A few weeks ago, I was riding on Toronto's Waterfront Trail as I often do, when I got a flat…read more Always a drag but I had my tool kit and spare tube so the change was quick. Unfortunately my Co2 inflator malfunctioned: I had a repaired tire but no air. A quick online search showed that Dream Cyclery was just a few blocks away. I knew as a reputable shop that they would have air available for those who need it in a pinch. And yes, as I arrived, there was the air hose as I had hoped. Noticing it was only Schraeder-ready I went into the shop to borrow an adapter and say thanks for the rescue. No thanks needed. Just 5 bucks. That's right, any cyclist with Presta valves must pay for the tiny brass adapter in order to use the "free air." The staffer seemed embarrassed to be charging me $5 for a piece that costs no more than a nickel. With the next nearest bike shop a significant walk away, I had no other choice. How chintzy is that! It wouldn't be so obnoxious if they were charging a dollar to cover the cost of providing them, or asking for a donation to a favourite charity (Cycle Toronto?) but this feels likes mean-spirited gouging. Looks like a nice shop. Sorry I will not be visiting again.

Great place with a lots of options, operated by kind, passionate, and insightful people. They have…read morea repair shop in the back and a free tire pump just outside the door. I am just now getting into road cycling, and they had me ready to go with all the essentials in a matter of minutes. I've already been there 3 times in the past 2 weeks, and I'd encourage anyone looking for a local bike shop to give them a visit!

I took my bike in for gear shifter cable installation and a new headset. I was quoted a price of…read morearound $100 for all parts and labor. Next thing I know, I was charged $140 with the work already started without calling me. I had no choice but to accept it since they already started the work. I was told they would contact me when the bike is ready. Several days later, I called due to no contact. I was told the bike was already done and apologized for not contacting me. When I went to pick up the bike I noticed that gear shifter caps were not put back on (which I had removed and provided to them in a ziploc bag). When I asked about it, I was told they didn't have the right screw. The shifter was a standard Shimano shifter, not some exotic custom shifter. For a bike shop to say they don't stock screws for a common standard equipment is shocking and, frankly, unacceptable. I will not be using Cycle Solutions again. Good thing another shop opened up on Kingston Rd in the Upper Beaches. Cycle Solution is getting way too complacent.

I've been visiting Cycle Solutions for years (even though they aren't the closest bike shop to us),…read moreso it's surprising I'm just getting to this review now! :-) Over that time, I've dealt with many of their sales and service folks and what comes across from every one of them is: they just love biking. I always get knowledgeable, honest advice from them. Sometimes that meant buying something that cost more, sometimes less, and sometimes they'd just send me away with plans that meant spending no money at all. They don't "sell"; They just want help you to love your bike and have a great ride. I can't say there are many shopping experiences I enjoy, but next week, we're scheduled to bring our bikes in for service and to get some new pannier racks and I'm actually looking forward it! I don't know how they work their easygoing biking-mojo on me... but I like it!

Great bike store. Welcoming. Friendly and knowledgeable…read morestaff. They love to chat and share about everything bike.

The absolute best customer service! So happy I stopped by on my quick visit to Toronto. The staff…read morehere really are true gems, they know so much & were so incredibly helpful when I didn't know much about the town. Dani and Christian were amazing in showing me what they had around the shop and also genuine about their experiences about the parts. I'd just flown in with my Brompton electric, without it's battery and they were kind enough to pilot their battery rental program with me! It was so amazing being able to use it to tour around the Toronto Islands, it truly was such a gift. Dani was also so resourceful and went through the bike map with me so that I knew the safest routes around Toronto. I also was able to nab a Brompton tool kit on sale & it was a stellar deal! They also carried a lot of post-market brompton parts that are kind of difficult to find so I would pop in and see what you can find.

I called them when I got my bike from someone from BUNZ. the first thing I said is "I got a bike. I…read moredon't know anything about bike. help me." then, they helped me. I knew that I needed my grip and saddle to be replaced so I told them about that and booked an appointment. When I showed up at Bateman's, they asked me what needed to be fixed and I repeated the whole "I know nothing. help." within a minute, they figured out that my tire, gear cable and break also needed some upgrade. I said okay but also told them that I'm budget conscious. they absolutely respected my wish and never judged me. upon my pickup, they raised my seat, explained how gears worked and just made me feel welcomed in the Toronto cycling community. and holy ginger snap, the very first ride after the tune up felt AMAZING!!!!! I love my bike and now I know whom I can rely on whenever I have questions or issues with my baby. THANKS BATEMAN'S. also, they got a cute doggo. bonus points y'all.

