Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

I said I'd update you guys! THIS PLACE AND THEIR PEOPLE ARE A M A Z I N G ! We are utterly…read moredelighted with our new freestanding fire unit. Love the shape and glass elements! YOWZA!

The store itself is clean and well organized, the salespeople are very knowledgeable and eager to…read moresell their products. Unfortunately, when it comes to gas inserts, they are single threaded through ONE single man to install. We were told an estimate of September, then December, and then ultimately January. Because the install is dependent on the weather, things can get delayed and it can be frustrating. They should find an additional installer vs relying on this one (albeit skilled professional) man.

Called to schedule a repair. They called to get details and information and said they would check…read morewith their service person and get back to us. We have never heard from them.

Not happy with the shoddy install and now being ignored by my many emails, calls and text messages…read moreto fix issues. The stove is leaking smoke, the chimney cap is allowing critters to enter the flu, there are screws missing from the pipes. The guy that installed it said he would come back and fix issues, that was 6 months ago. VERY UNHAPPY

Travis did a great job replacing and repairing our chimney system, after Hurricane Helene damage…read more He even sourced new parts that would work with our old metal chimney system. He's the only post-hurricane contractor that I can recommend without reservations!

We had a great experience with Travis- he did a great job breaking down our project and completing…read morethe work in a timely manner. We appreciated the team's hard work!

I called Flow for washer/dryer service. They came out the same day & fixed my dryer. There was a…read morepart needed for my washer so they ordered it and called within a few days to install it. Very prompt & did very good work. I would definitely use them again!

I am gaving an emergent issue with my refrigerator for the last 48 hours and I realize some…read morecompanies may not work or want to work over the weekend or holiday weekend, but it would have helped to have the business get in touch with me after the initial message. My next messages went unanswered and it adds stress to an already stressful situation. All our food and frozen items are going bad now.

Purchased a vent free fireplace from them 4 years ago, they have done annual maintenance since. I…read morecalled for a maintenance visit and the said it would cost $325! A year ago it was $215. Further, they said they don't repair fireplaces anymore, they only service them. After reading many other reviews, I wouldn't use them for anything.

Jess & Tim arrived this AM to install correct Remote and Receiver…read more they were WONDERFUL!!! Real EXPERTS and so PROFESSIONAL!!!!! Kitty & Bill Hunt

Horrible crooks. Marc Anthony came to my house after waiting 6 weeks. He did not clean the chimney…read more He said they ran a brush through it, and what was in there drifted up. He showed me a picture of a chimney that showed cracked masonry and needed a repair, with a quote to repair it of $3000.00. After getting another quote, I found out it wasn't my chimney in the photo! I paid the bill on the spot but was totally ripped off. Jeff Seitz

From the owner: Emberstone Chimney Solutions has been your local chimney and fireplace expert since 2017. We pride…read moreourselves in thorough inspections and efficient cleanings to keep your chimney and fireplace system running safely and smoothly year after year.

i couldnt light the pilot on my gas logs fireplace. I called for a service call and less than 30…read moreminutes a friendly technician, Danial was knocking at my door, He cleaned the entire unit. it turned out that the air intake hole was clogged . he was super knowledgable and very polite and took his time explaining what he was doing to me. Very happy with the excellent service.

