We recently had Jeremy Swann inspect our fireplace after concerns about our gas log set, and the…read moreexperience was outstanding. Jeremy was thorough, knowledgeable, and took the time to clearly explain what he was seeing and why it mattered. He identified a fuel-type mismatch in our existing burner and carefully walked us through the safety implications. There was no pressure -- just straightforward, honest recommendations. Scheduling was easy, communication was prompt, and the installation of the properly configured log set was completed quickly and professionally. Everything was tested, explained, and left spotless. It's rare to find someone who combines technical expertise with clear communication and integrity. We're very grateful for Jeremy's work and would absolutely recommend him to anyone needing fireplace or gas appliance service.

Jeremy responded right away and made room in his schedule to fix my fireplace on the day before…read moreimpending bad weather. I was so thankful! He was super friendly, knowledgeable, and his prices were better than other local companies I contacted. I highly recommend him!

Great experience, good value for the money, and wonderful service. Highly recommended!…read more I needed to fix or replace an older gas fireplace that had not worked for over a year and I also wanted to install another fireplace elsewhere in the house. They got my older fireplace working without pushing me to get a new one and did a great job installing a new fireplace upstairs. Compared to another experience this was night and day. They will be my go to fireplace guys going forward!

I would highly recommend this company. Butch answered the call quickly and came out the next day…read moreevening. They were fast, friendly and priced well. Thanks again.

Hunter was very professional. He arrived on time and was courteous. Would highly recommend!read more

I called and spoke to Hunter and he was outside of my area but took the time to try to help me over…read morethe phone with what the problem might be. I'm amazed that someone would be so kind as to try to help someone that they know they're not gonna get business from. That is a strong indication of honesty and literally caring about people! would highly recommend!!!

Travis did a great job replacing and repairing our chimney system, after Hurricane Helene damage…read more He even sourced new parts that would work with our old metal chimney system. He's the only post-hurricane contractor that I can recommend without reservations!

We had a great experience with Travis- he did a great job breaking down our project and completing…read morethe work in a timely manner. We appreciated the team's hard work!

Steve Wall is dishonest and unprofessional. He took money from me under false pretenses and now…read morerefuses to give it back (and he has a pattern of doing this -- check his reviews here and on Google). My husband and I needed several projects completed on our chimney and fireplace. Steve told me he'd be able to take care of all of them and could give me estimates, but only if I mailed him a check for a $250 chimney inspection which was a precondition for the other jobs. I mailed him the check. He became unresponsive to messages for several weeks, then suddenly reappeared and did the inspection. Then he disappeared again with the money without providing an inspection report and he stopped responding to my messages, with the exception of one phone call during which he told me (falsely) that he was planning to go back to the house a second time to get me estimates. It gradually became clear that he had never had any intention of doing the projects we'd actually contacted him for. Over 5 weeks later, and only after I demanded a refund, he coughed up a report -- typed into an email without even a date of inspection or a single photo. We now need to pay someone else for a 2nd chimney inspection because multiple other professionals have said they can't use the report he produced, as it doesn't contain basic information that's standard even in a level 1 chimney inspection report. Amazingly, his report concludes that our fireplace is in good working order, despite the fact that I told him that the fireplace doesn't work and our house inspector also noted that in our home inspection report. If he thinks it's right that we paid him for this report, maybe he also thinks we should trust, and pay, a mechanic who claims he inspected our shocks and says they look great when in fact they're drowning in oil. He never acknowledged my request for a refund and never acknowledged the many ways he lied throughout the process. In fact, when he finally emailed me the report, he actually ended his email with "I've retired from the chimney game." Not "I'm transitioning into retirement soon and I understand that you wouldn't have hired me if I'd been upfront with you that I can't do the work, oh and also I realize I've wasted 8 weeks of your time while I led you to believe I was getting around to doing your projects, so I'm refunding you out of basic decency," but "I've retired." After nearly 8 weeks of him lying to us, ignoring us, and wasting weeks of the precious time we had for repair projects before moving in, this was the cherry on top. As though he hadn't said to me only a few weeks prior that he would be returning to the house to take another look at the projects, with no mention of retirement! Dealing with Steve has been disheartening and gross, and I don't wish this experience on any other first-time owners who are just looking for trustworthy help to turn their house into a home. I'd like to report him to his licensing board (his website clearly states he's a licensed contractor) but guess what -- the NC licensing board has no record of him. He's responded to a previous similar complaint (Better Business Bureau) by saying that his work is quality and he has satisfied customers. My work is quality too. I have satisfied clients. But if I got someone to pay me money for an assessment on the pretense that I'd stick around to provide services that the assessment was a precondition for, and it then turned out I never intended to stick around, my client would deserve their money back. Not because I'd be contractually obligated to refund them, and not because it would mean my work was of poor quality. Because it would be what's right, and I'd be in the wrong.

We have a Stone Cottage built in 1968 which was leaking water into the house during bad storms. A…read moreprevious contractor quoted the job - but was a continuous no show. Due to the challenges of the slope of terrain and height of the chimney this was a difficult job. Steve did a great job - chimney is fixed and has proved to be water-tight after several incredibly heavy rain storms. I highly recommend Steve Wall!

We were looking for a quality reliable handyman...and found those qualities in Dave…read more We had a list of things that needed done. Dave showed up on time, and completed all effortlessly. A man of his word. Highly recommend.

He was on time, had his own tools, and a clear understanding of what I needed…read more He was fast and cleaned up after!

My furnace broke down during this very cold and snowy weather. I called late on a Thursday and…read moreordered a 1/3 sac of firewood. They said they would try to get it delivered that day but could not. The next morning the truck can and a very sweet man unloaded my sac of wood in about 10 minutes right were I wanted it. The wood is very clean and cut perfectly for my fireplace insert. Burns great. It is the best firewood I have had in years. I am delighted with this company. Will use again.

These folks are awesome! Their wood is kiln-dried and the real deal, the prices are reasonable, and…read morethe communication and service was excellent. Highly recommended!

extremely well organized; Super communication; Kept to schedule; Fair pricing; Great work!…read moreHighly recommending

These guys are top-notch! Especially Aron, the project…read moremanager on our kitchen renovation--he was attentive, professional, and incredibly organized. I would absolutely recommend them to anyone and wouldn't hesitate to partner with them again at the drop of a hat.