Kiahna is the best of the best. I went in today to break out my shell I told myself this year I would do and my little supporter (son) came along. While getting the new rare beauty collection they have (hearing a huge hype with my younger colleagues) I decided I get help as I do not really wear makeup and don't know what I'm doing. Enter Kiahna ! She asked me a few questions and right away knew what I was looking for she sat me down did a test and help me find my color foundation and what I needed to cover up my freckles; pores, ect.. she made me feel comfortable and help pull me out the shell on top of that she gave above and beyond exceptional customer service by hand writing me a list on how she applied everything (custom routine) I literally purchased everything she used (tools and all) she than continued to go beyond and help the front desk with check out and help me apply for the credit card. If anyone goes to Ulta Palmdale I recommend seeing Kiahna She knows her stuff and is super friendly and supportive with what you need or looking for. Urban decay needs to give this girly an ambassador bonus and Ulta needs to give her a raise/promotion. I hope her boss and home office see this review she's an asset to your team and business/corporation!! read more

This review has more to do with Ulta than this particular Ulta Store, ok having said said . I ordered an item online mind you which came with a free gift and because I opted to pick it up in store Ulta didn't include the free so called gift, even though I spent the right amount of money to qualify and have my receipt. Shopping is supposed to be fun , we shop not because we need the items but because we want to treat ourselves and when a beauty store like Ulta continues to make our shopping experience more like a job and annoying little by little we stop giving them our time and energy. Ulta will be remembered as the annoying but pretty store that was hard to deal with read more

I Stopped by on my birthday to get my little gift. It was a good one! I love Brazilian Bum Bum Cream by Sol De Janeiro. I can't say the cream works miracle firming, but smells amazing. Customer Service was great. I wish I had time to look around, I will definitely be back. 7/8/25 read more

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Palmdale Ulta today was honestly disappointing enough to say something. 5/23 While checking out, I realized my total would qualify better if I added another item and used a different code. I asked the person I was with if we should grab another item, and the cashier responded with "quickly" in a rude and dismissive tone because the line had started getting longer. The cashier was wearing an orange dress at the time. I unfortunately did not catch her name, but the interaction was memorable for the wrong reasons. As a customer who was literally about to spend MORE money in the store, being rushed through checkout because the line got longer was unnecessary and unprofessional. I understand retail can get busy and that being the only cashier can be stressful, but staffing issues and long lines are ultimately a management problem, not the customer's responsibility. Customers should not be made to feel like an inconvenience for shopping, asking questions, or adjusting their purchase. The literal goal is to SELL. What made it worse was that instead of apologizing after noticing I was visibly uncomfortable, she simply said she would move to another register and leave my items there. So I just ended up leaving. I drove to the Lancaster location afterward, and the difference in customer service was night and day. The staff there were friendly, patient, and actually helpful. That store just lacked inventory, but better brands and customer service! read more

Ok... here's the thing.... I'm not leaving a bad review but an honest one. I was recommended to try the salon here. I went in explained thoroughly what I expected and wanted. The woman who did my hair (remaining unnamed) advised me she understood. Now I provided pictures of what I was wanting or needed to be done to my hair. She assured me that would be fine. She then proceeded with a Dark version when I wanted vibrant colors. The expirience with her was great. Great customer service... but they don't specialize in what I now know it as "fantasy colors" which was misleading. The whole time I sat there she told me the color looked like wine... well that's not what I wanted... then during wash out and styling I never saw the hair till the end.. when I seen it I was very caught off because I had to look very hard to see a difference in my hair... it's like nothing had changed expect the $170 whole in my pocket. She gave me her personal card as I wanted to help her get more clients. Well I text her and she was very understanding on why I didn't like my hair or that the follow through on color was not vibrant. 3 weeks later after going back and forth she tells me she can do it for me at my house... I was hesitant but agreed. Then at last minute she ghosted me and told me to go back to Ulta to get it fixed so it wouldn't cost me more...... I then called the store and spoke to the manager because I was defeated. I felt I was lead on from the second I sat in that chair. I was able to get the $140 refund as tip was not able to be refunded off a card.. which w.e and the manager took care of the rest. Regardless if you go here make sure you're being VERY CLEAR and have a full plan to follow through. The ladies are nice but I won't be back. That and the customer noise and constant perfume bottles beeping was triggering for anyone's anxiety. Personal opinion true facts and honest feedback. That is all. read more