I cannot recommend Bateman's Bicycle Store. I bought a very expensive custom built bike from them…read morewhich has caused me great stress and no end of problems. Despite being crystal clear that I wanted to ride upright. I could not easily reach the handlebars and was crunching forward awkwardly. I returned to the store many times for unsuccessful adjustments. Finally Batemans said nothing that could be done. I also had to return for other shoddy work: the basket was mounted so close to seat, it was not possible to sit on it; in one unsuccessful attempt to fix the main problem, the shifter was twisted so it could not be reached and the brakes were angled too far down to access; one of the tires kept going flat; the kick stand interfered with bike function etc. As a last resort, we went to Bloomfield Bicycle Company in Prince Edward County which had been very helpful with our old bikes. I learned that the medium bike frame sold to me by Bateman's is too large/long for my height. Bloomfield were able to replace the handlebars with ones I could reach sitting upright. They also said the grips were too long and large for my hands, and had been installed improperly. They replaced the plastic white clip ties holding the basket which they thought were dangerous and could snap with black metal clamps. It was very time consuming and costly to go to Prince Edward County since we had to stay overnight in and pay for accommodation. But I can now ride my bike comfortably. I cannot recommend Bateman's Bicycle Store

Rob and his team at Velotique are very informative and helpful with our regular bike tune-up and…read morecycling needs. They are responsive and quick to address our concerns to remedy our situation with great communication and customer service. I highly recommend this local independent bicycle store. Well done and thanks, as always.

I've been to this Beaches location multiple times and I always pleasantly surprised about the…read moredegree of knowledge, customer service and speed at which this bike shop works. After my service today, I felt a Google review was warranted as my thanks to this amazing bike shop. I have to say that my experience has always been very consistent and the level of service always top-notch! After moving tot he Beaches a couple of years ago, I was looking for a new local bike shop. I found them online and I rifled through their Google reviews and after seeing so many positive reviews, I decided to try them out and I can honestly say, without any hesitation whatsoever, that this is definitely my go-to bike shop! The staff are not only extremely friendly but they speak in a language that you understand--if you're a little more technical, they can elaborate in jargon you're used to--if you're not so technical, they not only explain in a language that you'll understand but they make realistic recommendations and will not try to gouge with unnecessary parts or services and everything is very reasonably and competitively priced! I've been to other shops and before I knew it, I left the store with so many extra things that I realized I didn't really need. This doesn't happen here. I can't stop talking about how great Cycle Solutions is and the more I interact with their various staff, I am absolutely certain that they have the right business model that maintains a very loyal customer base and their consistent client-focused service will always impress, whether it's your very first time or your millionth time in their store. THANK YOU Cycle Solutions for helping my family keep our bikes more on the roads than in the shop!!!

Ron up front & Andrew the mechanic in the back. Amazing…read morecrew. Took in at noon & got it back by 5 like new! Globe Roll 01. Thanks guys!

Are you the owner: A: yes…read moredo you have bike gloves? A: nope If I buy four tires can I get a break on price? A: nope If I buy four tires for two bikes, can you do installation? A: nope is this a bike shop, or a skit with the hostile shopkeeper in Fawlty Towers or Cheese Shop? cyclepath Davisville was like Dermott in Black Books: wtf are you in my store? This place was like Bike Depot: buy a bike @ $1000 or fuck off. Like Bike Depot. Better choice: Silent Sports

Not sure what happened 4-8 years ago, but I have never had any issues. I do bike maintenance by…read moremyself so I mainly purchased stuff from them. One thing, nothing to do with this store, but latest bike brakes with discs are more than annoying to maintain.

