After a warm greeting, I was passed on to a more knowledgeable and extremely compassionate person;…read moreHailey. Understanding how upset I was to have to muzzle my beloved dog, she enabled me to understand and accept how all dogs should be muzzled for their safety and mine. Also, that neither me nor my dog were bad. I welled up with tears of relief thanks to Hailey's compassion. Today, she was a God send. Thank you, Murphy's father

They are a great help to me, preparing an order each month of the weird selection of canned foods…read moremy finicky cat will eat and then delivering it to me. Also, this month the very capable manager, Mark, was very helpful in resolving a Door Dash delivery problem. BTW I am NOT in "Charleston, SC" as Yelp claims. I am in Willow Street, PA and Mark manages the Pet Supplies Plus store there.

They are honest and helpful. They acknowledge you when you come in and they are friendly. They will…read morehelp you with any questions that you have and they don't try to upsell you on things you don't need. It's a great store,

The manager Jen was amazing! She gave me suggestions on something different to try with my dogs!…read more The only thing negative is their bird area is sparse!

Worst grooming ever! Didn't even wash my dog before shaving her down to the skin even her sweet…read moredoodle face was shaved. My granddaughter exclaimed when they brought her out that it wasn't even my dog! Huge waste of $50!

I have been taking my 70 pound boxer/lab mix there for several years (about once a quarter) to wash…read morehim myself- the staff is always accommodating and the price is quite reasonable- having these facilities is so great for me- I am on a tight budget and Mack is super easy other than the fact that he can be dog aggressive which is why I take responsibility for him.

I cannot say enough good things about PetSmart…read more I brought in guinea pigs I was really concerned about, and the staff went ABOVE and BEYOND for them. They took the pigs in immediately, kept me updated with phone calls, and when I said I wanted them back, they held them for me instead of rushing anything. That meant so much to me. They gave the guinea pigs proper quarantine, care, treatment, and even a vet visit. You can tell they actually care about the animals and not just about selling them. I was especially impressed that they quarantine their new guinea pigs before ever putting them into a case for customers. That's something every pet store should do, and it made me feel so much better about their standards. On top of that, their store is honestly amazing for supplies. They have great sales sometimes, a huge variety of treats, hay, cages, cage accessories, and everything you need to get properly set up with guinea pigs from day one. You don't have to run around to five different places -- it's all right there. This experience was the total opposite of my experience with Petco. PetSmart treated the animals with real compassion and treated me like a human who actually cares about her pets. Huge thank you to the team here for taking animal care seriously. You made a stressful situation so much better, and I'm genuinely grateful. Highly recommend this location to anyone who cares about the wellbeing of their pets.

My Reggie and I had the absolute pleasure of meeting Bree today, May 12, for our 1:30 nail trim…read moreappointment at the Lancaster Avenue PetSmart. To call Bree outstanding would truly be an understatement. From the moment we arrived, Bree treated both Reggie and me with kindness, patience, professionalism, and genuine compassion. Her calm and loving manner immediately put my little boy at ease, and it was clear how deeply she cares about the animals she works with. Bree is not only incredibly skilled at what she does, but she is also a wonderful human being who represents the very best of PetSmart. The Lancaster Avenue store is fortunate to have someone of her caliber on their team, and I sincerely hope management recognizes what a tremendous asset she is. I honestly cannot imagine taking Reggie to anyone else for his nail trims. We are both so grateful for the care, respect, and compassion Bree showed us today. Thank you, Bree, for treating my sweet boy as if he were your own. You made what could have been a stressful experience into such a positive and comforting one.

I get my dog scooby groomed here everytime kayleigh is just a sweetheart and always gives my dog…read morethe cutest haircuts (when he's not being annoying when it comes to his face lol) but other than that she's a gem!! recommend her especially

DON'T EVER GO TO PETSMART ON FRUITVILLE PIKE…read more You will not believe this!!!! I go to pick up Hudson yesterday and Sydney (new groomer)says to me, the man(Tim) who dropped Hudson off is banned from coming in here. I was so shocked I said... why. She said he always comes in swearing at everyone and raising his voice. What in the world??? This is the first time Tim dropped them off. Mom or I always take them. Mom had eye surgery so Tim took him. He called the store to find out what was going on. He said Sydney was getting all smart mouthed with him and wouldn't let him talk. He hung up on her. A case of mistaken identity obviously. Never ever has a company treated us like this. We spend over $500 a month there getting our pets groomed once a month, dog food, treats etc.

