I was looking forward to trying this place, I always see it and yelp has them w/ 4 stars. Unfortunately I was super disappointed. After 2 hours, my windows and side mirrors were soooo streaky!! My cup holders are still dirty with crumbs, and my doors are still full of dirt. Unfortunately, I won't be back. read more

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Jacob, Shack and Esgar are the best!!!! I've been going here for years and every single time i come they do amazing and so nice!!!!! Boating them ASAP. read more

First and foremost, Superb customer service, and superb quality of wash! I came to black diamond since my car desperately needed a car wash. Paint was turning brown, (I have a white car). I got the manager's special thinking I would just get a nice coat of wax as well as a car wash. Upon receiving my car back, I was at awe at how well they cleaned it and how shiny they got my car to become! On top of that, they did above and beyond what they were originally going to do no charge. Also, they worked really quickly, and valet was included. When I got in my car, I was surprised at how clean everything was, and even organized! They wrapped my cords up neatly for me. I have gotten looks ever since I got my wash. Some of the reviews say that Valet is $10, but when I went, it said it was $7. However, their prices did go up a good amount of money. However, it is worth every single penny! You can tell that they put customers as their number one priority. Definitely would recommend coming to. read more

It was pretty normal for me to have a car wash at this location as it was conveniently located at the Tyler Mall in Riverside. The last few car washes have been less than satisfactory; however, it was convenient. This last time around, the car washers broke a piece inside my vehicle while cleaning. The owner called to have it replaced (as he should). I gave him quite a bit of time and checked in numerous times for the "status" and he would say "checking on that status." It's been 2 months and now, no responses to my messages. I would recommended having your vehicle washed elsewhere as the owner doesn't hold true to his word. read more

Black Diamond Auto Detailing - Conversation to and fro with the owner, Jose at his cell. - Car Wash Near Me

I just became a member with black diamond 2 months ago this is the best place to have a membership I get free valet and carwashes I leave my car and go shopping or go to the movies or eat dinner and come back and wala my car looks brand new again I come and get my car done at least 3xs a week and they do a awesome job you cant go wrong unlimited carwashes and unlimited valet wow this is something good read more

Black Diamond Auto Detailing - Freddy is getting my headlights back to a new finish thanks freddy freddy is here most of the time and takes care of my car - Car Wash Near Me

These guys took 3 days to polish my boat then left swirl marks all over it that I will have to pay someone to correct .I have called multiple times said they would come out then no showed . Now is ignoring my calls . DO NOT USE THESE GUYS . read more

5/3/19 Brought in my Hyundai Sonata for an Exterior Detail. I was skeptical to bring it here because I have never used this service before. Dropped it off at the valet stand by Nordstrom. Car came back amazing, nice and waxed. Great job Black Diamond. I will be back ! read more

I decided to get my car detailed after a snowy weekend in Big Bear. Just picture a white car speckled with dirty snow slush and mud inside and out. Despite having all weather floor mats in my car, mud unfortunately had gotten into some of the carpet. I had called them up early in the afternoon asking if I could get it detailed the same day. Luckily I was able to bring it in an hour later. I was told it was going to take two hours. The good thing about this location is that it's in the mall parking structure so I was able to just while away the time there. They call before the two hour estimated time; I think it was like an hour and a half later. My car looked shiny and brand new! My dog had gone to Big Bear as well and he sheds a ton. There was not a strand of fur in sight! Even the muddied carpets were completely cleaned. They did a great job and I would definitely take my car here again to get detailed. read more

Called and arranged to have our truck and fifth wheel travel trailer cleaned and detailed. Omar did a good job on the truck. Although afterwards, it developed a coolant leak because of a crack in the surge tank. Omar and another man showed up a couple of days later to do the fifth-wheel, that job didn't turn out to good. Part of the rv didn't even get washed, nor gel coat treatment applied. Called backh and was told Omar would be sent back to correct, when there wasn't a chace of rain. STILL WAITING. read more

Why pay for valet when you can get your car washed?! They did a great hoping job as well. Shop, eat, or watch movies to kill time.

