Best Jeweler on the shoreline! Louis was recommend by a friend for watch batteries, I can't believe…read moreafter almost 20 years in Guilford I've only just recently discovered this place. Louis is friendly and knowledgeable. I had three rings sized and they were done in a week. For sizing it can vary, but the cost was surprisingly less than other jewelers quoted. I'll be going back to also have my jewelry cleaned. So glad I found this place!

What a genuine caring service. I brought my Hamilton in with a missing spring bar and within…read moreminutes he had it back to me. Side note: they only take cash or check but me without a dollar he didn't mind. I can tell this man takes his craft seriously and really cares for his customers, thank you very much.

The absolutely friendliest and kindest staff! Beautiful jewelery in our neighborhood on the green…read morein Guilford!

We took my daughter here to get her ears pierced for her 6th birthday, and Daniela was amazing! She…read moreknew EXACTLY how to make the experience fun and comforting for my child. She wasn't scared AT ALL (and got some great stickers out of it, too :) ). They only use the safest jewelry so that the chance of infection is very low. We were there almost 5 weeks ago, and my daughter's ears are healing wonderfully. I would definitely recommend!

We had such a wonderful experience at Water Street Jewelers! They pierced my daughter's ears and…read morewere absolutely wonderful with her from start to finish. They were so patient, kind, and reassuring, and they made sure she felt comfortable and excited throughout the process. She left feeling proud and happy!

Loving our visit to the Madison location! It is a comfortable, low pressure shop. Tasteful, lovely…read moreshop. The woman that helped us has beautiful taste! Just needed a simple everyday necklace - and our choice - white topaz with diamonds - tiny, but very pretty to wear everyday and have not taken it off since our purchase. A must stop for us when we are in CT! Next purchase, everyday earrings. Will not go anywhere else. Thank you so much for helping us!!!

Friendly owner and family. Made me a beautiful 14k gold ring at a reasonable cost. It's thick and…read moreheavy, which is exactly what I asked for.

I am rough on my jewelry. I recently took a gold mesh bracelet in to Palmer's to see if the clasp…read morecould be fixed; it snagged many blouses and sweaters. As the jeweler went to take it off my wrist, the clasp disintegrated in his hand. About one week later, while trying to secure the clasp on an 18 inch string of pearls, the clasp broke. Luckily, the pearls did no scatter. Palmer's repaired both pieces. The work was done quickly, perfectly and for a very reasonable cost. The interaction between customer & store owner was pleasant and friendly. The collection at Palmer's looked beautiful and of high quality.

Horrible mean guys to be honest or nothing but rude to me. Made me pay more than what they had said…read moreoriginally and then wouldn't even accept my card number typed in so I had to drive back home and come back in with cash in order for them to just be even bigger. Assholes hope you guys have a great day in hell

I would give it 0 stars if I could. An astonishing display of incompetence. Rather than saying they…read morecould not do something, they simply tried to force it and in the process ruined a family heirloom. Only go here if you have a disposable watch you want them to manhandle, because they destroyed a 14K vintage quartz Concord while trying to open it and didn't even manage to. See the attached picture for the number they did on a watch which was safe-kept until they got their hands on it. First, Mike, the younger of the two attempted it, and upon failing, handed it to Jeff, the older man. Both were using too much force, but Jeff clearly leaned into it and severely damaged my gold watch. They then gave up, and handed the watch back to me as if they hadn't caused significant damages, and insisted it had not been them when I made them take note of this.

Service was fabulous and very helpful and knowledgeable. Have gone there many times for…read moreadjustments, batteries, and other things like the beautiful jewelry they have.

