Worked with Dom at Tesla and honestly couldn't have asked for a smoother experience. He made the…read morewhole process feel easy from the jump--no stress, no pressure, just straight-up good service. Super responsive, kept me in the loop the whole time, and answered every question without making it feel like a sales pitch. You can tell he actually cares about making sure you're taken care of, not just making a sale. If you're going the Tesla route, definitely ask for Dom.

Customer Service and sales are great before you buy . But after the purchasing process all of a…read moresudden customer service dept sucks . If you ask about anything it seems like they are fake busy or irritated. Tyler is the only one that deserves 5 stars , give him a raise.

I didn't didn't even buy a car from him. That says I can't begin to express or find the words to…read moretell you how great this experience has been with this gentleman. We were communicating while he was out of town and I would have gladly bought a car from him. Instead I bought a car from somebody who will say is just basically I got screwed. And Chris is going out of his way to help me even though we have never done business. That is such a rare quality that I can only hope that anybody with enough sense would see this and buy a car from him. He has been overwhelmingly supportive, offered his help as best he can wherever he can, and even stayed in touch just talking back and forth about how badly things have turned on for me with the purchase of the car I made from somebody on Craigslist who is also a wholesaler kind of guy. Anyway five stars aren't enough. I'm sure whatever products he have or quality products. But beyond that the integrity, the kindness, the actual caring far beyond what must anyone would be used to or think possible. In fact I'm trying to find a way to get rid of or get out of what I bought and get something from him. I begun telling everybody about him. Anybody looking for a car. Again what an incredibly beyond professional professional doesn't describe it because he's beyond professional what an incredibly kind thoughtful and helpful human being

Needed a safe reliable car for a new driver. Settled on a Subaru. I felt that if I got at least two…read moreyears out of it I'd be breaking even. Check engine came on as I drove it home. I brought it back the next day and Chris offered me cash for the gas spent. I appreciated that. It's been nearly 6 years and no major problems. I've read through some of the negative reviews here and best I can say is, if your buying a used vehicle, do your due diligence and have your mechanic check it out before finalizing. I did and ours is still running fine.

I hit my 20k routine maintenance and had some driving coming up so I wanted to get it done…read morepromptly I called them mid day during the work day and they said to come in They provided transportation and I dropped my car off .. as time was getting close to the end of the work day no one contacted me so I contacted them & found out their service station was closing soon I didn't want to rush them but wanted an update as to when the car would be ready they shared that by the time I arrived in the uber they provided ( I was close by ~5min in car, but a much longer walk) When I came my car was ready I appreciate them accommodating me as basically a walk in with no appointment unfortunately I don't remember who helped me but I'll update the review w. Names if it comes to me the only suggestion is having a point person who can provide service updates at least after the 2 hour mark Vehicle serviced Maintenance inspection completed Recommended maintenance performed

