First, I should start off by stating that we just completed an almost 2 year home remodel. We…read morehired 9 contractors to complete various projects throughout the house. 7 out of 9 completed the work as contracted, and took pride in their work. We are so grateful and have recommended them on multiple occasions to friends. Our pool contractor who remodeled our backyard had a rough go at it with his subcontractors, the experience was terrible, but he acknowledged the mistakes, did everything he could to make it right and he ultimately completed the job, and therefore we would never leave him a bad review. This is actually my first bad review on any contractor; I am writing this, not out of spite, but because I genuinely want to help others avoid feeling the way that we did during the 3 months they were in our home, and for the 10 months we spent in a court battle where we sued Lori and Corby for breach of contract.
If I could give zero stars, I would. Hiring Lory and Corby Walker (Kitchen Tune Up Grapevine) for our kitchen remodel was the biggest mistake we've ever made. From start to (a very delayed and disastrous) finish, this contractor demonstrated nothing but incompetence, and complete disregard for quality and customer satisfaction. Despite the terrible experience, we just wanted the project completed so that we could move on. We were willing to look past the terrible experience, as long as they completed the work according to the contract. Instead, they refused to resolve the issues, after multiple requests and demand letters. We had no choice but to file a lawsuit. The court ruled in our favor; this says everything you need to know. They actually asked the judge if he would put in the judgement a ban on allowing us to leave a review. KTU should have thought of that when I begged and pleaded with them to make our project right. We did not want to go to court; we just wanted our kitchen completed according to the contract, so that we could move on.
We thought we would be protected by hiring an established "company." They are a franchise and have locations across the US. The national cover under the Kitchen Tune Up name, actually doesn't provide any cover at all. We contacted the Kitchen Tune Up corporate office to help resolve our issues, and they refused to help. They responded that we entered into an contract with an independently, locally owned company and any claims that we had, needed to be directed toward them. Please be aware that you are not getting the backing of a 35+ year old company with franchises across the US. You are entering into a contract with a previous accountant and IT employee, with very little experience in construction. I have talked to other customers who ended up in court and/or disputes with Kitchen Tune Up franchises as well; most signed an NDA where they are not able to talk about their experiences, which explains why you see only the positive reviews on here.
I could share the details of our horrible experience that consisted of multiple mistakes, delays, and excuses, but realize that they will only respond with lies, trying to make us appear as an unreasonable customer (similar to what they did to another person who left a negative review.) But 2 facts that can't be debated exist. We sued them for breach of contract and won. And they brought a registered sex offender (charge is related to children) into our home without informing us. This was not only a violation of our trust but also a serious safety concern, especially since we have young children at home; I still get sick when I think about it. This subcontractor did 90% of the work, and was in our home for the entirety of the 3 month project. I can't imagine any mother would be OK with that, and people should be aware of the type of company they are dealing with.
Save yourself the headache, money, and time. Do NOT hire Kitchen Tune Up - Grapevine TX. Our kitchen is a constant reminder of this horrible experience, and I wouldn't wish it on anyone.