Manager Attitude is rude. Her name is Brittish She gives orders when talking to customers. I don't…read moreknow if she is like this all the time, but this was my first and last interaction with her. This is the one in Shelby NC.

We are ultra-impressed with O'Reilly Auto Parts. On a busy Saturday afternoon, we needed to call…read moreseveral locations looking for a specific small toy whose brand they are known to carry. Each and every employee we spoke with took such time and effort to kindly and professionally search for the specific item we needed. How extraordinary it seemed to speak with many individual employees at several area locations so willing to assist us. We will be new customers going forward and hope that O'Reilly's management teams will recognize the competent employees they have hired in Shelby!

If you're a hot rodder you'll understand reaching out even 200 miles to find the perfect affordable…read more part (older transmission). But then waiting five weeks and counting as you eventually learn the parts yard needs their lift repaired and additional yard staffing, with no communication of when they'll be back in business. A stressful situation for both employees and customers. STILL WAITING.

To whom it may concern, I bought a Ford 7.3 diesel motor…read morefrom this auto recycler. As a long time auto recycler for 60 years .The motor I bought came in and the vendor had changed both valve covers. This engine possibly came out of a truck that had engine fire. Whoever installed the new valve cover gaskets had pinched the injector wires which created a short. The engine once started was missing on several cylinders. Upon diagnosis we discovered the problem and had to replace the valve cover gaskets. I sent a copy of the invoice to them for parts only without labor. They would not honor the repairs to keep their engine sold. I lost money on this sale. Auto recyclers stick together and we maintain a friendly and suitable work environment with well produced products; we take care of one another...I wasn't taken care of the way I should have been and ended up paying out of pocket. I paid a total of $142.00 of expenses to complete the motor the way it should have been when I bought it from this auto recycler. Best regards, Don Anderson

I highly recommend this shop.The towing part is very quick and responsive. The tow truck driver…read morewas cool.Kevin the owner is amazing and very helpful.

Paid thousands of $$$ being private paying customer..shady work ,parts falling off as we drove down…read morethe road,..this was not a rush job seeing they had the vehicle for over 6 months..we had to bring it to another shop to get it refixed..never seen such work done in my entire life..I wouldn't bring anything here again..they certainly don't care about your safety or others on the road , if they did that vehicle would have rolled down the road without an issue.and yes the owner was well informed of issues once we left his lot,, he offered to refix it,,but how could we even trust him again, after all we trusted him from the beginning of the work,..when safety's at risk,trust no longer exists..my advice to others,,just take it somewhere else to be properly worked on...

These parts techs know auto parts. When neither AutoZone nor Advance Auto knew what a stud was,…read morethese guys not only knew, they found one that I could order and have delivered at the house! Waaaaay better than those "A" stores!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Zero stars PLEASE DO NOT use this mechanic !! Larry came…read moreout to repair my son's VW Jetta. Initially, seemed like he did as he said because car was back running. However .... he charged near $750 to replace fuel pump & 02 sensor but refused to provide an invoice of any kind, receipt for parts or record of a diagnostic report we paid $50 for ,that fee was to go toward repair, but he never applied the fee to repair! Worst of all is .. this "new" fuel pump failed just a few months later! If it was actually replaced it would be under warranty. I reached out to him & recently (finally!) he provided some Amazon receipt ( with parts totaling $92 / he charged me almost $300 for ) BUT those parts do NOT match as a fit for my son's year and model Jetta .... nor does that "Amazon" misfit match up as the fuel pump that was just removed & replaced ( w legit receipts proof of w old part physically removed & new parts with receipts ).. this was done by another legit mechanic !!! Larry stated once he received wrong fitting fuel pump initially, but could not provide receipt for the correct parts being ordered/ received. ??? Asking a mechanic to provide an invoice & receipt was is reasonable & an expected request !! Larry acted like I was crazy & disrespectful to even ask ! Like what ???? We had problems over past few months , like mentioned above fuel pump then recently completely failed . Turns out after a proper licensed mechanic did real diagnostics they determined neither part we paid was ever actually EVER replaced ! He simply used relay to get failing pump to function short term ! Our latest legit mechanic can testify he recently removed ORIGINAL pump. We have now replaced both parts . Larry did not ,but charged us for these parts and labor. He also seems he caused more issues by messing with rigging relay ! Idk , but in a nutshell, Larry stopped replying to me , refused to provide receipts for any such fitting parts / warranties , diagnostic report ... just plain refused to provide any type of invoice or attempt to do anything to make this right at all. I gave him numerous chances to provide receipts & come out & rectify /repair. He stopped responding. I have reported him to BBB. Please don't let this happen to you!! It's costing us more money, time & headache :-0 Just another FYI, according to our legit mechanic Larry also overcharged for us what he didn't even do. Unbelievable !!

Couldn't have asked for better service. Extremely professional, friendly and quick. I needed brakes…read moredone in a hurry and he was at my house in less than an hour. How often do you find that kind of service? Never. Highly highly recommended. Thanks so much for helping me get back on the road.

Went in to get some tires and the tag was wrong. After I left I asked if I could exchange for the…read moreright size and even pay any difference I was told over the phone tire sales are final. There is no posted signs anywhere stating that and I want informed at not prior to checkout. I absolutely do not recommend this place. They do have a return policy so to not accept this as a return is ludicrous. Absolutely do not recommend.

They won't let reviews on their page so I will let yall know the L and L U Pull in kings mountain,…read morethe front desk is very unprofessional. Wasted my time yesterday waiting on the tow truck around 9 am to about 2 pm until I finally gave them a call and the front desk said their tow truck is broke down. Idk why they didn't call me to lmk so I told them tomorrow will work give me a call when yall can get it. I call around 10 am today and no answer straight to voice mail so i called wheelzy to update me on my offer and the tow truck finally answered their calls (ofcourse) and when she spoke to me she was rude and hung up on me. Waste of time and energy on this company. 10 out of 10 DON'T recommend.