Unfortunately, we ended up not having a good experience with Black Rabbit Doulas. During an extremely stressful and delicate time of your life, it is important to have people who take stress away, not add to it and I unfortunately can't say that was accomplished with them. The direct care we received from the daytime doula was fantastic, but dealing with the ownership was defeating.
When my son wasn't sleeping well, I booked a overnight doula. I was stressed, experiencing anxiety and other post-partum conditions and I thought an overnight doula could help with that. Of course, like magic, my son started sleeping better and I canceled the appointment with the overnight doula, but had many daytime sessions booked. I apologized and paid the cancellation fee and assumed Jessica would understand - in her world, I assumed, clients must make last minute decisions that they feel are in the best interests of their families and it was just part of her job to nimbly deal with these things.
But, instead the owner became obviously annoyed with me afterwards and expressed this via short and passive aggressive emails and declined to book more sessions with my daytime doula. It was truly heartbreaking to lose the daytime doula.
Also, their invoicing system is extremely confusing and when I lost track of a day and asked for a line item accounting of what we owed, she was rude. They also didn't invoice me for several weeks after my last session and then had the gall to try to charge a late fee!
All in all, I had higher hopes for the experience. I am sure their jobs are extremely hard and dealing with new mothers can be testing, but you'd hope for more compassion and professionalism from folks who should be highly trained in this area. read more