Updated; I received a call the next day from General Manager Bob Dodge. He showed genuine concern for my posted review. Typically, a retailer doesn't want negative publicity in the social media world of today. He generously and/or appropriately gave me a refund of a portion of the price I paid to a figure I felt was fair. I accept that my experience was the result of a sales person who is either in the wrong job or was having a bad day. When I have a need to return to this store, I will choose to be helped by a more considerate sales person. Original post. I've never purchased furniture at Samuel's myself but have accompanied friends who have and have, myself, been impressed with the selection of quality items and the staff who helped in my friends purchases. On October 15, I entered the store in search of an end table for a particular spot in my house. I was greeted by Mr. Van Den Berg. I explained what I was looking for and we moved around the store but found nothing that seemed right. He suggested I look around and he proceeded to sit at his desk. As I walked by, I saw an interesting piece that was near where he was sitting and was obscured by a fake plant that sat on top. It was marked "Hue Round Stool" # 12532 or 928419. It was made from laminated wood that made up a conga drum-like "stool". The glue had obviously failed from severely shrinking wood and there were cracked seams around the entire item. The SALE tag showed it to be marked down to $119 from a regular price of "$259". It was in very bad shape for the quality of what the store sells, but it was perfect for what I was looking for. I asked if it could be marked down more and I received a cold and emphatic "NO". I was tired of searching for the right item and agreed on the "as-is" price. While Mr. Van Den Berg was writing up the sale, I noticed on the attached tags that the original price tag indicated that the regular price was $199, not the $259 which was the MSRP. The sales tag was blatantly misleading. I pointed it out to Mr. Van Den Berg and noted that this "table", which was really a stool and would have sold at a garage sale for $20, wasn't even half off. All he had to say was that he would point this out to management. I proceeded to pay for the "table" since it was what I was looking for even though it was, in my opinion, over-priced. I asked if it could be carried to my car and he said he couldn't do it and nobody else was around. I carried it myself. I have to say, I am happy with the "rustic" table, but not happy with the experience. Most people would have seen this item as something to use in a garage or IN the fireplace. So much for my taste in furniture. I feel that I took it off their hands and would have praised Samuel's for selling it at a reasonable price. read more

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Your staff is very attentive and supportive of my purchase of a very nice amazing mattress. Probably the best mattress I've ever owned. Thank you. Scott Peterson. read more

Good products and generally good service, but avoid Cheryl who always seems to be the first to nab anyone walking through the Door. When I specified what I wanted and asked her as to the colour options she went away to find out. I waited and waited. Fifteen minutes later I observed her serving another customer in another part of the store. I waited till she saw me then asked why she had left me stranded? Said she thought I was undecided and left me to attend to another customer. IMHO, a nitwit sales driven person who is not customer oriented. I dont understand how Mr. Samuels keeps her around. I have purchased other furniture from there since and found a neat young guy there who does a good job for me. It is not the cheapest place but the products they represent are good quality. Thanks. read more

This is a very nice Furniture store with a very nice selection of furniture that was not expected in our small town. Very clean, well organized and a helpful staff. We found just what we were looking for and was able to get it delivered quickly. Cheryl Gunnter was very helpful. We will definitely return for future furnishing requirements. read more

Amazing customer service. I bought a sofa and chairs. The sofa came and I was concerned the manufacturer sent a defective sofa. They came out and contacted the manufacturer. The manufacturer said it like that. Samuels said I could return it amazing. Now I know why they been in business for so long. read more

Sincerely grateful to Thomas McKee and his team for repairing our armoire leg and base. The drop off process was professional and COVID-safe, the repair was quick, & the price was beyond reasonable. This armoire is over 40 years old and Louis XV style from France. The design is not typical, so the repair was unusual. Samuels Furniture is the only business of the four that I called who try the repair. This armoire has been around the world, but it found its new lease on life in Ferndale, WA. Merci BEAUCOUP! read more

Samuel's Furniture - French armoire fixed! - Interior Design Near Me - Ferndale, Washington

Great sales experience Nia knew the products well and made shopping easy. Purchased a floor model sleeper sofa and delivery was prompt with no damage. The sofa looks brand new at a sales prices.. read more

Our salesperson, Tim, was great. Best service and great quality furniture. The delivery guys are fantastic too and they bring chocolate! Overall a very pleasant experience. read more

Would you like to enjoy your furniture shopping experience? Ask for Cheryl Gunter at Samuel's in Ferndale. Cheryl is knowledgeable, personable, and best of all she listens to her clients. Cheryl listened to my husband's description of the couch we wanted and took us directly to the perfect specimen. We realized we had forgotten to mention budget and Cheryl said "No problem, follow me," and then took us to other great options in our price range. I am happy to refer friends and family because I know they'll be treated well by Cheryl (she works Saturday through Wednesday). read more

