Very knowledgeable staff and excellent service. Prices are competitive to elsewhere but other…read moreplaces don't have the service you get w Mathu's.

The whole thing was great. They came out 2 days after I contacted them. They had the part needed…read moreand installed it. I am very pleased with service I received. The price was also quite reasonable. They have fixed small motors for us in the past, so I never considered them for appliances. Great job and very professional.

Purchased a new dishwasher and the installers chipped the countertop when they removed the old…read moredishwasher. They photographed the damage and told us to get it repaired and bill Bitter Neumann. Before repairing I consulted 3 repair people and got options. I called the salesperson who relayed the message to the manager and the manager has not responded. It has been 4 weeks and four phone calls and no one has returned a call. Very dissatisfied with the customer service.

Bought a new refrigerator three years ago. On day one it froze every item in the freezer as well as…read morethe refrigerator compartment. Called service and they sent their repairman. The repair did not work. Cans broke and I had a mess on my hands. Repairman showed up again and installed a defective part. I contacted Dan, the business owner and stated I did not want the Frigidaire unit. He stated that I had to have it repaired and he would not replace it. Still did not work. He left me without a refrigerator over the Labor Day weekend, and it was not working for a total of 66 days! I again contacted Dan and he became irritated and stated that I am not to call him, and I am not allowed to come in the store! He added that he is done with me! I lost hundreds of dollars of food, but I guess Dan's problem was resolved. The unit remains problematic and has seen 10 service calls. Frigidaire was willing to replace the unit but Dan, emphatically stated "NO WAY". Now I know why their name is BITTER Neuman!

Came in today to pick up my reserved order and figured I'd ask if there were any Pokémon products…read moreleft while I was there. I asked one of the employees, and they told me there was nothing left without even checking. Not even a few minutes later, another customer asked a different employee the same question. This time, the employee actually went to look and came back with one item. I was still standing there like... seriously? I even told the other customer she could have it, so it's not about me trying to take it. It's just frustrating when you're told something isn't available and then see that it actually is, just because someone else got help from a different employee who actually checked. I get that things sell out fast, especially Pokémon stuff, but at least take the time to look before saying there's nothing. It just feels inconsistent and unfair. Just hoping for better communication and effort from staff next time.

Had great experience with Derrick in the Geek Squad. Not happy thay we can't get help with tech…read morethings anymore

If anyone is in need of a new mattress,bed frame ,complete bedroom set, bed sheets blanket or even…read moregood used furniture or refurbished appliances. Please look no further Les's One Better located at 1352 Commercial Street Neenah WI... has it all. Number #1 mattress world wide. Time to stop wasting money at these big store companies and come check out the small company out....you won't be disappointed

We've been working with Les's One Better now for 5 years. Nothing but good things to say about Les…read more He's an honest and very hardworking man who'll do what he can do for you. Our last purchase was our queen mattress, a New Englander. It is a comfortable and affordable mattress that will last you a good long time. With Les, you will get the personal touch unlike the bigger stores.

DON'T CALL FOR ANY REASON!!! We are a Nonprofit Organization…read morewho Provides Service Animals to Veterans and We were Donated a set of Pet Machines By Alliance Laundry Systems/ Speed Queen Corporation. Went here to get help with a Warranty Issue which is 10 years... Because we didn't buy it from them they won't repair it and Have the "Right" to refuse help to People needing help, with Warranties. Upon leaving their store I told them I was gonna F@$! Them Up Online and that's why I am Here, they are Scam artists and Have ruined a Good Family name , these guys are Matsons not Heins... Nothing but First Rate Crooks in my opinion. 0

All our appliances were purchased through this great company. They were very helpful on picking out…read morewhat we wanted/ needed. Professionally delivered and they even hauled away the old stuff. Being not vary tech Savy, the staff even showed us all the functions on the new appliance and answered all the questions weeks later! Top notch appliances needed no service so far!