I called this company requesting a service call, as I could not get my five year old gas fireplace…read moreto light. I had not used the fireplace for over two years due to this issue. I had called Biltmore Hearth and Home (who originally installed the fireplace) several times over the past two years, with no response. The woman who did finally call back advised me that, in the event my fireplace started right up when they tried it, I would still be charged the $125 service call. I understood and agreed. The four (!) gentleman who came to perform a service call on my fireplace were friendly and polite. Sure enough, Phil was able to start up the stove immediately. They were in my home less than five minutes. I did not balk at paying the $125 service call, as I had agreed to do so. I was able to get the fireplace to ignite on my own after that, but the stove would automatically shut off after running for 25-30 minutes. This happened each time I ran it. I called BHH to report this issue. I was not given a service call appointment until over a month later. I was advised that the igniter box might need to be changed out, necessitating a charge. I understood that. I was also told that, on the original call, I had not reported that the stove turned off, just that it would not start up. I responded that there was no way I could know it would shut off, if I could not even get it to light. The other day (of course, in late April when I no longer need to run the stove) the guys (three this time) showed up for the service. Again, very friendly and polite. Phil asked me how long it'd been since the stove had been cleaned. It had never been cleaned. He took some pieces apart, cleaned the dust and adjusted the pipe leading into the stove (saying that a back draft might be causing the shutdowns). They waited for 25 minutes to make sure there was no automatic shut down, which there was not. I received a call telling me I would be charged $85 (less than the first charge of $125) for this service call, plus tax. I responded that it would have made sense for the repairmen to have checked the stove for dust, and to adjust the pipe, on the original call. That way, there would not have been a need to make the second call. I was told they did not know the stove would shut down - and I repeated that, of course, I did not know that either, as I had been unable to get it to light. I asked to speak with a Jason, manager, who did acknowledge that he and the bosses had discussed my situation. They determined that their service team should ask more questions of clients, so as to avoid a situation like this from happening to future customers. I told him that is very nice that future customers would benefit from my experience, but that I have no benefit from this experience. I asked Jason to please bring my situation once more to the bosses, and to consider dropping the fee, due to the circumstance. He responded that they had spent enough time discussing my 'case', and would not bring it up again. I am giving the company two stars rather than one, out of respect to the the gentlemen who came for the service call. However, in my head the management team rates zero stars.

I contacted R Pro in Nov '25 to service our fireplace unit that they installed in 2021. The guys…read morewho came were friendly and said we needed a new module. We agreed to the repair and they collected $250 which they said would go towards the labor to complete the repair. We have never heard from them since. I have called many times and have yet to recieve a call back. When I have spoken to a person I have been told that they couldn't locate the part because it is so old. (4 yrs?) I finally got another company to do the analysis and repair but R Pro is saying that they won't give me my money back. They claim it is the fee for coming out and diagnosing the problem. I was not the one who chose not to proceed and I had to pay another company for the same analysis. Don't use this company.

I had issues getting my fireplace to light. I'd tried all the steps myself to no avail. I called…read moreR Pro on a Tuesday. They had someone out by Friday as this was non urgent. (I only mention this because my calls to Blossman led to a 3 week wait time). Adam was on time, courteous, neat and knowledgeable. He found the issue with my thermocouple and all is well. No attempts to upsell: just fixed the problem for a reasonable price. Thank you!

Brad and Noah installed a new stainless steel chimney cap after pressure washing and sealing the…read morebricks. They are an experienced and professional team who work well together. Their attention to detail was evident when Brad noticed a gap in the flashing caulking which he repaired on his next trip up the scaffolding. They were diligent in respecting our property and even took time to regrade some gravel after the scaffold had been dismantled. They worked in a safe and efficient manner and closely coordinated their efforts. Brad and Noah are friendly, knowledgeable, and courteous. I am very pleased with the results and would highly recommend them.

I paid $485 (include $40 tip) for an inspection/sweep (including pictures) and didn't receive what…read moreI paid for when expected. After I followed up, I was told it would be sent within 24 hours--but that was just the start of the problems. During their service, the technician removed components from my wood stove and failed to reinstall a cotter pin that secures the front air tube. As a result, the air tube fell down while red hot during near-zero temps when we depend on the stove for heat. I burned myself trying to get it back in place while a fire was active, and I had to deal with an urgent mess at the worst possible time of year. The air tube fell on a log and rolled within inches of the glass, I contacted the company immediately with photos. The owner admitted the technician had been making "a few mistakes recently," yet the situation was downplayed. Ultimately I had to fix it myself because I couldn't wait in freezing conditions and risk further damage. Their idea of "making it right"? A $100 coupon for a future service. After the disruption and the negligence, I'm not trusting them in my home again--so a coupon is meaningless. What really sealed it: The owner's response was condescending and dismissive, telling me I "blew this way out of proportion" and that my understanding was "flawed," instead of taking accountability for a simple but critical failure to reassemble equipment correctly. I compare it to getting your tires rotated and the tech forgetting to put the lugs back on. If you value competent workmanship, urgency when something goes wrong, and professional customer service, AVOID THIS COMPANY AT ALL COSTS. I never received a call, all communication was handled via email. There was 0 accountability for the issue and to quote: "you've blown this way out of proportion" and "your understanding of how things work in a stove is flawed, but that's ok, and is typical of may consumers and that's why we're here. To help educate our valued clients"