We appreciate that these folks have quality furniture, once we located our choices they answered our questions and then let us spend time sitting, talking.They checked in with us along the way and let us go home and think about it, measure and then call to order it. It is just what we have been looking for the last few years. read more

They were great when I was spending thousands of dollars on furniture. 3 months later, when the furnitures were falling apart, they took no responsibility, and worse, they treated me as if I was someone trying to take advance of them. There was no professionalism, no empathy, no apologies, no courtesy. They treated me like I was scum on the earth who walked in to take up their valuable time. I could not ever recommend this establishment to anyone. read more

This place is a must for finding pieces that will help make any house, your home. From the ever-patient sales staff, in particular, Dennis to the knowledgable finance department and the delivery folks of Charles and Kevin, the experience was worth every penny spent on the furniture. Thank you, Samuel's for your helpful and kind service! I will be back to purchase more memories. read more

Samuel's Furniture - Making a big space cozy. - Interior Design Near Me - Ferndale, Washington

Had purchased a sofa previously so headed to Samuel's for a sleeper sofa. Cheryl assisted me and was knowledgeable, professional and patient. Haven't purchased yet but Samuel's is always my first "go to"! read more

Not impressed. We shopped for our new furniture here thinking "you get what you pay for". We rationalized that the furniture was more expensive, but expected to receive top notch service for those prices. Unfortunately, that was not the case. Our salesperson (Terry) was pathetic when it came to communicating with us. Long story short, I was able to resolve my issue after dealing with the general manager . . months after i would have expected some communication from our salesperson. Most of the people I dealt with here (delivery, service, & manager) were helpful and seemed sincere in their willingness to help. However, the total lack of effort from our salesperson Terry left us with such a bad impression, I felt compelled to write a review. Would not recommend this business. Not impressed. read more

A big shot out to Samuel's furniture. We just moved in and our recliner suffered in the move from Texas. I called Samuel's and one of the guys dropped by and after a trip back to their shop was able to fix our recliner. The only cost was an iced tea. Amazing customer service. Thank you!! read more

I would very cautious about purchasing anything here. We bought 6 very expensive dining chairs in mid-May and were assured by our sales person that they would take 6 weeks to be made and delivered. Here we are almost 12 weeks later and still no chairs. Each time we call to check on them we are told there was an issue and maybe next week. This has been going on for about 6 weeks now. We would never have purchased these chairs if we knew how long they would have taken. No ownership of this issue by the company and no apologies or attempts to make this right. We truly regret having bought our chairs from them and if we hadn't paid a deposit we would walk away. Buyer beware when making a purchase from Samuels. I would not recommend them at all. Update: after the original review was posted, the manager, Bob, called to tell us he would look into this issue and get back to us. We now have the chairs and they are beautiful. read more

I really don't think I can express my gratitude enough to Samuel's Staff in Ferndale. They take their time to make sure you get what you need with no stress or pressure at all. The salespeople are knowledgeable and helpful. What I'm most impressed by is how much support they offered years after the sale. I purchased a higher-end lazy-boy recliner and I got the service plan with it ... something I don't normally do. The 3rd party that managed the service plan turned out to be fairly unhelpful and dragged their heels every step of the way. However, after I contacted the support guys at the store and told them what was happening, they were all over it and did the support work themselves ...5 years after the purchase. Thomas was just awesome when it came to helping. I suffer chronic back and neck problems and the chair is one of the few things that help. When I told him what was going on, he didn't hesitate. He had the part in stock and sent one of his guys out the next day. They really deserve 5 stars, Sadly they can't control the operations of the 3rd party service plan people. That said, I still wouldn't change buying the chair or the service plan again (motors get expensive), I still consider it to be one of the best purchases I've ever made. read more

We purchased some furniture from Samuel's two years ago. We got an awesome deal on a gorgeous leather couch and recliner. It took a bit longer to receive than we'd expected, but our salesperson kept in touch with us. As far as selecting our furniture, our salesperson (wish I could remember his name) showed us darn near every couch in the store and explained differences in everything. He asked what we really wanted in our furniture and then let us try everything out. We had a good experience with Samuel's and are still happy with our purchase. The only thing we weren't thrilled about was delivery. Our couch and the delivery guys smelled like smoke. They dinged our wall when they brought it in. We called to let Samuel's know about the smoke and they seemed to take the call very seriously. I would shop there again when we are in the market for new furniture. read more

The Samuels team was amazing to me. Having trained at Nordstrom's infamous store 1 customer service is ingrained deeply. When I see it I cheer it and Tim, Elie and team went above and beyond more than meetings needs they also hit my wants. They accomplished this all while keeping my budget needs in focus. Delivery crew were prompt and courteous. Took their shoes off without asking. Made sure not to ding trim and walls. My taste in furniture is more mid century and industrial which they didn't have a lot of selection in but they were sensitive to that and didn't try and change my taste to make a sale. You can trust they have your best interests in mind . ~ Joe Hoppis read more

Beautiful show rooms and wonderful service. I just love our new bed!

