Horrible experience…read more
I came here with friends visiting from abroad because we wanted to enjoy a good Argentinian steakhouse. The steaks were decent - nothing exceptional, but well presented.
What completely ruined the evening was the service. We ordered some pints of beer, and they were flat and warm. When I pointed it out, instead of apologising or offering to replace them, the waiter argued that "it's Heineken," as if that somehow explained why the beer was flat. It doesn't. Flat, warm beer is bad beer, regardless of the brand.
After that, we were completely ignored. Our empty plates sat on the table for quite a while, and nobody came to check on us. Eventually, we had to ask for the bill ourselves.
To make matters worse, the bill included items we never ordered or received, including coffees and soft drinks. Mistakes can happen, but this was just another example of how poorly the evening was handled.
I also pointed out that their website advertises a 25% discount for online reservations. The waiter, who appeared to be the manager, simply said "no" and walked away without any explanation.
The final interaction summed up the experience. After asking whether we would pay by cash or card, I replied, "Card." The response was, "Oh, you don't have money?" Apart from being unprofessional, it was a bizarre comment - especially in the Netherlands, where paying by card is the norm.
The food was acceptable, but the service was rude, dismissive, and unprofessional from beginning to end. I won't be returning, and I certainly wouldn't recommend it.
*I almost forgot it - we reserved a table outside, but when we got there and asked for it the waiter just said "We don't have outside" - when they clearly had free tables outside. And just walked inside without any other word.