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I came to Ulta beauty on Sunday, May 18th, to get a couple of hair clips and a foundation color match. Kennedi and Sequoia did a wonderful job matching my skin tone. I enjoyed the makeup removal and color-matching process. They both delivered exactly what I asked them for--an under-eye correction concealer and a natural coverage foundation for combination skin. According to their professional advice, the best brand for my skin type and color is Clinique. I got the Oat Serum Foundation with Broad Spectrum SPF 25 and the Toasted Wheat Even Better All-Over-Concealer. This is definitely a great all-in-one place to get your hair accessories, perfume/cologne, color-matching needs, and makeup/makeup application supplies. They even have brow waxing and salon service. I would definitely visit again for more beauty products!! read more

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Worst experience imaginable. I do not recommend this store chain to anyone. Customer service simply does not exist. The staff is completely unprofessional. Especially the manager Marlin -- a total lack of competence and any willingness to resolve customer issues. read more

Love this ulta . Everyone has always been friendly. But big shoutout to the benefit brow bar. Mariah keeps me coming back , she's so kind and does my brows right every time. Would very much recommend her. read more

I went to this location yesterday around the afternoon when this beautiful lady named Maria was just so welcoming and very helpful with what I had a few questions regarding which was matching a foundation and she was very knowledgeable. Didn't hesitate to come back and ask if I need further questions. She took her time and was patient with multiple questions I did have . I just felt like she shouldn't go unrecognized and I hope she gets a chance to see this about the amazing job she's doing! read more

In about one hour and fifty nine minutes you'll be in Palmdale from Long Beach if you leave during rush hour. I also left in the middle of mercury retrograde so there was a stop n go show of car accidents on the way. I forgot to pack some essentials so i stopped by Ulta with my homegirl. I asked Maria who was busy working the aisles for help and she carefully guided me through concealer application. She gave me great advice and sent me home with valuable knowledge. Unfortunately living through this second Great Depression I had to leave the makeup behind. The cashier boldly asked me if I was sure and I immediately felt challenged but remembered to put my needs first. I walked away with my fourteen dollar L'Oréal Telescopic mascara feeling proud of my personal choices and grateful for the experience. read more

Do not go here! They only care about numbers here! They will recommend horrible products only because they have to get their numbers met. I thought it was a joke when they girl told me to look at How the product looked after she applied it. She acted like she didn't see how bad it looked on my skin. Any time I walk by the skin products I also get attacked without asking for help they will literally go up to you and start saying stuff about your skin "you have texture, dryness" mind you I went back there just to grab my face wash. I left feeling so ugly with unwanted "advice". read more

I picked up Clinique Acne Solutions from Ulta Beauty and was able to save with some deals and a coupon, which made it even better. They also delivered everything really fast, which I appreciated. Everything arrived in perfect condition. Ulta always has great sales, good rewards, and fast service. Definitely one of my favorite places to shop for skincare and beauty products. read more

Went in to Ulta today , was greeted by Jaqueline. She immediately asked if I needed help with anything. I took her up on her offer and she assisted me. She was knowledgeable and informative. She took her time trying to find the right shade for me. I ended up buying more items because of Jaqueline. I am extremely happy with my purchase! read more

I bought a gift card from this ULTA store and gave it to my daughter last week. We tried to use it yesterday and Ulta said it's been used. There's no way that's it been used online. So , somewhere after buying the gift card to the time she was about to use the gift someone was able to use it and who on earth had the access to the card number after buying the gift card. ULTA gift card is a SCAM!!!!! read more

Amazing service! Clean and smells good. Although it is extremely busy the staff is always offering help.

Great place if you have to run in and grab something specific your wife needs...or you for that matter. I walked in and was immediately greeted with a smile from an employee asking if I needed help finding anything. I'll admit, I do look super out of place inside here. They helped me find what I was looking for, and even went above and beyond pointing out that they do have some men's products as well. I will come back and pay the higher prices to help this location stay open. They've had a wave of people walking in and walking out with hundreds of dollars of products without paying. The friendly staff will always keep paying customers! I'd also like to add that it was very neat (and I mean nearly OCD neat) inside and clean. read more

Nice, clean, store great service! Very nice management. Im glad we don't have to go to Palmdale anymore

I was there today and I overheard two employees talking about a customer who came in and bought something and also asked if Ulta was hiring. The employee said oh no girl and basically shoved her out while that customer left. They were still talking about her and I was even scared to go check out. I don't think I'm ever going back to that Ulta again. You know who you are. I only put 2 stars because I like Ulta just not that one. read more