I recently purchased for delivery later this month a set of kitchen and laundry room appliances…read more My Salesman Jeff F. did a fine job in discussing and finding me in stock products for a delivery, in a very late moment sort of, on the fly appliance purchase. I was pleased to know also that Kettle Moraine Appliance had in store repairmen, also, for future use. Jeff did a fine job. Period. He has a very fine, extensive product knowledge base, and answered a lot of my appliance questions and concerns. He listened and I was not preached to, unlike too many Big Box Store clerks. I especially appreciated direct and accurate answers to my qualms of having to have a ventless clothes dryer. I have a quirky new kitchen set up where a built in alcove could take traditional stacked laundry units, but not an available exhaust pipe. So, a new style, all in one front opening single unit washer/electric ventless dryer was the solution. Jeff was a great and to the point "explainer" that the concept is sound and actually very common now a days. So, as a non - Digitally Gifted sort of fellow, I appreciated that . Also, and for me as a Semi-Retired guy, who is not one of the local Gentry Class, I was given the full attention and courtesy as if I were such. It was appreciated. -- Mike B., Milwaukee

We purchased a wall oven and were told it would be at their store within a week. I called after the…read moreweek and was told "we are short staffed" and that I should leave a message for my salesman. So I did. No call back so after another few days I called again and was told the same thing. Not until I basically demanded to speak to a manager did the receptionist respond appropriately and make it an appropriately handled discussion. I was then told by a manager when it would arrive. I called that day and they said it had arrived the day before. Then finally the salesman called after I already found out. The Installation crew was great thankfully. A week later I called to request a service guy to take a look at the door as it doesn't close right. The guy told me their service people weren't in that day and that I should call their West Bend store. Again, the customer is expected to do the store's job. I would not recommend them. If I can't find a better store next time I need an appliance I will order it online and deal with the installation on my own. They provided no added value. BTW my oven was $4000 so one would expect at least average customer service.

Do not shop here! The store will try to offer you an insurance plan for furniture repair and…read morereplacement that they do not honor!

We recently purchased a condo and bought a lot of furniture from Plymouth Furniture....we love it…read moreall but had one little issue with the height of our bed. Today Ian and Lepolean came to deliver a few more pieces we had purchased. They came in and took charge and did everything to fix our issue and make sure we were happy. They worked very hard, took charge, were pleasant , helpful and aimed to please. These two very hard working guys were amazing. Plymouth Furniture is very luck to have them. Thanks Ian and Lepolean... Ron and Sue Dexheimer

We're getting ready to sell our home and of course, the dishwasher dies! Buying new appliances…read moreright now is incredibly expensive. We decided to check out Budget Pre-owned Appliance. Joel's previous career was as a used car salesman. We were referred by a friend and over time we bought 5 cars! When that business closed, we wondered who we'd buy our next car from. Imagine our surprise when we discovered Joel went into business for himself. We decided to check it out. We bought a great used dishwasher for a great price. I mentioned to Joel that our washer and dryer weren't in great shape either. He didn't have what I was looking for, but about 3 days later he called. You guessed it, he found exactly what we needed. We were thrilled to get a washer and dryer just days after buying the dishwasher. We will definitely visit the store again!

From the owner: Budget Pre-Owned Appliance, LLC specializes in selling quality, clean, refurbished appliances that…read morelook and function like new but at a fraction of the cost!

Bruce, the sales person, is the absolute worst! I have NEVER been treated so horribly by a sales…read moreperson ever. I ordered a bed frame on February 4 and it was delivered March 18. As soon as the delivery people brought it in the house, I recognized it was not the same color as what I had seen in the store. What was in the store was very light colored, and what was delivered was much darker. (see photos). My husband called and reported it immediately. Bruce responded it was just a difference in lighting and blew us off. We then went to the store in person where he was very defensive and deflective. Bruce continued to argue that our photos weren't valid as they weren't taken with an iPhone 17 Pro Max, the only camera he trusts. He said he would contact his rep to see what could be done. I went to the store on March 20th to ask what progress had been made. He gave excuses about reps not returning phone calls and "this could take weeks." I attempted to continue to talk with him and he walked away. RUDE! My husband I went to the store today, March 25, to ask again about what progress was being made to resolve the issue. He said he had talked to a rep last Friday. I asked why he hadn't called us three days later to let us know and he became VERY angry, yelled at me repeatedly that he was doing me a favor. He said he didn't have time to call. That's ridiculous that there was never a moment in three business' days time that he couldn't have called. The store is never busy. When I continued to tell him to stop yelling at me, then he stuck his finger in my face and kept shaking his finger at me, and continuing to yell. I told him to get his finger out of my face, that I wanted a full refund and to come take the bed back. He responded that he never wanted to see me in his store again. I replied, "as if I'd ever come back," and he responded with, "Good." He is refusing to credit my credit card, but says he will mail a check in a few days. I am very distrusting of that, so I will continue to monitor. There are no plans to pick up the bed that is the wrong stain color either. Avoid shopping at this store. You will be treated horribly.

Great people, quality furniture, great place to shop local and most products are Wisconsin made or…read moreAmerican made. Highly recommend!