Victor and his staff do a wonderful job. Very meticulous and thorough, you will never want to go to a car wash detailer again

Good wash. Great price. It took about an hour and a half but the quality of the wash was worth it. Plus the mall is next door making it easy to kill time. I came on a Wednesday, it was nice and empty. Whole thing costed me about 27 bucks. read more

Black Diamond is my go to when my car needs some love. The staff is extremely friendly, they get the job done quick, and I am always 100% satisfied. Special shoutout to Javier and Juan for squeezing my car in on a busy Monday afternoon. Next time you need to do some shopping at Tyler Mall, stop by and give your car the TLC it deserves. You won't be disappointed. read more

Not even 24 hours, Daniel personally came back in to my work and was really apologetic about the whole situation with my car. I really appreciate that he took the time to fix the problem. Daniel made sure I was completely satisfied with my car before leaving, and I am 100% happy with my car. It looks cleaner than ever, I will be taking my car back and recommending this place to friends and family. read more

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Robbed. Could not give a zero. Wonder Woman movie premier weekend Sunday. What a convenience, watch the movie & get my car washed. It was my fourth or fifth time bringing my car here. Will be the last. Cleaned out my car today to get my car washed at work. 2014 Maxima, behind the cupholder there is a small compartment, started collecting gold Dollar coin's. I had five, now only two. Asked the people that I trust if they had gotten them to buy a McDonald's coffee or something else. There answer was no. I lose the convenience, AMC loses a stub member & this place loses a customer. read more

I visit Black Diamond Auto Detailing for the first time And I had a great experience Victor was kind and friendly and help me with the service that my car need read more

Great customer service. Always leaving my truck clean . I have 4 kids and they always leaving so much dirt Inside but they managed to clean it up and smelling good. Will come back for a complete detail. read more

Probably one of the worst places I've had my car "washed." I say washed loosely. Was told it was 2-2.5 hours, but took almost 3. Then they tried to charge me for the deluxe wash, when I requested the standard wash. Actually tried to overcharge by $10. If they really did do the deluxe wash it was horrible. Even the standard was sub par. Door jams still had dirt/dust that I could wipe with my hands. Inside still had dirt and debris just about everywhere. Windshield still had bug slatter on it. Would not recommend them. The employees seemed more happy to socialize and hangout; not at all interested in doing a good job. read more

Black Diamond Auto Detailing - Inside car. - Car Wash Near Me

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Sadly, they forgot the detail in the detailing part of their name. Dropped my car off to have to detailed inside and clayed and waxed. Came in as soon as they opened and was the second car there. I was told it would be three hours or so due to them having to do a little extra work (I have kids) on the carpets. Came back after four hours and they were still not done. Went and walked around the mall for an hour or so and came back. Sat in the back on the benches with some shady guy doing meth behind me on the stairwell. After just over 6 hours they finished. I left because I had to get home to my kids and when I went over things I found out that the only thing that had any attention to detail was the carpet cleaning. They also didn't clay the car. I was sitting there watching. The windows were wiped but completely streaked with wax. Took me a half hour to clean them myself. Also, the seats were wiped down only where you could see. Again, I have kids, it's amazing where they can get food/drink residue (bottom side of the arm rests). Honestly, it looked like the car was quickly wiped down and so were the windows. If you need your carpets cleaned, these are your guys. If you need a car wash and wax. Go somewhere else. read more

Had yet another great experience!!! Thank you Jose for honoring my gift certificate my I had received for Christmas .. I had gotten super busy and totally forgot about it !! The young men you have working for you are very polite and efficient my car is fresher than a peppermint !! I will definitely spread the word and will be back !! Pleasure doing business with you guys !!! read more

Black Diamond Auto Detailing - 2016 Subaru Forrester ... fresher than a peppermint !!!!! - Car Wash Near Me

I got my car my first ever detail here ! I was so excited to go. There was a horrible smell I needed to get out, and they did it!! The inside looked brand new. I fell in love with my car again! Freddy is the attendant who assisted me. He was kind, professional, and a great worker. I will def recommend! read more