Highly recommend Jeanette for all your hair needs. My hair looks absolutely beautiful. I did highlights and gray coverage, with ash toner. You cannot believe how many times I've left other salons unsatisfied! Jeanette is amazing and really knows what's she's doing. And I highly recommend her. Also Maria in skin care, she knows her products and skin types, if your looking for product recommendations definitely talk to her. read more

Customers services is easy for some. Jackie was nice but then I met diana the cashier. Was showing her the app to show her my coupons and she keep sayonh scrow up but my discount were there. Nothing was use since she was rushing me. I guess cashier is not her thing. read more

So I like this place a lot because it has a variety of cosmetic options. And I'm a fan of the layout. The only thing that I feel could be improved is the checkout experience. Whenever I go here I feel there's only one cashier at the front. So even if you are buying one item, you end up having to wait a long time. read more

I love the Palmdale location. I've been shopping there for years and they have a wonderful, helpful team. The selection is outstanding and I've never had a problem finding an associate to assist me. This place will continue to be my favorite beauty store in the AV. read more

I live this place so much it's like my home away from home and they have a lot of the stuff I was looking for

Not only are you greeted by friendly team members as you walk in but everyone is approachable, caring and always respectfully eager to help. Kudos to Shana our fav eyebrow expert she's AMAZING...my daughters and I feel very lucky and grateful for our Ulta beautiful brows! read more

Why any negative reviews? That's why we can't have anything good out here in Av lol. I've been here 3 times! Every time staff was helpful and kind! My fav ulta! Fully stocked and super clean! Love my experience here and will be back every chance I get! read more

Booked a hair appointment for a nonverbal disabled woman the quote was 95 dollars, in email over the phone. Something I'm able to print out and show, when I picked her up she was charged 170. Every time I go in or call a store manager cannot be reached or isn't there currently as I'm writing this I have been sitting on hold for 10 minutes. It's insanely gross and inhumane to take advantage of a disabled person and charge them an extra 75 dollars for a split end clean up. I've gone to ulta plenty for my own hair cuts and dyes, never once have I paid this much and I have notably more difficult hair to deal with. Be upfront with the pricing and don't take advantage of those who cannot speak for themselves. Also update: called today and finally got through to them. They said the pricing matches their website which is untrue. They also left a patch of grey in her hair if you're gonna charge up the butt at least provide full services. Here is the nonexistent website pricing they couldn't find & her hair taken 20 mins after the apt. Hair is expensive but it costs nothing to be upfront and honest about your pricing and practices. Beware coming to this ulta read more

Ulta Beauty - Prices don't match when you go in store and they don't honor quotes - Hair Salons Near Me - Palmdale, California

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This review is for the Salon @ Ulta. I was on a waitlist to get partial highlights since I couldn't attend my original appt due to transportation issues. I was lucky enough to get a call the same week and they booked me for the weekend with Janneth. This was my first appt with her. She was running behind but that didn't matter to me since I had missed my original appt and was lucky enough to get scheduled while on the wait list. Anyways, I have to say, I LOVE Janneth's work. I came in with grown out and brassy partial highlights. I have very dark hair (level 2?) and a ton of random grays sprawled everywhere. I asked her to blend the highlights I had and bring them up to my roots to blend in with my grey hairs. I also pointed out specific greys that would be visible when I put my hair up, even with the highlights. She took her time with the highlights, and I'm glad she did, because it came out amazing!!!! I forgot to take a before picture, but I have posted an after picture (Note: The store lighting doesn't do the color justice). My hair took around 4 hours. Totally worth it. Aside from Janneth's awesome work, this Ulta itself is nice. The bowl that they wash your hair in has a tilt, which is way more comfortable for shorties like myself. I think they also had 2 gender neutral restrooms. There is a lot of parking, because it's near a bunch of other stores like Best Buy, Staples, Home Goods, TJ Maxx, etc. When you get a hair service, they give you a disposable mask so that yours doesn't get ruined. Wonderful experience! I've been to the salons at Ulta Burbank, Ulta Fallbrook, Ulta Sherman Oaks, and Ulta Northridge. As of right now, the Salon @ Ulta Palmdale is my favorite. read more

