My girlfriend and I booked an appointment on a Saturday to meet with Sidney about engagement rings…read more Sidney is clearly passionate about her job, the process, and helping us to find the perfect engagement ring. She was very knowledgeable about the rings and diamonds and walked us through the entire process and even was kind enough to let us check out wedding bands to prepare for that next step as well. We ended our appointment with the opportunity to reach out to her with any further questions and she also sent me a private email with all of my girlfriend's favorites. Her email also had a kind note detailing how much she enjoyed our appointment and enjoyed getting to know us. We enjoyed getting to meet with Sidney and appreciated her thoroughness so much that my girlfriend was disappointed to not have to call with any follow up questions. Sidney was very kind and was a pleasure to talk to and her service was top tier. As a man who didn't know much about the process before showing up to Brilliant Earth, I'd pick Sidney every time.

Hidden Risks Behind the Sparkle: My Experience with Brilliant Earth's Deposit and Inventory…read morePolicies Nashville, TN -- I'm sharing this review as a cautionary consumer experience for anyone considering purchasing a diamond through Brilliant Earth, especially if you expect transparent inventory practices, honest communication, or a pressure free buying process. I placed a 20% deposit for a side by side comparison with another stone (we had) already purchased. After confirming the order, receiving a "Great news -- we're preparing your order!" email, and being asked to pay the remaining balance, I was suddenly told the stone was no longer available and that my order would be canceled. However, when I checked Brilliant Earth's website the next day, the exact stone -- same item number, same listing -- was still being advertised as "only one available." This was after I had already been told it was unavailable and after they had asked me to complete payment for the remaining balance of a stone they claimed was "sold." Consumers should be aware that Brilliant Earth's online inventory may not accurately reflect real time availability. Even after being told a stone was "no longer available," the exact diamond continued to be advertised as "only one available," creating confusion and undermining trust. Brilliant Earth requires deposits before confirming vendor availability, which exposes customers to unnecessary financial and logistical risk. In my case, a deposit was taken for a stone that was later claimed to be unavailable. The lack of internal coordination between sales, customer service, and inventory systems resulted in contradictory information and unnecessary stress during what should have been a straightforward process. Another major issue: Brilliant Earth refused to bring in a comparable stone without requiring an additional deposit -- despite having no similar stones available in the showroom. This practice pressures customers to either commit to the first stone shown or pay additional deposits just to view comparable options -- an unreasonable approach that exposes consumers to unnecessary financial risk. For a company that markets itself as transparent and customer centric, this practice is unreasonable and creates a high pressure sales environment. Instead of taking time to understand my diamond goals, I felt pushed toward the first stone I viewed, making the experience feel transactional rather than relational. Purchasing a diamond is a meaningful and often emotional process. The misrepresentation and inconsistent communication I experienced made it impossible to feel confident moving forward. Ultimately, Brilliant Earth's business model and customer service practices -- including misrepresentation of inventory, lack of transparency, and pressure based deposit requirements -- led me to rescind and cancel all orders. When purchasing something as significant as a diamond, trust is essential, and unfortunately, this experience made it clear that I could not move forward with them. I strongly encourage anyone shopping for a diamond -- especially a specialty or high value stone -- to proceed with caution, verify inventory independently, and be mindful of deposit requirements.

I always find unique pieces of jewelry to add to my collection. Reasonable prices and great sales…read more Truly a hidden gem!

I've always been intrigued by Kristin Cavallari's Uncommon James jewelry, so I had to check out the…read morestore when I was in town. Parking right outside can be tricky, but luckily we found a spot. As soon as we walked in, the staff greeted us with big smiles and were super helpful. They answered all my questions and helped me pick out some great pieces. Uncommon James has a fun mix of styles, from delicate chains and everyday hoops to eye-catching pendants and bold statement pieces. They offer collections in Vermeil and Sterling Silver, plus some cool home goods and fragrances. I love mixing metals, so I ended up getting a few dainty gold rings and a chunky ring that has both gold and silver. I'm really happy with my picks, especially the chunky ring--I've gotten tons of compliments on it since I wear it almost every day. It's held up pretty well over the last couple of months, but we'll see!

Got in touch with a jeweler from here over Facebook about a Pandora charm they had. I usually don't…read moretrust the whole online process, I'm very big with shopping in-store but living in California I'm not able to make it in store but Jackie made this whole transaction easy as can be. She was super nice and I truly felt comfortable during my transaction I definitely recommend and will be buying from here again!!