(SERVICE CENTER)…read more Three Months for a Warranty Repair, Multiple Misdiagnoses, and My Car Was Returned Unsafe I brought my 2021 Toyota Supra GR A91 Edition to Fremont Toyota for warranty work because the vehicle could no longer measure its oil level. This is a well-documented issue on the A90/A91 Supra platform, with the oil pump being a known potential cause. My service advisor assured me they would take care of it. This was in Late May After diagnosing the car, they told me it only needed an oil level sensor. I approved the repair Early June. The replacement part took about three weeks to arrive, which I understand is outside the dealership's control. What was frustrating was the complete lack of communication. I never received a call or update when the part arrived. Every status update throughout this entire repair process came because I contacted them first. Once the repair finally started Mid June, another week passed with no communication. I called again and was told they had discovered another part was needed before they could continue. Again, no proactive update from the service department. Another week went by with complete silence, so I drove to the dealership unannounced just to find out what was going on. To my surprise, my car was already finished Early July and ready for pickup. No one had contacted me. Unfortunately, the repair did not fix the problem. The oil level still would not read correctly, so I had to bring the car back. During the second visit Early July, I asked if they could show me diagnostic data confirming the oil pump was operating correctly. They could not. I then borrowed a professional scan tool from a friend's shop and found an "abnormal oil pressure" fault code. I brought this information to Fremont Toyota, and they agreed to investigate further. After inspecting the vehicle, they told me the oil control valve had failed. I specifically asked if they were certain it was not the oil pump and whether they had verified the pump was functioning properly. They assured me the oil pump was fine and that only the control valve needed replacement. Two more weeks passed with no communication. Once again, I had to call them myself to learn the status. I was then informed that replacing the control valve had not resolved either the fault code or the original problem. Only after that unsuccessful repair did they conclude that the oil pump itself was faulty, which was one of the primary concerns from the beginning. Nearly three months after first dropping off my vehicle, the oil pump was finally replaced and the issue was resolved. Even then, I was never notified that the repair was complete. I had to contact the service center myself to ask whether my car was ready for pickup. Car was picked up Early August. I thought the experience was finally over until the following day, when I found a bolt on my garage floor. Concerned, I took the car to a trusted independent shop for an inspection and alignment. They discovered that the skid plate protecting the oil pan had not been properly reinstalled. Multiple fasteners were loose, and three bolts were completely missing. Had I continued driving, the skid plate could have detached while I was on the freeway. Waiting for warranty parts is understandable. Diagnosing a difficult problem is understandable. What is not acceptable is the repeated lack of communication, multiple misdiagnoses, requiring the customer to continually chase updates, and ultimately returning a vehicle with critical underbody panels left unsecured. The technicians eventually repaired the original issue, but the overall experience left me with very little confidence in the quality control and attention to detail. After almost three months without my car, I expected better communication, better diagnostics, and a final inspection that ensured the vehicle was actually safe to return to the customer.

I've had a great experience with CarMax Fremont's Service Department, working with David and his…read moreadvisors, both when I purchased my BMW M2 and in the years since. During the original 90-day warranty, CarMax took care of several issues and made sure the car was properly sorted. What impressed me even more was how they handled concerns that surfaced much later. When my BMW specialist discovered additional issues during a recent service, I reached back out to CarMax. David and the Fremont service team listened to the situation, reviewed the history, and offered to help even though the original warranty had long since ended. I ultimately got MaxCare to cover the larger repair, saving CarMax that expense. CarMax still followed through on their willingness to help and provided goodwill assistance toward another repair my specialist identified. Used cars can develop unexpected issues. What matters is how a business responds when something goes wrong. CarMax Fremont listened, treated my concerns seriously, and worked with me toward a fair solution instead of looking for a reason to say no. Huge thanks to David and the service team for standing behind the car and taking care of me well after the sale. This experience gave me even more confidence in servicing with CarMax again. I'd absolutely recommend the Fremont location for any CarMax vehicle servicing!

Honestly, don't even come here. You're better off buying a vehicle from a private party because…read morethese prices are outrageous. The service here is crap, they make you wait long, and it's all falsified-- they say things to make you "feel good" as if they're on the same page as you, to reel you in and then as soon as they are about to earn your business, they fall short right after. Take your business somewhere else. PS: I even tried to apply working here and they gave me BS results. I went through several interviews-- Was told that everything went extremely well and then crickets for days, when I was also told I would get a reply by the end of the week and still nothing. Had to reach out multiple times just to be told that I didn't get the job. Horrible management and terrible communication.

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

AutoNation Honda Fremont made buying a new car one of the best dealership experiences I've ever…read morehad. A huge thank you to Chi Luong and Kent Branner for going above and beyond every step of the way. They were professional, patient, knowledgeable, and made me feel completely comfortable and confident throughout the entire process. There was never any pressure, and they took the time to answer all of my questions while making sure I got exactly the car and model I wanted. I was also extremely happy with the price, which made the whole experience even better. From start to finish, everything was smooth, transparent, and genuinely enjoyable. If you're in the market for a new Honda, I highly recommend AutoNation Honda Fremont. Ask for Chi Luong or Kent Branner. You'll be in great hands. Thank you both for making what can sometimes be a stressful process into such a pleasant and memorable experience!

