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    The Dealer

    3.0 (63 reviews)
    Open 11:00 am - 6:00 pm

    Services - The Dealer

    Auto loan

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    Reviews With Photos

    Coolant running eveywhere!
    Robin I.

    This place is a sham... nothing listed on the auto list ap was what it described. All the decent cars were employee cars. They had friends posing as clients. The car we drove had an ashtray full of marijuana (that we found on the test drive alone without a dealer employee with us) and Billy said he knew about it, "I did not have time to detail it" he said... he didn't have time to even run a hose over it and pick the trash out of it either apparently. The car radiator exploded while test driving it and he didnt even try to show us anything else. What you see in these photos is not what you will currently see on this lot and the lot is super run down. Listen to your yelp reviewers when they say the good reviews are from friends of the dealer. This place should be shut down! They sell lemons and in my opinion these cars could potentially be dangerous!!

    Porsche 911.
    Bert S.

    I had a great experience at The Dealer. CJ, my salesperson, was extremely helpful and was able to get me into my dream car in a day. I was in the middle of a move and he made the whole experience effortless for me. All the paperwork was ready when I arrived and he walked me through everything. He even scheduled my maintenance appointment a year from purchase date so I don't forget. The rest of the staff was courteous, professional and friendly as well. It goes without saying that I love my new car! I drove it all the way from SF Bay Area to SoCal. Thanks Guys!

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    8 years ago

    These people don't know how to talk to customer ,very poor customer service . Dirtiest place .

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    8 years ago

    Good service, friendly staffs, and easy to deal business with. Just got exactly what I was looking for.

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    Page 1 of 2

    Ask the Community - The Dealer

    Review Highlights - The Dealer

    Cj & Sonia are both awesome good at their jobs & went beyond what they were required to do to accommodate me.

    Mentioned in 10 reviews

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    Auto World Fremont

    Auto World Fremont

    4.7
    (275 reviews)

    I didn't didn't even buy a car from him. That says I can't begin to express or find the words to…read moretell you how great this experience has been with this gentleman. We were communicating while he was out of town and I would have gladly bought a car from him. Instead I bought a car from somebody who will say is just basically I got screwed. And Chris is going out of his way to help me even though we have never done business. That is such a rare quality that I can only hope that anybody with enough sense would see this and buy a car from him. He has been overwhelmingly supportive, offered his help as best he can wherever he can, and even stayed in touch just talking back and forth about how badly things have turned on for me with the purchase of the car I made from somebody on Craigslist who is also a wholesaler kind of guy. Anyway five stars aren't enough. I'm sure whatever products he have or quality products. But beyond that the integrity, the kindness, the actual caring far beyond what must anyone would be used to or think possible. In fact I'm trying to find a way to get rid of or get out of what I bought and get something from him. I begun telling everybody about him. Anybody looking for a car. Again what an incredibly beyond professional professional doesn't describe it because he's beyond professional what an incredibly kind thoughtful and helpful human being

    Needed a safe reliable car for a new driver. Settled on a Subaru. I felt that if I got at least two…read moreyears out of it I'd be breaking even. Check engine came on as I drove it home. I brought it back the next day and Chris offered me cash for the gas spent. I appreciated that. It's been nearly 6 years and no major problems. I've read through some of the negative reviews here and best I can say is, if your buying a used vehicle, do your due diligence and have your mechanic check it out before finalizing. I did and ours is still running fine.

    Fremont Toyota

    Fremont Toyota

    3.4
    (2.1k reviews)

    I never thought I would write a positive review for Toyota Fremont. About 20 years ago, my family…read morehad two very bad experiences here when trying to purchase a car, and ever since then I honestly avoided this dealership completely. We walked in yesterday with zero intention of buying anything -- we were just planning to look at a car and leave. To my surprise, we ended up buying a car... and I still can't believe it myself. The reason is Michael, our salesperson. He completely changed my perspective of this dealership. He was friendly, patient, and genuinely easy to talk to. He gave us honest comparisons, explained the deals clearly, and never once made us feel pressured -- which is very different from what we experienced here in the past. Michael made sure our budget and needs were respected, and he helped us find exactly what worked for us. His professionalism and sincerity made the entire process smooth and comfortable. Because of him, I now see Toyota Fremont in a completely different light. Thank you, Michael, for restoring our trust and making this a positive experience.