Great and professional, the engraving i received was very well done looks fantastic on my colt…read moredragoon for CW reenacting

A few nights ago I discovered a crack in the shank of my antique engagement ring. The shank (the…read moreband section of the ring) was replaced three years ago by a jeweler near Franklin. Feeling sickened by the idea of taking my ring someplace for repairs (and worse at the thought of losing it if it broke) i decided to take it to Village Jewelers because it is so close to my office. I dropped it off in the late afternoon and they told me that it would be ready at 3pm the next day. They also told me that repair on the shank would be $25. They did not pressure me into buying anything or having anything else done. I called at 11 the next day and they told me it would be ready in 15 minutes. That was fabulous. When I got there we discovered one of the small pave diamonds had fallen out as it was near the crack. They didn't charge any extra and replaced it in the spot. There was no pressure from the salesman and we had a nice chat about vintage jewelry and other things. As someone who's worked in the jewelry biz before, I can say I was treated well, the repair price was reasonable, the repair and service were excellent and I would gladly go there again. I have since recommended them to other people for repairs.

I came in to get my watch band / wrist band fixed. At first one of the workers quoted me a few days…read moreand that I'd have to come back once they notify me when it's complete. However, I believe it was one of the business owners - but he overheard the conversation and was quick to see what I was looking for and helping me out. Turns out he was able to fix it within the span of 15-20min which I greatly appreciated. Currently, the store is being renovated but I could see the general vision they're trying to allude. All in all, a very quick and sweet visit.

We went in to have my engagement diamond re-set into a better setting and ended up having a custom…read moresetting made by one of their jewelers. It is absolutely stunning. I was more than a little nervous leaving my diamond anywhere because it is a really nice one with amazing fire but the new setting absolutely does it justice. I could not be happier. I was also really interested in the other items this store sells. You'll find jewelry there that is not the same old same old as all the other jewelry stores in Nashville, the kind that you normally would have to mail order. This store is a hidden treasure in Nashville!

Fabulous selection of estate jewelry! Great range of pieces and prices. Everything from classic to…read morequirky, but definitely leaning towards more unusual one of a kind finds. Super knowledgeable sales person. Thanks, Dustin!

Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

I felt like I was raiding a stylists closet…read more In a way, I was. The celebrity stylist who owns this is ironically LA based, according to the staff. Perhaps that's why I loved their purveyed goods so much? I say ironically because I went to Nashville to experience the local culture but ended up shopping here. Even then, I'm so so happy I did. I found so many amazing & unique pieces! I absolutely love them. They're so unique & original. Although they're not manufactured in TN, I now have a great story to go with them. If you love high end luxury pieces, stop by here. You will not be disappointed!

Parish would be classified as an upscale clothing boutique for Women. I did a little research and…read morediscovered that the boutique is the brainchild of celebrity stylist Claudia Robertson Fowler. She's made her mark on the industry from her 25 year career serving as a stylist to Country Music Entertainers. Located in the area named the Gultch, Parish caters to anyone looking for luxurious, elegant day or evening ware. Highly trendy and well laid out, this ship offers a unique shopping experience. If you do stop by here, know that the price point $$ is definitely on a different level.

Came in for a pair of shoes, left with everything but shoes. This store sells woman owned products…read moreand everything is so cute, hilarious and you must buy. They have a deal of 5 for $20 or $4.99 each. I am pretty sure I picked up 100 stickers and I had to walk away from so many. Then I continued to walk around the store and had to ensure I walked out without spending $300. The customer service rep was so nice! All three of them were.

Hit or miss with the quality and sizing here. The return policy is a huge inconvenience because…read moreit's easier to return something from a China right now as the store does not issue refunds just exchanges. If you're traveling through town, it's basically impossible to get your money back. I've been trying to find another piece to replace one item I bought that needed ho being way too short. I'm not one to wear things that show half of my butt. For the price point, I expected better quality items. I really like this store and would like to support local but I will not be coming back. The last dress I bought was so cute and transparent. I don't expect that from a dress that costs $80. They said use shape wear and it'll work but it made me look like I have rolls. When I tried to return this, the receipt was somehow lost so they would not take the dress back. Within 7 days, they were evidently unable to pull the purchase from my account. I keep running into issues with the sizing and selection of clothes so haven't been able to find anything that worked to return on previous purchase. The other top I bought for $60 has shrunk after one wash and no longer fits. So many items are way too cropped or transparent. I think the quality here has gone way down. I also purchased a denim skirt with shorts under thinking the shorts would help with the length of the skirt. Because of the return policy, I don't have the option to dispute the transaction from my credit card since I've had to use store credit.