I'm really disappointed with how this situation was handled. I brought in a baby guinea pig I had…read morerecently purchased because her bonded cage mate passed away about three weeks later. I was concerned that whatever affected the other guinea pig could also affect her, so I brought her in to be checked for her health and safety. This was handled very poorly. When I later called for an update and asked about getting her back, I was told she had already been placed back in the display case to be sold to someone else. There was no concern shown for her physical or emotional well-being. Guinea pigs are prey animals and extremely sensitive to stress. On the same day her bonded cage mate died, she was also separated from the other guinea pigs she had bonded with. In a short period of time, she experienced the loss of her companion, separation from familiar cage mates, transport back into a loud store environment with dogs and children nearby, and being put back on display without proper quarantine--even though she had been exposed to a deceased cage mate. This kind of stress can weaken their immune system and put them at serious risk. I felt treated unfairly, and the way this was handled did not feel safe or humane. This experience seriously damaged my trust in how this store cares for small animals. The picture below was the guinea pig I had and returned. She was too small to be written off as healthy and too much through stress to be put out in a case with other guinea pigs she didn't know and in an environment so cruel. On another occasion, I returned multiple guinea pigs and called ahead to let the store know I would be coming back the next morning to get two of them. When I arrived, I was told that one of the two had already been sold to someone else--even though I had been told the two had bonded during their time back in the store. Separating bonded guinea pigs is stressful for them and shows a lack of understanding or concern for their social and emotional needs. This situation felt careless and avoidable, especially after I had communicated clearly the day before On another occasion, when I was new to caring for guinea pigs, I called with a genuine concern about the length of one of their teeth and asked for guidance. The manager was rude and snappy with me and implied that I was neglecting or abusing the animal by not providing enough food, hay, or toys. This was especially upsetting because I was reaching out specifically because I cared about the animal's well-being and wanted to do the right thing. It felt insulting and discouraging, and it didn't match the store's claims about caring for animals. If the goal is animal welfare, people asking for help shouldn't be treated like they're doing something wrong. To end I will never be getting my guinea pigs from here again. I love the ones I have but I will not support this business. I would rather spend a few more buck on the guinea pigs at petsmart than here. They have lost a loyal customer

We're preparing to welcome a puppy into our family and wanted to start checking out nearby pet…read morestores to see what services and supplies they offer that were dog-specific. The store was quiet when we visited tonight - no animals for adoption up front, few other animals were available, actually, and few customers browsing, which was just fine by us. Store seems to carry the typical food brands you'd expect as well as some natural, grain-free, and "raw" type options -- Putina Pro Plan, Blue Buffalo, Merrick, Vital, Instinct, and the one we were looking for, Solid Gold. Same goes for the treats and toys. Plenty of pet care cleaning products, leashes/harnesses/collars, beds, and other items for dogs. I spoke with an employee, who confirmed they aren't doing socialization or group training classes because of COVID, but she did say their one-on-one training is being offered at $25 and at least offers a new setting and new people (the staff) to meet. She was very friendly and you can tell she really likes what she does. There is a small grooming check in on the right side of the entrance -- it has its own separate little waiting area so if you're bringing your dog in for a trim, you aren't just hanging out near the entrance of the store where the bulk of the foot traffic is.

It is tractor supply ~ so expected to be like all tractor supply stores. Wonderful and friendly…read morestaff, clearance section, farm, and cattle equipment.....and safes. A huge variety of equipment and tools in all price ranges.

It's an older store, in an older building, not one of the new box store big places they build…read moretoday. The store is well outfitted with plenty of supplies, though. There was ample parking out front, and I was surprised at how many people were shopping in the evening on Valentine's day. There was even buggy parking in spots closest to the store, and at least three buggies were there too, in the dark night. The staff at this Tractor Supply was extremely patient, helpful, and kind to me. I stopped to get dog food and couldn't get cell reception to call up my birthday coupon. My toddler was pushing every limit while I was preoccupied struggling with my phone. Twice, he ran back into the store room, while staff was hauling carts of stock out to put on the shelves. The manager saw me struggling with my phone and kid, and came over to offer help. He told me he'd honor the coupon without me having to find it. That was very nice. He was very understanding about my kid too. He even offered to help me with the dog food bag. The woman at the register was sweet too. I was still frazzled by the time I got to her, but she calmed me down. Staff here was great, and I found everything I needed, with a bonus of patience and calm.

Love Animal Crackers. they do a awesome job and everyone is so friendly. I love the scarfs they…read moreput on your pups after they get groomed.

horrible experience!!!.... I brought my dogs here and ask to clean and shampo them and specifically…read moresaid not to cut or shave them, and when I picked them up they were both shaved and one of their nails got cut really short and it's still bleeding everywhere and there is small cuts all over both of them. Don't go here the only thing you will get is disappointment,