JUST left and attempted to by 3 items I already knew I was expecting to get before I can even proceed in door. Men told me I have to leave My LIL ASS PURSE WITH ALLL MY PERSONAL BELONGINGS mind you. Because they must have had other people steal? that doesn't mean have other people feeling uncomfortable before they can even purchase any products in store. I WALKED RIGHT BACK OUT IMMEDIATELY won't get my Funds or my service. How you gone make everyone put the purse behind the counter and trust yall ? Just because individual stole from you guys? That means YOU UP SECURITY not make others feel uncomfortable !! ew I'll be calling corporate. read more

Black Diamond Beauty Supply - THE WORST BEAUUTY SUPPLY - Cosmetics & Beauty Supply Near Me - Lancaster, California

I love this beauty supply. I don't know what everybody else is talking about with their negative comments, but my personal experiences have been amazing. The mother and daughter duo that runs the place are very nice people. I feel right at home when I walk into this spot. read more

The employees are very rude. The owner as well that's where the employee gets their rudeness from. See how the owner treats their customers. I will never step in that place of business even if is the only beauty supply in the world. The store is a hazard. They have stuff all over the floor very unsafe for the customers. read more

Black Diamond Beauty Supply - Handwriting sign stating no exchange or refund. All sales are final very tacky. - Cosmetics & Beauty Supply Near Me - Lancaster, California

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This is just bad business. No purse or bags! So if I rode on public transportation or took a lyft or Uber I'm just not welcomed. I shopped here before and they never harassed me about bringing my purse in. I don't know they saw my bag or what. I understand and I get that people shoplift but when you have a business it comes with the territory unfortunately. I do suggest that they invest in cameras and even then you can't really stop someone who's going to shoplift...... But there is karma. Everyone isn't a criminal and no thank you although you are in my neighborhood and local I will never shop here. read more

Black Diamond Beauty Supply - No purse No bags - Cosmetics & Beauty Supply Near Me - Lancaster, California

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Ok first off I typically purchase my beauty products online and not with beauty supplies. I was on a break and was just trying to kill time so I went in to make a small purchase so that I wouldn't appear rude while inside the establishment. Ha little did I know being rude was the least that could have happened. These people have the audacity to ask you to leave if you are carrying a bag or purse. I saw ppl shopping but had no bags of any kind and did notice the sign that says "no purses" but figured this can't be real. My thing is this-why criminalize ppl before they steal? This shop is in an area of Lancaster that is predominantly ppl of color (black/brown) but if u don't trust us don't open a business in our communities. Now granted we have to stop patronizing business who do not respect us but want our money. This is stereotyping at its finest. While I was in there all of 1 minute I did see a young man who was with someone else and he appeared to have a intellectual disability and they had him stand in the front because he had a backpack that just crazy. Needless to say the asked me to leave because I had a purse and I did so quietly because I don't have to shop where I am not wanted or respected and they have a right to deny service if you have a purse. So I will never ever step one pinky toe in that place ever again. They need to change this rule and properly secure their items if they are concerned that much. Also if ppl want to steal they don't need a purse or a bag-just saying ‍ read more

If I can give it no stars I would both the owner and her daughter are very rude and they have horrible manners/attitude. They are waaaay overpriced and instead of offering help they stand behind the counter and tell you that you can't have a bag on you. I've worked in 2 different beauty supplies, if you walk around and do your job you don't have to worry about who has a bag and who doesn't. Way better beauty supplies around with way better selections, prices, & hospitality. read more

Everyone who works here is extremely polite and helpful! I feel very welcomed everytime I go here. The small business feel of it all is what I love about this beauty supply store, and they carry colors of adore hair dye I've never seen before!! Definitely recommend this place to everyone who asks me where I get my hair dye at! read more

Ghetto AF. And the BS you can't bring your purse in bc they are worried about theft. Try investing in a better security system or something. Your mistrust of your customers is costing you more than someone walking off with a bottle of shampoo or cheap pair of earrings. Under stand a half decent booster will get you no matter what. And that talking to customers crazy is just plain ratchet AF!! read more