Very impressed with their services! My main concern was the interior and they made it look like new. I will definitely be back. Also the prices were very reasonable in comparison to other places. read more

Black Diamond Auto Detailing - Car Wash Near Me

the owner told me he wanted to fix the problem and i made an appointment to take my car back. as you can see from the attached photo i was told it wouldn't be more than 3 hours so we went back 4 hours later and our car hadn't even been touched. we left because we didn't want to have to wait another 4 hours but honestly this is so ridiculous. messaged the owner about the situation and never got a response. very upset. wish i never spent $80 w tip for the horrible job we received. read more

Black Diamond Auto Detailing - i tried giving them a second chance and this is what i get. Never responded to me after that. if i could give 0 stars,i would. - Car Wash Near Me

I just took my wife's car here to get the full detail, inside and out done because her car really needed it. I couldn't be more pleased with the work these guys did. The inside looked as good as the car did when it did on day one when we got it. Their service is one I would definitely recommend. They had great customer service too!! Also, it's convenient that they are located at the Tyler mall because most likely your there to shop. Might as well and get your car washed. read more

Came to get a used car I just purchased detailed. I left my car with them and went to the movies. Came back and my car battery was dead because they left the lights, the windows weren't touched, the cup holder still were dirty and numerous other items I had to point out. I believe my local car wash would have done a better job with a standard car wash. Never again. read more

Liars and cheats! I paid for the $50 detail on my Excursion. When I dropped off the vehicle they told me that it would take an hour. I showed up 2 1/2 hours later and they told me another 30 to 45 minutes as they had just started. When I arrived they were extremely apologetic however told me the next time I bring my truck in I need to pay for the acid wash and machine buff. After review. I noticed they never vacuumed the inside and missed multiple spots on the outside. Never touching the hood or roof. read more

I had Black Diamond Auto Detailing come to my house and do a complete detail on my wife's Lexus 350. Her car is 5 years old and it now looks brand new. The inside and out are immaculate!! The tech was Roberto and he worked on her car more than 5 hours. I would definitely recommend these guys. I was impressed!!! read more

This is the best car wash I've been to by far. They tend to your every need, with the end results being an awesome looking car. You will not be disappointed, and they don't take all day. They are reasonably priced too. Escar makes sure you are a happy customer. Do not waste your time going any where else. Thanks guys! Michelle read more

After my jeep grand Cherokee and my Chevy blazer were detailed the guy did a great job. But after everything dried up, I found markings on my upholstery from the machine that are burn marks. I sent multiple video proof messages to Dylan, and I never got a response back. I also called The phone number that was given to me through messenger left a message for someone to call me back, never got a response. Thought maybe for the first time everything was going to be good and come to find out not only did I have burn marks in my Chevy blazer but there are still marks in the jeep grand Cherokee that are still in carpet and seat covers are ruined. I did send a video proof of the seat covers of how dirty they still were after the detail job. Yes I had given them a good review prior to this one, but now I'm not coming back but I will be making a trip down to where they are located and have a discussion on how they will refund me my money or they will pay for my upholstery to be fixed. And if I do not get anything resolved I will take legal proceedings and call my lawyer. read more

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Update because the last time I went here, they charged me for something I specifically told the guy in charge, in person, NOT to do. I asked them to JUST wash the outside and leave the inside alone; I'm a tidy person and I don't have kids so I do the inside myself to save money. When I went to pick it up, they did a full service in and out even though I told them to just clean the outside. When I confronted the same guy I talked to, he said all he can do is give me a 10% discount; I understand that the guys who did the work need to get paid but they did work I told them not to and now I had to call my mom to lend me money to pay for a service I didn't want. read more

I got my interior detailed. The guys did an amazing job. I am happy with the work they did. Definitely coming back.

