We had experience a leak around the toilet, the response time was the next day. The Plumbers check the problem, we decided to replaced the toilet, that we purchased from the store. The plumbers returned in a timely matter to install the toilet. Plumbers very friendly and professional. Thank you. Jeff & Diane read more

Jason quickly and efficiently fix my drain. Explain to me what happened what he did even step beyond by asking. If there was anything else he could assist me with while he was there. I would definitely recommend them and reach out to them for future assistance. read more

What a joke! After they made an appointment through my warranty company (First American), they no called/ no showed. When I called the warranty company, First American said Black Tie is saying they "never made the appointment". Not everyone has the ability to take off work (now for 2 different days) to sit around for a no call/ no show! What a waste of time. You should be ashamed and embarrassed! Zero stars for unprofessionalism read more

Outstanding service. Good communicators. On time, cleaned up nicely. Matt represents them very well, from beginning to end. I'm a big fan for underfloor pipe repair. My project was pretty tricky--slab on grade. read more

So much trouble with this company, where to start? This company is tied to perma pier foundation repair (see review on that company). They were tasked with fixing the plumbing leaks after the foundation repair. Quoted me $15K for tunneling and repairs on two areas of the house. One area didn't even have a leak, their leak detection was wrong. The other section they stated they needed to charge me an extra $1500 to tunnel 3 more feet to gain access to a specific joint. I crawled down into the hole, spent 15 mins to dig 1 more foot and behold, joint exposed. After that they jack hammered a section of foundation beam that was totally unnecessary and required yet another pier for stability. Never again.... read more

Very nice guys and very knowledgeable. Made sure the work area was clean before they left. I would recommend this company over any company out there. read more

Cody came out and got straight to work identifying the issue. He explained everything... I really appreciate the thorough and diligent nature of his work ethic and professionalism. Top notch service and definitely my new source for all plumbing needs. A week and a half later we had Black Tie come out again for another, unrelated issue. This time it was Mark and yet again, outstanding service! He was professional, friendly and explained everything that needed to be done. The connections under the sink were as clean and perfect as they could be once he was done. Black tie has the market cornered on professional/reliable employees! Thanks again! read more

Just had someone out for a service call. First, he didn't call ahead 30 minutes prior to arrival as promised. We are in a global pandemic and he had no protective gear at all. As I began telling him, through my Ring doorbell, that I was uncomfortable having someone in my home under these circumstances, he just walked away, got in his truck and drove off. Of course there is no human being to speak to, as all numbers go to voice mail. Way to care about your customers! read more

Blacktie plumbing was the only plumbing company that could come out after the snowstorm and replace our hot water heater in such a short amount of time. Daniel came out Monday afternoon and will able to get us a new 50 gallon water heater installed and brought our existing connections up to code. They also pulled permit permit and had the city inspector come out the following day, to verify the work and we pass with flying colors I highly recommend Blacktie Plumbing. read more

They didn't even come out. After Augerpros bid such a ridiculous amount, I told Blacktie what I wanted done and how much I thought it was worth, and they scoffed at me and said they would charge even more than Auger Pros wanted. So, naaa, can't afford this kind of pricing. Maybe they get that kind of money working on commercial jobs, but not from me. I just can't pay $1,000 or more for simple repairs like that. read more

Blacktie just replaced our home water heater. Shopped around for price, ratings scores and services received. They were honest in their dealings and fair in their pricing. Daniel came out, on time, clean and masked. Very meticulous in his work! We have replaced this water heater ourselves in the past, so I know how to do the work and he did an excellent job! I could not have done it any better! 5 stars says it all, excellent! read more

Six months after they did a repair I had a related problem (things happen sometimes, I don't think it was any fault of theirs) At first it was a little bumpy trying to get the problem fixed (possibly because it was the busy holiday season), but then they stepped up and made everything right. Everyone who came out to my house was polite and helpful, explaining what they were doing and why. Highly recommend - any company can look good when everything goes well. They looked great even when there was a problem. read more