I've been coming to this store off/on for years because I live less than a mile from it. Today was the worst I've been treated and probably won't ever be back. I wanted to find a hair unit to wear tomorrow because my shipment was being delayed, so I gave THEM first dibs since I live closely. I've been wearing units for YEARS, and what I've learned is that the STYLE I like is very, very easy to find, but the COLOR is not. So much so, that for the last couple of years, I search for the COLORS online first, to see what wigs come in that color, instead of seeing what colors the wig comes in. If you look for the colors the WIG comes in, and it's not a common color, you can be searching FOREVER! When I went into the store, just like online, I saw all kinds of possible styles but knew the shop owner would be running back and forth to the back to check all 8-9 of them. As I walked to the back, I saw that's where she kept the stacks of the other colors. She had a counter that was a complete mangled mess of packages of hairpieces...probably years old...that I had to lean over to see the colors. I could kind of already tell I probably wouldn't be able to find what I wanted, but I asked her anyway. She said I had to find the style first, and then find the color. I knew better, but humored her and went back to look at the pieces I'd already looked at anyway. I strolled back to the back again for a second time, and this time I saw another lady on the other side of the counter where the stock was. I thought she was a customer because she appeared to just be looking. She suddenly turned around and asked if she could help me, so I realized she was working there. I explained to her what I was trying to do and described the color -- which I was wearing. She walked over to the stack and pulled out something similar to what I was talking about. We chatted about the difference between looking for a color vs. looking for a style, and I was about to explain to her why I do it the other way around, when the shopkeeper calls out, "Would you go look for a style first? She's not working here!" I said to her, "She OFFERED to help me. I had no idea she wasn't working here!" The lady graciously said, "Oh, that's okay, it's no problem." By this time, having been spoken to like that, I decided I was done. I wasn't buying ANYTHING and was leaving. I sincerely thanked the lady who helped me. As I'm walking toward the front of the store, I catch the shopkeeper telling her son, "She thinks she's going to look for the color first, and we're not . . . " and she turns around, surprised to see me walking toward her. I make eye contact with her and hold it. She freezes, now realizing that I heard her. She stops talking and acts like she's going back to work. As I walked past her, I said, "She OFFERED to help me. THAT'S not my fault. I didn't ask her to do ANYTHING." The owner said nothing. And I left the store. And now that I'm home and reading how she went off on other customers, it looks like I experienced nothing short of a miracle -- I'm ASTOUNDED she didn't do the same thing to me! She said absolutely nothing in response. Complete silence as I left. Miracles never cease; God stopped the mouths of lions for Daniel, so maybe He stopped hers for me. LOL! What kind of professional talks about customers to other people?? You would have thought I'd tried to steal something! I realized that her issue was that she wanted to control how I shopped for what I wanted. If she had taken the time to listen, she would have learned how well-versed I am in the hair color codes and that for me, finding a piece by color code, rather than style, would have saved her a TON of time and energy. But she didn't even want me looking at the colors! Logic should tell you that if you don't want people looking at your stock, then close off the area, and don't put them out there where people can see them! Further, stop making a big deal about nothing. I hadn't even ASKED anyone to pull any colors for me. The owner just assumed I was going to and started barking at me based upon an assumption. I was JUST LOOKING -- I could already tell she didn't have the colors I wanted anyway. She ought to consider that the way she does things isn't the ONLY way to do things, and that maybe -- just maybe -- she could LISTEN and LEARN a thing or two that might actually enhance her business instead of chasing people away! The location is convenient. The treatment is not. So do yourself a favor. Either visit King Beauty Supply on the West side or find a unit online you like -- there are PLENTY of great wig websites -- watch a YouTube review on the color you want, and you'll be much happier. Save yourself the headache in this place. Generally speaking, I've seen this lady for years, and I've never seen her smile or laugh. She's a very unhappy person, and it comes out in the way she treats her unsuspecting customers. read more

Now I'm a very welcoming positive energy, love expressing, pouring out great energy all day person. this morning the only Beauty Supply that was open before 10 a.m. I walked in and looked around didn't see what I was looking for I say good morning to the associate she didn't aknowledge me, still trying to stay positive, I thought to myself maybe she just extremely distracted with her phone. So I walked over to the other lady who was working behind the counter I said good morning to her and ask if they have the particular item I was looking for I got no respond. What's crazy is there the owners. To avoid any negative altercations I simply just walked out and continue with my day. It's a disgrace how hateful people are in this world. Skin color does not define a person believe that because this RN right here might save your life one day. Be blessed and stay positive. read more

