A scary framing story for Halloween....I just wish it wasn't true. I contacted Whitney to frame a vintage poster from the 1920's that was my husbands. My husband passed away vey suddenly 2109 from brain cancer. He had saved for a couple of years to buy this poster, which was hand painted, and he never got to see it framed. The sentimental value of this poster was huge for me - on top of how expensive it was. Whitney said it would cost $2,655.18 to frame it - so yes, her services were very expensive, and I expected that her professionalism would match the price tag....it did not. All was fine in the beginning. I told Whiney that because it was so large, whoever framed it would need to also hang it or have someone hang it while they supervised . Whitney agreed and did a home visit to my place with her husband. They decided it was something a contractor should hang and said they would make arrangements. There were some delays in some shades getting installed at my house and I called Whitney and asked her if we should hang the poster or wait - the windows have 99 percent UV protection on them. She said it is best to wait. So when the shades get installed, I called her again. She said she would get something lined up with the contractor. After 5 weeks of not being given a date to hang the poster, Whitney then says well we had a date and because of the shade issue, she no longer feels an obligation to see her commitment to have it hung through.....you are going to notice a pattern in this story of things like this. I'm frustrated but just go about trying to find someone to hang it. From here everything goes sideways. The poster gets delivered to me (I hire someone who has a van to bring it to my house). When it arrives  none of corners of the frame match up  - and one corner is so badly askew that I can see the raw white wood that is under the painted part of the frame. I call Whitney and leave a message. When she calls back, she tries telling me that the comers not matching up is ok in her book, and her voice is shaking. I tell her I have talked with my previous framing person in another state, and he has said this is simply not true. She then bursts into tears and says, "I'm sorry you don't like my work", and quickly gets off the phone. I'm shocked by the response - it's so unprofessional. The next day I send a message asking for a calmer conversation to discuss solutions. Her husband calls me and he comes and gets the poster. Our conversation at my home is fine and calm. I get an email from Whiney saying when it is completed again, she would like me to come to the shop and approve the work and that she will pay to have the poster delivered. When I go to the shop the I bring a friend, and the framing is much better. But Whitey is aggressive and combative and I have no idea why, and then states she now won't deliver the poster because it is their busy season. My friend and I leave and I tell her I will send her an email - she is waving around a piece of paper she wants me to sign. I decline - she keeps shoving it towards me. We leave - and I'm so grateful to have a witness to this craziness. After some back and forth over email with me telling her I can't spend any more money on her broken promises, she finally agrees to deliver the poster, and says she will make the arrangements. And then the unthinkable happens....on October 30th, in the middle of a rain storm, unknown to me, she hires a man with a open bed pick up truck to bring my poster to me - yes, she and her husband loaded my husbands poster in a tarp in a rain storm in the back of a pick up truck where it was rained on for about an hour. Moisture got under the framing and the whole poster is now rippled. Her poor judgement and inability to control her emotions ruined my husband's dearly loved artwork. I have talked to two different framers who are appalled, I'm heartbroken. So use them at your own peril....what comes next for me in getting this remedied won't be pleasant, and will cost them quite a bit to make right, and given Whitney's unpredictable temperament, will most likely involve lawyers. read more

Blackwell Frames - this is what happens when you deliver art in a open bed pickup truck during a rain storm :( - Framing Near Me - Ashland, Oregon

I would not have written this review if I hadn't had a significant other in the business, "Picturesque Faming" and had some experience in that field. Back on Sept.16 I stopped in the store when I finally found it opened to place my order. Then yesterday (Oct 30th) I received my matting after calling, leaving messages and then stopping by to find the shop opened only to find my matting, which was being waited for, still in it's shipping wrapping and nothing done to it. That's when Whitney told me to wait and she would do it right then and there. But having another appointment I couldn't wait. That's when Whitney coldly told me, "that's what appointments are for!" I was afraid she'd rush the job and eventually that's what seemed to have happened. For the edging was not cleaning done. I know I was trying to "keep it local" and grimaced at the charge of $52.64 (especially when Hobby Lobby quoted $12 per mat or $24 for my job. Whitney back peddled and offered a $15.79 discount for a total of $36.85. After waiting for some input to say it's was ready, I called on 10/30 to which Whitney replied would you like to make that appointment now? I said YES! OK today at 2pm. I arrived at 1:55 and waited till 2:05 and was about to leave when Whitney showed up, frustrated but apologetic about being late. She backed it up saying she would have called if she had my cell number. I went in and she was obviously flustered and found the 2 matts and handed them to me. Not in a bag, but just handed over in their bare form, which I protected from the elements of rainy October weather (yes it was raining that Wednesday) under my coat. Upon coming home to 2 ladies who happened to be doing art work, I showed them the 2 matts, and they pointed out that the angles on the 2 matts were not equal in angle or size. If I hadn't been pressed for time I would have brought them back for a "redo". But it took 1 1/2 months to get these two pieces done, and I was afraid to ask. For I witnessed the same aggressive and combative behavior that I read in Am C.'s review in Whitney. I will always try to support local business, but such behavior and poor quality work doesn't make it for me. I should have moved on, except on that first day, she took the full amount, not half, which is normal, and I was stuck with my decisions. Live and learn. read more

Friendly owners with a great artistic eye. I've been here several times and will inevitably return when I break another frame.