2024 Honda Odyssey with some other years model have hot start issue. The engine ignition glitching…read moreand fail occasionally when engine is hot. This is very risky since it happened when you are waiting for red light when auto idle stop enabled. And auto idle stop is enabled by default and can't change default. Google searches can tell more in detail about this issue. Unfortunately. My car have same issue. The first time they agreed with issue so replaced a battery. The new battery can cover issue for a while. And issue come back now. So I went to Fremont dealer, they test whole day and told me no issue. It is very obvious the cranking is sluggishly but they refuse to fix. I hope this is not Honda's strategy. This is like design issue with auto idle stop feature. Honda should recall and replace starter motor at least. It is not a good idea to push issue back to customer. Odyssey is family car, the safety means a lot.

My nephew had been searching for a very specific pre-owned Subaru Crosstrek, and we were thrilled…read morewhen one became available at Subaru Fremont. From my first conversation with Alexis, the experience was exceptional. She listened to exactly what we wanted and how we wanted the process to go. There was no pressure, no games, and no wasted time. She handled everything over the phone and online flawlessly and delivered on every promise she made. When my nephew arrived at the dealership, the Crosstrek was cleaned, fueled, and ready to go. Jamie in Finance was equally impressive, getting him through the paperwork and out the door in about 45 minutes. What really stood out was that the great service didn't stop with the sale. They gave him a fair value for his trade-in, accommodated his request for rubber floor mats and a Subaru pet carrier, and immediately ordered a replacement for the missing second key. The vehicle was also Subaru Certified Pre-Owned, which gave both of us tremendous peace of mind, and they even beat the interest rate offered by his credit union. I typically have a trusted contact whenever I buy a vehicle, but I didn't know anyone at this dealership. Alexis and Jamie exceeded every expectation. They made the entire experience smooth, professional, honest, and enjoyable while honoring my request to keep the process fast and fun for my nephew. He couldn't be happier with his new Crosstrek or his car-buying experience. It's refreshing to find a dealership that truly does what they say they're going to do. We highly recommend Subaru Fremont, and we especially want to thank Alexis and Jamie for providing outstanding customer service. We'll gladly send friends and family their way.

The only reason why I'd rate this particular Subaru Dealership place higher than I should is…read morebecause they use Philz Coffee for their coffee machine and one of their representatives named Jay was really kind / timely with updates. He even gave us a quote and walk through of what needed to be done to my car, but also respected which out of the options I wanted to have serviced that day to avoid extra charges. The other few times we have gone here were disappointing with both their customer service and service time being unreliable. Even with an appointment at 9:45am, we didn't get out until 12:40pm. The last time I went they didn't even tell us my car was ready for pickup after sitting for 2 hours...

I want to give a special thank you to Ali and Nathan at BMW of Fremont for the exceptional service…read morethey provided to my mom. Ali truly went above and beyond. My mom has a language barrier, and he was incredibly patient, kind, honest, and understanding throughout the entire process. He even took the extra step of using a translator so he could communicate directly with her and make sure she understood what was happening. He also stayed in communication with me over the phone so I could be involved and feel comfortable with everything being discussed. What stood out most was how genuinely caring Ali was toward my mom. He never made her feel rushed or uncomfortable, and he took the time to listen to our concerns and understand our situation. That level of kindness and customer service means a lot to our family. I also want to recognize Nathan from the service team, who has been extremely helpful, friendly, and supportive. Nathan took the time to help us understand what was happening with the vehicle and made a stressful situation much easier to navigate. Ali and Nathan worked together to listen to our concerns, explain our options, and make sure we felt supported. Regardless of the difficulties we've experienced with the vehicle, the way these two treated my mom deserves recognition. Thank you, Ali and Nathan, for your patience, compassion, professionalism, and for going above and beyond for my mom. We truly appreciate everything you did for us.

Buying my brand new 2026 BMW M340i was an awesome experience. Huge shoutout to Jesus and Nado for…read moremaking the whole process smooth and stress-free. They were friendly, professional, and took the time to answer all of my questions. They really went above and beyond to make sure I was comfortable every step of the way. I couldn't be happier with my new car and the great service they provided. Highly recommend working with them!

Exceptional Experience with Mehdy at Fremont Mazda!…read more If you are in the market for a new car, do yourself a favor and ask for Mehdi at Fremont Mazda. I recently purchased a 2026 Mazda CX-50 Hybrid, and Mehdy made the entire process absolutely seamless from start to finish. Car buying can usually be stressful, but Mehdy was a breath of fresh air. He was incredibly knowledgeable about the new CX-50 Hybrid powertrain, answered all my questions with patience, and never once made me feel pressured or rushed. He genuinely cared about making sure I was comfortable with the purchase and worked hard to get everything finalized efficiently so I could get out on the road. Whole process was very smooth, Mehdi helped us feel very comfortable. Thank you, Mehdy and also Salvador, for the stellar customer service. I am absolutely loving my new SUV, and I know exactly who I'll be recommending to my friends and family!