    (SERVICE CENTER)…read more Three Months for a Warranty Repair, Multiple Misdiagnoses, and My Car Was Returned Unsafe I brought my 2021 Toyota Supra GR A91 Edition to Fremont Toyota for warranty work because the vehicle could no longer measure its oil level. This is a well-documented issue on the A90/A91 Supra platform, with the oil pump being a known potential cause. My service advisor assured me they would take care of it. This was in Late May After diagnosing the car, they told me it only needed an oil level sensor. I approved the repair Early June. The replacement part took about three weeks to arrive, which I understand is outside the dealership's control. What was frustrating was the complete lack of communication. I never received a call or update when the part arrived. Every status update throughout this entire repair process came because I contacted them first. Once the repair finally started Mid June, another week passed with no communication. I called again and was told they had discovered another part was needed before they could continue. Again, no proactive update from the service department. Another week went by with complete silence, so I drove to the dealership unannounced just to find out what was going on. To my surprise, my car was already finished Early July and ready for pickup. No one had contacted me. Unfortunately, the repair did not fix the problem. The oil level still would not read correctly, so I had to bring the car back. During the second visit Early July, I asked if they could show me diagnostic data confirming the oil pump was operating correctly. They could not. I then borrowed a professional scan tool from a friend's shop and found an "abnormal oil pressure" fault code. I brought this information to Fremont Toyota, and they agreed to investigate further. After inspecting the vehicle, they told me the oil control valve had failed. I specifically asked if they were certain it was not the oil pump and whether they had verified the pump was functioning properly. They assured me the oil pump was fine and that only the control valve needed replacement. Two more weeks passed with no communication. Once again, I had to call them myself to learn the status. I was then informed that replacing the control valve had not resolved either the fault code or the original problem. Only after that unsuccessful repair did they conclude that the oil pump itself was faulty, which was one of the primary concerns from the beginning. Nearly three months after first dropping off my vehicle, the oil pump was finally replaced and the issue was resolved. Even then, I was never notified that the repair was complete. I had to contact the service center myself to ask whether my car was ready for pickup. Car was picked up Early August. I thought the experience was finally over until the following day, when I found a bolt on my garage floor. Concerned, I took the car to a trusted independent shop for an inspection and alignment. They discovered that the skid plate protecting the oil pan had not been properly reinstalled. Multiple fasteners were loose, and three bolts were completely missing. Had I continued driving, the skid plate could have detached while I was on the freeway. Waiting for warranty parts is understandable. Diagnosing a difficult problem is understandable. What is not acceptable is the repeated lack of communication, multiple misdiagnoses, requiring the customer to continually chase updates, and ultimately returning a vehicle with critical underbody panels left unsecured. The technicians eventually repaired the original issue, but the overall experience left me with very little confidence in the quality control and attention to detail. After almost three months without my car, I expected better communication, better diagnostics, and a final inspection that ensured the vehicle was actually safe to return to the customer.

    AutoNation Honda Fremont

    AutoNation Honda Fremont

    3.0
    (1.5k reviews)

    AutoNation Honda Fremont made buying a new car one of the best dealership experiences I've ever…read morehad. A huge thank you to Chi Luong and Kent Branner for going above and beyond every step of the way. They were professional, patient, knowledgeable, and made me feel completely comfortable and confident throughout the entire process. There was never any pressure, and they took the time to answer all of my questions while making sure I got exactly the car and model I wanted. I was also extremely happy with the price, which made the whole experience even better. From start to finish, everything was smooth, transparent, and genuinely enjoyable. If you're in the market for a new Honda, I highly recommend AutoNation Honda Fremont. Ask for Chi Luong or Kent Branner. You'll be in great hands. Thank you both for making what can sometimes be a stressful process into such a pleasant and memorable experience!

    November 10, 2025…read more To Whom It May Concern: Today, I took my 2020 Honda CR-V into AutoNation Honda of Fremont, California for servicing since the car's starter is having issues. I'd like to mention that I have an extended warranty. It's the Platinum VPP package that 84 months and 75,000. My experience today was not a favorable one. After dropping off my car, the service technician said that it was the battery that was causing the issue and not the starter. I found it odd because the battery was purchased on November 8th, 2024. So, the battery is a year and two days old as of today, November 10, 2025. The service representative, (Haroun - not my usual service person) told me that my extended warranty did not cover the diagnosis because it was not a mechanical issue but he would be willing to waive the $271 dollars they were trying to charge me if I paid $340 for a new battery. Why would I pay that much for a battery knowing that I have a year old battery that would need to go back to where I purchased it in order to get a new pro-rated battery for less. Upon AutoNation Honda releasing my car and finally waiving the $271 dollars, I immediately went to the place where the battery was originally purchased and was given a brand-new battery at no-charge. The battery was replaced in my 2020 Honda CR-V which I need to mention only has 47,752 miles to date. Well below the threshold of extended warranty package that I paid over $2500 dollars for. Turns out, I still have the same issue with the car. IT WAS NOT THE BATTERY. In fact, after replacing the battery and going home the car's starter made the funny noise it made as it struggled to start the car and upon driving home, the Auto Start & Stop / Idle Stop and Go died at a streetlight. I am beyond frustrated with the lack of service and customer service I received today. Can you imagine buying a new battery from the dealership's service department for $340 dollars and still going home with the same starter issue. It makes me wonder, did they even look at the car or perform the diagnosis? I called the dealership when I got home and asked to speak to the service Manager, Andrea, but the receptionist said she was busy but would take my name and number down for a call back today. The receptionist even pulled up the service history of the car to make it easier for Andrea to handle my phone call. NEVER RECEIVED A PHONE CALL BACK TODAY. I went by the AutoNation of Fremont dealership, but it was already closed. A salesmen spotted me and said Andrea was still inside and he knocked on the service door, and she looked at me as the salesmen pointed to her that I needed help. Andrea and I made eye contact, but she ignored me and continued to type away on her computer. As I mentioned previously, I never got a call back from her. This is my 4th Honda that I have purchased and never have I ever received this type of neglect and now swindling from a service department in all the years that I have had to take my car into a dealership for service. I am writing this letter to escalate my issue. I can't help to think that once I paid for the extended warranty, no one wants to bother with me because the money was already handed to you guys.