Well first my 1 yr old daughters seat was moved and was put back but not as secure as i had it saw a review about that so its the first thung i checked on too of that pretty crappy car wash very disappointed with the results i got from an 80 dollar detail and 3 hr wait when there was nothing detailed about it .....spent the wait at the mall came back and first thing i see is my bumper and headlight on passenger side ustill very dirty From bugs splatter and a splat on the windshield the guy who gave me my keys told me that to get it off they have to clay bar And wax my whole car for 60 more dollars I just got home and got it off with luke warm water and a cotton rag but stil had smudges all over i should of told them but its hard when they give you that oh well pay more or leave attitude ...interior was all smudged idk I saw all the great reviews and its a shame that i couldnt be one of them guy didnt seem to care and i would of been embarrassed to give the car back in the condition it was returned a gas station car wash would of done a better job and save me the 80 bucks and 3 hrs of my day a slick name and matching shirts doesnt make them professional their service snd customer service does and they fell short maybe if i drove a luxury car they would of given it more attention very rushed and sloppy job ....but thats how you learn cant always depend on yelp just sucks when your one of the bad experiences wouldnt reccomend to anyone read more

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So I bought new wheels. On my first car wash they managed to mess up my brand new wheels. They tried fixing my wheels and the hard spots wouldn't come off anymore. I then contacted the business owner and he said he will come see my wheels himself the next day and try to find a solution. So I wake up early waiting and the guy never shows up. I am now filing a lawsuit. If you enter car shows I wouldn't recommend the wash here. I was warned about car wash places and now I learned my lesson. Wash your own car folks. Now I can't attend the next car show. read more

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I brought my car in on Friday at 4:30pm, and the attendant said they'd just run out of water. He said they stop taking cars at 5pm anyway. Ok, not a huge problem, I don't live that far away. This Yelp listing says they close at 6 though. My husband returned today without me, and they've raised their prices from $25/suv to $35 for a standard wash? He asked them how that was possible if we were just here on Friday. "Our rent went up". Over the weekend? Mid month? Ooook. No thanks, good luck to you Black Diamond. read more

I took my car and when receving it not only did they forget to vacuum the back passenger seat when taking a closer look they had broke interior pieces. When i took my car back they said all they did was wipe it down and after 3 min of arguing they ended up saying that those are causes of the sun!? The only thing the sun can do is discoloring or maybe cracks but not breaking anything! I emailed the company 2 days ago and no response yet had a horrible experience definitely will not be going again! read more

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I went to have lunch at Buffalo Wild Wings a few days ago and while I was there, I decided to leave my car with the guys at Black Diamond for a wash! Glad I did so, my car came out sparkling and smelling amazing! Juan & Esgar were both wonderful and very friendly. read more

I left a voicemail for Jose on Monday afternoon, he called me back within five minutes and his guys were there within the hour! Very professional, cleaned the outside of my car, vacuumed the interior, wiped down interior, clean the glass and dressed the tires within 45 minutes. I love that they came to my house too! Will be booking future appointments! read more

Worst wash ever !! took my jeep to have it washed after some off-roading and they missed a bunch of spots and after I told them NO armor all at all they did one of my passenger side tires and just left it , didn't try to clean it off or to even bother tell me they screwed up .and on top of that I almost left without my floor mats since they didn't even put them back in . read more

Black Diamond Auto Detailing - Car Wash Near Me

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Honestly, fuck this place. I go here and spend more than 175$ on my car every time to get cleaned and even tip $10 to each employee, still never gets cleaned right ever. Pulled up today to give them the benefit of the doubt cause I really needed my car cleaned on my only day off. And they turned my business away because they had 2 people working and 3 cars to clean. Told me it would be 7 hours. This place should honestly either get new employees or just shut the fuck down. I'm NEVER giving you guys my business ever again. 0/5 stars. read more

I've been here before with my other cars always had a great experience these guys are the best. Today I'm here with my Ferrari F 430 4 minutes after 6 o'clock which is closing time the last guy left but I called the owner and the owner got somebody to come back over here to get my car washed for me, so I can have a great time with my wife and a nice clean car tonight! I can't say enough about this company the owner and their workers they're here with a smile helping me out, I wish there was 10 stars that I can give them! read more

Black Diamond Auto Detailing - My baby gets a well needed bath. - Car Wash Near Me

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