Came in after helping clean out an aunts apartment to find out if she had any actual valuables…read more Carla was great at helping me go through an obscene amount of "costume" and finding the real pieces! She was incredibly efficient! Took about an hour and I had thought it would take all day! I really appreciate her help during this difficult time!

Was travelling through Mystic CT when my watch battery died. It is not a typical watch and I have…read morehad jewelry shops refuse to work on it. This place was wonderful. It gave them issues but they persevered and got me running again. They were some of the friendliest and most professional people I have ever met. And the repair charge was very reasonable. Wish they were near my home.

I am so grateful that Middletown continues to have a beautiful jewelry store with excellent…read morecustomer service!!! Needed a few watch batteries changed . Took care of me right away , such a pleasant experience. Highly recommended!

Jimmy is the real deal. He's sincere, honest, funny, and fair. I used to have an "in" at a…read morejewelry store that closed years ago. Since it closed, I haven't purchased a nice piece....until my husband and I went to Mallove's (on Black Friday even!) a few years back. It was late in the day. I had a few previous settings from my wedding rings with me and yet another split shank. I was nervous going in because of the time, and because I had no idea what to expect them to say about my "junk". Well, Jim couldn't have been any nicer. He took ALL THE TIME with us, used stones from the other rings and made me the most beautiful wedding set. Have been back many times. For fine jewelry, Mallove's has our business forever! Thank you!

Superb service making certain that everything worked properly. This is a wonderful store. I…read morewill become a regular.

Absolutely the best customer service! When I was in there shopping they took time with us and were…read morebut pushy at all. Great selection of jewelry. Customer service even after I left was superb. I will be going back when I'm back in Mystic.

Brought in my Casio G-Shock watch a week ago for a capacitor/battery change. Then another week…read morelater they called me saying they couldn't do the job because the watch, "recharges itself." My watch is 8 years old and is way past rechargeable at this point. Although I did leave them credit authorization to do the work they gave me excuse after excuse why they couldn't do the work which was a fairly simple operation. Thought it was pretty suspicious as they acted funny dealing with me since I walked in their store even after I paid them for the service. Must be something else going on there as they profiled me ever since I walked in...

I have had a very positive experience with Eddy and his staff! Very professional. I have had a…read morecouple of repairs purchased a new setting for my diamond. Recently purchased a grandmothers ring. Absolutely love it!

I wanted a battery for my good watch, and they install it while you are there, and can see…read morethem..You do not have to drop it off, and come back..very pleasant staff..

Incredible custom service! I arrived wanting to purchase silver hoop earrings and Alicia's…read moreassistant poured through a catalog to help match earrings I had brought in for sizing. After some time, she suggested she "clean them up" and surprise they were sterling! No judgement on her part. Just helpful and engaged

I hate leaving bad reviews, but this is necessary. Poor communication. Way overpriced- other…read morejewelers and experts have gone so far as to say I avoided a scam when I showed them what he wanted to sell me and told them the prices. Nolan didn't actually want to include any of my design ideas or requests and wasted my time. He really ruined my whole experience in creating a ring and blew the secret of my intention to propose by outright talking about the ring project when I brought my partner in to look at other jewelry for another occasion. It took a lot to recover the magic and excitement once I moved on to another jeweler. Nice enough guy, but I wouldn't go back.

I have been going to Deep River Jewelry Design for over 20 years. The new owners/operators (Nolan,…read moreGinger & Saph) are an absolute pleasure to work with. They made us a white gold sapphire & diamond ring with matching earrings. Their craftsmanship is only exceeded by the customer service.

I had been searching for a Georgian Giardinetti Ring for some time…read more After some strange goings on with Ebay uk, I decided to google Giardinetti Ring. A beautiful example came up on the Petra Star website. I called Dimitria and had a great conversation with her about the ring. She let me know if I wasn't happy, she would gladly accept a return. I agreed to buy the ring, and she let me know if she sent it by fedex, I wouldn't have to pay the sales tax. How great! I received the ring which is amazing and beautiful. I am a very happy customer. Dimitria made it so easy and pleasant.

Extremely professional. It's been such a please to have been working with Dimitria. I have…read moretrusted her with my estate pieces and with updating the designs. I look forward to continue working with her.

Cute shop loaded with rare and some unusual finds! I and a friend have found treasures there on…read moreseveral occasions.

My daughter is difficult to fit when shopping for dresses . We always find something here. She has…read morenever left the shop without a treasure . The staff is wonderful. I recommend stopping in. The displays are well organized. It's a wonderful place.