5 stars for Black Sheep Chimney Sweep! Hunter was prompt, polite and very knowledgeable. He…read morerepaired my flue so that smoke from my downstairs neighbor is no longer coming into my apartment. His service fee was very reasonable; hopefully there won't be any more problems, but if there are, I will definitely call him. Highly recommend Black Sheep Chimney Sweep.

Hunter was very professional. He arrived on time and was courteous. Would highly recommend!read more

We have a Stone Cottage built in 1968 which was leaking water into the house during bad storms. A…read moreprevious contractor quoted the job - but was a continuous no show. Due to the challenges of the slope of terrain and height of the chimney this was a difficult job. Steve did a great job - chimney is fixed and has proved to be water-tight after several incredibly heavy rain storms. I highly recommend Steve Wall!

Steve Wall of Bricks, Blocks, and Rocks seems to have a long habit of taking customer's $60 to do…read morean evaluation of their projects, and then become harder to find than toilet paper in a pandemic (see this couple's similar experience at https://goo.gl/maps/KTTywgg6HGmPkBNe8 ) Steve Wall came to us in December to evaluate our chimney, but citing concerns about the temperature, took his $60 evaluation. fee and told us to wait until Spring to contact him again. Come April, we started to call and text Steve making clear reference to his visit in December. After a month of many many such messages, after just not showing up one day when he said he would, Steven finally made his way back to our house. Looking again at the job, suddenly his concern was that it would now be too WARM to deal with the mortar. In December it's too cold, in the Spring it's too warm ... we would love to know when Steve's mythically perfect time to do work is. He then says that he wants US to do a fair amount of prep work of the site before he'll do the job, and comes up with over-complicated plans to solve simple problems. Finally, after expressing our frustration about getting him here this time, we ask him for assurances that if we schedule the work with him that he'll show up when scheduled. His reply, "Well, if you pay me in cash, I'm more likely to come [at all?]." This was the final the straw for us; Though he has positive reviews out there for his work, *when it happens*, based on others' and ours similar experiences, and the unpleasant and unprofessional experience we've had with him, we suggest that no one give themselves the headache by trying to work with Steve for any project.

Travis did a great job replacing and repairing our chimney system, after Hurricane Helene damage…read more He even sourced new parts that would work with our old metal chimney system. He's the only post-hurricane contractor that I can recommend without reservations!

We had a great experience with Travis- he did a great job breaking down our project and completing…read morethe work in a timely manner. We appreciated the team's hard work!

When the team from Greensboro, Brittany and Alex, finally showed up for the job on Sunday, 2.5…read morehours late, after our Saturday noon appointment was cancelled due to them being over two hours behind schedule at another job, they worked hard and I was pleased with the duct and fireplace cleaning. I tipped them both for taking their Sunday to do the job, although my Sunday was also compromised. On both days, I initiated a phone call to inquire about the status of our appointment as time was slipping by and the courtesy of a phone call was not extended to me. The next day I made an appointment for duct cleaning at my daughter's house the following Thursday at 9:30 and they DID NOT SHOW UP. No phone call. Just a no show. I called the owner, Marshall, in Arden and he hurriedly mentioned possible car trouble saying he would reach out to Greensboro team and get right back to me. NO CALL BACK. This company is not reliable. Choose another.

I just ran across Carolina Ductmasters' business card and realized I never left the review I had…read morebeen meaning to make. I recently had my air ducts cleaned by Carolina Ductmasters, and I couldn't be happier with the service. Technicians Alex and Brittany did a fantastic job. They were professional, knowledgeable, hardworking, and had great attitudes from start to finish. You can tell they take pride in honest, quality work. This was hands down the best $575 I've spent on work done in my home in a long time. I would give them 10 stars if I could. Highly recommend Carolina Ductmasters if you're looking for dependable, hardworking professionals! I would definitely request Alex and Brittany if possible these two work great together as a team and get the job done!!

John Gallman, the owner, arrived right on time and did a really solid job, sharing the truth that…read morethere was no creosote buildup (I had been told otherwise before) and that no cracks or damage existed (I had been told otherwise before). He and his helper were fast and the room was actually cleaner when he left than before he started. This is NOT a fancy operation but his cost was half that of some people I had called. Mine was a Buck-stove type fireplace insert that I use all winter as a primary source of heat. There was a LOT of soot, but no evidence of that when he left. Highly recommended. Great Price. Solid service.

I called several places and read many reviews before selecting this company. I was very impressed!…read moreThey did a great job of cleaning our chimney and made sure everything was cleaned up before they left. Highly recommend!

Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

Left numerous voicemails and never received a single call back. Review is given on negative…read morecustomer service.

UPDATE: I sent this email to WNC 8 days ago in response to their factually incorrect reply and give…read morethem a chance to correct it or reimburse me for the $10,000 difference they stated in their response, and have not received an answer, yet another example of poor communication and customer service on their part: "The total quotes you gave me #2223, 2224, 2225, 2226 totaled $38,331.68. The total amount I ended up paying you was $31,365.69, ($3420.50 invoice #4129, $3279.50 invoice #4128, $6583.00 invoice #4127, $5652.50 invoice #4126, check #504 $12,430.19) a difference of $6,965.99, not the $17,000 you said in the response to my review. The difference in price was due to us having to change the fireplace order because your employees measured incorrectly, not because you gave any discount from the damage or inconvenience. The cleaning and repairs were due to your company's negligence, and thank you for acknowledgement of that." I don't wish to argue this in the public space but only want to warn others that this is what could happen to them if WNC fails to do their job correctly again. I would discourage using them for any major project. ORIGINAL REVIEW (shortened for space): I wish I could say that my experience with WNC Chimney was anything but a series of disappointments and frustrations. Unfortunately, from start to finish, dealing with this company was nothing short of a nightmare. Let's start with the timeline. The initial agreement, as discussed with Tristan, was to have all work completed before my move into my newly purchased home on August 14th. However, the actual start date was pushed back to August 21st. We never knew day to day if they would be here, calls and texts weren't returned. What was initially promised to be a 6-day job extended into what was an endless ordeal, with the latest completion date being slated for November 13th, a staggering 84 days since the job commenced. We finally asked them to stop the job, remove their things and leave the premises with the job not finished. But it's not just about missed deadlines. The incompetence displayed by WNC was astounding. From botching the initial chimney measurement to the negligent behavior of the employees during the job, every step seemed to bring about a new disaster. Failure to properly cover my floors and furniture, turn off the HVAC and secure the area meant that soot from 100 year old chimney infiltrated every corner of our home and freshly painted white walls, necessitating extensive cleaning and even forcing us to seek alternative accommodation due to health concerns. After 5 days Ande finally arranged for ServPro to come and clean up the damage, it took 12 people from ServePro 3 days to clean up the mess that WNC left. The manager at ServPro told me that it looked like we had a house fire without the fire. The aftermath of their shoddy workmanship has been both financially and emotionally draining. We've had to invest in air purifiers, cleaning supplies, and professional services to rectify the damage caused. Our furniture, floors, and personal belongings were damaged, with some items requiring expensive replacements or repairs that we shouldn't have had to bear. We had to have the area around the fireplace repainted due to the scratches, our front porch had to be re-stained because they didn't cover the porch when they did show up and tracked soot in and out for weeks. When we had the 2nd company come to repair the job that WNC did they found that the both of the 3" liners for the fireplace insert were never properly connected to the cap. Both liners had unnecessary extensions pieces foil taped to each other, and lacked a hose clamp / screws to secure to the appropriate connection of the cap. To add insult to injury, there was never a mention of compensation for the additional expenses incurred or the unimaginable stress we've been subjected to. In fact they demanded a restock fee from us when we asked them to remove the partially completed job. We refused. It's clear that customer satisfaction is not a priority for WNC

We paid in full for inspection of all chimneys, but only 2/3 chimneys done. No response to multiple…read morephone calls, texts, messages, attempts from real estate agent went unanswered also. We were considering using them for a very expensive and extensive repair, but now would not trust them. Have been leaving messages for just shy of 3 months. Very poor customer service. Do not recommend. Real estate agent is also very frustrated.

I was impressed initially with the 5 star ratings and availability of being able to schedule…read moreon-line. I made the appt and then took off work to be at the house. They were a no-show with no call or communication. I wasted my time and my time is a commodity too. After many attempts to get someone to call me back...nothing! I don't know how you run a business this way. I get that COVID may very well be causing backlogs, but at least have the respect to either take down on-line scheduling and call people back! F-

I called Flow for washer/dryer service. They came out the same day & fixed my dryer. There was a…read morepart needed for my washer so they ordered it and called within a few days to install it. Very prompt & did very good work. I would definitely use them again!

I am gaving an emergent issue with my refrigerator for the last 48 hours and I realize some…read morecompanies may not work or want to work over the weekend or holiday weekend, but it would have helped to have the business get in touch with me after the initial message. My next messages went unanswered and it adds stress to an already stressful situation. All our food and frozen items are going bad now.