Whitney and Christoph are young professionals and great business people. They offer super high quality framing with friendly trustworthy service. Custom Framing is pricey in general, and there prices are competitive (I got an estimate to have the same print frame at Michael's with a 70% off sale and still Ashland Custom Frame was only $20 more!). Whitney will work with you to find the best quality framing options within your budget. It's wonderful to support this local business. read more

Exceptional work, done by two of the most professional people I've ever had the pleasure of meeting. I came in with a simple poster to be framed just before valentines as a gift and they were able to get it done in a timely manner. They also did a spectacular job repairing a custom Marine Corps plaque specially made for me which had some interior framing and irreplaceable glass and stained metal with writings specifically about me. In other words priceless. They do their best to get you the best options with choices to best fit your needs. Thank you Whitney Rolfe, and Christoph Sharp. You've earned a lifelong customer. read more

Highly recommended! They did a great job on an old print we needed to have reframed. Whitney and Christoph were fantastic and explained their recommendations as to the work that needed to be done. Go check them out! read more

I've had several prints framed or mounted by these guys, and I have been very satisfied with the end result, every time. Their professional, creative, and very knowledgrable about their field, and passionate about their work. When it comes to my art, photos, pictures, they do wonderful work. read more

Such a wonderful experience with Whitney and Christoph! Such caring and knowledgeable service, instantly knew our painting was in the best hands available! They're truly great at what they do!! read more

I recently returned to Ashland Custom Frame to get a Cinque Terre that I had purchased in Italy framed. David (and assistant) were both there and took good care of me. One complication with being in town for a brief period is that it may limit choices to stock on hand. Hence, my first choice wasn't possible, but my final choice was just fine and dandy. David's advice was again spot on, and within a few days, I had a nicely packaged framed print to take home. It should be interesting to see what I bring him next year when I visit Ashland again. read more

I had my first painting by a local artist of note framed at this place, chiefly on his recommendation. The staff was friendly and familiar with his work and attended to every fascinating quirk in the piece, by which I mean the lack of conformity to even lines and strict adherence to balance. After only a ten day wait, we received a call that it was ready. And boy was it ready. The work was so beautifully matted and framed with museum quality glass, but in such a truly unobtrusive manner, that it threw even more focus on the colors of the piece and heightened its elegance and magic. The "wow" factor was very high indeed. What's more remarkable is that we found the pricing modest, yet commensurate with the quality of the painting. Tough line to walk. read more

Blackwell Frames - Lovely work lovingly framed. - Framing Near Me - Ashland, Oregon

I've been using Ashland Custom Frame for a couple of years now for framing my watercolor art, and have had nothing but excellent results. As artists themselves Whitney and Chris always bring creativity and best practices to the framing process. And...they've always delivered the finished artwork in a timely manner. 5 stars! read more

We have been taking our artwork to be framed here for many, many years, starting back when it was Ashland Custom Frames. We continue to frequent the shop now that Whitney and Christophe have taken ownership and we are never disappointed. They are creative, professional and do beautiful work. My latest experience exemplifies their service. We had two prints to be framed and due to supply chain issues, one frame was not going to be available when I needed pick them up. I wasn't sure what I would do because we needed these prints to take to our daughter who lives in Quebec in a couple of days. When I arrived at the shop, both prints were on the table and ready to go. Christophe had managed to create a different frame so that we could take both of them with us. I was absolutely thrilled with the timing and the product :-). Instead of just saying the right frame didn't come in (which was not their fault) they were resourceful and thoughtful enough to make it happen. That is great service. We never go anywhere else to have our art framed. They are the best! read more

A wonderful frame shop. As a full time professional fine artist, one of my most import resources is a good framer. Dave and Whitney aren't just good; they are absolutely world class! read more

Great place! Will definitely go back for any of my framing needs. I was running behind for getting something framed for Christmas and David made sure that I got it by Christmas eve with no rush fee. David the owner does great work and puts the small professional touches that myself being a design professional really notices and appreciates. His advice and open communication on matching frames and mats to your piece can really be great to anyone even people with art backgrounds. Great selection of frames, matting, and nails customer service. read more

I am brand new to the Ashland area and needed some prints framed for my new home. I am so glad I found this custom frame shop. Both David and Whitney were great. They guided me in selecting just the right matting and frames. I couldn't be happier with the result. The work is gorgeous! You can't go wrong with this frame store. read more