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My sister had gone to dye her hair here three times (shame on us). 1st time the guy was rude and impatient making my sister feel uncomfortable. He messed up the hair dye and she had to come back a second time. Even then her hair ended up looking nothing like what she asked for. We went for a third time around a year later asking for a consultation. At that consultation my sister had showed an image of what she wanted and they said they could do it. Lo and behold they couldn't do it. Look, a little honesty would be nice. Employees (for the most part) are nice and I blame most of this on management and training. If you're going to dye your hair please consider spending a little more money somewhere else, you'll be happier. I can't speak for their other services. read more

I went in for some foundation and to possibly be matched. I asked one sales associate for help with choosing the right color and she was so rude and rushing as if I was bothering her. She proceeded to rub the tester foundation stick directly on my face and handed it to me and said it's the right shade and walked off. I'm not a big make up girl so you can imagine how intimidating and discouraging it is to just be brushed off so nonchalantly. After still deciding to support this business I grabbed the rest of my items and go to the registers where I was ignored my two women who seemed to be managers, just for them to be completely rude to me as if I caused them so much inconvenience. I understand this business is in an area that constantly causes them to be robbed, but it is okay to treat paying customers with respect especially if I am extending my respect. Not okay Ulta On a good note. The new store does look very nice! read more

Me and my wife dealt with the most rude disgusting ladies that had no customer service and so rude that we left but Rosemary and Rebecca are the 2 worst so do not buy anything from them two read more

If I could do no stars I would. I came in today to return an item, and Marilyn was so racist and mean to me...She basically said her computer was down and I had to go to another store. But the white lady next to me did a return. But magically after I found my receipt I got a full refund. Then she refused to help me after asking me did I want someone else to help me and I said no. Not all black people steal Ulta I am cancellling my Ulta card I WILL NEVER COME HERE AGAIN. read more

The associates are always very friendly, helpful and knowledgeable. They also have a great selection of products, I can usually always find everything I need in one place. read more

Got a haircut today all i wanted to do is cry when i saw how it was left... I showed 2 pictures for reference let her know I wanted my hair to be up to my chest. My hair was left to my shoulders. Was supposed to have curtain bangs but was left with two chunks sitting oddly on my face. As an fyi one of the reference pictures was a poster they have hanging which was in front of the chair I was sitting in. I'm literally about to give birth and was left with butchered hair and the stylist seemed to be sick she was wearing a mask and coughing. read more

Went to the Salon here to get my makeup done for my baby shower, I was 15 minutes late and the girl doing my make up still took me . She did an AMAZING job on my face and was very sweet, will definitely book for another event :) read more

Went in for a in store pick up walked up to the counter and this black haired employee (hopefully not a manger but probably was) ignored me and proceeded to talk right through me to her coworkers like I didn't exist.. then walked away without saying a word.. another employee came up and apologized and helped me out. Unprofessional and lame mean girl behavior. Won't be returning. read more

For the first time in forever I had a good experience at Ulta today. Everyone was friendly & approachable. I would give it 5 stars but there on hands were off. read more

I am not sure if I have ever left a review, if not, I totally forgot to and meant to...but just wanted to say that JORDAN deserves five stars all the way!! Not only is he an amazing person who is so fun and sweet, but he is the best stylist I have ever been to! I have a PIXIE cut, and anyone who has a PIXIE cut knows how hard it is to find someone that can cut your hair well. JORDAN did my hair for a couple years while I lived in the area. He was with me through trying to grow out my hair to cutting it short again and coloring it from dark to highlighting it and even with me while figuring out how to style it for my own wedding. He always kept my hair looking great and healthy too. He was always able to get me in when I needed. The photos I have seen of him doing hair color and cuts are always phenomenal no matter the length. I was super upset when the military moved us away and I can no longer have JORDAN do my hair. I hope I find someone where we currently live who can do my hair even half as good as JORDAN did! It's been 5 months and I'm still searching. Definitely ask for him when you book an appointment here, you won't regret it. read more

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Very disappointed with this store the employee Alexa has no customer service at all they need to train their employees better is is not a cheap store they can afford some training read more

Everytime I come here LaLa has always been so helpful and the most genuine person she's one of the sweetest people here, she deserves a raise read more

Ulta Just opened back up today before that they were doing curb side pick up, I wanted to get color match and they told me there not doing it right now due to social distancing but I seen them doing eyebrows so how is that practicing social distancing. However I love the price of my perfume I get from there read more

Ulta Beauty - Hair Salons Near Me - Palmdale, California