived, they checked me in quickly and even escorted me to the right window for service. The office was very clean and organized, so that's an easy five stars. The service was excellent from start to finish -- everyone I interacted with was polite, helpful, and seemed genuinely committed to making the process smooth. The quality of the experience was great too. The instructions online matched what was needed in person, and when I made a small error on my form, the clerk helped me correct it on the spot. The efficiency score, though, takes a small hit. My appointment confirmation never came through by email, and because of that, no one was going to call me over the intercom. Luckily, someone came to get me personally within a minute of sitting down, which made up for it. Still, it shows the system isn't perfect. Lastly, the value of the experience gets four stars. One front-desk clerk got distracted when other customers interrupted us, which slowed things down a bit -- but he was courteous, and I appreciated his effort to get me taken care of once we got back on track. All in all, I was in and out in 15 minutes. That's not just fast for the DMV -- that's record-breaking. Hopefully, reviews like this encourage more people to give this team credit where it's due.. . and more importantly, that this team continues to give people reasons to give it the review that I did. Good job, Midway Crossing location (Mall of Americas -- Miami) . Keep it up!

My wife recently visited the DMV for a simple name change with all the proper supporting documents,…read moreand the experience she had with a representative named Gilberto was extremely unprofessional, rude, and unacceptable. From the start, he was condescending in tone and dismissive of her questions. Instead of providing clear guidance, he gave incorrect and inappropriate information, including a shocking and offensive statement that "American citizens donate 99.9% of the time and Latinos do not 99.9% of the time" when discussing organ donation. This is not only factually false but also discriminatory and unprofessional to say in any workplace, let alone at a government office. On top of that, he erroneously cancelled her appointment during their interaction, which caused further frustration and wasted her time. When he asked if she wanted to register to vote, she said yes, and when she answered what party she wanted, he visibly made a face of disapproval. That kind of behavior has no place at the DMV, where staff should remain neutral and respectful. Throughout the interaction, Gilberto was dismissive, rude, and clearly unwilling to treat my wife with basic courtesy. He acted in a way that was low-vibrational, unprofessional, and cowardly--speaking to her in a way that he would not have dared if I had been present. People like this damage the image of the DMV and further erode public trust in an institution that should serve everyone fairly. My wife went to the DMV for a straightforward name change. Instead, she was subjected to disrespect, false information, and poor service. The DMV needs to take accountability for this type of unprofessional conduct and ensure employees like Gilberto are trained--or removed--so others don't have to endure the same experience.

This place needs to be shut down! The office refused to allow any special support for those in…read moreneed, and told us anyone with a disability should be able to support themselves. The lady in the photo was especially cruel, told us we weren't welcomed there and that only "normal" people were allowed to check in. The security guard in the photo mocked my client who needed help with translating and tried to bully her using his authority. What a disgusting bunch of barley humans.

Needed information on property appraising, so I went by the South Dade Gov't Center yesterday to…read moresee if I could speak with someone for advice. Went to the 2nd floor, to the Property Appraiser's Office, which was crowded with people waiting to be seen. I said excuse me to the employee to ask my question (she had glasses and brown hair, was working on 2/22 around 2pm), and she was extremely rude. She said I had to sign in. I said I don't know where to sign in, and I only had one question, and based on her answer I don't even know if it would make sense signing in and waiting. She said she didn't have time to answer questions, and that when people ask her one question, it's usually followed by 3 or 5 more questions. Very rude, dismissive and curt. I understand you're busy, but you're in the customer service business. It pays to be kind! Especially as a government employee.