Family owned for many years. Trustworthy and friendly. I will only buy my better pieces from them.read more

I went to the beach down the street, walked on the boardwalk, then was headed to dinner across the…read morestreet when I decided to quickly stop here. Yelp has definitely made me more aware of my local businesses, so I wanted to stop in and see what this place was all about. I went in thinking I'd just window shop and laugh at how expensive everything was, but that wasn't the case at all! Yes, there was more expensive jewelry in some cases, some watches, but there was also plenty of affordable jewelry available as well. The store looked immaculate! It was bright, clean, nothing looked out of place and it even had that new store scent. I ended up buying a pair of silver earrings (for under $30) that were made by a local artist. Now I've shopped at these types of stores in the past (think Cape Cod, the Berkshires, North Hampton...) and this one definitely had the most reasonable prices. My mom actually picked up three bracelets in the Berkshires, and they had the same ones here for $12 less, each! She wasn't happy to feel she got ripped off on her last vacation up there. I was really just looking around and wasn't even going to ask for any prices in cases, because all the tags were flipped over so I figured things would be outrageous, but I'm very glad I asked for the price of the one pair of earrings I ended up buying. I've worn them several times and love them. I'll definitely drop in again when I'm in the area.

Keira has been amazing to work with buying my fiancées engagement ring. I went in with a picture…read morein my mind of a ring and with no exceptions, it's exactly what I wanted for my amazing bride. Keira brought in a selection of diamonds for me to choose from once we found the setting, not to mention she took the time to educate me on why and what to look for in a diamond. I ended up with value and quality and a ring that I can be very very proud to have given and from a local shop. Tip for the guys; don't go buy a mall ring, your girl will love knowing you cared more and went to a local shop, Keira will make sure you get the best you can.

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

Very friendly and helpful. Worked on my watch quickly and was very affordable. I would absolutely…read morego there again for jewelry repair.

Great service and great people. Very welcoming right when I walked in. Clean atmosphere in there…read moreand also a great selection of jewelry.

I would never recommend this business to anyone. I hired the…read moreowner, Matt Sachs, to liquidate my mom's house after she developed Alzheimer's and had to move out of her home urgently, which she lived in for about 20 years. She had accumulated a good amount of quality pieces/antiques, furniture, rugs, etc. Matt was very personable, trustworthy, I really liked him and felt good about the contract in the beginning. Things were good for months, but eventually, when I started to ask for updates and accounting paperwork, he vanished. I tried to give him some grace, knowing his job is demanding and he's also a Dad, but he kept putting me off telling me he had to "speak to some people" about pieces to see where they ended up. One time he admittedly told me that my account was "closed out accidentally," but would re-open it and follow-up. The entire business deal got very sketchy toward the end, and to this day, I never heard from him again and I never got a final accounting for my mom's belongings. On top of the stress of becoming my mother's caretaker and conservator, and dealing with her illness and loss of independence, I had to carry the stress of chasing this guy down for what was owed to my Mom. I even went to a lawyer, and we sent out response requests with a strong fist, but Matt was radio silent, as expected. We also found out this was not the first time he had litigation against him (not a shock.) I could have pursued this further and placed a lien on his house, but I decided not to go ahead with this. Maybe I'm too nice... Maybe I just wanted the stress to go away, and didn't want to lose more money in the process. Either way you look at it, I'm not sure how someone like this sleeps at night. Very upsetting. The real estate agent who recommended him to me was mortified and will never recommend him again. Whatever his reason was, the very least he could've done was be honest. He could've told me he lost items. I'm an understanding person, but he went about this very unprofessionally and I still think about this all the time. Most people can never act like this in their place of work and get away with it. Since I didn't push ahead with a lawsuit, I feel the very least I can do is warn other people so they don't end up in the same place. I'm also not the first one, and unfortunately, I am sure I won't be the last.

Do not hire Matt Sachs. Much like the other review I am finding here, he started out OK,…read moredisappeared for a couple of weeks in the middle of cleaning out the house, came back and did a good job on the clean-out, but then disappeared, having taken a house full of property he was to have sent to auction and pay me a percentage of the proceeds. He just disappeared into the ether, refused to answer calls or email messages. Ultimately, he is dishonest. Do not trust his references, I called the professionals he listed and they were mortified to learn that he uses their names as references.