Very nice furniture. Bad customer service when there is any problem. Had bought a very expensive Stressless chair there. Called about the problem I had and could not even get a call back. This was a while ago so hopefully this has improved but I won't buy from them again. We had bought several different items there through the years but no more. read more

I would like to have a conversation with the owner. Sold an inferior product that was defective and I'm getting zero acknowledgment. When the service rep came to look at it he further damaged it by taking it apart and it will not go back together. One side is a full inch off than the other. Zero help on a $5000 purchase that's defective. read more

We've been purchasing furniture from Samuel's since it opened, and have always had great experiences with the salespeople and the products. We recently worked with Tim when we came in to buy a Stress-less chair, and we were impressed by his knowledge of the product and how he made sure we got the model that fit us the best. We really appreciated the time he took with us, and would recommend Samuel's and Tim to anyone shopping for furniture. read more

Lou was wonderful to work with I would highly recommend her very knowledgeable friendly and helpful she got us a great deal Kathy at the front desk helped us a couple times when we had to cancel a couple orders and also a wk later we had something else come up and she was on top of it and helped us with fast and was extremely efficient she's another gal that we would highly recommend talking to we will definitely be back there again and request Lou Kirkendall and Kathy with any financing questions or help thanks again The Wiseman's read more

Called trying to find if an item was available. I sensed a bit of a snarky attitude from the lady on the phone, and surprise, she didn't bother to call me back. Great way to do business. I'll take the thousands of dollars I was prepared to spend elsewhere. read more

Our experience at Samuel's Furniture was outstanding. We had excellent people helping us to select exactly what was right for our home. The salespeople were knowledgeable and well versed in the product lines which expedited the process and made it easier to narrow things down since they have such a wide variety of furniture. The Samuel's team did a great job of communicating so that we would know exactly when we could expect our furniture. The delivery guys were punctual and extremely professional. Thanks to Samuel's we have beautiful new furniture that is both comfortable and stylish. read more

Update: A refund has been recieved for the loveseat we ordered. After many trials and tribulations, phone calls, social media reviews, etc., we finally spoke to the owner of this business, and a refund was issued. While we appreciate the conclusion, we would still not be able to recommend this company due to the amount of time and effort this took to resolve. Still waiting for furniture that was supposed to be delivered on February 6th, then February 20th. Spoke to the general manager, and at this point we have no delivery date at all for a loveseat that was paid for almost two months ago. No alternatives were offered by the general manager, only excuses, blaming the customer, and essentially calling us liars because this original delivery date is what we were told in-store by their salesperson (the manager claims this only meant it would be at the store on that date). We cannot cancel because it was a special order. My parents are elderly, ill and now have no furniture, because since they thought it was being delivered in a timely fashion, they made arrangements to have their other furniture removed on the 5th of February. Absolutely ridiculous! Atrocious service, can't believe they claim to be the best furniture store in Bellingham. Bad, bad, bad. Avoid buying here. I would not even give them one star if I had a choice. Edited to add my reply to Eli S: Considering the lack of customer service thus far, I hope that you at least will be true to your word and refund our money. I do find it interesting that we were unequivocally (and gleefully) told by your general manager that no refund was possible, and basically never given a correct delivery date, even after numerous calls. As a local business owner myself, were I to bill you for my time spent dealing with your company, you would owe me a considerable amount of money. I will believe this offer to rectify the situation when I have a check in hand. Going on my contact with your company and staff so far, I have very little faith in your veracity. read more

Nothing special... Prices appeared high compared to what we have seen elsewhere.

