I hate leaving bad reviews, but this is necessary. Poor communication. Way overpriced- other…read morejewelers and experts have gone so far as to say I avoided a scam when I showed them what he wanted to sell me and told them the prices. Nolan didn't actually want to include any of my design ideas or requests and wasted my time. He really ruined my whole experience in creating a ring and blew the secret of my intention to propose by outright talking about the ring project when I brought my partner in to look at other jewelry for another occasion. It took a lot to recover the magic and excitement once I moved on to another jeweler. Nice enough guy, but I wouldn't go back.

I have been going to Deep River Jewelry Design for over 20 years. The new owners/operators (Nolan,…read moreGinger & Saph) are an absolute pleasure to work with. They made us a white gold sapphire & diamond ring with matching earrings. Their craftsmanship is only exceeded by the customer service.

I went to the beach down the street, walked on the boardwalk, then was headed to dinner across the…read morestreet when I decided to quickly stop here. Yelp has definitely made me more aware of my local businesses, so I wanted to stop in and see what this place was all about. I went in thinking I'd just window shop and laugh at how expensive everything was, but that wasn't the case at all! Yes, there was more expensive jewelry in some cases, some watches, but there was also plenty of affordable jewelry available as well. The store looked immaculate! It was bright, clean, nothing looked out of place and it even had that new store scent. I ended up buying a pair of silver earrings (for under $30) that were made by a local artist. Now I've shopped at these types of stores in the past (think Cape Cod, the Berkshires, North Hampton...) and this one definitely had the most reasonable prices. My mom actually picked up three bracelets in the Berkshires, and they had the same ones here for $12 less, each! She wasn't happy to feel she got ripped off on her last vacation up there. I was really just looking around and wasn't even going to ask for any prices in cases, because all the tags were flipped over so I figured things would be outrageous, but I'm very glad I asked for the price of the one pair of earrings I ended up buying. I've worn them several times and love them. I'll definitely drop in again when I'm in the area.

Keira has been amazing to work with buying my fiancées engagement ring. I went in with a picture…read morein my mind of a ring and with no exceptions, it's exactly what I wanted for my amazing bride. Keira brought in a selection of diamonds for me to choose from once we found the setting, not to mention she took the time to educate me on why and what to look for in a diamond. I ended up with value and quality and a ring that I can be very very proud to have given and from a local shop. Tip for the guys; don't go buy a mall ring, your girl will love knowing you cared more and went to a local shop, Keira will make sure you get the best you can.

Service was fabulous and very helpful and knowledgeable. Have gone there many times for…read moreadjustments, batteries, and other things like the beautiful jewelry they have.

Family owned for many years. Trustworthy and friendly. I will only buy my better pieces from them.read more

I had been searching for a Georgian Giardinetti Ring for some time…read more After some strange goings on with Ebay uk, I decided to google Giardinetti Ring. A beautiful example came up on the Petra Star website. I called Dimitria and had a great conversation with her about the ring. She let me know if I wasn't happy, she would gladly accept a return. I agreed to buy the ring, and she let me know if she sent it by fedex, I wouldn't have to pay the sales tax. How great! I received the ring which is amazing and beautiful. I am a very happy customer. Dimitria made it so easy and pleasant.

Extremely professional. It's been such a please to have been working with Dimitria. I have…read moretrusted her with my estate pieces and with updating the designs. I look forward to continue working with her.

Came in after helping clean out an aunts apartment to find out if she had any actual valuables…read more Carla was great at helping me go through an obscene amount of "costume" and finding the real pieces! She was incredibly efficient! Took about an hour and I had thought it would take all day! I really appreciate her help during this difficult time!

Was travelling through Mystic CT when my watch battery died. It is not a typical watch and I have…read morehad jewelry shops refuse to work on it. This place was wonderful. It gave them issues but they persevered and got me running again. They were some of the friendliest and most professional people I have ever met. And the repair charge was very reasonable. Wish they were near my home.

We had such a wonderful experience at Water Street Jewelers! They pierced my daughter's ears and…read morewere absolutely wonderful with her from start to finish. They were so patient, kind, and reassuring, and they made sure she felt comfortable and excited throughout the process. She left feeling proud and happy!

Loving our visit to the Madison location! It is a comfortable, low pressure shop. Tasteful, lovely…read moreshop. The woman that helped us has beautiful taste! Just needed a simple everyday necklace - and our choice - white topaz with diamonds - tiny, but very pretty to wear everyday and have not taken it off since our purchase. A must stop for us when we are in CT! Next purchase, everyday earrings. Will not go anywhere else. Thank you so much for helping us!!!

This Jewelry store not only has beautiful items but an owner who KNOWS jewelry and a man of his…read morecraft. He helped me with my wedding jewelry and I know I made the best choice for my day.

Like one of the other reviewers, we've dealt with DePaula Jewelers for years (when we're in the…read moreEssex area) and couldn't be more satisfied. I have a couple of favorite necklaces, including one designed and crafted by Phil, that I wear regularly and that get lots of compliments. We recently asked Phil to appraise some jewelry that had been in our family for years, and appreciated his informed assessment, astute comments, and detailed documentation. His shop has original pieces and some lovely estate jewelry ... well worth a stop when you're in Essex.

Always helpful and friendly service. I go there to get my watch batteries replaced. They have a…read morenice selection of jewelry. My wife has purchased some pieces there. I had my wedding band repaired there. They did a great job.

Excellent service and knowledge of their investory! Baught and estate ring and I'm thrilled with…read morethe shopping experience from start to finish! I highly recommend!!