Minor Jewelry has become my go-to spot for repairs! I have taken several watches that needed new…read morebatteries or links taken out. They also did a significant ring resizing for an heirloom piece. The pricing is fair and many repairs can be done right away. For the pieces I have had to leave there, there was clear communication throughout the process. I will continue to take them all of my jewelry needs!

Phenomenal work, & the people are even better!…read more Brought some glasses in with a broken nose piece and when they handed it back to me I couldn't even tell which one was broken before. Spoke with Adrian both times. Such a cool guy

Salem and his family have been our family jewelers for my entire life. Not only does Salem select…read morethe highest quality of jewelry, but tailors the style and personalized cuts to your expectation and request. Salem and his employees always go above and beyond for you and empathize with every occasion with which you would want to select the perfect jewelry piece. Brentwood Jewelry has been in business since Brentwood was a small town and maintain excellence in customer service and fine jewelry.

Disappointing. They seem professional and engaging, but beware. I bought a Swiss watch from them to…read morewear to my daughter's out-of-town wedding, got it home and discovered a prominent scratch on the back of the case. Took it back, and they polished it out. Next day, a part fell off inside the crystal. I returned the watch for a 2nd time and they agreed to order a replacement and notify me in time for me to depart for my daughter's wedding. I never heard back from them. I returned to the store a week later and asked for a refund and an apology--the clerk refused to apologize ("It wasn't MY fault"). The owner apologized, said they had repaired the original and it was "finished", and had planned to call me that very day. They apparently never ordered the replacement as agreed. I mentioned I could buy the same watch online for $500 less, but wanted to support a local business. They offered to knock some off the price. Why would I accept a discount on a faulty watch and poor service?`

I had an outstanding experience at Gossage Jewelers on Charlotte in Nashville. They helped me trade…read morein my older jewelry for a beautiful new piece that I know I'll treasure for years to come and one that will become a meaningful heirloom for the future. From the very beginning, they took the time to listen, answer my questions, and share their expertise to make sure I found exactly the right piece. Their knowledge, patience, and genuine care made the entire experience enjoyable and stress-free. The customer service was exceptional, and the entire process couldn't have been easier. It's refreshing to do business with a family-owned jeweler that still believes in honesty, craftsmanship, and treating customers like family. I highly recommend Gossage Jewelers to anyone looking for quality jewelry and outstanding service. Thank you for making this such a memorable experience!

This small family owned jewelry store is very friendly and helpful. They offer personalized service…read morewith low pressure to buy. I needed my ring size confirmed for a ring I had already purchased elsewhere and was getting repaired. Most other jewelry stores require an appointment, but considering I needed a very quick service, Gassage was welcoming and happy to help. I looked around the store and observed their interactions with other customers. I would be happy to shop here for a special gift or other jewelry need.

Sign said store closed, appointments only when we walked by for Monday. Drinks inside. Desperate I…read moreopened the door and lipped "Can I buy water?" while the owner was on the phone. It was so rude but it was hot out. He waved for me to come in and let me buy some. The inside of the shop is beautiful!. Beads everywhere. Arrowheads. Many Unique finds. After asking he let my friend come in as well with both of our girls to look around. He was still patient with everyone while my kids were in the store looking too. We grabbed a few things but my favorite are now my little wool bees! Wonderful atmosphere. Will totally stop back in when I am back in town. Thank you!

Great service and selection for reasonable prices, even with Trump's terrifs added. Small shop with…read morelarge selection.

Nice helpful staff. Great jewelry and wrist watch collection. I have gotten several items repaired…read moreat this store. Each time they make my jewelry look better than when I brought it in

Jewelry stores replace watch batteries because it brings customers into the store, builds trust,…read moreand provides an easy service that can lead to future sales. I took two watches in for battery replacement. I was informed to give them a couple of days and when I went to pick them up I was informed they needed to order a stem for one of the watches. When I asked why they didn't replace the battery in the other watch, the clerk simply shrugged her shoulders. She also promised me she would call me on Monday with an update. ... No Call ... I went by to check on the watcher several days later and was informed they were still waiting on the stem and had not replaced the other battery. When I said I wanted the watches back the clerk acted like it didn't matter to her.

I came in to get my watch band / wrist band fixed. At first one of the workers quoted me a few days…read moreand that I'd have to come back once they notify me when it's complete. However, I believe it was one of the business owners - but he overheard the conversation and was quick to see what I was looking for and helping me out. Turns out he was able to fix it within the span of 15-20min which I greatly appreciated. Currently, the store is being renovated but I could see the general vision they're trying to allude. All in all, a very quick and sweet visit.

Stopped in to get my sterling silver necklace looked at since the clasp broke from the chain. Peter…read morefixed it up for no charge in about 2 minutes. Great service!

I don't really have a lot to say about their product. I've worked with Hancock many times…read morethroughout a number of years on all kinds of items and things just never were quite like I wanted them. However, based upon that, I would have given them three stars or maybe even four stars. What steals all the stars but one is their attitude toward customer service. They treat you so badly. They make you feel like you are intruding on their space and interrupting their day. I've spent more than $10,000 on one item alone and thousands on several others, so I know I'm not their greatest-paying customer, but I'm also not the least. Regardless, I expect to be traded with respect, kindness and friendliness. That's the key right there. There is no friendliness. Nobody smiles when you walk in and nobody makes you feel like they're glad to see you. They just lose so many stars due to their poor interpersonal skills. I went back to them because I thought that is where my spouse wanted to go. However, I discussed my displeasure with my spouse one day after what I thought was a particularly bad experience there, and I was shocked to learn my spouse did not care for those people, either. I was so shocked because after 45 years of marriage, that was literally the first time I had ever heard my spouse not like a person. Never once had I heard them say, "Yeah, I don't really like those people," which was my spouse's exact words. I will never forget them because, again, it was literally the first time I'd ever heard them say anything negative about any person or business and I have never heard them them say any negative thing about anyone else since. My spouse likes everyone. It was a relief for me. We enjoy investing in jewelry for both of us and we have found another jeweler who is absolutely wonderful. He even calls us when he gets something in he thinks we might like. He is usually correct because he has taken the time to get to know us and know our taste. All of the employees at our new jewelers are always smiling and someone always greets you kindly when you walk in the door. Before you ever reach the counter, you have been greeted with enthusiasm. That has been happening ever since the first time we walked in the door and I have seen them do that to other customers every time I'm in the store. It made us realize how much enjoyment we had been missing by shopping at Hancock Jewelers. I don't wish any ill will upon Hancock Jewelers. I can speak only from our experience multiple times over the years. I probably wouldn't have taken the time to come here and give this review, except I see their commercials and they just don't sit well with me knowing how my spouse and I were treated. One last important note: I do not think my spouse and I were singled out. While we waited for service, I noticed they treated others the same way. It's just not a happy place.

The Hancock family is clearly proud to serve the local community, and they have done so for many…read moreyears. John and Ashley are alway there and happy to help. We purchased a gorgeous and unique bracelet from them, as well as matching rings for the girls in our family. Trust is tantamount when it comes to purchasing jewelry and I feel very confident here!

Long-time favorite jewelry and gift store. They offer classic pieces, some repair work, friendly…read moreand excellent staff.

Nice ladies and awesome job on my ring. Greeted when we came in the door. Lots of beautiful…read morejewelry. My ring came back repaired and shiny