We have purchased several pieces of furniture from Samuels. The customer service and selection is amazing. Delivery is always speedy and the guys are on time, polite, and super helpful. We will continue to use Samuels for our furniture needs. read more

5 stars for customer service! Cheryl was a wonderful sales person to work with. Slighty pricier than other places (thus the 4 stars), but a wonderful selection of La Z Boy recliners to choose from. read more

Vast selection with helpful staff. Slightly pricey unless you catch one of their sales, however you get what your paying for. Lot's of financing options and decor consultants. read more

Nice place. Fine array of furniture and a knowledgeable staff. They do however charge for deliveries which is an annoyance and expensive (over$100) for a single $3000 chair and ottoman in a nearby town. Seems like an unnecessary gouge of their customer. read more

Went in yesterday looking for a desk. We walked around and were passed by a number of salespersons, all who said hello and kept walking. Not one ask if we needed help. Can't recommend the customer service here. read more

The moment you enter you feel at home. Quality products, friendly service, and excellent displays that are how we would actually set up a home, as opposed to feeling like we are browsing a warehouse. I have bought several items there and have been impressed. read more

Still very happy with samuel's. Follow up has been great and the quality is second to none. I also refered my mother down there and she was very well taken care of. Bought the furniture protection package and they gave me a credit for more furniture. I will definitely be going back again and again. Thanks! read more

It's time to post some positive reviews, people. Yelp isn't just for complaints! From the multi-hour sessions in store before we selected our dining room set, to the courteous, friendly and patient demeanor of our sales associate, Cheryl, to the wonderful delivery men, this furniture buying experience has been nothing but positive. I am confident that the slight problem with a sofa we purchased will be corrected. The ball is in my court to contact their service department (who had already called me about this immediately after delivery). Prices are high but not out of line considering the quality. If you want mediocre, there are a couple of other furniture stores I can recommend. Samuel's is a class act! read more

We just moved to Skagit County WA into a new home. We needed new furniture. We wanted quality, sale prices and a good selection store. The few in Mount Vernon, Wa and Anacortes didn't carry anything we were interested in plus selection was limited or prices too high. Then I googled Whatcom county. Samuelsons Furniture popped up. The site said Samuelsons had over 50,000 square feet of store to explore and shop. I thought it was a typo but decided to drive up and check it out. OH MY GOODNESS! This store is HUGE! Easy to find off exit 262 on I-5 too! When I opened the stores doors my eyes feasted on so many things I was liking I wasn't moving along. I have never been in a furniture/accessory store so well laid out and full of styles, colors and pieces I really loved. Tim Mallahan, a salesman and interior decorator, came to greet me and assist in my search for several big pieces of furniture. He listened to my needs and helped me find several options to choose from. I chose a Flexsteel sectional, 2 Lazy Boy occasional chairs and an ottoman. Tim helped me select colors and material for a perfect blend. Since this was a customer order, delivery would be about 4-6 weeks. I was fine with it since I loved what I found and could wait. Otherwise I could have chosen anything on the floor to take home immediately or have delivered. I was so happy and impressed with my trip to Samuelsons I made 2 new trips up, each with a new neighbor needing furniture! They were equally thrilled to find such a fantastic selection and did purchase their furniture there. I will be taking more neighbors up to see for their own eyes how big the store is, how many things there are to choose from, and how you could furnish every room in your interior house with unique and well made pieces. They even have other decor items sprinkled throughout the store to buy. Every time I visit I buy things! Yesterday was our furniture delivery day! The delivery guys protected our front door, made sure all our furniture made it in safely to the rooms they were going and placed it where we wanted it. They were very friendly and did a great job! Our newly finished customized pieces were beyond our expectations! They look so wonderful in our home! The colors and fabrics I chose with Tims expert eye for detail were so perfect all I can do is stare at our new furniture and smile! I cannot say enough about Samuelsons and how very happy I googled another county to find them! Oh! Also they do have sales days where they pay sales tax too! And they do deliver to Skagit County! Check this store out! I recommend asking for Tim too. His days off are Monday's and Tuesday's! Happy shopping! read more

Samuel's Furniture - Lazy boy occasional chair. So very comfy! And custom fabric! - Interior Design Near Me - Ferndale, Washington

Relocating to the area and needed to buy a good quality couch & recliner. They were having a big end of the year sale and the pricing on discontinued items was reasonable. The great customer service from Nancy made up for that! She was low key, no pressure, made good suggestions, and was able to save us money on delivery charges because they couch we were considering was sold before we had shopped the entire showroom. Prompt delivery, no issues. They even called the day before to give us a window of time for delivery. read more

A huge thank you to Samuel's team who assisted us with the repair of my blind 94 year old dad's lift chair. It was from Samuel's although way out of warranty at ten years but still in great shape. Except it had stopped working... Knowing how dependent elders are on their lift chair, they got a loaner out and fixed the chair (hand control unit) right away. Thanks again. read more

The only place in NW Washington to find quality furniture. Lovely showroom, friendly and helpful sales people. No hassle browsing encouraged without repeated interruptions and pushing. Much effort given when you decide to seriously shop. Excellent design assistance from product choice, fabric selection to in home visit to measure and trouble shoot even your slightest concern. read more