I feel like she is absolutely right she's not saying anything wrong I just feel like if you are going to at least have security that's my number one thing. If you're going to tell people they can't have a purse. How do you expect them to purchase their items and do other things of that matter like I just wouldn't personally go there, I feel like they discriminate and judge others that that's the type of business they run. I'm not here to Trash Talk people, but I do think that it's very wrong and selfish of them to do that. read more

This beauty supply cool and all, I went in the other day and the old lady that owns the shop gave me my total of $33 then tried to charge me $55 not thinking I was paying attention. So make sure y'all keeping a eye on her when she putting y'all prices in lol read more

I just went there and the owner was so rude for absolutely no reason. she was cursing me out for asking her a question. Chinese people are always rude to black customers!!! I will not recommend this place or step foot in that store ever again. she needs to be put out of business ASAP! read more

Just called this beauty supply and asked for their hours and THE WOMAN WHO ANSWERED THE PHONE asked me why I wanted to know their hours. She was very nasty and rude . She even hung up in my face . I WILL NEVER VISIT THIS STORE OR DO BUSINESS HERE !!! read more

I love that whenever I come into the store, I'm greeted with a warm welcome or a hey haven't seen you in a minute welcome! I always find exactly what I'm looking for when I come into the store, and if I can't find it they order it for me! Because I do multiple things to my hair at a time I get great advice when I'm ready to change up! Remember give people a chance they aren't super heroes their just trying to run a business and survive like everybody else! I LOVE Black Diamond! read more

If I could I would give this store zero stars, terrible terrible service. You are not allowed to bring your purse inside the store, the owner will automatically think you're going to steal and as black people we should not support this business!!! read more

All I did was ask a simple question; "How long have you been in business?", and the lady behind the counter snapped at me, "Why do you want to know that?!" I said I was just curious since I'm never in that part of town and she just ignored me. So I didn't buy anything and walked out. So rude! read more

Yeah sure because everyone loves to spend their hard earned money in a place where the minute you walk inside they tell you you're not allowed to bring your PURSE inside the store and the only way you will be permitted to shop there is by leaving YOUR PURSE behind the counter or to go back outside and leave it in your car. Oh, I will be letting EVERYONE in Analope Valley know about your lovely customer service. read more

Very bad experience today. I was in a hurry looking for a certain brand of hair cream for a student of mine and I got yelled at right away with having my purse. Why didn't she say good morning? Instead she yelled about a no bag policy. Why is that? We can't carry purses in stores anymore? Or did she discriminate me because I'm black? read more

Better prices than that rip off artist wigs and accessories, sure they may have a policy that you cannot take purchase of any kind into the store. Look at it from the business perspective, there in the black District of Lancaster, and they're tired of losing products to idiots that take big bags in. They have reasonable prices for their products, and they treat their customers the way they are treated. I have had no problems from the people at the shop. I never said all blacks are thieves, just a few bad apples,spoil the shopping experience for everyone read more

I went to the store once when I lived in Lancaster and I was treated nasty. The mother and daughter try to speak how they feel black people speak and try to act how they think black people act and expect you to accept them or think they are cool. know you are not African-American get your ass out here. I go to Genesis where I am treated like a person and I get good service read more

I don't usually do this but today was going to be the second time shopping there but today was not very productive I went to go get some hoop earrings and try to find a bundle for when I do my ponytails but the whole situation went left the owner was helping another customer didn't acknowledge me which I understand I was looking at the earrings waiting for her to finish although the other customer was still looking for some other items to buy... 3 minutes later I hear her say you can't have big bags like that in the store while rudely staring at my mother ( mind you she didn't say anything when we came in it was a goodwill transparent bag with a sweater) my mother handles her the bag and I said it's not like she's going to steal anything I told her I have a bag literally my sister my little 1 year old brother were there...she was taking care of them.. then she says get out here take your bag and leave this is my fucking business I was like are you serious I was going to buy earrings she was like no get out fucking bitches im so shocked as to how she made things escalate If i knew she talked to all her customers like that i would've never spent a dime on that piece of shit store. read more