I would highly recommend Blacktie Plumbing. Their customer service and prompt responsiveness were very much appreciated. They were not only Johnny on the spot but their experience, expertise and knowledge were evident from beginning to end. Hands down one of the best service experiences I have ever encountered. read more

Black Tie Rodney & Joel were just out to my house. I am extremely pleased with them, they were ON TIME, very professional and courteous. they answered all our questions with ease, some plumbers don't want to be bothered. These guys are customer friendly. Thanks for being there ! Koby Taylor read more

Told me they would get me help with my hot water heater and never responded when I asked for a status. This was on a Friday. I suppose they're used to leaving folks hanging with no hot water over the weekend. I guess another plumbing company will get my business and my recommendation on YELP. read more

Blacktie did backfall work in our foundation to fixed a plumbing issue. They dug over 40 feet of tunnel to do this work in 2109. The work was undertaken by gehan homes, our builder who paid blacktie. It was an expense of several thousand $$$$( I was not shared the details but I know based on a quote provided by Berkeys). I never thought that I would have the sewage backup problem however in 2022, less than 2 years later, the exact same problem of sewage backing in bathroom started in the exact same spot Blacktie fixed. Now they want to charge us monies to fix it again - Didnt we have warranty ? I never thought that the problem would occur again and gehan homes was handling the repair, an expense of over $10k so we didn't think much of it. We were just glad to ge tried if the disgusting sewage backup. Blacktie's work was backed up by ONLY a year's warranty while other companies give a 5 year warranty for the same job! Clearly seems like Blacktie did not have faith in its own work by shortchanging us on the warranty terms. I would be very careful giving an expensive repair job to Blackie since they dont stand behind their own work. What a disappointing experience with Blacktie in DFW area! read more

Complete idiots. Their truck is blocking my driveway, can't seem to find them, and they aren't answering the phone. I'm about to call the police. read more

Black Tie Plumbing really came through for us today!!! We called and in 30 minutes they send a plumber over to fix our bathroom faucet he was in and out in 30 minutes as well..Plumber was really nice and explained the situation and what he did to fix it thoroughly. Definitely my go-to plumbing company from now on I highly recommend them!!!! Thanks Black Tie Plumbing!!! read more

So...our realtor gave us this company's name. I called, spoke with one rep, explained what we needed, only to be put on hold and given to another rep who I again explained what we needed. We set up an appointment (for today) but not one ever called or showed up...nothing. Not acceptable! If this is an indication of their work probably for the best. read more

My foundation company, Perma-Pier basically told me they only accepted/trusted the work they could vouch for. So they wanted me to use Black Tie to perform a hydrostatic test before any foundation was repaired. This was supposed to be $150, but I was charged $500. They charged an additional $350 for a "leak detection" test that was never discussed or agreed upon. They then wanted to quote me $5000 to perform the slab repair with a "generous" discount of $1,700. I declined their work and asked for refunds because the worker never even completed the hydrostatic test (perhaps due to discovering the leak), but either way charged me for both without my permission or awareness. I used a different plumbing company that successfully did all the work without any argument for $1,700. A FRACTION and way less stress than what Black Tie had to offer. Scamming people out of money. Charging them for incomplete work. Then arguing about rightful refunds. read more

Thank you BlackTie plumbing. Michael S. arrived on time and was thorough with his inspection. He was professionally and dressed as well as polite. He was a great help and properly repaired a clocked drain and outside spicket. I would highly recommend him. read more