My experience with Cyclemania Danforth was beyond disappointing. I brought in my e-bike in to have…read morethe brakes tightened and checked, as I was beginning a new job in a few weeks and intended to ride to work. The service itself was quick (about an hour) during a weekday afternoon. Worker didn't take down any information when I left my bike, and I just claimed it from the pile when I returned. My left brake was upon first inspection was tight, but the right side wasn't considerably tighter than how it came in. Despite requesting they inspect the brakes for issues, I wasn't told anything about my bike's condition. The work cost me approximately $60. On the third day of use riding to work, one half of the front brake system fell off and was lost to traffic. On the ride home, somehow despite not using the front brakes anymore, the other half of the front brakes were lost as well. Other than not being the tightest I hadn't had any issues with my brakes prior to taking them in for service, and coincidentally only 3 uses after getting my brakes supposedly tightened and CHECKED do they happen to fall apart completely. I thought I was paying for experts who could ensure this type of situation doesn't happen specifically. In my mind, either the pads were old and needed replacing, which should have come up when I was PAYING to have them checked, or the brakes were fine otherwise and it's the job the shop did that caused their failure. Either way, I'm unhappy with the results. I contacted the shop via email to explain the situation to see if there was anything to be done. Their reply verbatim was "Tighten and check doesn't guarantee that 3 weeks later your heavy e bike brakes will be still good . You bring bike and get inspected and we tell you what to do and cost of fixing". After already having paid for them to "inspect" my brakes, and only having used it less than 3 times, they somehow thought I'd give them more money. They not only refused to take responsibility for the poor quality of work done on the bike, but they also acted condescendingly towards me, as if I was at fault they didn't put on the brakes correctly or adequately inspect the condition of the brake system when instructed. I was disappointed by their lack of accountability and poor customer service. I had no choice but to take my bike to a different bike shop to fix the issue. At Cycle Solutions on Parliament, not only were the missing brake pads replaced, but they were also properly tightened (both sides!) all for a much cheaper price. Other than not telling me when I made the appointment I couldn't leave my bike battery in the shop (needing me to return home to get the key to remove it), The staff at this new bike shop was friendly and knowledgeable and even took down my information when I left my bike as if they were a legitimate business unlike some competitors. In comparison, Cyclemania's staff seemed careless about the safety of their customers. The experience really made me question the quality of the work they do. It was quite clear that they place profit over customer safety. I would strongly caution anyone against doing any business with them as they clearly are unable to provide the quality service that is required in the cycling industry.

Super friendly service, always willing to help out. Very knowledgeable staff. Great selection of…read morebikes, parts and accessories.

We recently stopped in for our first new road bike--a great overall experience. The associates were…read moreknowledgeable about their products, and the service department was friendly and efficient. I highly recommend it to any cyclist.

I purchased a Emmo knight with aparently brand new sealed Lead Acid batteries, I asked him precisly…read moreif the batteries would take me to Kipling and Lakeshore he told me yes!!! so from Danforth Avenue to dundas and river is roughly 9 kms, the bike never even made it to broadview and danforth, which is 3 kms away, when i picked up thre bike the batteries were fully charges as it shouwed on the display, when i called him and told him that idt died and where he told me you bought the bike its your problem now, when i took the bike to AZ source where i live i found out that the batteries were old, they would not hold a charge, so afterr paying 240 for a tow truck to my home, and another 950 for batteries and $1800 for the bike i thought that i had a decent bike now, then while riding it the controller blew SMH was told the bike had the so 3 days and over 3000 dollars i still have no bike because he refuses to do anything, Now i had to sell the bike for 800 because the controller needed replacing dont buy from this guy he does not care about his customers

The guy doesn't seem to really care about his customers and concerns. He looked like he got out of…read morebed and was annoyed having people there. He can be blunt and impatient. The work he did mounting a battery was very shabby. He merely glued it on instead of rivets and screws. Then he charged over an hours labor. I had initially taken the battery mount off but didn't have the tools to mount it. There's no way that took over one hour to glue on. By the time I saw it I was shocked. I'm surprised he stays in business doing crummy work and could care less about his customers

I brought my bike for a tuneup but after few days of using it the rear tire was loose ... good…read morething this happened when I am carrying my bike down using the stairs because the elevator is not working. I tried to contact Cycle solutions immediately but they didn't respond... this is the second issue I had after tuneups..the first one was a loose brake pad! Now I learned my lesson!!! I will never go back there again!

Had an unpleasant experience at the store this afternoon. I called the store to confirm that the…read morebike was ready before coming in to pick it up and when I got there the bike wasn't ready. There was a miscommunication and instead of resolving it with me, the store owner blamed it on me (the customer) which I'm paying for a service and was treated rudely. When I got my bike the tires weren't pumped and the chain wasn't greased and had ask for that to be done when it should be already be done! Honestly, with the amount they had already charged me and making me come back twice and how rudely I was treated, I won't be going back there again...It's too bad as it was a decent cycle shop before they had poor communication skills and start blaming on the customer and stopped doing decent extra work like pumping the tires and greasing the chain after a service. I will go elsewhere next time.