Black Diamond Beauty Supply - 1846 E Avenue J Lancaster, CA 93535 United States - Cosmetics & Beauty Supply Near Me - Lancaster, California

This is the worst place to have a business the owner is totally rude . the daughter is not professional either , the place is a fire hazard with too much supplies all over the place and if i could give it no stars i would,they are horrible it need to be shut down, you ask a simple question and chinese lady yells at you and her daughter is very disrespectful. this place should not be in the community they have a long history of disrespecting customers. stay away from this store. I WOULD ADVISE ALL WHO HAVE HAD BAD EXPERIENCE WITH THE BEAUTY SUPLLY TO CALL OR WRITE WWW.BBB.ORG FILL OUT A CLAIM AGAINST THIS COMPANY THATS THE ONLY WAY THEY WILL LEAVE OUT COMMUNITY... THEY ARE HORRIBLE . read more

DON'T EVEN WASTE YOUR TIME. Never have I ever heard of such a rule that you can not carry a purse, no matter the size into an establishment that sells goods. "What in all that's wholly." Good bye and good riddance. read more

I had the worst experience in this store. The owner was extremely rude, horrible customer service. Doesn't know how to speak to people appropriately. Raised her voice, wouldn't listen to customer issue about a product. Made no accommodations or offered a solution. I will report to BBB. WILL NEVER MAKE A PURCHASE FROM HERE!!!!!!!!!!!!!!!!!!! read more

This place is expensive! I have been buying Bobbi Boss premium Virgin premium virgin hair for years. I usually pay no more than $225.00 for two packs of 18 inch. The fools at this beauty supply are charging $104.00 for 12 INCHES!!!! I ended up having to buy a 12 and 14 inch and paid $240.00. I was mortified!!! I will never go to this place again. The only reason I bought the hair from this place is because I was in a hurry. I will drive all the way to the valley where I usually go and pay reasonable prices. I will never pay so much for so little AGAIN! read more

The people are rude and say everything with an attitude. Not to mention their no exchange policy that wasn't mentioned. I had had bought some crochet braids and came back an hour later because it as the wrong one (mind you the lady that charged me was the one I was talking to) So rudely said no there aren't any exchanges, you should've knew what you bought before you bought it. They rude and disrespectful and literally a prime example on why you can't support some black owned businesses. read more

After moving back to Lancaster from la you begin to appreciate the Beauty Supplies out there. The place has potential to be amazing the owner can be abrasive a lot the hair is really expensive . I get that hair is really in now but I refuse to pay 100 for a pack of hair. It's cluttered not dirty just needs to be reorganized. And please hire people that know about hair I get your the owner and you want to keep it a family business but it would really help. Some of the prices on hair products are a bit high for my likings. But it's close to home so it's convenient. read more

I came into the store happy, having a great day and the owner made me so mad I had to leave. She (The owner) is very rude, she yells at customers, asks you to take off your bag and still watches over you like you're going to steal. Don't ask her any questions either or she may very well snap on you. She called me a stupid bitch for mentioning the surcharge. I didn't say I had a problem with it but she was so quick to snap that she didn't care to even listen. read more

so I went into this beauty supply this morning and when I walked in I asked the lady where is her braiding hair because I've never been inside of that shop and her response was " idk look on aisle 3,4,5,6 idk look " so I looked at her like " okay she must be having a bad day or something " so I got my shit and walked up to the front and asked her if she had a (wild hair growth oil) because I was looking for it and couldn't find it so I asked and she had it behind the counter so while she was ringing me up. A black women behind me asked her where is a finger nail filer and she said " why don't you look behind you " so I was tired of this bitch at this point and I said " why do you have an attitude with people giving you business? Your store is unorganized and people wouldn't know where things are so they're asking you, why are you speaking to us like that? " and she was like " how you don't know I speak like this. I speak like this" ( at this point she's yelling ) so I told her " why are you yelling at me and I'm speaking to you calm " then she goes off and said " NO! You're trying to teach me something " .. my response " I can't teach you anything I'm basically saying you have poor customer service " so she took my items off the counter and said " you can't buy here " I said " that's fine I'll go to another store there's plenty of other beauty stores" than she start yelling at me while I'm walking out the door to leave and telling me to go back to AFRICA. read more

