Recently, my car air conditioning system stopped producing cold air. Following a local recommendation, We visited BTS Main Street--one of the two locations in our small town--for a professional diagnosis. We received a total repair quote exceeding $2,800. The labor rate was quoted at $300 per hour, resulting in labor costs that far exceeded the price of the parts in the final out-the-door total. Additionally, a repair kit was broken out and priced as individual components rather than as a single bundled kit. After careful review of the quote, we decided not to proceed with the repairs from them. read more

They done an awesome job helping me get my daughter car fixed without charging more then needed help me figure out problem without charging more then needed read more

had to get a tire fixed before I went to work they where open early plugged our tire. In less than 5 min we was on our way thanks to philip. great service. Highly recommend read more

I brought a flat mower tire up to Black's. They did a great job identifying the puncture and plugging it quickly. in and out in 20 minutes. Staff was great. read more

Came last week looking for help with air conditioning and the guy told me to come back on Tuesday I ask if I needed an appointment he said no you don't need an appointment my wife took the car to them today and she got rejected she ask for an appointment and the guy (helping her ) said they don't do appointments I guess is better to find another place hopefully I have a better experience on the next one. read more

Dont go here if you want customer service or have special needs. I spent 3hrs trying to get an oil change. They didn't greet me when I came in. Every time I came back, I was told it would be 40+ minutes before they could get to me and 40+ minutes to change the oil. I had called yesterday for an appointment, but they dont do appointments. I tried again to make one because I'm autistic and strange place cause me problems. They wouldn't help at all I had to go to them because I had an Enterprise rental car. It was only 1 of 2 places in Sanford I could go, and I didn't know there was a 2nd option. Once I found out, I left and went there. They had me in and out in 30 minutes. That is after they calmed me down on the phone and told me how to get there. I dont know how a place can stay in business with customer service like this. They caused me a meltdown, a headache and I can look forward to a rough night. I'm keeping my business with the other company, and I made sure Enterprise was informed, as well. read more

I will never deal with any of the Black's tire in Sanford ever again. I stood in the lobby for over 10 minutes without any sign of a receptionist and when Payton finally came out of the bathroom she walks over ignoring myself and two other customers to answer the phone that just started ringing. She then puts down the phone to walk in the bay to ask a question and puts up one finger as to tell us to wait or something. Then some guy comes in after making a money drop and did the same thing. Answered the phone ignored everyone then left. Poor customer service read more

I have been coming here for the past few years and have had nothing but satisfactory and above & beyond service on my vehicles. Bonnie, Chap, and the rest of the crew have always been polite to me and my girlfriend. As a person who knows little about car repair and mechanics, I am very appreciative of their recommendations and helping me decide which type of repair or which set of tires to go forward with. Bonnie & Chap have always been honest and straightforward, which is utmost important to me. I highly recommend anyone who is in the need of vehicle service or just an opinion on their vehicle to come to this location. I always walk out satisfied when I leave here. Thank you BTS!! read more

Very mixed bag. They've done good work. Other times they've screwed up easily preventable things and lied to cover it. (ie leaving a cap off the radiator "Nope. Not us." and leaving a drip pan nut so loose it leaked profusely "I have no idea why it's leaking. But I recall kt it leaking on our floor when you brought it in") I assume the foreman has a relative there who is a screw up that he covers for. So long as you don't get the doofus, they do good work. Small town. Limited choices. read more

I had to go in for an oil change and inspection. Everyone was very nice and got my service done quickly. There is a McDonalds beside them you can walk to as well as a little shopping center across the street which is great when you need to wait on your car. I will be going back. read more

Well a two hour job to change tires on my corvette has exceeded the 3.5 hour mark and still counting ....of course the car on the lift for the first hour doing nothing didn't help. They can't get two of the tires to seal on the rim.....at least they are stay open for me. We shall see.....and hope they are not screwing up or scratching my rims. They are still very polite.....just my thoughts on my experience here.....they were nice enough to explain the problem and showed my a video that those tires are problems to get on....they also felt my disappointment ....so this review is not final ...will be updated in the end....I can say they are trying to make things right read more

Great customer service!!! From the time I walked in to the time I walked out I was treated great. I am from out of town and had to have an emergency tire replaced. They took care of me in less than an hour and didn't break the bank. Very reasonable prices!! read more

I've been going to Black's Tire for a few years now and have always been greeted with respect and received quality service. I recently needed my tires rotated. they were able to see me in the afternoon and had my car ready before the end of the day. Awesome place! read more

My customer service was excellent at this location! I always have my service and inspection done and it's always in a timely manor! I would recommend this location to family and friends read more