How I found Black Tie Plumbing... We have a slab foundation, our house was built in 1964 with cast iron sewage pipes. Foundation work was done to our house before we could buy it in 2006. Perma Pier did the work and gave a life time warranty- 2 years ago they came back because we had some foundation issues, they honored the warranty and fix the problem. While looking for a plumbing company to find out, why for 10 years we kept having problems with drainage in the north end of the house I discovered Perma Pier has a plumbing subset for problems like ours. So that's how I found their sister(?) company Black Tie Plumbing. It was gut wrenching and depressing when they gave us the estimate to replace the corroded pipes causing the problem. We decided to get several estimates and explore other options like pipe lining. Baker Brothers gave us an estimate of $60,300.00, several others ranged from $35K down to $18K for partial replacement and/or partial pipe lining. The initial diagnostic estimate from Black Tie was $360 to put the camera down the pipes and locate the problem. After considering a partial fix and looking at estimates for a complete replacement (the 112 feet of tunneling is the biggest expense) we chose Black Tie. Black Tie provided several options from replacing the entire sewer drainage to partial replacement to help us reduce the costs. (Ranging from $11,000 to just under $30,000) We decided on the total replacement, knowing it will increase the value of our home. All the sewage lines were replaced with PVC. They pulled the toilets and even took pictures of the work as it progressed for us. The workers accommodated us fully, not leaving us without drainage for more than a few hours and never overnight. The guys were all very courteous and clean and left the yard in very good shape afterward. read more

Ahhh......nothing quite like the sound of properly running & draining water!!! Thanks Jeremy Wilkerson with Black Tie Plumbing! I have my guest bathroom back as a fully functioning bathroom now, thanks to you - yay! Black Tie was the 3rd plumbing contractor dispatched by my home warranty company to unclog the blockage - so is there truth to the old timers saying of "the 3rd time is a charm"?? Well, I reckon so!! The services are much appreciated and will also be recommended to others! Thanks again! read more

Cody did an excellent job at our place. I was traveling out of town so my wife had to be there to let him in. Cody was extremely prompt, polite, and professional. She was extremely happy and wants to use Cody and black tie for any of our plumbing needs. Thanks for the excellent service! read more

We had a shower valve replaced and we're very please with the work and the price! We had other estimates done and black tie had the best priced quote! Also Mark who did our estimate and the work was very knowledgeable and you can tell he really takes pride in the work that he does! read more

Greetings, Please let me warn you before you call Black Tie Plumbing. They were good first time out, and to collect their fee of course....buuuut after that, they are horrible!!! We were contacted with them through First American, our warranty company (and a very good company at that), but Black Tie has given us the run around for about 2 months now, on a simple faucet repair, but again, after they collected, they have been MIA. So please stay away from this company!!! read more

This morning Jeremy Wilkerson cane to my house to fix a clogged sink. Jeremy was very professional, he was promt, considerate and was very knowledgeable of his job. Other plumbing companies I have used never displayed this professionalism. This spoke highly of him as an individual employee and the management that runs this great company. If the remainder of the employees share the same traits he does you can't go wrong in going with Blacktie Plumbing read more

Let me start by saying, I typically don't get that excited about home repairs. They are a drag and stressful to deal with. Having said that - Fasten your seatbelts because probably for the first time ever, I will be gushing about my experience today with Black Tie Plumbing. I noticed our water bills had been increasing uncontrollably over the past few months for no good reason. Last night we went out to the meter after making sure nothing in the house was running, and the meter was literally spinning so fast you couldn't keep up with it. I went onto Yelp, read reviews for Black Tie, so I set up a service request at around 10pm. Now, given my past experiences with other service companies, I was expecting we wouldn't receive any contact for at least a day. NOPE. At 8:15 this morning, the young lady with Black Tie called to let me know they could have someone at the house between 8:30 and 10 am. WOW! Daniel Fitzgerald called me about 10 minutes later saying he was about 30 minutes out. He arrived when promised and was very professional and friendly. I discussed the 'symptoms' with him. Within a half hour he had located the problem - about five feet from the meter, we had a leak in the water line, which home warranty would not have covered since the problem was outside the perimeter of the foundation. As Daniel worked, he explained both the cause of the problem, and the way he would be correcting it. Start to finish took about 90 minutes tops; he replaced the line from that junction point where the hole was back to the meter, turned the water back on, and OMG a still meter! It was a sight to behold. Problem solved and reasonably priced. Every facet of my interaction with Black Tie was absolutely stellar. The singular regret that I have through this experience is that I didn't reach out to them four months ago when I first noticed the climb in usage on the bills. I will happily remain a Black Tie Plumbing customer for life, and rest assured yours will be the only name I throw out there when I hear about someone needing plumbing work done. read more