I was interested in a 2017 Mazda MX-5 RF. Which is what I would later purchase and buy off of them…read more From start to finish, it was completely unprofessional and unlawful. From the salesperson saying that the hidden component can house a "Glock-19 well" to the mention that the cup holders can be used for "drinking and driving". I wouldn't consider this establishment to be of the standard expected. My salesperson had told me that Apple CarPlay was on the vehicle and that the car was in great condition. Which it seems to be everything people have said until I left the establishment. But nonetheless, there was so much back and forth to the point where AlextheGM (guy on the billboard) had to come out and correct my first salesperson. It was awkward as a customer having to sit and watch him be mean and rough with him in front of me. I just felt as though I wasn't dealing with the nicest group of people. While in the background, a group of sales people were talking bad about customers who were having their cars serviced. Once we got all of this together and sorted, I went into the financial office. To which the finance manager was really nice to me. However, he said, "Your car is in great condition, you don't need any warranty," to which he decided to not offer me the option to choose a warranty. Which isn't illegal, however, given my story I believe that this would be intentional. After quite a few signings later, I had a "great condition, no need for warranty" car. As I was pulling off the driveway, I got a phone call from the salesperson saying that my car didn't have features he told me it had, like Apple Care Play. To which I was disappointed; I was told it did when it didn't. Deception or oopies it doesn't matter, that is unlawful. After a week, the trim of the car was flying off on the freeway, and the brakes since day one were warped to the point where it caused the car to swerve if going freeway speed. Also the car was missing wheel weights which made the steering scary to operate. So I returned the car to them, and they took the car for ten days and repaired it. Which I was thankful for and vocally told everyone at the dealership this. Than a week and a half, 27 days into owning this car, the engine decided to rattle the whole cab of the car when driving past 3000 rpm or idle. Once I told the dealership of this, they prompted me to get it towed from Oakland all the way to Fremont. Which I had to pay for. To which I arrived to a 20-min argument where I was being told that it was my issue now. This is where I dealt with Larry Diamond. Who made every part of my argument seemed as though it was my fault. Told me I was ignorant in law. Said that them repairing the breaks "was out of the kindness of there heart" when it really isn't. And told me I wanted a free engine, which I never mentioned. When I requested what type of service was done to the vehicle before they decided to sell it. He said he will not give me those records and that even if he did they would only show them paying a shop to service it. (I have this paper now and it clearly shows the breaks were serviced, when they really weren't) To which I questioned, because they didn't actually service the car themselves, an official Mazda dealership had someone else do the work. And every time I questioned his arguments I was met with "I didn't know what I was talking about". He then tried forcing me to agree to a free diagnostic, to which I would have to pay for repairs. I left and didn't agree to anything because I was sold an unsafe vehicle and all I asked was that my car be fully inspected like it should have been. So I drove it home rattling and all in tears. I came a second time and dealt with Larry again. To which he was really upset with my yelp review. Told me they wouldn't help unless I got rid of it. Called me "abnormal person" for sharing my experience. Even though I spoke 10 words max he got really defensive. There is a lot more, but these are the people you deal with coming here. So take it as you will. "Sell more cars, make more money"

Amazing dealership, everyone is so kind and helpful. Special shoutout to David, he is really…read morecaring, understanding, and goes above and beyond for his customers. This dealership has the best deals in entire Bay Area. After going to many different dealerships, they had the best rates. Definitely recommend them!

I can't believe I didn't write this review earlier! Some say…read moreyou have to have a bad experience to appreciate the good ones. Joe has been my service advisor since 2018 and needless to say he's the best service advisor I've ever had, For years Joe has taken my car in for service and Every time he's efficient and works around my schedule. He's sweet, helpful and makes my experience is always seamless. I had my car serviced with the dealership I bought my car from and I was honestly so upset that they couldn't meet my standards of basic customer service.