My husband and I were sick and our heat went out. I called at 11:30PM. I was amazed how quickly they responded and got my heat on again. My unit was 24 years old so I decided to have them install a new unit. Within days the unit was installed at a fair price and quickly. I cannot say enough good about this company. I would recommend them to anyone. read more

Don't be fooled, it's not rocket science! To charge $7,500 plus for a $1,000 heating unit and 4 hours of labor? A 650% markup, it's a bit rich for my blood, and most "working class" I assume. We all understand there is education, tools, transportation etc. However ZIP CODE RAPE should be criminalized! Get multiple bids folks! read more

Thank you to Black Diamond for coming to save the day! I called on a Monday morning, was able to get an appointment the same day and now have working AC! Making the appointment was easy, the ladies who booked my appointment and called to let me know the technician was on his way were extremely friendly. Technician (Matt I believe) was very professional, friendly and made the process less terrible. He explained what he thought was happening and although he had to come back the next day, he was efficient and did his job well. A high level of service for a reasonable price is always welcome. I appreciate the urgency of getting my unit serviced and will be making Black Diamond my go to for HVAC needs! read more

We have used Black Diamond for fixing a frozen faucet, installing an electrical system, and recently to check on our air conditioner that stopped working. The tech checked the system. He explained the problem in terms we could understand and gave us two options for fixing it. We decided replacing our air conditioner was the best option, however; the quoted price was more than we had planned on paying. When we spoke to the main office, they were able to quote us an agreeable price. The technicians were here the next day on time and cleaned up after the job was completed. We are happy to say the service is great. The staff is very knowable and professional. We like that they show up on time or will call if they are unable to meet the timeframe. We were so impressed with them that we signed up for their service agreement. read more

Great service but overpriced. After having a capacitor replaced, another tech bid it at almost $200 less.

Lance came with a nice spanish helper to inspect my AC. He was puntual, very nice and profesional, very helpful with tips on how to keep running things efficient. He went over his duty and we appreciate his business. I would recommend their services read more

Black Diamond is an extraordinary service that never disappoints. We had a plumber come to help us and they took their time and gave excellent care to our needs. Ryan was here on loan from SLC and I couldn't have been more satisfied with his service. In fact, I've never been more pleased with a service company as much as I have been with Black Diamond. read more

I live in Hurricane Utah and my AC wasn't doing it's job! I called two guys I used before and no call back or response. Googled and two places with 5-star reviews came up. Called one and they wanted $79 to come out and make a diagnosis and their earliest appt was next day afternoon 2pm. So, I booked it. Decided to check out the other.....Black Diamond, who charged $39 for a diagnosis and they had early morning. Cancelled the other and booked Black Diamond cause for realz, nobody wants to work on an AC in the heat! Steven P and Victor arrived a little after 8 and before 8:45 am, my house went from 82 to 75 deg. Here's a few tips from Steven: 1. Change your filters regularly; 2. Switch your indoor ceiling fans counter clockwise during summer and clockwise during winter. 3. Get your AC an annual tuneup in the spring for $39 Black Diamond Heating and Air techs Steven P and Victor are awesome sauce and amaze balls rolled into onederful () ! Thank you for sending me these techs! If your team is like them, you're business deserves that 5-star rating! Mahalo nui loa! Lea read more

santos, jake, and leo were amazing! super nice and very efficient with getting our enitre hvac system replaced. The ladies in the office were great too! They helped me get a fair price and worked out the financing situation with me too. Thank you all so much for making this summer bearable!!!! 10/10 would recommend to all my family and friends! read more

Fast, reliable & affordable! Parker was on the job within the day to replace my furnace. Everything was explained. I dealt directly with Parker the installer. No middleman any questions I had were answered by Parker. What a great company to work with. This how a business should operate. read more

Of course our AC unit decided to freeze up as soon as the heat threatened triple digits. I called Black Diamond. Claudia answered the phone. She was awesome in knowledge and very pleasant. She advised Parker would be the technician and will arrive between 4pm and 6pm. Perfect! Parker arrived in less than an hour. My wife and I found him professional, super knowledgeable and very friendly. He was able to fix my AC. He taught me how to take care of my AC! Additionally, the price point of a service call was $40.00. Very reasonable. A long review summary: This company and it's personnel are knowledgable, professional, friendly and priced reasonably; quick response times too! read more

This company was very nice and responsive but dishonest in my opinion. My dualpump heating and ac system broke they quoted me $12k price. I got another quote from a different company and their quote was $5400. They only said I need half the system changed instead of the whole thing black diamond suggested. Not nice read more

They charge way more than what they should be charging, especially for seniors. Just be wise and careful before agreeing to their charges. Get the estimate up front and make sure the charges are broken down to see what you're paying for. Do your research too on Amazon for any parts and YouTube to see if it's something you can repair yourself. Watch for high hidden LABOR charges. I called them on it and they refunded part of my money. Their tech did a good job and I had no problems with him. read more

Ryan Goold came out when our a/c stopped working. Ryan Goold detected an electrical problem caused by the builder 15 years prior that had caused the breaker to burn out. Ryan arranged for master electrician to repair read more

Black Diamond replaced a shower head with one we had bought. They charged us $225 which seemed a bit high but since they had to come out to Springdale, I was okay with it. They gave us a bid to fix other issues with our two showers, coming to $4,944.00 with no break down as to parts and labors. We had another plumber here today who fixed both showers, now working perfectly, and the total charge was $477.05. ARE YOU KIDDING ME????? Less than 1/10 of Black Diamond's bid. I just don't know how to select a rating. But I do know I will not be calling them again. read more

I have now used this company for 3 separate services at my home in Saint George. All 3 times they were great to work with. They always show up on time, are very friendly and professional and get the job done. They have always taken the time to explain in detail, for those of you like me who have not clue, what they are doing. Parker and Steve both have been amazing to deal with and I will for sure use them again. I feel like they truly care about their quality of work and the custom service is the best. read more