I wrote this review about a month or so ago for the very first time I used Black Tie Plumbing. However, when I added a second review today for a recent service call I accidentally deleted it so I am rewriting it. Black Tie was sent through my home warranty company. Kevin who came out was professional, helpful (as I had many questions for him), knowledgeable and kind. I had a broken garage disposal that he worked on. He did a great job. I also had another company come out for a different issue. There was a district difference in how Kevin answered my questions and in his honesty. I will only request Black Tie in the future from my home warranty company. Thank you Kevin! read more

Black Tie service tech did a great job on fixing our Roman tub cold water faucet handle, several other plumbing companies came out and could not fix the problem and I'm going to request them all the time now...A#1 Business! read more

We had a water leak in the laundry room. Black Tie plumbing was able to identify the source of the leak and repair. They responded to our service request promptly and their technician Jeremy Wilkerson was professional, courteous and did a great job repairing the damaged pipe. I would highly recommend Black Tie Plumbing. read more

Black Tie Plumbing - Plumbing Near Me - Grand Prairie, Texas

It took me almost two weeks to get a hold of someone to schedule appointment after they gave me quote. After coming to fix my plumbing issues the kitchen faucet was installed backwards and someone else had to come to fix it and install correctly. The faucet in the bathroom isn't putting out water after it was fixed, so they are sending someone else out to look at it to try to fix it. I know businesses want perfect reviews on yelp but this was my experience with this company. If you put a bad review they will ask you to remove it or change it, so they can have perfect rating. No one is perfect. I did change my score because they did try to make it right. read more

Chad, at your suggestion I sent you an email.....on January 1. I was kinda expecting a response by now.

Total package rock stars. They do everything from tunneling under commercial buildings to replace old sewer lines to service calls (I hear they are even working on 24 hour service for those terrible emergencies). Great guys that will take the time to explain whats going on if you want, or just get in there and get it done. Competitively priced, but absolute top notch speed and performance. If you are looking for a plumber, these are your one stop shop for everything that will treat you right. read more

The plumber that came over to fix our water heater was excellent. He is very knowledgeable and professional. Even my mom, who is rarely impressed by anyone, thinks he is great. Will use him again for future problems. read more

OUTSTANDING! I feel fortunate that the plumber assigned to me was Jeremy Wilkerson. He was extremely knowledgeable, courteous and personable. Not only did he do a great job fixing my garbage dispoal, he also took the time to answer any and all questions that I had. Additionally, he made sure that everything was as clean or cleaner when he left. This included bringing a small towel to put on the floor under his toolbox. That was a very nice and unexpected touch. I highly recommend Black Tie Plumbing and Jeremy Wilkerson. read more

We chose to work with Black Tie Plumbing since they are owned and operated by the same principals that operate Perma Pier Foundation Repair. BIG MISTAKE! Its common in the home services industry that you can't get a set appointment time. I totally get it! However, we set an appointment with a range of time and they still couldn't manage to show up and this was directly related to the foundation repair that was completed. It took up to two weeks for the next appointment and the kind service tech that showed up (on time) was unable to do the job and I suspect it was because he was misinformed by his schedulers. In addition, and after I called to report my unhappiness to Black Tie one of the VP's called and wasn't even informed of why he was calling me. The VP actually hung up on me after I told them they were no longer needed for the job. AVOID USING THIS COMPANY. Go with a smaller company. read more

While I have not used many plumbers, I would hope that they could all be as good as the people from Black Tie Plumbing. Jeremy was on time, made sure to call ahead, answered all my questions, and worked with me and their distributor to get a water heater that met my needs. I highly recommend their service and will definitely look to use them for future plumbing jobs. read more

Post foundation repair test completed efficiently and professionally by Esteban and Joe. Appreciated the call prior to arriving.

I heard great things about Black Tie Plumbing. However, due to a communication issue on their end, I will not be using them. Make sure you get a clear understanding of what time & and day your appointment is so you don't have to find a different plumber like me. read more