the free parking is always packed so expect to park far and walk…read more there is security checkpoint at the entrance into the building so leave all your weapons and illegal contraband inc ur favorite hash pipe in the car or you will have a new set of problems to deal with aside from the original reason why you are here in the first place. the reason for the 2 stars is based on and because the whole system stinks like a fresh pile of horse manure... the online system is a joke and i truly believe that it's by design... you are supposed to be able to take care of your traffic citation online whether you hoose to contest it or not how can you do anything if that stupid citation doesn't even pull up and this is waiting up until the last day before the 30 days is up!?!?!? the bright side is that if you show up in the morning on a thurs, chances are that you will get served (pun intended) shortly. there is an old "take a number please" sign of what used to be their old ticketing system and has since been replaced w an electronic ticketing system on the wall in across from the old ticketing system. they were at a018 and in 40 mins i got called (a055) so that deserves one star. so be patient! and stand up for your right if you believe you have been wronged! and if you know you are guilty as sin, then get your best poker face going! either way, good luck folks! btw: the other star is for the parking spaces. they are actually spaced out nicely so that minimizes your car from getting dinged and/or scratched.

This past month, I received a notice via mail letting me know I could now conveniently renew both…read moremy auto and motorcycle tags online, perfect timing since my birthday is in June. I filled out the info, paid by credit card, and about a week later, received the motorcycle tag... but not the one for my BMW. After calling Florida Tag Registration, they confirmed the motorcycle renewal but couldn't explain why the car didn't go through (apparently the state uses a third-party system). I was asked to check with my credit card company to see if a refund had been issued and to try again. I followed instructions and resubmitted payment to only to get the same result. At that point, I decided to visit Tropical Auto Tag Agency in person. Gotta say, from the moment I walked in, the process was smooth. I did a quick digital check-in, and less than 15 minutes later, a helpful staff member had my renewal processed. Amazing service, quick, clean, and professional. I'm giving them 4 stars instead of 5 because, unlike the $85 I paid online, I was hit with an agency fee and a credit card fee, costing me an extra $25. Years ago, credit card fees were just part of doing business vendors didn't pass that cost on to the customer. Maybe I'm old-school, but when businesses tack on card fees, it feels like a penalty. That said, I still highly recommend this agency for its speed, efficiency, and top-notch service. Just be aware of the added fees.

Totally unwilling to work with people. The guy who helped me (did not help) wouldn't register an…read moreold $200 trailer that I bought last week on the other side of the state because the date the kid wrote on the registration was slightly unclear, although you CAN make out the date. He actually wanted me to drive 129 miles to get a bill of sale or have the guy overnight one. Went to another agency and got it done, no questions asked. Totally incompetent and lazy. This guy is on a power trip and unwilling to help anyone. Stay away from this place.

Es una falta de respeto que te cobren el parqueo 6.45$ cuando vas a pagar por un servicio, siempre…read morehay muchas personas y me parece abusivo el precio del parqueo.

Ileana was amazing!!!! Easy fast process. Almost no wait time and super kind!!! Would recommend!read more

We had an appointment but never imagined it would be so smooth and fast!…read more In and out in less than 30 minutes. The people working there are very nice, organized and professional.

I was dreading going here today to update my license. I was so wrong. I arrived 10 minutes…read moreearly for my appointment and was met with a kind and professional woman who showed me the place to wait for my appointment. She checked my paperwork handed me a number and sent me in to wait to be seen. I was called 2 minutes later at 11:32, my appointment was for 11:30. I was taken care of by another thoughtful and professional person. I signed the necessary forms, paid my $25 and received my new license and left by 12:05PM. Every person who helped me was terrific. Make an appointment, arrive with a smile, be appreciative and take note of the endless hard work all these people do, and say thank you.

I had no idea that florida offered these tag agencies…read more It was quick, cheap and no long lines. My tags had accidentally expired.... And I needed it down ASAP-- the best part it's that it's ina cute little shop where you can get some Cuban food, Italian, or even some good soups or groceries at Publix. It's

Airway is by far the best tag agency i've been to. Super friendly staff, quick & super clean. It…read moreeven smells nice. I'm so grateful for their efficiency, they have so many windows to help you, which moves so quickly. i highly recommend Airway for your services.