    Fremont Hyundai

    Fremont Hyundai

    3.9
    (241 reviews)

    Michael Whang sales manager and Erik Sayago sales person were great to work with. Super smooth…read morecommunication, test drive process and walk around was great, efficient, friendly and knowledgeable. Felt like I could trust them every step of the way. Happy to get a great car for a good deal Dimitriy S. in finance was very difficult to work with though. Hard sell on a bunch of insurance and service plans, got personal and then questioned my judgement. Most frustrating was then added in a accessory charge at the end which he said was mistake. On careful review of his paperwork,, he had this added accessory charge, from the beginning of the paperwork and tried to rush through it and dismissed my questioning, it when we first looked at the paperwor. He then tried to sell a $8k insurance product that he immediately dropped to $3k then refused to hear a no until I walked away. Could not trust him.

    Dishonest and incompetent service. Stay away!…read more My 2025 Santa Fe started intermittently throwing multiple driver assist errors, and even a check engine light. Scheduled an appointment for diagnostics, and they wouldnt even look at my car that week. I asked what's the point of scheduling and they said it's just to save a spot in line. In the meantime, I have no car. Service advisor said I can rent a car and Hyundai will reimburse if the car is under warranty (it is new so 100% under warranty). Two weeks later they return my car saying they didn't find anything, though they acknowledge the check engine and multiple safety issues messages. Then Hyundai refuses to reimburse two weeks of rental expenses because they cannot reproduce the issue. This was never disclosed to me - if they are too incompetent to find or fix the issue, even if the car is under warranty, then I have to pay out of pocket for rental expense. To make things worse, out of the two weeks they kept my car, they only spent 3-4 days actually looking at it. The rest of the time it was idling on their lot just to save a spot in line. Meanwhile, I have to pay rental costs out of pocket - hundreds of dollars for nothing! The issue is still there! Terrible experience. Will never return here for service. Stay away!

    Premier Subaru of Fremont

    Premier Subaru of Fremont

    3.4
    (530 reviews)

    My nephew had been searching for a very specific pre-owned Subaru Crosstrek, and we were thrilled…read morewhen one became available at Subaru Fremont. From my first conversation with Alexis, the experience was exceptional. She listened to exactly what we wanted and how we wanted the process to go. There was no pressure, no games, and no wasted time. She handled everything over the phone and online flawlessly and delivered on every promise she made. When my nephew arrived at the dealership, the Crosstrek was cleaned, fueled, and ready to go. Jamie in Finance was equally impressive, getting him through the paperwork and out the door in about 45 minutes. What really stood out was that the great service didn't stop with the sale. They gave him a fair value for his trade-in, accommodated his request for rubber floor mats and a Subaru pet carrier, and immediately ordered a replacement for the missing second key. The vehicle was also Subaru Certified Pre-Owned, which gave both of us tremendous peace of mind, and they even beat the interest rate offered by his credit union. I typically have a trusted contact whenever I buy a vehicle, but I didn't know anyone at this dealership. Alexis and Jamie exceeded every expectation. They made the entire experience smooth, professional, honest, and enjoyable while honoring my request to keep the process fast and fun for my nephew. He couldn't be happier with his new Crosstrek or his car-buying experience. It's refreshing to find a dealership that truly does what they say they're going to do. We highly recommend Subaru Fremont, and we especially want to thank Alexis and Jamie for providing outstanding customer service. We'll gladly send friends and family their way.

    The only reason why I'd rate this particular Subaru Dealership place higher than I should is…read morebecause they use Philz Coffee for their coffee machine and one of their representatives named Jay was really kind / timely with updates. He even gave us a quote and walk through of what needed to be done to my car, but also respected which out of the options I wanted to have serviced that day to avoid extra charges. The other few times we have gone here were disappointing with both their customer service and service time being unreliable. Even with an appointment at 9:45am, we didn't get out until 12:40pm. The last time I went they didn't even tell us my car was ready for pickup after sitting for 2 hours...

    The Dealer - car_dealers - Updated August 2026

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