Updated; I received a call the next day from General Manager Bob Dodge. He showed genuine concern…read morefor my posted review. Typically, a retailer doesn't want negative publicity in the social media world of today. He generously and/or appropriately gave me a refund of a portion of the price I paid to a figure I felt was fair. I accept that my experience was the result of a sales person who is either in the wrong job or was having a bad day. When I have a need to return to this store, I will choose to be helped by a more considerate sales person. Original post. I've never purchased furniture at Samuel's myself but have accompanied friends who have and have, myself, been impressed with the selection of quality items and the staff who helped in my friends purchases. On October 15, I entered the store in search of an end table for a particular spot in my house. I was greeted by Mr. Van Den Berg. I explained what I was looking for and we moved around the store but found nothing that seemed right. He suggested I look around and he proceeded to sit at his desk. As I walked by, I saw an interesting piece that was near where he was sitting and was obscured by a fake plant that sat on top. It was marked "Hue Round Stool" # 12532 or 928419. It was made from laminated wood that made up a conga drum-like "stool". The glue had obviously failed from severely shrinking wood and there were cracked seams around the entire item. The SALE tag showed it to be marked down to $119 from a regular price of "$259". It was in very bad shape for the quality of what the store sells, but it was perfect for what I was looking for. I asked if it could be marked down more and I received a cold and emphatic "NO". I was tired of searching for the right item and agreed on the "as-is" price. While Mr. Van Den Berg was writing up the sale, I noticed on the attached tags that the original price tag indicated that the regular price was $199, not the $259 which was the MSRP. The sales tag was blatantly misleading. I pointed it out to Mr. Van Den Berg and noted that this "table", which was really a stool and would have sold at a garage sale for $20, wasn't even half off. All he had to say was that he would point this out to management. I proceeded to pay for the "table" since it was what I was looking for even though it was, in my opinion, over-priced. I asked if it could be carried to my car and he said he couldn't do it and nobody else was around. I carried it myself. I have to say, I am happy with the "rustic" table, but not happy with the experience. Most people would have seen this item as something to use in a garage or IN the fireplace. So much for my taste in furniture. I feel that I took it off their hands and would have praised Samuel's for selling it at a reasonable price.

June 14 went to Samuel's to buy a loveseat. Even though their prices can be a bit higher, we…read morewanted to shop local. Lou helped us. We identified three we liked. We were told one is no longer being made, one has a 6 week lead time, and the other a 12 week lead time. We were disappointed to have been shown the discontinued one as it fit my very tall husband best. We liked the 12 week one better, but went with the 6 week loveseat as family was to visit and we needed the seating. We paid for it in full. Called July 24 to get an update. Was told Lou wasn't in. The receptionist couldn't see the ETA page. Said she'd have Lou call us with an update. Looking at the receipt I did notice no ETA was given. Lou never called. Walked into Samuel's on August 14, 8 weeks after the order. Again was told Lou normally works but was out. Again the receptionist couldn't see any ETA information. However, it was stated that that particular company does have a 12 week lead time, so we were still in the delivery window. I said we were told 6 weeks and if we had been told the reality, we would have gone with the other loveseat that we liked better!! A copy of our receipt was taken. We were told Lou would call us with an update. Lou never called. August 25th we got a call from the office manager. We were informed that the imported parts needed for manufacturing the loveseat had been lost so there would be a delay. BUT also our order HAD NEVER BEEN PLACED so there would be a lead time of an additional 12 weeks!! We still needed the loveseat. I said my husband and I would discuss it and get back to them. We were offered a rebate for our inconvenience. August 26th husband decided enough. He went into Samuel's and requested the order be cancelled and a refund issued. He was told their accounting department would get back to him in a couple of days!! We're still waiting for them to call. When we ordered we paid for the item in full right then, but we have to wait on their leisure for a refund when the errors are theirs! They've given erroneous information, evaded communication, and took our funds but failed to place the order!! We've spoken to others, this appears to be Samuel's SOP. Do not recommend doing business with them unless the item you want is in stock, in their warehouse, ready for you to pick up right now!