This store is a big joke! I walked into the store as i have before. Today 08/03/2016 the lady tells me excuse me miss we dont allow bags or purses in our store. So you want me to spend my hard earned money here but i cant carry my purse? Bags i understand but my purse? My basic black medium size leather purse. I refuse to patronize a business that wants to treat me like a criminal. I often avoid this store because they arent very welcoming,they are over priced and its cluttered and they dont really carry the products i use. Im a wiggy and they dont have the up to date styles. They dont keep track of whats trending. Today i just wanted some edge control a needle and thread and since i just left wells fargo i thought hey ill just go here. I should have known with all those tacky signs on the door. DO NOT GO TO THIS GHETTO ASS STORE GO TO GENESIS OR SALLYS read more

The one and only time I went here to buy something, my total was only $3... I paid with a $20 and the lady tried to short me $5 when she gave me my change. I started to walk out and I realized I didn't receive enough change back so I told her and she goes "ohhh I didn't mean to, don't take me wrong!" Whatever they seem shady I knew this when I went in there. Never again lol read more

I actually would not give this place one star. I just walked in and was told I need to turn in my small purse at the counter. The last time I was told I had to give all of my personal information to use my debit card. I do not feel like a valued customer. Here I am spending my hard earned money to patronize this store, and they have all of these rules to keep "criminals" from stealing. I'm not a criminal. Not all of your customers steal. Big hand written signs on the door that require one to stop and read. Is this for real? To the people who shop here, basically this business assumes every customer is a THEIF. How can you treat your customers like such? You just lost a good customer. Either shop on line or go to another store. I am going a few miles further where they want my business. Plus this place is charging you more. WOW! Treat the customers like criminals and charge them two and three times more! UNBELIEVABLE! DON'T SHOP HERE. Give you my purse, I'm suppose to trust you, and you don't trust me? read more

Never again!!! Never again! My mom, sister and I all went into this store to buy a wig. We are white.. and i only say this because i feel it was the problem. My sister had bought a wig here last week and my mom, who is losing her hair has been waiting a wig. So we took her here today. 1st off, there were only 2 other customers in the store and no one even greeted us until about 20 min later. We were trying on wig, trying to decide which to get. The plan was to purchase 4, one for my sister and i each and 2 for my mom. After 20 min we were approached and RUDELY told that we could not try on all the wigs that we wanted and we had to have a hair net. We immediately apologized. Explaining that this was our 1st time purchasing a wig. The owner apparently an Asian woman started yelling and i mean that literally, that we couldn't just come into her store and play. Mind you we weren't the only one int he store trying on wigs, but we were the only white people in there. Again i tried to explain that we had already apologized and were going to buy wigs. She still yelling. So my mom says.."Forget this shit. i won't spend my money here. Let's go." The woman, starts yelling louder about how much of "assholes" we are and then when my mom says "Excuse me!?" The woman says "Get out Bitch! Fuck you." Now mind you i am flabbergasted. We have yet to raise our voices since we did feel bad about not doing what was necessary to try on the wigs, even though she didn't tell us in the beginning. I am NOT RACIST. let me make sure that is known. I am a lesbian with a black partner for 8 years.. but this is simply inexcusable. I feel that because of my race and that we were trying on wigs she felt we were "playing" in her store. I will never shop here again. I have filed a complaint with the better business bureau, and local business organizations, as well as the local paper. And I will continue to post this letter on any and every place i can find this company. They are not that much cheaper they any other place. We found after shopping the rest of today. We found a place on the Lancaster Blvd and Sierra Hwy, on the New Lancaster blvd area that was more then willing to assist us, and in the end we bought 5 not 4 wigs spending over $200 dollars. Also the neighboring business owners of BLACK DIAMOND come out and were talking to us and informed us that she acts like this at least once a week to people that are shopping, especially white people who she has told them she feels are only "playing" since we have nice hair. DO NOT WASTE, YOUR TIME, MONEY, OR ENERGY ON THIS PLACE AND IT OWNER. DO NOT WASTE YOU TIME, MONEY OR ENERGY ON THIS PLACE. read more

Love this place they have a little bit of everything and they go above and beyond to help they have a lot of rules but I understand why the area it's in people literally come there to steal I've seen it while I was in there the worst part was it was an elderly lady with an huge bag crazy what these ppl deal with read more