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    Pure Plumbing

    4.1 (37 reviews)
    Open Open 24 hours

    Get pricing & availability

    Response time

    20 minutes

    Response rate

    100%

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    Time stamped outgoing phone call.
    Anthony P.

    Ok, so I've called Slate Plumping to get some residential plumbing issues taken care of and was told that Pure Plumping had taken over their residential work. Set up an appointment early appointment between 8 and 11 on a Monday for Friday. Received a text reminder Thursday the day before that my appointment was from 10-1, no big deal ok! Waited until 3:05 Friday afternoon and called to see if they were coming out to my house. I was told that someone would be calling me to let me know what was going to and it's time-stamped as outgoing on my phone. Never received a call back so I called today 12-26-23 and asked what happened that nobody came out or called! Her reply was she could see a phone call AT 3:05 that an Office Manager called me to let me know they would be out there at 6. 1 that was my phone call to you and 2 nobody called or bothered to show up at 6 like she said.

    Even their Yelp page shows free estimates.
    Paula S.

    We had a leak in our front yard in the flower bed. Another company provided me with a quote that I felt was a bit high. Based on a referral from a family member, I called Pure Plumbing to get a second quote but they said they couldn't provide a quote over the phone. They offered to come and take a look at the problem and provide a free estimate. The plumber came and said it would cost $325 for an estimate. I told him what the other company told me was the problem but he said he had to make sure himself. Since it was already mid-afternoon, I told him to go ahead with providing me an estimate thinking that I could talk to the office later about the charge for providing an estimate they told me would be free. After about 10 minutes, the plumber confirmed that the leak was coming from the homeowner's shut off box (which is what the other company told me as well). His verbal quote was almost twice what the other company quoted me. He did offer to take the $325 cost of the estimate out of the repair price. However, he refused to email me a copy of the estimate and said that we would have to close out the transaction before he could provide me with the written estimate. I asked him to wait outside so I could contact my husband to see what he wanted to do. I also called the other company to see if they could come out to fix the problem that day but they were booked until the following week. Since I work from home and didn't want to go without water for another 5 days, I agreed to have him do the work. After the work was completed, he emailed me the receipt/invoice which has no details of the repairs performed. I contacted the office the following day about my feeling misled on the "free estimate" and the invoice. The person told me they would talk to the supervisor and get back to me on Monday. On Wednesday, I still had not heard back so I called them again. The person I spoke to said that the charge for $325 was for work done to locate the leak (10 minutes that he spent to dig in the flower bed to find the hole in the plumbing), and if the problem had been obvious they wouldn't have charged me for the estimate. It still doesn't make sense to me how they can say free estimate when it's only free when the problem is obvious. She said she would talk to one of the managers and get a revised invoice to me within 24-48 hours. It is now Friday evening and I received no resolution and still have not received a revised receipt/invoice. I would not recommend this company at all. While their free estimate claim may not be fraudulent, it is completely misleading.

    Replaced faucets... Great job
    Debra K.

    This is the 2nd time I use Pure. They are my new and favorite plumbing. As a single female, I trust them.

    Old leaking tank with full pan

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    3 months ago

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    2 years ago

    Highly recommend this company to all my friends and family! They really do value their customers and the owners are absolutely wonderful!

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    2 years ago

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    4 years ago

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    3 years ago

    2 plugged up toilets in a toilet tank repair. Yet incredible job guy was fast and reliable and the price was fair.

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    3 years ago

    Glad Daron B showed up same day to address my problem. He was friendly and had excellent technical ability!

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    4 years ago

    Uriel was very efficient and explained in great detail. We really enjoyed working with him

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    Ask the Community - Pure Plumbing

    Review Highlights - Pure Plumbing

    Then Daron arrived and quickly assessed the problem, gave us several options and explained everything in detail.

    Mentioned in 5 reviews

    Read more highlights

    Legacy Plumbing - Truck

    Legacy Plumbing

    (525 reviews)

    My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

    UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

    Rescue Air and Plumbing - #RescueAirPlumbing

    Rescue Air and Plumbing

    (595 reviews)

    Northeast Dallas

    I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

    I believe the other negative reviews to be spot-on. Be very, very careful with this company…read more They came in to give an estimate for one repair, but that turned into a big, scary report of all the issues, pointing strongly at a completely new system. Ok. They had photos. Their explainations sounded reasonable, especially when coupled with the photos they quickly flashed through on their tiny phone. So, I told them that we would likely move forward, but I require two things - a copy of all of those photos, and two estimates, one for what they wanted to sell me, and a separate itemized repair list. I got two estimates - one for the original they were pushing, and another for something MORE expensive. No itemized list of repairs. No photos. When I reached out in email, they wanted a phone call. There is almost always a good reason for not wanting to leave a record via email. But, $15,000-ish for a new 5 ton unit, with no new duct work... yeah, you'd better *really* back that up. They could not (would not?) I now have to suspect that thier photos were doctored in some way, maybe even not all of my unit. Who knows? Who looks inside, like that? And, I suspect their reason for not sending me copies of those were dubious. They also pressured the sale claiming that "prices go up next week for Summer." Sha. Ok. This was in March. Good luck with these tactics. Not for me. If you want to give them enough rope to hang themselves to find out for yourself, just act ignorant and as excited for a new unit as they suddenly are to sell you on it. You'll see. It'll cost you $120 for the scammy diagnosis, though.

    Pure Plumbing - plumbing - Updated May 2026

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